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Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From £30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible requiredJob Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines.Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalismBackground Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screeningValues we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation EntrepreneurshipDon't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Pertemps are delighted to be working with our public sector client to recruit a Business Support Administrator on a temporary basis. Role: Business Support Administrator – ATEC24 Location: Edinburgh East (EH16) Hours: Monday to Friday - 36 hours per week Pay Rate: £14.51 per hour Duration: Temporary ongoing Start Date: Immediate This post requires a Basic Disclosure check which will be a cost of £25 to the successful candidate. This role is based within the Community Equipment Hub, a vital service that helps provide equipment and support to vulnerable people in our community, enabling them to live safely and independently. This is a rewarding opportunity to contribute to a team that makes a real difference to people’s everyday lives. You’ll provide essential business support to colleagues and customers, ensuring the smooth running of services that directly benefit those most in need. About the Role As a Business Support Administrator, you will: Provide reliable and professional business support through telephone, email, online, and face-to-face contact. Support the effective delivery of the Community Equipment Service, ensuring requests and enquiries are managed promptly and accurately. Handle sensitive and personal information in line with confidentiality and data protection requirements. Work collaboratively with colleagues to process referrals, orders, and service updates. Maintain accurate records and use business systems effectively to support service delivery. Contribute to improving processes and ensuring the service continues to meet the needs of vulnerable people in the community. About You We are looking for someone who: Has experience working in an office or administrative environment, ideally within a customer-focused setting. Possesses strong communication and organisational skills, with the ability to manage competing priorities. Demonstrates accuracy and attention to detail when processing information. Can work effectively both independently and as part of a team. Is confident using IT systems and learning new processes quickly. Approaches challenges with initiative and a problem-solving mindset. Must be able to apply for a Disclosure as part of the recruitment process. What We Offer A meaningful role where your work directly supports vulnerable people in the community. The chance to be part of a caring and dedicated team. Training and development opportunities to support your growth. A supportive working environment where your contribution is valued. If you are enthusiastic about providing first-class business support and want to make a positive impact in your community, we’d love to hear from you. Apply today and help us deliver essential services that change lives

Receptionist Location: Edinburgh City Centre Salary: £26,000 - £28,000 (dependent on experience) Hours: Monday to Friday, 9:00am - 5:00pm (fully office based) Contract: Permanent | Full-time We are delighted to be partnering with our client to recruit a professional and highly organised Receptionist to join their team in a front facing, client-focused position. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service while supporting wider administrative operations. The Opportunity Acting as the first point of contact, you will play a key role in ensuring a seamless and professional experience for all clients and visitors. This varied position combines front of house responsibilities with essential administrative support across the business. Key Responsibilities Provide a warm & professional welcome to all clients and visitors Manage incoming calls, messages, and a central email inbox Handle enquiries efficiently and courteously Coordinate incoming and outgoing items ensuring accurate record keeping Liaise with internal teams to support collections, documentation, and administration Maintain a clean, organised, and presentable reception and meeting areas Process payments including card and online transactions Prepare internal documentation and weekly updates Support event coordination including RSVP tracking and database updates Assist with additional administrative and operational duties as requiredWhat We're Looking For Previous experience in a similar role Strong customer service and communication skills Professional and confident telephone manner Excellent organisational skills and attention to detail Ability to manage multiple tasks in a busy environment A proactive, positive, and team oriented attitudeWhy Apply? Competitive salary package Central Edinburgh location Opportunity to work in a varied & people focused role Supportive and collaborative working environment This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Empower Lives, Earn £60-80k! Are you a passionate person looking to make a real difference in people's lives? Our client, specialising in state-of-the-art mobility scooters and chairs, needs talented Field Sales Executives like you! The Opportunity: As a Field Sales Executive, you'll visit customers in their homes, demonstrating our innovative products and providing expert advice that meets their needs. Embrace the freedom of a self-employed, commission-only role with the stability of 50-100 pre-qualified weekly enquiries generated by our award-winning telesales team. You'll receive exceptional support and specialised training to ensure your success every step of the way. Why this Field Sales Executive role is perfect for you: High Earnings Potential: £60-80k on-target earnings with uncapped commission. Consistent Quality Appointments: 50-100 pre-qualified enquiries weekly, ensuring a steady stream of potential customers. Comprehensive Training: Benefit from in-depth product training, sales techniques workshops, and ongoing mentoring from experienced professionals. Incentives and Bonuses: Earn weekly bonuses and incentives to reward your performance and motivate you to achieve your goals. Supportive Culture: Join a family-led company that values its employees, fosters career growth, and provides a welcoming and collaborative environment. What you'll do as a Field Sales Executive: Conduct in-home demonstrations of mobility scooters and chairs. Provide expert product advice and tailored solutions to meet customer needs. Follow up with customers to ensure satisfaction and exceptional service. Do you have what it takes to be a successful Field Sales Executive? Customer-focused: Passionate about solving problems and providing tailored advice. Driven to Succeed: Strong work ethic, credibility, and a desire to achieve. Willing to Travel: Ready to travel and physically demonstrate our products. Licensed and Ready: Possesses a full UK driving licence and can undergo a DBS check. Experienced Sales Pro: Experience in direct sales or the mobility industry is a bonus but not essential. This Role Offers: Growth Potential: A career with unlimited growth in the mobility industry. Impact: Make a real difference in peoples lives by enhancing their mobility and freedom. Excellence and Innovation: Work with a company that values quality, creativity, and customer satisfaction. Ready to empower lives and maximise your earnings? Apply now! TPBN1_UKTJ

