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The successful candidate will work as part of a team to deliver exceptional Occupational Health services and contribute to the success of the company. A leading client of ours is seeking an experienced Occupational Health Technician for a full-time, permanent position within their friendly and suppo

FDM is a global business and technology consultancy seeking a Dynamics 365 Business Analyst to work for our client within the finance sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role based in London.Our client is seeking a highly skilled and experienced Business Analyst to join their Agent Desktop Programme, focused on transforming operational customer servicing within the financial services sector. This role is pivotal in driving the evolution of our contact centre capabilities, leveraging Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. ResponsibilitiesLead the analysis and documentation of business requirements for the transformation of work and workflow management capabilitiesSupport the implementation of operational Management Information (MI) solutions aligned with new workflow systemsCollaborate with stakeholders to understand and manage the transition from legacysystems to new solutions, ensuring minimal disruption and maximum adoptionWork closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solutionDefine and support the implementation of case management processes within Dynamics 365Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customerFacilitate workshops, interviews, and working groups to gather requirements and validate solutionsManage stakeholder expectations, particularly those resistant to change, by providing clear communication, support, and training throughout the transformation journey.RequirementsMinimum of 7 years’ experience in operational customer servicing transformation within the financial services sectorHands-on experience with Microsoft Dynamics 365 as a contact centre and CRM solutionStrong understanding of workflow/work management systems and associated operational MIExperience in replacing existing capabilities, not just greenfield implementations – with a focus on change management and stakeholder engagementDeep understanding of case management and customer data presentation within CRM platformsExcellent stakeholder management skills, especially in environments with resistance to changeStrong analytical, problem-solving, and communication skillsAbility to work independently and collaboratively in a fast-paced, transformation-focused environmentExperience in Agile or hybrid delivery methodologies. Familiarity with customer journey mapping and service design principles. Knowledge of regulatory requirements in financial services impacting customer servicing.Why join usCareer coaching, mentoring and access to upskilling throughout your entire FDM careerAssignments with global companies and opportunities to work abroadOpportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your fieldAnnual leave, work-place pension and BAYE share schemeAbout FDMWe are a business and technology consultancy and one of the UKs leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and InclusionFDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

My client is looking to secure the services of several SC Cleared Junior Business Change Consultants and Business Analysts to assist with critical project work over the coming months. Junior Business Change Consultant - SC Cleared, glasgow. Junior Business Change Consultant – SC Cleared.

At Eutopia Spa, we provide a wide range of premium beauty services, prioritising exceptional customer care and client well-being. Hold an HND qualification in Beauty Therapy. If you’re passionate about beauty therapy and ready to work in a supportive, client-focused environment, we’d love to hea

As a Technical Business Development Manager, you will be responsible for identifying and securing new business opportunities, managing client relationships, and promoting specialist fire prevention services to a wide range of commercial clients. A specialist fire prevention company is looking for a

Strong procurement experience—ideally in facilities, indirects, or site services. Procurement Specialist – 12 Month Fixed Term Contract. Iconic Resourcing are delighted to be partnering with a long standing client of ours in the drinks industry as they seek a Procurement Specialist to join their

The firm maintains strong residential property and private client departments and has an expanding range of corporate and commercial services, encompassing company law, corporate finance, intellectual property, technology, employment, charity law, rural property, commercial property and construction

Job description: Location:Main yard - Glasgow Job Type:Full-Time | Permanent | Immediate Start Available Drive Your Career Forward with one of the UKs Leader in Waste services. Our client is urgently Looking for hands-on, people-focused in driving roles with long-term potential? Join the UK's worl

Job Description Electrician 18th Edition Location: Operating throughout West Coast Scotland Type: Permanent, Mobile Working Rate:£17.DOE and Qualifications Pension: Government Stakeholder Vehicle: Provided Company Overview Our client Consilium Contracting Services is a fast-paced, 24/7 multi-tra

We aim to be trusted advisers to our clients and deliver a broad range of tax advisory services, including tax efficient value extraction and value creation, reorganisations, international tax advisory, transactions and ongoing maintenance of the tax structure of our clients. Corporate Tax Senior Ma

As the Helpdesk Resource Coordinator, you will with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division. Previous experience of working on a helpdesk or similar fast paced environment.

Job Title: Senior Recruitment Consultant - Cloud, DevOps & Testing.This is an exciting opportunity to join our Glasgow-based financial services client as they develop a new digital platform and modernize their IT estate.We are seeking a seasoned Test Engineering Lead to help build and implement comp

The Engineering Manager will join the Client Design Authority team to oversee the production, maintenance, and implementation of the project's Safety Justification Plan. Title: Engineering Manager (Safety Case). We provide science, technology, engineering solutions, and mission-critical services to

We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Ability to work within a short-term counseling model in an EAP context.

Social network you want to login/join with:.Senior Service Delivery Manager, glasgow.My client are a growing organisation providing secure critical network and ICT infrastructure, managed services, and secure communications solutions.Supported by private equity investment, we are entering a signific

Eden Scott's client, a National Financial Services firm with a leading Employee Benefits arm are looking for an experienced Team Leader/ Manager due to continued expansion. In the role you will be in charge of a team of experienced Employee Benefits administrators, working within a close knit enviro

Social network you want to login/join with:.Our client, one of the UK’s largest legal services providers, is seeking a.This is a unique opportunity for a technically skilled estate planning professional to take on a fee-earning role, focused on quality assurance and team development.In this positi

We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Ability to work within a short-term counseling model in an EAP context.

We’re looking for an Energy Manager to join our team and support the growing demand for technical consultancy services across our client base. Zero to provide proactive energy management and analysis. Experience in delivering staff training or energy workshops.

The commitment by East Dunbartonshire Council to job applicants is as follows:. East Dunbartonshire Council's Development & Investment Service has a vacancy for the post of Project Manager - Major Asset Projects. The Major Asset Projects team provide client-side project management services on behalf

We’re seeking a Client Solutions Analyst to join our Client Solutions Operations team. Experience in financial services, preferably with a wrap platform. We are the Nucleus Financial Platforms group, dedicated to making retirement more rewarding.

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine.Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop.Delivering essential infrastructure services for life, while being safety first, and client and

You’ll lead a team of lawyers and paralegals delivering a wide range of high-quality commercial legal services under a unique client-embedded model. You’ll be part of a team rethinking how law firms partner with in-house legal teams—while remaining close to the day-to-day of delivering legal w