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Amtelco Script Programmer For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees, and our employees care for our clients. As we continue to grow stronger and larger, we’re looking for a talented Amtelco Script Programmer to join our team and play a critical role in creating efficient, innovative, and customer-focused call flows. What You’ll Do As the Amtelco Script Programmer, you will: • Design, develop, and implement call, chat, SMS, and email flows/scripts for inbound contact center operations., • Monitor, evaluate, and refine call flows for optimal performance and customer satisfaction., • Analyze call center account success to identify opportunities for improvement and optimization., • Collaborate with Business Development, Contact Center, and Customer Service teams to align scripts with customer needs and business goals., • Create and maintain comprehensive documentation for call flows and associated systems., • Assist with technical problem-solving and ensure seamless system integration., • Maintain a rotating on-call schedule for emergencies., • Have a knack for technical concepts like variables, conditional logic (if/then), and branching case scenarios., • Communicate effectively and enjoy collaborating with diverse teams., • Can work both independently and as part of a team to meet deadlines., • Proficiency with using Amtelco Intelligent Series software., • Have experience in inbound call script development (required)., • Have knowledge of SQL, JSON, or telephony systems (a plus)., • Are detail-oriented, solution-focused, and driven by results. Preferred Qualifications • High school diploma or equivalent required., • At least four years of work experience with the Amtelco platform, with strong writing skills and a business-focused mindset., • Proficient in MS Office and detail-oriented. You’ll work in an environment that fosters teamwork, innovation, and a commitment to delivering exceptional customer experiences. We believe in empowering our employees with training, support, and career growth opportunities. Room for Growth We're a growing company with plenty of opportunities for career advancement. We believe in growing together! We offer a comprehensive benefits package including: health, dental, vision insurance as well as a 401k retirement plan, paid time off, and many other perks! Ready to Be a Hero? If you’re excited about using your technical expertise to enhance AnswerHero’s services and create impactful call flows, we’d love to hear from you. Apply today to join a team where your contributions will make a real difference!

Associate Specialist, Customer & Sales Support- JDE Systems We are seeking a motivated and customer-focused professional to join our team as an Associate Specialist within Customer & Sales Support. This is an excellent opportunity for someone early in their career who is eager to gain hands-on experience in customer engagement, sales operations, and business support functions. In this role, you will serve as a key point of contact for customers while partnering closely with internal sales teams to deliver a seamless, high-quality experience. You’ll gain exposure to order management, client communication, and ERP systems—making this an ideal launchpad for long-term career growth. Why This Opportunity Stands Out • Industry Leader – Part of one of the largest providers in its space with a strong national footprint and market presence, • Growth & Stability – Backed by ongoing investment and expansion initiatives, creating long-term career opportunities, • End-to-End Business Exposure – Work within a company that supports clients across the full lifecycle—from concept and design to execution and ongoing operations, • Entrepreneurial Culture – Combines the resources of a large organization with the agility and collaboration of a smaller team, • Training & Development – Access to structured training programs and opportunities to build industry expertise, • Impact-Driven Work – Directly support customers in industries that are essential to everyday life (restaurants, healthcare, education, etc.) Key Responsibilities Customer Engagement & Support • Serve as a primary contact for customer inquiries via phone, email, and chat, • Deliver timely, accurate information regarding products, services, and order status, • Build positive relationships through professional and solutions-oriented communication Order Management & Coordination • Support order entry, processing, and tracking within JD Edwards (JDE) to ensure accurate and timely fulfillment, • Partner with sales teams to address customer needs and ensure a smooth order lifecycle Issue Resolution • Investigate and resolve customer concerns with a proactive, customer-first mindset, • Escalate complex issues appropriately while maintaining ownership through resolution Sales & Administrative Support • Provide day-to-day support to the sales team, including documentation and reporting, • Assist with preparing sales materials, tracking activity, and maintaining records Product & Process Knowledge • Develop a strong understanding of products, services, and internal processes, • Stay current on updates, promotions, and new offerings Data Integrity & Systems • Maintain accurate customer and sales data within CRM and JD Edwards (JDE), • Support ongoing data management and reporting needs What We’re Looking For • Strong customer-first mindset with a genuine interest in helping others, • Excellent communication skills—both written and verbal, • Detail-oriented with strong organizational and problem-solving abilities, • Collaborative team player with a positive, proactive attitude, • Ability to manage multiple priorities in a fast-paced environment Qualifications • 0–2 years of professional experience in customer service, sales support, or related field, • (Internships or relevant coursework are highly valued), • Hands-on experience with JD Edwards (JDE) is required, • Proficiency in Microsoft Office (Excel, Word, Outlook), • Experience with CRM systems is a plus, • Ability to pass a background check upon offer acceptance Why This Role? • Strong entry point into customer success, sales operations, or ERP-focused roles, • Opportunity to gain valuable experience working within JD Edwards (JDE), • High visibility and cross-functional exposure, • Supportive, team-oriented environment with room for growth

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent in the Energy & Utilities industry! In this role, you will be responsible for providing excellent support to our Dutch-speaking clients, addressing their inquiries related to energy services and utilities. Your ability to solve problems and deliver clear, accurate information will ensure a positive customer experience. If you are passionate about customer service and have an interest in the energy sector, we encourage you to apply! • Respond to inquiries from Dutch-speaking customers via phone, email, and chat regarding energy and utility services., • Provide information on billing, account management, and service inquiries., • Assist customers in troubleshooting issues and resolve complaints efficiently., • Document interactions and maintain accurate records within our systems., • Collaborate with team members to enhance service delivery and operational efficiency., • Stay informed on relevant industry regulations and company offerings to provide knowledgeable assistance., • Gather and analyze customer feedback to improve service quality., • Fluency in Dutch and English, both written and spoken., • Experience in customer service, preferably within the Energy & Utilities sector., • Excellent communication skills with a focus on customer satisfaction., • Strong problem-solving abilities and the capacity to handle difficult situations effectively., • Familiarity with customer service software and tools is advantageous., • A keen interest in energy services and an understanding of utility operations., • Team player with the ability to work independently in a fast-paced environment., • Competitive Monthly Salary, • Monthly Performance Bonus, • Additional Financial Bonus, • Health Insurance, • Fully Paid Training, • Fully Paid Relocation Package, • And Much More...

Mercier Consultancy MD is excited to announce a unique opportunity for a Dutch Speaking Customer Service Advisor who is ready to relocate to the stunning landscapes of Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture. As a part of our dedicated team, you will provide exceptional customer support to Dutch-speaking clients, ensuring their experience is smooth and enjoyable. This position comes with the chance to develop your career in a dynamic environment while enjoying the Mediterranean lifestyle. • Respond to inquiries from Dutch-speaking customers through various communication channels, including phone, email, and live chat., • Deliver outstanding service by resolving issues and answering questions with professionalism and enthusiasm., • Accurately document customer interactions to improve service quality and internal processes., • Collaborate with other team members to share best practices and enhance overall customer satisfaction., • Engage in training programs to continuously develop your skills and product knowledge., • Fluency in Dutch (verbal and written) is essential; proficiency in English will be beneficial., • Customer service experience is preferred but not mandatory; we value a positive attitude and readiness to learn., • Exceptional communication skills with a focus on customer satisfaction., • Flexibility and willingness to relocate to Greece, embracing a new lifestyle and culture., • A collaborative spirit with an ability to work independently when needed., • Familiarity with CRM software and the ability to navigate technology efficiently., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • 2 Extra Salaries Per Year, • Health Insurance, • And Much More...

