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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Familiarity with CRM software and customer success platforms is a plus. Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the bes

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You are an empathetic advocate who can push back on customers when necessary to guide them toward be

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. This role is ideal for someone who can work independently, exercise sound judgment, and build

Customer Success Manager (CSM). Customer Success, Account Management, or a similar role. The position reports to a Customer Success Team Lead.

Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer experience. You will own a portfolio of 20 clients and ensure the continued success of these re

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Customer Success role within a fast-paced SaaS environment.

As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribu

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. As Vanta’s Customer Success Manager within the Customer Success Advisory (our

A global analytics firm is seeking a Customer Success Manager in Greater London to enhance customer value from its products. The successful candidate will drive adoption and retention while handling a diverse customer portfolio. Responsibilities include strategic support, onboarding guidance, and mo

Work closely with your Account Executive counterpart to develop a joint success plan for your customers. Department: Account Management/Customer Success. Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subtea

There, you’ll find answers on topics such as AI at Juro, who’s in the Customer Success team today, how we’re different from other early‑stage companies, the interview process, benefits and more. Josephine Hanschke, Director of Customer Success. You’ve built 2‑3+ years* of customer‑faci

With an ambitious FY26 growth strategy underway, they’re now looking to expand their Customer Success function, seeking experienced practitioners who can drive the customer agenda. The Customer Success Executive exists to create Raving Fans: customers who love what we do, advocate for us publicly,

As a Customer Success Manager (CSM) for the Enterprise segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. Own the customer journey from onboarding to renewal, ensuring fast

A leading technology firm in the UK is seeking a Lead Customer Success Manager to oversee customer account portfolios within Oracle Health. The role involves enhancing customer adoption and satisfaction, managing contract renewals, and cultivating strong stakeholder partnerships.

Customer Success Manager (EMEA) - Field Systems. Identify and partner with cross‑functional teams and Subject Matter Experts (SMEs) to translate customer technical needs into actionable product improvements and future solution development. Ability to quickly understand and discuss customer.

A health technology company in the UK seeks a Customer Success Manager to take ownership of customer outcomes for NHS practices. This role involves onboarding, relationship management, and driving customer value within a complex environment. Ideal candidates have 2–4 years of experience in custome

A leading facilities management company is seeking an experienced Customer Success Manager to oversee compliance and performance of key client contracts. Strong leadership and commercial acumen are essential for success in this position.

Founding Customer Success Manager at VC‑backed fintech startup. Design and own the end‑to‑end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch. Proven experience scaling customer success or account management processes within fintech or B2B Sa

A growing education organization in the UK is seeking a motivated Customer Success Manager to ensure the success of large employer clients by building strong relationships and managing apprenticeship programmes.

The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. Customer Success, Ac

In addition, you’ll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisatio

Create and maintain a customer success plan, tracking success initiatives. You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use ca

Customer Success Manager - Retail Media (Amazon, Criteo, Citrus). We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. Act as the day-to-day partner for clients, driving adoption and successful

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping the

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Following go-live your primary

A digital engineering consultancy in London seeks a Customer Success Manager to ensure exceptional service delivery for key clients. Candidates should have experience in financial services or SaaS, strong communication skills, and a proactive approach to developing a customer success team. The role

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

Our Privacy Statement & Cookie Policy**Customer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ196098Thomson Reuters is transforming the legal industry with unma

You’ll help shape how Customer Success works at Hippo – defining processes, success metrics and ways of working as we grow. Ideally ~2–4+ years in Customer Success, Account Management, Implementation or a similar customer-facing role with complex products. Owning customer outcomes end-to-end:

Senior Technical Customer Success Manager – DevTools (UK). This is an early Customer Success role at a DevTools company that already works. Customer Success is now being built deliberately in EMEA.

A dynamic financial technology company in Greater London is seeking a Customer Success Manager. Candidates should have experience in Customer Success or Account Management within B2B SaaS or fintech environments. This role focuses on enhancing customer relationships post-implementation and driving p

A growing accounting software firm in the United Kingdom is seeking a Customer Success Manager to enhance customer advocacy and build strong relationships. Join a dynamic team dedicated to customer success. You will manage a portfolio of 60-80 customers, ensuring an exceptional experience by underst

We are looking for a Manager of Customer Success UK, Ireland & France to lead the local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. As a Manager of C

We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across Europe. They will also have a dotted‑line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. This

Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Acting as the primary interface between the customer and the internal teams at Abnormal, you

A leading SaaS provider is seeking a Scaled Success Customer Success Manager. The ideal candidate will have experience in Customer Success within a B2B SaaS environment and will manage a large portfolio of accounts, collaborating across teams to optimize customer value. This role focuses on driving

A market-leading consumer finance company is seeking a Customer Account Manager in the United Kingdom. This role involves interacting with customers to process loan applications, ensuring excellent service throughout the loan lifecycle. Candidates should possess strong communication skills and a cus

A leading HR technology provider in Greater London seeks an experienced Customer Success Manager to enhance client relationships and drive success. Responsibilities include managing customer adoption and usage, executing tailored strategies, and engaging stakeholders at all levels.

A growing tech startup is seeking a Customer Success Manager to support customer relationships and drive account success. In this role, you will manage a portfolio of customers and enhance account health, while also focusing on revenue growth and retention.

Customer Success Manager - FP&A. Codex are looking for a Customer Success Manager to join a new EPM practice, and partner with leading finance professionals. As the go-to advisor for CFOs, VPs, and finance teams, you’ll guide customers through the successful implementation and ongoing adoption - e

Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. Customer Success, Account Management, or a client‑facing role in SaaS, digital experiences, or an agency environment. Success at Webflow isn’t a solo act.

A technology-driven brand protection firm in Greater London is seeking a Senior Customer Success Manager to enhance client relationships and ensure product value. Ideal candidates will have over 3 years in Customer Success within the SaaS space, fluent in both French and English, and possess strong

A leading technology firm in the United Kingdom is seeking a Customer Success Manager to ensure clients maximize their success with their innovative SaaS solutions. This remote role demands strong skills in customer engagement and a proven track record in the SaaS environment. Ideal candidates will

Customer Success, Account Management, or a related role within a B2B cyber/OT environment (preferably SaaS or technical product). Own customer happiness and retention, serving as the primary point of contact for top‑tier customers. Stability and continued growth with over $700M in investment and m

A tech-driven customer service company in the UK is seeking a Mid-Market Customer Success Manager to enhance their customer experience. This is a pivotal role within the company to help customers achieve maximum value from their services and enhance their journey from implementation through renewals

The Customer Success Manager works across our clients functions to accelerate customer successes (outcomes). Provide weekly review of customer success impacts and how you’ve driven improvements for the organisation (sell, build, run) and customers. Impact – using customer defined baseline metric