Buscar empleo: 300 ofertas de trabajo de customer support en Edinburgh (diciembre 2025) - page 3

HR Advisor

hace 2 días

Edinburgh

Description Motability Operations are currently recruiting for a HR Advisor to join our team in Edinburgh on a full-time, permanent basis. As an HR Advisor working within the People Team, you will be required to provide professional and proactive support to managers across the business in managing employee relations (ER) cases. This role is pivotal in developing people management capability by upskilling managers to confidently and effectively handle a range of employee casework. In addition to supporting and upskilling managers, you will also be expected to identify and analyse trends in employee relations, contributing to the continuous improvement of HR policies, procedures, and employee experience. Reporting into the Performance Manager, who is based in Bristol, and working closely with the HR Business Partners, your responsibilities will include: Employee Relations Support: Providing timely, consistent and expert advice to managers on a variety of ER issues, including absence management, performance, disciplinary, grievance and other case work. Managing and guiding on end-to-end case handling, ensuring fair and legally compliant outcomes, with a focus on minimising any negative financial and reputational exposure to the business, and escalating complex or high-risk cases as necessary. Manager upskilling and coaching: Supporting the development and delivery of training sessions and toolkits that build line manager confidence and capability in enhancing the performance of their teams, as well as handling ER matters. You will also be required to work with managers to promote excellent people management practices, as well as share knowledge of HR policies, procedures and employment law to encourage proactive resolution of issues Stakeholder Engagement & Trend Analysis: Developing strong working relationships with managers to understand business needs and challenges. Proactively meeting with managers to review case activity, offering insights and identifying recurring issues or potential risks. Analyse data to identify trends in ER cases and collaborate with the HR team on strategic responses or process improvements. Qualifications This role would be perfect for an experienced HR Advisor, who is passionate about HR and providing the best possible service to our business. The ideal candidate will have proven experience in managing a range of employee relations cases with minimal supervision and will be confident in delivering training and coaching to managers. They will have excellent communication, customer service and organisational skills, as well as practical knowledge of Microsoft Office. They will understand the importance of getting the basics right and show an interest in ensuring the administrative aspect of the role is undertaken to the highest standards. This role is most suited to someone who strives to provide excellent customer service, enjoys coaching managers, resolving queries and seeking ways to make improvements. In addition, it is suited to someone who can work independently on a day-to-day basis, is self-organised, and keen to build relationships across the organisation - working effectively with colleagues at all levels of seniority, with the confidence to challenge where necessary. Strong time management skills and the ability to juggle multiple cases and queries simultaneously are essential, alongside a commitment to gaining a deep understanding of our business objectives and the impact these have on our employees. Minimum criteria: Experience of managing employee relations cases Experience of working in a HR Advisor role or can demonstrate aptitude to operate this way. An understanding of current UK employment legislation Strong customer service ethos Excellent attention to detail Experience of coaching managers Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ

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