Step into an exciting career with Patrique Mercier Recruitment JP as an Italian Speaking Customer Service Agent, located in beautiful Greece! This role offers a fully paid relocation package, enabling you to embrace a new lifestyle while enhancing your professional skills. As a key member of our customer service team, you will assist Italian-speaking clients by addressing their inquiries and providing outstanding support. This is a fantastic opportunity to grow your career in an international environment and immerse yourself in a rich cultural experience. If you are passionate about customer service and ready for a new adventure, we would love to hear from you! • Deliver exceptional customer service to Italian-speaking clients through phone, email, and chat interactions., • Efficiently resolve customer inquiries and issues, ensuring a satisfactory experience., • Maintain a comprehensive understanding of our products and services to assist customers effectively., • Document customer interactions accurately in the company's CRM system., • Work collaboratively with team members to foster a supportive and effective working environment., • Participate in ongoing training to continuously enhance your knowledge and skills., • Contribute ideas to improve processes and customer experience., • Fluent in Italian and English, both written and spoken., • Excellent communication skills with a focus on customer satisfaction., • Able to thrive in a fast-paced, team-oriented environment., • Prior customer service experience is a plus but not mandatory., • Proactive approach and strong interpersonal skills., • Willingness to relocate to Greece and embrace a new culture., • Positive mindset with a genuine enthusiasm for assisting customers., • Private Health Insurance, • Training & Development, • Performance Bonus, • Fully Paid Training, • Great Salary, • Fully Paid Relocation Package ( flight, transfer and hotel )

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: ___ ___ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: ___ ___ Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across North American timezones. This role will follow a five-day schedule that might include one weekend day to ensure coverage. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output., • The total budget for this role is within US$76,958.00 - $95,700.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $70,974.17 to $88,258.90., • We also offer options into the company equity through ___ (RSU's), with a grant value of up to $8,700.00, to share in the long-term upside value of the company., • Separately, this role is eligible for up to an additional $281,152.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact., • 35 days off per year, encouraged (including self-serve public holidays) and parental leave., • Complimentary mental health and emotional support with therapists on call through Slack by ___., • Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

The Role The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. You will manage a large portfolio of accounts through a lightweight, scalable engagement model — combining a CSM-led onboarding experience with automated touchpoints, in-app guidance, health monitoring, and AI-enhanced outreach. A requirement for this role is experience as a PM or PE at a commercial contractor!! This is not a traditional high-touch CSM role. Success here requires comfort operating at scale, a strong bias for AI & automation, and the ability to identify when a human touchpoint is truly needed versus when a well-crafted automated sequence or AI-generated insight can do the job better. Core Responsibilities • Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement, • Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption, • Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed, • Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle, • Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale, • Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base, • Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM, • Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers, • Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption Clearstory is digitizing and automating the change order process inside the commercial construction industry. Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry. The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets. At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper! We are a venture backed 100% SaaS company with impressive credentials for a company at our stage. • Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects., • Significant Growth. We continue to double and triple our revenue and platform usage year over year., • Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month. You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers. • Experience as a PM or PE at a commercial contractor, • Experience with change order request processes, • Demonstrated proficiency using AI tools in a professional context — you use AI regularly and can show examples of your work, • Strong analytical instincts — comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time, • Excellent written communication skills with the ability to craft clear, compelling outreach at scale AI proficiency — What We Mean • We take AI literacy seriously for this role. During the interview process we will ask you to demonstrate how you use AI in your current workflow. Strong candidates will be able to speak concretely to:, • How they use AI tools (e.g., ChatGPT, Claude, Gemini, or similar) to draft and personalize outreach at scale, • How they prompt AI tools effectively to produce high-quality customer communications or internal documentation, • How they think about AI as a lever for expanding what a single CSM can accomplish across a large portfolio, • Be the architect of Clearstory's Growth CS motion — a brand-new function you will help design from the ground up, • Work at the intersection of Customer Success and AI, helping define what tech-enabled, scalable CS looks like for a growing SaaS company, • Continuous training in Customer Success methodology, automation best practices, and AI tooling, • A clear career path — Growth CSM is the entry point into a structured CS organization with MM and ENT segments you can grow into, • Competitive market-rate salary for a Series B company, • Flexible remote work, • Subsidized healthcare, vision, and dental, • 401k, • Early equity!

Job Description Part-Time Chicago, IL – Prentice Women’s Hospital (250 E. Superior St.) We’re looking for candidates with open daytime availability (mornings through late afternoon) to support our core daily operations on both weekdays and weekends. Monica + Andy is looking for kind, empathetic, and energetic sales associates to join our Customer Experience team! We are looking for experienced sales associates who will deliver exceptional customer service and create a joyful shopping experience across both our Guideshops and our digital customer experience channels (email, chat, and phone). This role is unique in that it blends retail, clienteling, and digital customer experience. Our Storks build relationships with customers in-store while also supporting parents and gift-givers across the country through our customer support channels. Monica + Andy is a digitally native, organic baby and children’s clothing brand. Inspired by the birth of her daughter, our Founder Monica Royer created Monica + Andy to deliver softer, organic fabrics, better-designed clothing and blankets, and a seamless, easy shopping experience for parents and gift-givers. We exist to personalize shopping for parents by creating joyful experiences and products without compromise. Our Sales Associates (Storks) are brand ambassadors. We are looking for Storks who are confident in their ability to naturally share our brand story and educate customers on our products and high-quality, organic fabrics. We want someone who connects with and understands the needs of our parents and our gift-giving clients. Who Thrives in This Role Storks who succeed at Monica + Andy tend to be people who: • Love creating meaningful moments with customers, especially parents and gift-givers., • Enjoy a mix of sales, styling, and customer service., • Take pride in building relationships and developing repeat clients., • Are energized by helping customers find the perfect gift or outfit., • Are empathetic and confident in your ability to genuinely connect with co-workers and customers., • Love meeting and talking to new people., • Have a desire to grow our brand and build a client book., • Have a positive attitude and can motivate and lead by example., • Have a keen attention to detail., • Have excellent written and verbal communication skills., • Have a love for and understanding of babies + children, and the big people who come with them., • Must be willing to work weekends and holidays., • Are dependable and take pride in being punctual and reliable for your team, • Have a customer-centric mindset and are natural in providing excellent customer service., • Have strong problem-solving and time-management skills., • Are able to answer customer questions in person and via chat, email, and phone., • Are a self-motivator and willing to work hard, roll up your sleeves, and help build the brand., • Familiarity with Shopify, Loop, and ShipStation a plus., • Value self-awareness, honesty, empathy, and good energy., • Work hard because we love what we’re doing, but also believe in balance., • Love babies + kids — and the big people who come with them., • Back up our talk with competitive compensation, challenging work, great coworkers, and the opportunity to build something meaningful., • Welcome every customer into the store with a warm, friendly greeting and smile., • Merchandise the Guideshop based on product availability and merchandising guidelines., • Answer the phone and assist customers via chat and email while meeting minimum daily ticket goals and response times., • Create a world-class customer experience for the Monica + Andy customer., • Offer help to every customer in the store whenever needed., • Be the best brand ambassador for Monica + Andy you can be., • Build and maintain a personal client book, develop relationships with parents and gift-givers, and work toward daily sales goals., • Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic., • Keep the Guideshop clean and tidy at all times., • Follow all sanitizing and cleaning standards required for the location., • Take detailed notes to report back to the team on a daily basis (tracking Guideshop stats such as traffic, sales, AOV, and inquiries)., • Job Responsibilities (Digital Customer Experience / Email / Chat / Prospecting), • Learn and master all systems used to place orders, edit orders, process returns, and manage customer inquiries., • Write thoughtful, well-crafted responses to customer inquiries via email and chat., • Speak with customers on the phone to answer questions about products, policies, and order updates., • Process returns and order-related tasks promptly to ensure we deliver the best possible customer experience. Physical demands include, but are not limited to: • Standing for extended periods of time, • Lifting and carrying at least 25 pounds, • Climbing ladders to retrieve merchandise

