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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Act as a customer advocate to raise product feedback.

Customer Success Manager (CSM). The position reports to a Customer Success Team Lead. Salesforce, Customer Success platforms, Excel, and PowerPoint.

We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. This role involves onboarding new customers, providing comprehensive training, and delivering exceptional customer care to drive satisfaction, loyalty, and retention. Familiarity with CRM software and

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Experienced with Customer Success platforms (e.

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations—all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free serv

Customer Success Manager (EMEA) - Field Systems. Own and maintain account plans in collaboration with the customer, focusing on. Grow and expand customer product adoption and revenue by identifying how additional technical capabilities can address evolving operational needs.

A leading legal solutions provider is looking for a Customer Success Manager in Greater London to ensure customer satisfaction and drive product adoption. The role requires a law degree or relevant experience in the legal field, with a focus on delivering tailored solutions and a proactive approach

The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. Share insights, risks, and recommendations with the Regional Manager, Customer Success. As a trusted partner, you will work closely with Account Managers and cross‑functional teams to support cus

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero. Customer Success will be a newly created fu

Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, he

Customer Success Manager - Health Tech. Profitable, scaling, and investing heavily in product and automation, they’re now hiring a Customer Success Manager to drive engagement at scale. This is modern Customer Success - digital first, insight‑led, and built around impact, not endless calls.

A cybersecurity company based in Greater London is seeking a Customer Success Manager to oversee the entire customer lifecycle, ensuring adoption and retention. Candidates should have over 7 years of experience in customer success or account management, with strong analytical and communication skill

Customer Success Manager, United Kingdom. Customers, Customers, Customers. Customer Success Manager, EMEA.

As our first UK‑based Customer Success Manager, your focus will be to ensure customer success with FoodOp while helping us build a market‑leading position in the UK. We care more about your ability to solve problems and build strong customer relationships than about the number of years you’ve

You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. You’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need. Cus

A leading software company based in the United Kingdom is seeking a Senior Product Success Manager.

Are you a Customer Success Manager with a passion for the veterinary industry and software? IDEXX UK is hiring!. Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution. Collaborate with internal custom

A leading tech company in London is seeking a Graduate Customer Success Manager to build strong relationships with clients. In this full-time role, you will drive customer satisfaction and retention by providing support and proactive engagement. The ideal candidate will have experience in account ma

A global technology solutions provider based in Greater London is seeking a Customer Success Manager to lead key client accounts within their media and events portfolio.

Influence and scale a key customer success function within a mission-driven tech company. Experience managing technical teams or managers within a customer-facing post-sales environment. Customer Success | Post-sales | DevOps | DevSecOps | CI/CD | Cloud Infrastructure | Strategic Accounts | Enterpri

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. You are a trusted advisor, forging deep relationships with your customers and account

As part of our ambitious growth strategy within the Tuition Team, we are seeking an experienced Customer Success Manager to drive sales performance, own high‑value client relationships, and help more students achieve life‑changing academic outcomes. Please apply by sending your CV along with a s

Recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers. Manager, Customer Success (Remote - EMEA). Manager, Customer Success (Remote - EMEA).

Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. We are looking for someone with great technical awareness, customer success and customer growth experience!. In this position you will oversee the deployment of sof

As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions D

Join to apply for the Customer Success Manager - Implementation (Talent Pool) role at Avvoka. We are looking for a Customer Success Manager who focuses on implementation, to work directly with our clients, ensuring they fully leverage Avvoka's platform to meet their business needs. Customer Success

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. At least 2+ years experience in an Account Management or Customer Success Manager role. The Enterprise Customer Success Manager will be responsible for

A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete al

We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challeng

A leading SaaS recruitment company in York seeks a Customer Success Manager to manage valuable client relationships worth £600k ARR. The ideal candidate has over 2 years of experience in B2B SaaS Customer Success and a proven track record in a start-up environment.

A leading internet security company in Greater London is seeking an experienced Customer Success Manager. The role involves managing post-sale experiences for enterprise customers, ensuring satisfaction and retention by demonstrating the value of Cloudflare's services. Candidates should have a stron

Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above). Demonstrated success in continuo

Customer Success for a B2B SaaS Product. This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and build relationships with an impressive roster of enterprise brands. Customer Service, Strategy/Planning, and Consulting.

Scaled Customer Success Manager (CSM). Previous experience as a Customer Success Manager is a major plus. You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience.

A leading analytics company in the UK seeks a Customer Success Manager to act as a champion for customers. This is a remote-only position well-suited for professionals passionate about customer success. This role involves understanding customer goals, driving adoption, overseeing renewals, and solvi

A modern HR platform company in Greater London seeks an experienced Customer Success Manager to manage a portfolio of enterprise accounts. This role involves developing customer success plans, leading executive reviews, and driving platform adoption. The ideal candidate will have 3-5 years in Custom

This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Experience in customer success. Demonstrated ability to increase customer satisfaction.

A dynamic AI solutions company in Greater London is seeking a Customer Success Manager to ensure clients derive maximum value post-sale. Ideal candidates will have 3+ years in customer success within a tech environment and communicate effectively in English, French, and Italian.

A leading marketing services firm in Greater London is seeking a Customer Success Manager to enhance client engagement through effective platform adoption and performance optimization.

A leading energy service provider seeks a Customer Success Manager to strengthen partnerships with customers and drive revenue growth. This role involves developing success plans, conducting customer satisfaction audits, and collaborating with internal teams. Ideal candidates will demonstrate a pass

Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Our Customer Success team works proactively and prescriptively

A charitable technology organization in London seeks a Customer Success Manager to pioneer customer success strategies and enhance the experience of charity partners and donors. The ideal candidate will have a background in customer-facing roles and excel in a fast-paced environment, with responsibi

A leading procurement technology firm in the UK seeks a Customer Success Manager to ensure customers successfully adopt its advanced platform. Successful candidates will have 2 to 6 years of experience in customer success, strong communication skills, and be fluent in English and German. This role i

As part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer’s success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio

The goal is successful pilots with early clients so they quickly become key customers deploying our technology on a national and international scale. You have proven experience in providing consistently first‑class customer service to customers, remaining calm and measured even when dealing with d