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As a Senior Complaints Handler you will be responsible for:. Mentoring and training new starters, helping to build capability across the complaints team. A calm, structured approach to resolving complaints fairly and transparently.

Housing Complaints Dispute Resolution Lead Contract: 3 months (possible extension subject to performance) Location: London, W6 Hybrid – 2 days office-based (Wednesday & Thursday), 3 days remote Hours: Full-time, 35 hours per week We are seeking an experienced Complaints Dispute Resolution

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

Complaints Resolution Officer / Complaints Handler (Housing / Repairs)Hemel Hempstead, Hertfordshire (Hybrid Working)£35,916. Fixed Term Contract until the end of March 2026 (with poten

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Join a Well-Established Housing Association as a Complaints Officer Join a well-established housing association in a fulfil

Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handlin

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A UK-based financial services company is seeking a Head of Back Office Operations to oversee Complaints, Administration, and Quality Assurance teams.

We are seeking a skilled Complaints Investigator with extensive experience in handling complex complaints, particularly in the areas of housing, repairs, homelessness, and public realm issues. To apply for the Complaints Investigator position, please submit your CV and relevant experience. This role

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO, and works across the University to ensure best practice in matters

A local council in England is seeking a SEND EHC Team Lead to manage a team delivering high-quality statutory SEND casework.You will support EHC Coordinators and Review Officers to ensure compliance with SEND legislation.The ideal candidate will possess strong communication and organisational skills

You will also assist in resolving outstanding complaints related to housing and repairs.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. As we adhere to a regulated process with defined timescales for handling complaints, youll be process-oriented, driven by a passion for problem-solving and ensuring issues

Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. About YouPrevious experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Service

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

A specialized recruitment agency in Wembley is seeking a Complaints Investigator to manage complex complaints regarding housing and public issues. Experience in complaints handling and excellent communication skills are essential for this temporary role with a focus on resolution.

This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards. A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team.

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

As the Complaints Lead, you'll be the main point of escalation for complex issues, ensuring that all complaints are handled fairly, efficiently, and in line with company standards and regulatory requirements. Complaints Lead (Temp to Perm). We are seeking an experienced and proactive Complaints Lead

Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. The successful candidate will need experience of managing stage 2 complaints, drafting responses on behalf of

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Completion of formal complaints handling training or significant experience in managing

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

You are responsible for managing complaints professionally and efficiently, while maintaining high standards of service. Previous experience in a customer-facing role with a strong emphasis on handling and resolving customer complaints is essential. Accurately log and document customer complaints re

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

Investigate, manage, and respond to housing complaints in line with Council policy and Housing Ombudsman requirements. Maintain accurate complaints and enquiry data and contribute to reporting and service improvement. Key requirements for the successful Housing Complaints and Quality Officer are:.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints investigation, a strong understanding of financial services regulation, and hold a Level 4 diploma in Financial Planning. A l

Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes. Ensure clear communicatio

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Previous experience handling complaints within financial services, ideally within lending, banking, or SME finance. Exposure to a broad range of complaints and regulatory matters.

Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote. Provide day-to-day support to managers within the complaints and resolution function as required.

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

Resolving delivery issues and tactfully dealing with occasional complaints.