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Ad

Maintain and develop relationships, provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimize Customer complaints. Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our

You'll be the friendly voice (or message!) our premium customers hear first when they need travel help. Guide our customers through booking flights, using online services, picking payment options, and enjoying loyalty perks. We want customers to remember you, the awesome human who helped them out.

The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes sites. We are looking to

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Ad

Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's. Support a wide customer base in both French and English language (largest market is currently France). Customer Support Helpdesk experience.

Japanese Customer Service professionals, who are passionate about being part of a successful team. Highly motivated and creative in developing new ideas to engage and support clients.

This full-time role entails providing exceptional customer support and handling buyer inquiries in a timely and efficient manner. Candidates should have at least 3 years of experience in customer service and proficiency in Microsoft Outlook, Word, and Excel.

A technology company in the United Kingdom is looking for a Cloud Support Engineer to deliver high-quality support experiences. The ideal candidate will proactively manage incidents, provide first-class technical support, and contribute to service improvement initiatives.

Candidates should have a minimum of 2 years in application support, strong communication skills, and a problem-solving mindset. RSM UK is seeking a Senior Support Engineer to join their consulting team in the United Kingdom. You will support both internal teams and clients by ensuring the stability

A leading legal technology company is seeking a Senior Customer Support Specialist to join their remote team. The role involves providing first-class customer support through multiple channels, assisting clients with software navigation, and conducting training sessions.

FreeAgent in Edinburgh is seeking a Support Accountant to deliver exceptional customer service and support. Responsibilities include being the first point of contact for customers, training, and assisting with product testing.

A fintech company in England is looking for a Team Lead to shape their customer support for a new SIPP pension product. Ideal candidates should have experience managing customer support in FCA-regulated environments and a strong grasp of compliance obligations.

A global leader in electrification is seeking a Regional Customer Support Director for its Electrification Software business, overseeing operations across EMEA. This senior role requires a proven track record in customer support, managing distributed teams, and working with strategic partners.

A leading financial services provider in the United Kingdom is seeking a compassionate individual to join their Customer Support Operations team. In this role, you will provide tailored support to customers facing serious challenges, including bereavement services and power of attorney assistance. Y

Huzzle is searching for an Operations & Customer Support Specialist to join a fast-growing logistics company. This full-time, remote role involves managing customer communication, scheduling transport services, and overseeing daily logistics operations. Ideal candidates will have experience in the l

A prominent healthcare organization in the United Kingdom is seeking a Customer Service Advisor to support healthcare professionals with shift bookings. This full-time role requires strong customer service experience, effective communication skills, and a proactive approach to problem-solving.

Reporting to the VP of Customer Support, the Senior Customer Support Specialist role will be responsible for interacting with customers and executing a range of external and internal requests. Support the VP of Customer Support in recruiting, onboarding, and training new team members, helping to mai

We are looking for a part-time customer care agent who will handle customer inquiries, resolve issues, and enhance overall customer satisfaction through effective communication. Your responsibilities include managing customer interactions via chat, email, and inbound/outbound calls. At least 1 year

The role involves being the first point of contact for IT issues and requests, requiring strong troubleshooting skills and a customer-first mindset. Candidates should have a degree in a relevant discipline or 5+ years of experience in IT support.

