Customer support jobs in Edinburgh - Page 4Create job alerts

Key Responsibilities Support the day-to-day operation of the building Deliver a five-star customer/resident experience Lead, coach and motivate a small on-site team Oversee front-of-house standards and daily service delivery Support resident engage. Assistant Manager - Premium Living Residence Edi

Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a MICE Sales Manager,Scoltand. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: We are looking for a MICE Sales Manager,Scotland to oversee the sales strategy and operations for Apex Hotels. You will be responsible for developing and implementing effective sales plans and tactics to generate new business and amplify revenue streams within the MICE segment. You will also build and maintain strong relationships with key clients and partners, ensuring high levels of customer satisfaction and loyalty. Main Responsibilities: • Strengthen relationships with all key Strengthen relationships with all key MICE customers and uncover additional opportunities within those accounts to increase penetration and maximise profit, targeting F&B and corporate opportunities., • Employ a consultative approach to drive MICE revenue growth and fortify relationships across various market, • Research, identify and esta...

Reed Technology is working with an established company based in Edinburgh, currently hiring an experienced 2nd / 3rd Line Network Engineer – LAN & Wi-Fi (Aruba).This is a Permanent role, paying up to £55.000 / year with a predominantly home-based work model, with occasional travel to the Edinburgh office and customer sites if required. Key Responsibilities: • Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure., • Manage and progress fault tickets through to resolution within agreed SLAs., • Perform root cause analysis and implement permanent fixes., • Produce clear technical notes, incident reports, and documentation., • Provide 2nd and 3rd line support for LAN and Wi-Fi networks., • Assist with the design, implementation, and optimisation of LAN and WLAN solutions., • Carry out network changes in line with change management processes., • Proven experience in a 2nd / 3rd line network engineering role., • Strong knowledge of LAN and Wi-Fi technologies., • Solid understanding of: Switching & VLANs, Wireless standards (802.11), Network security fundamentals, Trou...

Everest a brand built on values of innovation, communication, ownership, and collaboration, is now looking for field sales representatives who are eager to join a forward-thinking team, where your ambition and customer-focused attitude will be valued and rewarded. Training and ongoing support provid

Assistant Manager (Compliance & Customer Trading) | Food Retail | £38-42,000 Zachary Daniels Retail Recruitment has an exciting opportunity for an experienced Assistant Manager / Retail Operations Manager / Compliance Manager to join an established food retail business. This is an extremely important role in our client's structure and will involve a high level of responsibility for ensuring your store trades in a safe and legal manner. As an in-store Assistant Manager in a large format store, you will be primarily responsible for supporting all aspects of operations in a large format store. You will be experienced in all elements of compliance including stock management, wastage control, managing hours, rota development and health & safety. Our client can offer lots of career progression, a great working environment and the opportunity to support a strong leadership team. Key responsibilities as an Assistant Manager: • You will be a passionate leader who is able to make an impact on an established store, • As an Assistant Manager, you will take pride in your work and inspire those around you to reach your standards, • Support responsibility for all operational aspects of the store, • Audit and training of safe and legal standards, • Rota planning and hours control

Multi-Drop Delivery Driver Join Our Growing Team in Newbridge Due to continued and exciting growth, were on the lookout for enthusiastic and dependable Multi-Drop Delivery Drivers to join our dynamic team in Newbridge. Working Days: Monday to Friday Delivery Type: Single-person deliveries As a key representative of our business, youll be the friendly face our customers see every day. Youll enjoy the independence of managing your own delivery route, backed by the full support of our experienced management and operations team. What Youll Be Doing: • Delivering with Care: Efficiently deliver a variety of goods to customers, ensuring a positive experience every time., • Representing the Brand: Maintain a professional and courteous manner at all times, both on the road and at the doorstep., • Vehicle Checks: Carry out daily vehicle inspections to ensure safety and legal compliance., • Loading with Precision: Accurately load your van each morning using a handheld scanner and ensure all items are secure., • Customer Service: Respond to customer needs with professionalism and a helpful attitude., • Safety First: Follow all health and safety procedures to maintain a safe working environme...

Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay. Main Responsibilities: • Be present in lobby and reception during peak times and support your team, • Lead reception team to deliver exceptional arrival and ...

We are currently seeking an experienced and customer focused Bar Supervisor to join our Bars team The on target earning potential for this role is £40,717 / per annum - comprising a base salary of £30,717 plus a qualified estimate of £10,000 per annum in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards For the past century weve been making memories at our iconic hotel and sporting estate in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned Employer of the Year at the 2024 Cateys, and retaining our Michelin Guide - One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. Were devoted to making our people feel as valued as our guests. In this way, we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd...

Looking for work with flexible hours? Full and Part time hours available, applicants must be of school leaver age (17+) We are now looking for multiple Self-Employed door to door Canvass Agents in your local area. Anglian Home Improvements is the UK's largest home improvement company, and we are passionate about making the customer experience fantastic from the word go. From the first point of contact our customers are presented with knowledgeable, polite and enthusiastic individuals. What you'll be doing: • Working with a team in your local area door to door canvassing, following up on media campaigns and promotions., • Speaking to our customers face to face about future upgrades to their properties, providing product and promotional information to generate appointments for our sales teams., • Be part of a fantastic local team., • Comprehensive Training – No experience needed!, • Fun working environment., • Introduce a colleague bonus!, • Flexible hours., • Transport provided., • Self-employed role with weekly paid commissions -This is truly a position where the more you put in the more you get out!