Job DescriptionDescription: Fitness Factory makes purchasing home and commercial fitness equipment fast, easy, convenient, and affordable. Our products play an immense role in changing, influencing, and enhancing the lives of our customers. Our established company with a more than 35-year history of success is growing. We are seeking a Sales Support / Customer Service professional to work with our eCommerce sales team in our Forest Park, IL office. You may be the ideal candidate if: • You have a strong desire to help others, • You relish the opportunity to solve problems, • You are passionate about working as part of a team to achieve common goals, • Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone, • Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce platforms to the shipping warehouse, • Answer live support calls, • Manage backorders, • File traces and claims with shipping companies, • Call and email customers if additional information is required to fulfill their order, • Willing to adapt and learn, • Excited to work directly with end customers on the phone, • Strong desire to solve problems with the least touches possible, • Average to strong typing skills, • Ability to proficiently navigate Microsoft Office and multiple online marketplace platforms, • Ability to work on-site in office, 5 days per week, • Prior customer service experience, • Fitness-minded lifestyle and passion a plus, • Compensation including both base hourly pay and bonus, • Employee discount, • Competitive health insurance (medical, dental, vision), • 401(k), • Profit Sharing, • Paid Time Off (PTO) Requirements:

Job DescriptionDescription The Customer Service Representative will act as the primary point of contact between the company and its customers. The role involves handling inquiries, resolving issues, and providing information in a professional, helpful, and timely manner. CSRs play a key role in ensuring customer satisfaction and loyalty by delivering high-quality service through various channels such as phone, email, chat, and social media. Key Responsibilities • Respond to customer inquiries via phone, email, chat, or social media in a friendly and efficient manner., • Resolve customer complaints and issues promptly, escalating to relevant departments when necessary., • Maintain accurate records of customer interactions and transactions in the company's CRM system., • Follow up on unresolved customer issues to ensure timely resolution., • Collaborate with other departments, such as sales, technical support, and shipping, to address customer needs., • Stay up to date with product and service offerings, policies, and procedures., • Contribute to team goals by achieving individual and group performance targets. Skills, Knowledge and Expertise • High school diploma or equivalent (college degree preferred)., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Proficiency with customer service software, CRM systems, and basic computer skills (MS Office)., • Competitive salary and performance-based bonuses., • Health, dental, and vision insurance., • 401(k) plan with company match., • Paid time off and holidays., • Opportunities for professional development and career growth.

Job Description We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions. But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: ParetoHealth has built the strongest stop-loss platform in the market. Our continued growth now depends on fully integrating and elevating the ecosystem that surrounds it — medical cost containment, pharmacy (PRxC), and our preferred TPA network. We are seeking a senior executive to own the strategy, performance, and evolution of the Savings Engine ecosystem end-to-end. This is a platform-level leadership role with full accountability across partner strategy, performance, and expansion. Key Responsibilities: • Proactively manage risk exposure within existing partnerships (performance, integration, economic sustainability)., • Lead renegotiation, restructuring, or exit decisions where warranted., • Ensure every ecosystem component continues to justify its economic and strategic role.Offensive Strategy, • Identify and prioritize high-impact new areas (e.g., cell & gene therapy, infusion management, specialty risk, site-of-care optimization)., • Develop and execute sequencing for expansion. • Head of Point Solution Partnerships, • Head of PBM Strategy & Partnerships, • Set strategic direction and execution priorities, • Establish measurable KPIs, • Drive performance discipline, • Ensure cross-vertical alignment You are responsible for building the right team to support the platform. 3. Full Executive Accountability for Partner Portfolio You hold executive accountability for all ecosystem partners — existing and future — across: • Point solutions, • PBMs, • Executive-level relationship ownership, • Performance oversight and escalation, • Renewal and renegotiation strategy This includes: • Partner tiering and segmentation, • Formal launch and GTM integration processes, • Performance scorecards and QBR discipline, • Renewal governance, • Escalation frameworks Responsibilities include: • Contractual and operational performance standards, • Implementation quality and reporting consistency, • Renewal coordination and discipline, • Integration with PRxC and medical solutions • Clarify and strengthen the Savings Engine narrative, • Improve ecosystem simplicity and positioning, • Drive increased adoption and utilization across members, • A clearly articulated and executed 12- and 36-month ecosystem roadmap, • Multiple strategic initiatives advancing simultaneously, • Fully institutionalized partner management discipline, • Strong, accountable TPA and PBM performance, • Increased Savings Engine adoption and utilization, • Clear market perception of Pareto as a coordinated cost containment platformRequired Skills & Qualifications:, • 10-15 years relevant experience within the healthcare/insurance space, • Deep experience in self-funded employer health benefits, • Strong understanding of stop-loss economics and claims dynamics, • Experience leading across PBMs, TPAs, and medical cost containment ecosystems, • Proven ability to scale partner portfolios and teams, • Executive presence with internal and external stakeholders Perks & Benefits: • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We areseekinga motivated and technically skilledTechnical Support Engineer (MendixTrainee)to join our growing team. In this role, you will collaborate closely with colleagues and developers to resolve technical issues and support the software systems that power incentive distribution andreporting forclean energy technologies. You will bringa strong foundationin programming fundamentals, a problem-solving mindset, and a team-oriented approach to ensure our systems continue to meet client and program needs. This role blends hands-on technical troubleshooting, collaboration with development teams, and opportunities to grow intoMendixdevelopment through structured training and certification. You will report to the Software Support Manager. Daily responsibilities may include but are not limited to: • Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels., • Deliver user training and guidance on new or existing features in a clear and approachable manner., • Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis., • Document and investigate user-reported bugs, escalating appropriately when needed., • Support internal teams with advanced issue triage and occasional data updates., • Recognize recurring issues, flag them for resolution, and contribute to process improvements., • Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance., • Maintainaccuraterecords of support activities and contribute to shared team documentation., • CompleteMendixtraining and achieve developer certification within 6 months., • Contribute to the development of minor features and bug fixes using theMendixplatform after certification., • Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues. Minimum Requirements: • Bachelor's degree in Computer Science, Software Engineering, or related fieldpreferred, or equivalent hands-on technical experience., • Minimum 1 year of experience in software technical support (enterprise application support preferred)., • Solid grounding inprogramming fundamentals(data structures, logic, algorithms, debugging techniques)., • Familiarity with REST APIs, JSON, and modern integration concepts., • Experience with Jira Software and other Atlassian products (or similar issue tracking systems)., • Strong communicationskills (verbal and written) and ability to explain technical issues clearly to non-technical users., • Collaborative mindset with a desire to learn and mentor., • Self-motivated, detail-oriented, and comfortable managing multiple priorities. Preferred Qualifications: • Familiarity with Jira, Confluence, Slack, and SharePoint., • Experience with Python scripting or similar programming languages., • Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices., • Background inenergy efficiency, clean energy, or renewable energy programs., • Priorexposure to low-code development platforms such asMendix. Compensation to commensurate with experience with the pay band of $65,000k - $85,000k/Annually with a target range of $65,000 - $76,500. Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in___. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email ___.