Providing support to the Spares Co-ordination Team and the Customer Support Co-ordination Team in the timely response to RFQ in line with targets for improved turnaround. Ensuring the smooth day to day running of all global spares orders by following all procedures implemented by Spares Support depa

The role involves providing high-level administrative support and exceptional customer service. Responsibilities include data entry, handling customer queries, and ensuring compliance with procedures.

This is far from your standard support job – it’s a dynamic, dual‑impact role where you’ll blend high‑touch, empathetic user support with proactive, high‑energy training. You will empower human services teams at Australia’s largest not‑for‑profits, care providers and government dep

The role of the Senior Customer Support Consultant within our SITS team is to provide a professional application level support service to our Higher Education customers. Build and sustain productive, collaborative relationships with internal teams and external stakeholders to support high‑quality

The role involves providing excellent customer support and coordinating with customers as per company policies. Prestwick is looking for a Customer Support Representative to join the Commercial Operations team. Candidates should have 2 years of experience in customer interfaces and relevant educatio

A leading sales technology firm in Edinburgh is seeking a Technical Customer Support Executive. This full-time, on-site role involves providing exceptional customer support, troubleshooting technical issues, and creating documentation for the platform. Ideal candidates will have experience in custom

Technical Customer Support Consultant / Spanish and English speaker page is loaded## Technical Customer Support Consultant / Spanish and English speakerlocations: Hoofddorp HQ, NLtime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J-051722This is a Technical Support role f

KUKA Aktiengesellschaft is looking for a Customer Support Agent in the United Kingdom. This role requires a go-getter with at least 3 years of experience in a technical role involving customer interaction. Responsibilities include assisting in service activities, developing sales proposals, and prov

This is far from your standard support job - it’s a dynamic, dual-impact role where you’ll blend high-touch, empathetic user support with proactive, high-energy training. Travel to customer sites across the US (sometimes on short notice) to deliver hands-on support. From social workers and NHS c

We are looking for a part‑time customer care agent who will handle customer inquiries, resolve issues, and enhance overall customer satisfaction through effective communication. Freelance Customer Support (Dutch/Polish & English / Remote / Europe Time). Your responsibilities include managing custo

Ideal candidates will demonstrate attention to detail and a willingness to support customers throughout their travel journey. A travel service company seeks a Customer Service Representative to assist clients with inquiries and bookings. This position requires strong communication skills and a custo

Tribal Group in the United Kingdom is seeking an experienced Senior Customer Support Consultant. The successful candidate will provide application-level support to Higher Education customers while ensuring exceptional service delivery and operational guidance.

Customer Support Representative page is loaded## Customer Support Representativeremote type: On-Sitelocations: Prestwick, UK/Scotlandtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 8, 2026 (13 days left to apply)job requisition id: JR110803**Exciting opportun

You will work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation. We are looking for an exceptional

A leading healthcare service provider in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers. This role involves managing calls and emails, processing prescriptions, and ensuring customer satisfaction. The position offers extensive benefits, includ

A leading AI video platform company is looking for a Customer Support Representative to provide essential support to its customers. The ideal candidate has at least one year of experience in a technical support role and excellent communication skills.

Proudly provide 24/7 support to our customer. Document,analyze, report, resolve and record customer claims on the database. Interact with allExail teams to move forward your support cases.

Working as part of a team to ensure customer service (NPS) targets are met every month. Experience of delivering great customer service, this can be from any industry. Enthusiastic, proactive and a customer-focused attitude.

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

To provide excellent customer service in our Supplier Support team. Job details include the above location and reporting lines, with responsibilities focused on customer service and supplier support in onboarding and service explanation. First line support for a variety of customer enquiries includi

Individuals must be reliable, adaptable, and ready to support colleagues across departments. Responsibilities include ensuring products are available for customers and keeping the store tidy. This role aims to create a welcoming environment for customers, following Tesco's commitment to respect and

Reporting to the VP of Customer Support, the Senior Customer Support Specialist role will be responsible for interacting with customers and executing a range of external and internal requests. Support the VP of Customer Support in recruiting, onboarding, and training new team members, helping to mai

A leading car retailer in Scotland is seeking a Sales Support professional to deliver exceptional customer service both over the phone and in-person. The role requires a UK driving licence and a strong customer service background. Responsibilities include managing administrative tasks, resolving cus

A recruitment agency in the United Kingdom is seeking an individual for a customer service role, where you will be the direct liaison with stores handling equipment breakdown calls. Responsibilities include liaising with customers, logging device breakdown information, and providing product informat