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As a Senior Complaints Handler you will be responsible for:. Mentoring and training new starters, helping to build capability across the complaints team. A calm, structured approach to resolving complaints fairly and transparently.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

Housing Complaints Dispute Resolution Lead Contract: 3 months (possible extension subject to performance) Location: London, W6 Hybrid – 2 days office-based (Wednesday & Thursday), 3 days remote Hours: Full-time, 35 hours per week We are seeking an experienced Complaints Dispute Resolution

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

A local council in England is seeking a SEND EHC Team Lead to manage a team delivering high-quality statutory SEND casework.You will support EHC Coordinators and Review Officers to ensure compliance with SEND legislation.The ideal candidate will possess strong communication and organisational skills

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO, and works across the University to ensure best practice in matters

Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. About YouPrevious experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Service

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

A specialized recruitment agency in Wembley is seeking a Complaints Investigator to manage complex complaints regarding housing and public issues. Experience in complaints handling and excellent communication skills are essential for this temporary role with a focus on resolution.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. As we adhere to a regulated process with defined timescales for handling complaints, youll be process-oriented, driven by a passion for problem-solving and ensuring issues

The successful candidate will manage patient feedback and complaints, ensuring adherence to NHS standards. Responsibilities include coordinating the complaints process, drafting responses, and collaborating with teams for resolution. Required skills include excellent communication, strong organizati

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

Support continuous improvement by sharing insights and helping to strengthen our complaints handling reputation. Experience handling stage one complaints in a regulatory environment. Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis.

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

We are seeking a skilled Complaints Investigator with extensive experience in handling complex complaints, particularly in the areas of housing, repairs, homelessness, and public realm issues. Proven experience in complaints handling, especially in housing, repairs, homelessness, or public realm. Ex

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes. Ensure clear communicatio

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints investigation, a strong understanding of financial services regulation, and hold a Level 4 diploma in Financial Planning. A l

Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Identify root causes and trends in complaints, escalating risks and making recommendations for process improvements. As part of their ongoing commitment to customer fairness and regulatory excelle

Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. Exposure to a broad range of housing and complaints functions. Complaints and Resolution function.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

Resolving delivery issues and tactfully dealing with occasional complaints.

Responsible for managing customer complaints, the ideal candidate will possess strong communication and analytical skills. A recruitment agency is seeking an experienced Complaints Lead in Walton-on-Thames.

A leading London servicing company is seeking a Customer Service Assistant to be the primary point of contact for customer complaints. This role involves managing complaints effectively, ensuring customer satisfaction, and maintaining high service standards.

A leading social services provider is looking for a candidate with extensive experience in complaints handling, especially pertaining to housing and public realm issues. The role involves managing stage 2 complaints, drafting responses for Corporate Directors, and engaging with senior stakeholders.

As the Complaints Lead, you'll be the main point of escalation for complex issues, ensuring that all complaints are handled fairly, efficiently, and in line with company standards and regulatory requirements. Lead the end-to-end complaints handling process, ensuring timely, professional, and empathe

A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team. This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards.

You will also assist in resolving outstanding complaints related to housing and repairs.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handlin

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A UK-based financial services company is seeking a Head of Back Office Operations to oversee Complaints, Administration, and Quality Assurance teams.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

You are responsible for managing complaints professionally and efficiently, while maintaining high standards of service. Previous experience in a customer-facing role with a strong emphasis on handling and resolving customer complaints is essential. Accurately log and document customer complaints re