Join Patrique Mercier Recruitment FR as an Italian Speaking VIP Customer Support Agent. This exciting role provides you with the opportunity to work with high-profile clients in a premium environment, offering exceptional service and support in a fast-paced setting. If you have a passion for customer satisfaction and a flair for communication, this is the perfect role for you! • Deliver personalized support to VIP customers, addressing their inquiries via various channels including phone, email, and chat., • Build and maintain strong relationships with high-value clients, ensuring a seamless experience., • Respond to complex inquiries and resolve issues swiftly, demonstrating your expertise and dedication., • Document customer interactions comprehensively to ensure continuity of service., • Collaborate with other departments to facilitate effective resolutions and enhance the client experience., • Proactively identify areas for improvement in service delivery and suggest changes to processes., • Stay informed about the latest products and services to provide accurate and relevant information., • Fluency in Italian and English, both written and spoken., • Demonstrated experience in customer support roles, preferably with VIP clientele., • Exceptional communication and interpersonal skills., • Strong problem-solving skills and ability to handle high-pressure situations., • Detail-oriented with excellent organizational skills., • Familiarity with CRM systems and standard office software., • A proactive approach and a passion for delivering outstanding customer service., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ), • Health Insurance, • Private Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

About ___Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our visionWe’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Our tractionSince 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an ___ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our teamOur team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we’re looking for you As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in Mexico or Colombia. • As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by:, • Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms., • Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV)., • Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time., • Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs., • Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space., • SVP of Customer Success, • Other Managers of Customer Success, • Leaders of Customer Support, Launch, and Sales, • Product Leaders, • Operations + Enablement, • Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector., • Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth., • Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills, • Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients., • Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention., • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams., • Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate., • Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines., • Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus., • The estimated base salary range for this role is $60K - $70K USD, • Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. ___ At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. In this role, you’ll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You’ll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy. You’ll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You’ll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You’ll play a key technical product leadership role to deliver strategic integrations into developer tools. You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference. Key Responsibilities • Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys, • Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams, • Partner closely with engineering and design on API design and developer experience, • Partner on platform strategy with our AI team to align REST API and MCP capabilities, • Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them, • Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work, • Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input, • 5+ years of product management experience in SaaS, enterprise software, or developer tools, • Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices, • Technical depth and communication skills to collaborate effectively with senior engineers, • Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design, • Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops, • Proficiency with analytics tools and a track record of data-driven decision-making, • Ability to communicate clearly with customers and internal stakeholders across product and go-to-market, • Strong customer empathy and a curiosity-driven approach to learning their needs, • Ability to lead through influence and drive outcomes across teams, • Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand, • Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering), • Strong understanding of incident response and DevOps workflows, • Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA) The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for ___! Where we work PagerDuty operates a hybrid work model with ___ in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work ___ guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our ___. Your package may include: • Competitive salary, • Comprehensive benefits package, • Flexible work arrangements, • Company equity*, • ESPP (Employee Stock Purchase Program)*, • Retirement or pension plan*, • Generous paid vacation time, • Paid holidays and sick leave, • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO, • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*, • Paid volunteer time off: 20 hours per year, • Company-wide hack weeks, • Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our ___ and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Senior Software Engineer – CXone – Cloud Contact Center Location: Remote - USA Travel: up to 10% Position Type: Fulltime Eventus/Navixus was named the 2024 winner of the Top Certified Implementation Partner by NICE! We are hiring a Senior Software CXone Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process. Qualifications For Success: • 5-8 or more years of IVR and ACD development experience, • 4 or more years of CXone Studio scripting, • CRM integration experience, • IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience, • Experience mentoring other and helping with onboarding, • Design and development of products, features, unit testing, code reviews and resolving bugs, discovered in QA process., • Experience working both test and development/production environments, • Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus, • Ability to work independently, • Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred, • Bachelors degree in computer science, IT, or engineering preferred Why you’ll love it here: Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. Applicants can expect to make between $135,000 to $150,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .”

What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. What’s so great about working on Calendly’s Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day. Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours. You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team. • Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience, • Help our customers schedule more meetings, • Take a consultative approach to problem-solving, • Maintain fantastic written communication skills, • Be a Calendly product, use-case, and scheduling industry expert, • Patiently empathize with customers with every interaction, • Attend ticket audits and receive active feedback on a regular basis, • Document & advance customer and internal issues appropriately, • Go above and beyond to serve our customers and your team (be a self-starter), • Use your technical savviness and resourcefulness to assist customers relatively autonomously, • Take ownership over the customer experience you provide, • 1+ years of experience in software (SaaS) customer support, • Technical software troubleshooting skill and experience, • Live Chat or Phone customer support experience a plus, • Someone who thrives in a challenging, fast-paced environment and enjoys helping people, • A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company, • Drive and ability to thrive in a metrics-focused role and team environment, • Phenomenal written and verbal communication skills, • Outstanding time management skills, • Someone who works collaboratively with a passionate, customer-centric team, • Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact. In order to best serve our customers globally, and to support multiple time zones, seven days a week. • This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday - Saturday, 4pm - 1am EST. Tier 1 Hourly $19.62 - $26.55 USD Tier 2 Hourly $19.62 - $26.55 USD Tier 3 Hourly $19.62 - $26.55 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: • Tier 1: San Francisco, CA, San Jose, CA, New York City, NY, • Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA., • Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement___ Candidates residing in California may visit our Notice at Collection for California Candidates here:___ This role may require occasional travel for company events, team collaboration, or offsites.

Salary: $45,000 - $55,000 per year Benefit Eligible: Yes Location: Remote (WFH) with location restrictions within the United States. For tax and compliance purposes, this role is open only to candidates that will work or reside in the following states: AR, AZ, CA, CO, FL, GA, ID, IL, LA, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY. Classification: Full-time Reports to: Director of Customer Service Paleovalley and Wild Pastures were born from a simple but radical idea: real food can heal — people, animals, and the planet. When Paleovalley co-founders Autumn and Chas Smith saw how industrialized food was affecting human health and the health of the land, they refused to play along. Autumn’s own journey of healing through nutrient-dense foods lit a fire that became Paleovalley. From there, the mission grew roots, sprouted wings, and eventually expanded into Wild Pastures to bring regeneratively raised meats directly to families nationwide. Today, Paleovalley crafts deeply nourishing snacks and supplements made with organic ingredients and honorable sourcing. Wild Pastures connects small American farmers practicing regenerative agriculture with customers who believe better food is worth fighting for. Every product, every partnership, and every decision is guided by a commitment to real ingredients, regenerative practices, and the belief that health is built from the soil up. We’re a team of grounded doers, curious thinkers, bold builders, and warm humans who like to laugh while doing meaningful work. We're growing quickly, fueled by purpose and a shared desire to repair the food system one thoughtful choice at a time. If you feel energized by impact, drawn to mission, and ready to join a company rewriting the future of food, we’d love to meet you! The Customer Service Supervisor exists to lead frontline performance with consistency, clarity, and care across the assigned support function, whether phone, email, live chat, or a blend of channels. This role is responsible for coaching people, maintaining service standards, strengthening onboarding and quality practices, and creating the operating rhythm that helps agents deliver a high-trust customer experience without pulling the supervisor into full-time frontline coverage. For this opening, the primary focus will be supporting the phone team, including real-time agent support, phone coverage oversight, call quality, escalation handling, coaching, and ensuring the team is staffed and prepared to deliver a consistent customer experience. While this role supports customer experience outcomes, the primary focus is leading, coaching, and developing the team responsible for delivering those experiences. • Lead day-to-day people management for assigned agents and, where applicable, Customer Service Team Leads, including regular 1:1s, coaching, goal-setting, and follow-through., • Set clear expectations around service quality, productivity, schedule adherence, and customer experience, and hold the team accountable through consistent communication and documentation., • Own quality oversight for the assigned function by reviewing interactions, calibrating standards, delivering actionable feedback, and identifying patterns that require coaching or process changes., • Support hiring and onboarding by partnering with the Director of Customer Service on screening, interview feedback, training readiness, and early ramp success for new hires., • Monitor team performance against key service metrics and use available data to identify risks, performance gaps, workflow bottlenecks, and improvement opportunities., • Approve timecards, paid time off, and scheduling requests in alignment with coverage needs and department guidelines., • Serve as an escalation point for complex customer situations, policy interpretation questions, and agent support needs that require manager-level judgment., • Partner with Team Leads and peers to maintain smooth daily operations, reinforce priorities, and ensure the queue stays healthy during volume swings or coverage gaps., • Document performance themes, development needs, and operational observations clearly so the broader customer service leadership team has visibility into what is working and what needs attention., • Help strengthen team engagement, accountability, and retention by creating a supportive environment with direct feedback, strong follow-through, and practical problem solving., • Oversee day-to-day phone team operations, including monitoring call volume, coverage needs, agent availability, follow-up expectations, and customer experience trends., • Partner with the Director of Customer Service to review staffing needs, volume patterns, schedule gaps, and phone team performance so the department can make proactive coverage decisions., • Provide direct, supportive, and actionable coaching on phone handling, tone, de-escalation, policy explanation, documentation, and follow-up so agents are confident and consistent in live customer conversations., • Maintain visibility into recurring customer concerns, call drivers, and operational issues surfaced through phone interactions, and communicate those trends clearly to leadership., • 2-3 years of customer service, contact center, or support operations experience, including at least 1 year in a people leadership, supervisor, or team management capacity., • Experience coaching frontline employees on service quality, productivity, communication, and customer handling skills., • Working knowledge of QA reviews, escalations, scheduling, attendance management, and performance documentation., • Comfort using support and business tools such as Help Scout or similar ticketing systems, phone systems, Shopify, Google Workspace, and Slack., • Ability to interpret performance data, spot trends, and translate observations into clear coaching or operational action., • Strong written and verbal communication skills, sound judgment, and the ability to stay calm and organized in a fast-moving support environment., • Ability to maintain a dedicated, distraction-free workspace and perform the essential duties of a fully remote leadership role., • Experience supporting or leading phone-based customer service teams, including coaching live customer conversations, reviewing call quality, and helping agents navigate escalated or sensitive customer interactions., • Comfort balancing people leadership with operational awareness, including staffing, coverage, volume trends, and real-time support needs., • Experience supporting both phone and written support channels in an e-commerce environment (strongly preferred), • Experience in CPG, natural foods, subscription, wellness, or mission-driven consumer brands., • Familiarity with onboarding design, calibration practices, workforce planning, or continuous improvement work inside customer service., • Experience supporting distributed or fully remote customer service teams., • Personal alignment with real food, regenerative agriculture, or wellness-focused brands., • Comfort working within evolving processes and helping shape operational improvements in a growing customer service organization., • Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost, • Generous Paid time off to support balance and rest, • Paid sick time for when you need it, • Six (6) paid holidays each year, • Paid parental leave for growing families, • 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance, • 401(k) with up to a 4% company match after one year of service, • Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others Paleovalley and Wild Pastures are proud to be equal opportunity employers. We make employment decisions based on qualifications, merit, and business needs, and we do not discriminate based on any status protected by applicable federal, state, or local law. We’re also committed to providing reasonable accommodations throughout the hiring process. If you need assistance or an accommodation at any point, please reach out to ___. All applicants must be authorized to work in the United States. At this time, Paleovalley and Wild Pastures are unable to sponsor or assume sponsorship of employment visas, including but not limited to H-1B, TN, or OPT. Any offer of employment is contingent upon completion of Form I-9 and verification of work authorization. We participate in E-Verify to confirm eligibility to work in the U.S. To support an efficient and consistent application review process, we may use technology-assisted tools to help organize and review applications; however, these tools do not make hiring decisions. All final hiring decisions are made by our team. #LI-remote

Job Description The Customer Service Representative will be an essential member of a large, cross-functional team, working primarily as an individual contributor. This role focuses on providing excellent customer support across multiple communication channels including phone calls, emails, and live chat. The representative will handle order processing, issue resolution, and manage customer feedback using CRM software and helpdesk platforms during standard business hours, with flexibility for evening and weekend shifts. Opportunities for career growth and formal training programs are available. Responsibilities • Provide customer support via phone, email, and live chat, • Process orders efficiently and accurately, • Resolve customer issues and complaints promptly, • Handle incoming calls and manage communication tools, • Maintain accurate records and data entry, • Manage complaints by offering solutions and follow-ups, • Demonstrate thorough product knowledge, • Collect and report customer feedback to improve service, • Ensure effective communication within cross-functional teams Preferred Qualifications • 1+ years of experience in customer service, • High school diploma or equivalent, • Strong communication and problem-solving skills, • Experience with CRM software and multitasking, • Effective time management and empathy, • Active listening and conflict resolution abilities, • Proficient in data entry

Job Description We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions. But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: We are seeking a dynamic and results-driven Vice President of Account Management to lead an Account Management region. This individual will play a pivotal role in driving strategic planning, establishing and achieving key performance indicators (KPIs), and fostering strong, enduring relationships with our high-profile customers. As a key member of the Customer Management team, the VP of Account Management will collaborate across departments to ensure the seamless delivery of value to our clients, maintain retention and support the ongoing growth of our business. Please note this position requires 50% travel. Key Responsibilities: • Strategic Planning:, • Develop and execute a comprehensive account management strategy aligned with the company's overall goals and objectives., • Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion., • Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge. 2. Leadership and Team Management: • Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance., • Establish clear roles, responsibilities, and performance expectations for team members., • Foster a culture of accountability, collaboration, and continuous improvement. 3. KPI Development and Achievement: • Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth., • Implement robust measurement systems to monitor performance and identify areas for improvement., • Ensure alignment between individual, team, and organizational objectives. 4. Customer Relationship Management: • Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs., • Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services., • Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions. 5. Cross-Functional Collaboration: • Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives., • Provide customer insights and feedback to drive product development and service enhancements., • Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth. 6. Continuous Improvement: • Identify and implement best practices, tools, and technologies to optimize account management processes., • Stay informed about emerging trends and innovations in customer relationship management and account strategies., • 8+ years of experience in account management, client success, or a related leadership role, ideally within a fast-paced, customer-focused industry., • Experience working with the employee broker community and a strong understanding of stop loss processes., • Demonstrated ability to build and maintain strategic relationships with high-profile clients., • Strong strategic planning and analytical skills, with experience setting and achieving KPIs., • Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams., • Experience working with the employee broker community and a strong understanding of stop loss processes., • A customer-centric mindset with a passion for delivering exceptional experiences., • An opportunity to shape the future of our Account Management function and contribute to the company's long-term success., • A collaborative and innovative work environment., • Fully paid medical, dental, and vision benefits., • Flexible PTO, • 401k company contribution, • Tuition reimbursement, • Professional development allowance, • Transportation allowance and daily parking reimbursement The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Maintain a technical working knowledge of systems used to support district(s) i. Ability To Communicate Clearly And Calmly On The Telephone, Email, And Chat And Use Effective Customer Service Techniques With Associates Who May Be Under Stress.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description A day in the life of a Claims Resolution Adjuster II and what it takes to do the job! As a Claims Resolution Adjuster II, your main focus will be investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. You'll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert- you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator- you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator- you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator- you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver- you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder- you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Preferred Qualifications: • 2+ years claims adjusting experience determining liability., • Claims investigation and negotiation experience is preferred., • Experience with liability investigations, investigating coverage, property damage coverage, set method of inspection, rental and resolving liability a plus., • Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately., • Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. Remote Work: This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. Schedule: 8 hours shift between the hours of 8:00am - 6:00pm EST or CST zone. This will be Monday - Friday with potential Saturday duty rotation. When you work from home full time, you'll need: • A dedicated workspace in your residence that is private and free from distractions, • A minimum internet bandwidth of 50 MB down/5 MB up, • Appropriate work surface and seating. What will Allstate provide? • A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)., • Connectivity reimbursement of $80 per month to offset some of the cost of internet. Certificates, Licenses, Registrations: • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor.If applicable, you will be required to secure license(s) within 60 days of hire., • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Notice of Licensing Requirement • As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment., • Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. Sign-on Bonus: • You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License., • Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus. Allstate Benefits: • Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:, • Competitive pay with needed support for continuous development and career advancement., • Flexibility in scheduling and a time off policy that helps support your work/life balance., • Initial and ongoing training to get you proficient in your new role. This position is not available for California, Alaska, Hawaii, or Washington residents. #YS-LI1 Skills Bodily Injury Claims, Business Communications, Casualty Insurance, Communication, Critical Thinking, Customer Service, Fraud Investigations, General Liability Claims, Information Collection, Problem Solving, Third Party Claims, Timeline Management, Time Management Compensation Compensation offered for this role is 50,000.00 - 75,050.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "___" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "___" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "___". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "___". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

The Company YCharts empowers wealth managers to make smarter investment decisions and communicate with confidence. Our SaaS platform combines powerful research, proposal generation, and client communication tools that transform complex financial data into clear visuals and actionable insights. For nearly a decade, YCharts has been recognized on the Inc. 5000 Fastest Growing Companies list — a testament to our sustained growth, strong culture, and industry-wide impact. Thousands of leading RIAs, asset managers, and broker-dealers use YCharts to turn data into decisions, insights into action, and client conversations into growth. The Position We’re looking for a Customer Support Associate I to join our Customer Success team. This is an entry level position that puts you on the frontlines of support - allowing you to dive in and learn the ins and outs of our platform and customers. You’ll be a key player on a team that is passionate about enhancing client relationships, ensuring their needs are met, and providing exceptional support. In addition to responding to inquiries and troubleshooting issues, you’ll have the chance to own impactful projects and work cross-functionally to surface insights that can drive client engagement and retention. You’ll also identify opportunities for process improvement and automation, help to close gaps between client needs and our platform offerings, and ensure continued growth and value delivery to our customers. Key Responsibilities • Respond to inbound customer inquiries related to the YCharts platform or account access via email, chat, and phone., • Troubleshoot product, data, or technical issues, escalating to management or engineering as needed., • Assist in developing and implementing systems to monitor usage trends and customer health, enabling data-driven insights that drive engagement and growth., • Serve as a voice of the customer, sharing feedback and insights with product, marketing, and engineering teams., • Collaborate cross functionally to create educational resources tailored to different customer segments. Qualifications & Experience • 0 - 2 years of experience in a customer support, client success, or account management role within the fintech, wealthtech, or financial services industry., • Bachelor’s degree in Finance, Business, Economics, or a related field., • Understanding of, or strong interest in, capital markets, investment vehicles (Equities, ETFs, Mutual Funds), and portfolio concepts., • Proven ability to succeed in a fast-paced, collaborative environment—managing and prioritizing multiple projects with strong attention to detail and follow-through., • Excellent communication skills—both written and verbal—with a passion for delivering great client service., • Highly organized and detail-oriented with strong time management skills., • Demonstrated ability to work in a team environment that requires quick turnaround and quality output., • Proven ability to develop and maintain strong client relationships. Benefits & Perks • 100% employer-paid health, dental, and vision insurance., • 401(k) match to support your financial future., • Opportunities for internal mobility and cross-functional collaboration., • Flexible time off, vacation days, sick days, and a celebration day., • Paid parental leave to support work-life balance., • Professional development stipend to help you grow in your career., • Hybrid work schedule with flexibility to work both in-office and remotely., • Summer hours so you can enjoy more sunshine., • Recognition programs to celebrate contributions and milestones., • Modern, centrally located offices that are stocked with premium snacks, coffee, beverages and weekly lunch credits to fuel your day., • Regular team events, celebrations, and company-wide gatherings that keep our culture connected and collaborative. Compensation At YCharts, we are committed to pay equity and transparency in all locations, including compliance with local pay disclosure requirements: the base salary range for this role is $50,000-$60,000 USD, and the Total Cash Compensation range is $55,000-$65,000 USD inclusive of bonuses and variable compensation. The starting salary will be determined based on skills and experience. Why Join YCharts YCharts is more than a fintech company—we’re a team driven by curiosity, collaboration, and people-first leadership. We believe innovation thrives in an environment where ideas are heard, growth is supported, and impact is measurable. Our award-winning culture reflects that commitment: • Inc. 5000 Fastest Growing Companies (nearly a decade running), • Crain’s Best Places to Work in Chicago, • Inc. Best Places to Work, • Built In Chicago Best Places to Work, • American Banker Best Fintechs to Work For At YCharts, you’ll do meaningful work, grow alongside a talented team, and see the results of your impact every day. YCharts is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, equitable environment for all employees. Be part of the team transforming how the wealth management industry makes and communicates investment decisions.

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Role: Five9 Solution Architect (Strategic / Architect-Level) Location: Chicago, IL, United States Term: Contract Domain: Contact Center / CCaaS We are seeking experienced Five9 Solution Architects to join a highly strategic, high-visibility initiative. This role offers the opportunity to design and shape a modern, cloud-native contact center ecosystem spanning voice, digital, AI, and workforce engagement capabilities, while driving measurable business impact across the enterprise. Key Responsibilities • Design and architect end-to-end Five9 Intelligent Cloud Contact Center solutions aligned with business and technical requirements., • Lead architecture across Five9 modules including Voice (ACD/IVR), Digital Engagement (chat, email, SMS, social), WEM/WFO, AI/virtual agents, and analytics., • Architect AI-driven capabilities including Five9 Genius AI, IVA, Agent Assist, and workflow automation., • Design IVR call flows, routing strategies, and scripting using Five9 Studio and VCC Administration., • Lead integrations between Five9 and enterprise systems (Salesforce, ServiceNow, Microsoft Dynamics, UCaaS platforms, and custom APIs) using REST/SOAP APIs., • Define architecture standards, design patterns, and best practices for enterprise Five9 deployments., • Provide technical leadership and mentorship across design, development, testing, and go-live phases., • Collaborate with business and IT stakeholders to translate requirements into scalable and resilient architectures., • Ensure compliance with security and regulatory standards (PCI-DSS, HIPAA, GDPR, etc.)., • Support migration of legacy contact center platforms (Cisco, Avaya, Genesys) to Five9, including cutover planning., • Evaluate licensing models, network readiness, and infrastructure requirements (SIP, QoS, WebRTC)., • Participate in discovery workshops, pre-sales discussions, and executive-level presentations. Required Qualifications • 5+ years of experience architecting and implementing enterprise-scale Five9 solutions., • Deep expertise across Five9 platform components: VCC, IVR/Studio, Digital Engagement, WEM, Reporting & Analytics, and AI/IVA., • Strong integration experience using Five9 REST APIs, SOAP APIs, CTI connectors, and CRM adapters (Salesforce, ServiceNow, Dynamics)., • Strong understanding of contact center technologies (SIP/VoIP, WebRTC, ACD routing, omnichannel queues, outbound dialers)., • Experience designing high availability, disaster recovery, and geo-redundant architectures., • Familiarity with Five9 AI suite including Genius AI, IVA, Agent Assist, and real-time transcription., • Experience in migrations from legacy platforms (Cisco, Avaya, Genesys) to Five9., • Knowledge of compliance standards (PCI-DSS, HIPAA, SOC 2)., • Strong stakeholder management and executive communication skills., • Five9 certifications preferred (Administrator, Technical Sales Professional, or equivalent). Preferred Qualifications • Experience positioning Five9 within competitive CCaaS ecosystems., • Exposure to AI/NLP platforms (Google CCAI, Amazon Lex, Nuance) integrated with contact centers., • Experience with workforce management tools (Verint, NICE, Calabrio) alongside Five9 WEM., • Familiarity with ITIL, Agile, or SAFe frameworks in enterprise environments., • Exposure to Twilio (Flex, Voice, Messaging APIs) as a complementary CCaaS/CPaaS solution is a strong plus.

Job Description We are seeking professional and customer-focused individuals to join our remote support team. This opportunity is ideal for candidates who enjoy helping others, communicating effectively, and providing excellent service experiences in a fast-paced environment. Responsibilities • Respond to customer inquiries via email, chat, and phone, • Provide accurate information and timely support to clients, • Assist with account updates, scheduling, and general service requests, • Maintain clear communication and positive customer relationships, • Fully remote position, • Flexible work environment, • Ongoing training and support, • Career growth opportunities, • Competitive compensation based on experience

Job DescriptionAbout Schedule EngineDo you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians. Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology. Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week. About the JobSchedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences. As a technical support specialist, you love being the front-line contact and #1 support for our clients. You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client’s friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine. While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours. Key Responsibilities • Support clients throughout their lifecycle with Schedule Engine., • Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles., • Work with production computer servers and workstations., • Document and maintain client records, particularly with regards to support requests., • Understand client use cases and provide expertise on how Schedule Engine can be leveraged to meet and exceed their goals., • Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer., • Document development tasks/bugs and share requirements and for the development/product team., • Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload.About You, • Strong verbal and written communication skills., • Exceptional presentation and facilitation skills., • High level of attention to detail and process minded., • Ability to be assertive, proactive and self-motivated., • Creative problem-solving skills., • Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company; alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role., • Expertise with databases, networks, and operating systems., • Fundamental business knowledge that helps you better understand our clients’ needs and our business priorities. Specific Requirements, • Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML, • Proven customer support, client service, or direct client-facing experience and skill., • Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires., • Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed., • Familiarity with CRM systems and practices., • Customer-oriented, with an ability to adapt and respond to different personalities., • Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively., • Completed 2+ years of college or university (BA preferred).

Job Description Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. As a Senior Care Solutions Specialist, you'll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you'll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home. You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You'll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. As a Senior Care Solutions Specialist at Honor your will, Develop, Pilot and Refine New Product Offerings:Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies. Develop, implement and refine sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building. Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings. Roll out new strategies to the team. Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives. Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting, or client experience. Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards. We're looking for you to bring: • Bachelor's degree preferred, • 5+ years of phone-based sales or customer service experience (inbound and outbound)., • Experience developing sales strategies, • You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives., • You're an empathetic communicator who can balance compassion with confident sales execution., • You have experience working remotely, managing your time effectively, and staying connected to a virtual team. #LI-AN1 At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Job Description Chicago – Lincoln ParkFull-Time | In-Person (Tuesday–Saturday) We offer a competitive compensation package that includes a base salary, a performance-based bonus, comprehensive benefits, and equity participation aligned with the role's scope and impact. Monica + Andy is a modern omnichannel brand specializing in baby and children’s clothing and accessories. We’re passionate about creating a warm, high-touch customer experience and building meaningful community through our Guideshops. As we continue to grow, we’re seeking a people-first, results-driven Guideshop Manager to lead our Chicago Lincoln Park location. This role is ideal for a hands-on leader who thrives on the sales floor, loves developing teams, and brings equal parts operational rigor and heart to their work. About the Role The Guideshop Manager is the on-site leader for the Chicago Lincoln Park Guideshop, responsible for sales performance, team leadership, operational excellence, and delivering a best-in-class customer experience. In addition to primary responsibility for Lincoln Park, this role will provide operational support for the Prentice pop-up location and collaborate with the Director of Channel Sales in supporting the UWS (NY) Guideshop as business needs evolve. The Guideshop Manager partners cross-functionally with Brand Experience, Customer Experience, Merchandising, Marketing, and People teams to ensure the Guideshop delivers a consistent, elevated brand experience. Monica + Andy Core Values: Self-awareness, Empathy, Intellectual honesty, Positive energy, JudgmentWhat You’ll Do Guideshop Leadership & Team Development • Lead, coach, and develop the Guideshop Stork team, fostering a welcoming, accountable, and high-performing culture., • Conduct regular 1:1s and provide ongoing feedback, training, and performance support., • Manage staffing, scheduling, workflow, and productivity., • Handle personnel matters and administrative tasks in partnership with the Director of Channel Sales and Chief People Officer., • Own daily, weekly, and monthly Guideshop performance, including revenue, conversion, and AOV goals., • Analyze sales results and identify trends, opportunities, and areas for improvement., • Recommend and implement best practices to improve sales, operations, and customer engagement., • Deliver a world-class, warm, and inclusive customer experience aligned with Monica + Andy’s brand pillars., • Coach the team on best-in-class service and selling behaviors., • Educate customers on products, culture, and community to drive foot traffic and loyalty., • Communicate effectively with customers across in-store, email, chat, phone, and social channels as needed., • Oversee day-to-day Guideshop operations and ensure consistent store readiness., • Order supplies, process returns and custom sales, and manage weekly inventory counts., • Partner with Merchandising to execute sales-driven merchandising and store layout plans., • Partner closely with the Head of Brand Experience, who owns planning and strategy for classes and events., • Support in-store execution, including setup support and day-of coordination., • Ensure the Stork team is prepared to promote upcoming classes and events., • Oversee in-store logistics, including check-in support, waivers, payments, and customer flow., • Maintain in-store calendars and approved marketing materials., • Communicate company updates and initiatives clearly to the Guideshop team., • Send daily team notes and biweekly updates covering schedules, promotions, launches, and events., • 5+ years of retail leadership experience, preferably in apparel, specialty retail, or hospitality-driven environments., • Experience managing flagship, high-volume, or multi-location retail environments strongly preferred., • Proven experience managing and developing high-performing store teams., • Strong track record of driving sales results, including conversion and average order value., • Experience with store operations, scheduling, inventory management, and merchandising execution., • Demonstrated ability to deliver a premium, client-first customer experience., • Comfortable operating in a fast-paced, hands-on environment where leaders work alongside their teams., • Excellent communication skills across in-person, digital, and cross-functional settings., • Experience partnering with cross-functional stakeholders, including Marketing, Merchandising, and Customer Experience., • Highly organized with strong attention to detail and follow-through., • Passion for community-building, events, and experiential retail environments. Schedule: Tuesday–Saturday, in person at the Chicago Lincoln Park Guideshop Physical Requirements:Ability to stand for extended periods; lift and carry up to 25 pounds; climb ladders; and perform bending and squatting as part of daily operations. Benefits & Perks • Comprehensive Medical, Dental + Vision Plans, • FSAs + HSAs, • Life + Disability Benefits, • Optum Live and Work Well Services, • 401(k) Savings Plan, • Unlimited Vacation, • Paid Sick Leave, • Generous Parental Leave, • Employee Discounts, • Wellbeing Resources on MarketPlace™ Perks at Work, • Commuter Benefits Program, • Adoption Assistance Program, • Training and Development

Job Description As an Implementation Manager on the Professional Services team, you will be responsible for leading and managing software implementation-related projects for new and existing customers. You will collaborate closely with multiple resources and customers to manage and deliver project outcomes. This requires project management responsibilities, product expertise and working closely and collaboratively with customers to design and deliver product solutions. You are expected to be a trusted consultant and advisor to customers in implementing all aspects of the BenchPrep platform. The mission of the Professional Services team is to help our customers launch and grow on the BenchPrep platform. Ultimately, supporting business goals via NRR services, ARR services, and high customer satisfaction scores in support of renewals. In this role, you will: • Lead and/or support multiple software implementation-related projects that vary in length and complexity, • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility), • Document all project artifacts and ensure that they are completed, organized, and stored appropriately, • Plan, identify and evaluate SMEs and vendors as needed, • Efficiently allocate and manage resources across projects to meet timelines and deliverables., • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support, • Demonstrate a deep understanding of the BenchPrep's features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed, • Administer, configure and test the platform based on customer solution requirements, • Establish positive and productive relationships with customers and internal stakeholders, • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat), • Track SME and vendor budgets throughout a project (if applicable), • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content Skills and experiences we value: • 5+ years of project management experience preferably in an enterprise SaaS environment., • 5+ years in a customer-facing role, • 5+ years helping customers design and implement SaaS solutions, • Direct and heavy client-facing experience working with various project stakeholders., • The ability to communicate (written & verbal) clearly, professionally and effectively with any/all project stakeholders, • Highly organized, process-driven, and analytical in nature with outstanding project management skills., • Highly tech-savvy and able to learn software quickly, • Excels in delivering multiple concurrent projects, with excellent communication, and with timely, quality, and efficient results to multiple project stakeholders., • Proficiency using G-suite, Confluence, Jira, and Smartsheet., • Data-driven: comfortable with data, analysis, and reporting., • Customer satisfaction, • Ability to demonstrate product expertise, • Delivering project outcomes on time and within budget

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