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. An industrial placement as an Associate Service Designer offers the perfect opportunity to learn, grow, and make a real difference. Join the Government Digital and Data profession and collaborate with a dynamic team of designers. You'll play a key role in designing user-centred services that have a positive impact on millions of people. Job description Imagine getting paid to gain new skills that will serve you throughout your career. As an Associate Service Designer - industrial placement, you will earn while you learn and make a real impact. You will become part of the Government Digital and Data profession. You will work alongside other designers to design the end-to-end journey of a service, to help users complete their goal and government deliver a policy intent. You'll be a part of our active and supportive design community. This is your chance to have real influence on projects that have an impact on millions of people. In this role you will: • Gain practical experience in learning how to identify and understanding the root cause of a problem and designing user-centred services to help users complete their goal., • Hone your ability to visualise, articulate and solve complex design challenges., • Learn about agile working and the ways you can apply the principles in practice., • Learn how to translate technical jargon and complex scenarios into plain English., • Collaborate with others and understand the importance of team dynamics and feedback., • You will learn about design, technology and data principles. You'll learn to demonstrate engagement with trends in design and can set relevant priorities., • You will learn how to show the value of evidence-based design, and that design is a process., • Learn about prototyping and the test and learn approach to designing new services., • Community of practice sessions where you can learn from others, grow and develop., • Industry leading peer support channels where you can ask questions, share experiences and learn from others., • You must be in the penultimate year of your degree course., • Has strong problem-solving skills and great attention to detail to uncover the root cause of a problem., • Can manage relationships with stakeholders., • Is able to work successfully as part of a team., • Can communicate clearly to difference audiences., • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences., • A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert., • A valid, in-date Student ID., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Application Support Lead required to join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based). Their platform is trusted by major international brands, and as they continue to scale, theyre looking for someone to take their support function to the next level. This is a high-impact leadership role where youll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business. What youll be doing Youll take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients. Day-to-day, youll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. Youll play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, youll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers, youll ensure hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs, forecasting, and overall operational efficiency. What theyre looking for Experience in a senior support or service delivery leadership role Background in software, SaaS, or hosted/cloud environments Strong knowledge of ITSM frameworks (ITIL preferred) Experience managing releases and communicating technical changes Proven ability to manage third-party suppliers or service providers Excellent stakeholder management and communication skills Experience with Jira and Salesforce The package The role comes with a salary £50-55k alongside benefits which include a discretionary bonus. They offer remote-first working environment that supports work-life balance (must be UK based). On top of this, youll have access to funded training and development programmes, a home office allowance to set yourself up for success. If this sounds of interest, please apply or reach out to Matt MacAlpine. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

Job Title: Customer Loyalty Advisor Location: Edinburgh Office Working Pattern: 37.5 hours per week, Monday to Friday between 8am 8pm, and Saturdays 9am 5pm, on a rotational shift pattern Salary: £26,227.50 + commission (uncapped, £40,000 OTE) Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and xrnqpay career coaching WHO WE ARE At GoFibre Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Please click on the apply button to read the full job description

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career TPBN1_UKTJ

Field Sales Representative - Edinburgh Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. People Solutions are currently recruiting for a Field Sales Representative to join our well-established client based in Edinburgh. This is a fantastic opportunity for a driven and ambitious sales professional who enjoys being out in the field, building relationships and winning new business across a thriving wholesale market. If you are target-driven, confident with clients and enjoy managing your own territory, this could be the perfect next step in your sales career. This position is ideal for applicants looking for a role as a Sales Representative, Direct Sales Consultant or Field Sales Executive. Hours of work: • Monday to Friday: 09:00 – 17:30, • Company car (business use only), • Employer pension scheme, • Uncapped earning potential through bonus structure, • Ongoing training and career development, • Autonomy to manage your own territory, • Supportive and collaborative team environment As a Field Sales Representative, your duties will include (but not be limited to): • Managing and growing existing wholesale accounts, • Identifying and winning new business opportunities within your territory, • Visiting clients face-to-face to build strong, lasting relationships, • Presenting and promoting products through meetings and demonstrations, • Negotiating pricing, terms and closing deals, • Managing the full sales cycle from prospecting to order completion, • Ensuring excellent customer service to drive repeat business, • Updating CRM systems with activity, pipelines and forecasts, • Working closely with internal teams to ensure smooth order fulfilment To be successful as a Field Sales Representative, you will need: • Proven experience in B2B field sales, wholesale or account management, • Strong track record of winning new business, • Confident communicator with excellent relationship-building skills, • Ability to work independently and manage your own territory, • Target-driven with a proactive and resilient approach, • Strong negotiation and closing skills, • Experience within wholesale, distribution or FMCG sectors If you are ready to get started, please apply today and a member of our recruitment team will be in touch. Interviews and assessments are taking place this week. xrnqpay People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.

Responsibilities include assisting customers, managing trolleys, and adapting to changing priorities.

Lead, motivate, and support a team delivering front‑line customer service. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services. Contribute to continuous improvement of customer service processes and

Customer Support Centre has expanded to include 15 global customer support centres worldwide. As a Customer Service Advisor, you'll be the voice of Trip. Previous customer service experience, ideally in a contact centre environment.

Tesco is seeking a Shift Leader in Edinburgh, Scotland, to manage store operations and ensure customer satisfaction. Shift Leaders are expected to support their team, coordinate daily operations, and enhance the shopping experience for customers. This role requires strong leadership skills, the abil

A leading car retailer in Scotland is seeking a Sales Support professional to deliver exceptional customer service both over the phone and in-person. The role requires a UK driving licence and a strong customer service background. Responsibilities include managing administrative tasks, resolving cus

Our client, a purpose-driven UK organisation, is seeking a Customer Service Specialist (Customer Experience Advisor) to deliver exceptional customer support and make a meaningful difference to people’s lives. Previous experience in a customer service or customer-facing role. Customer Service Speci

A travel support company is seeking a Remote Travel Customer Representative to assist clients with travel-related inquiries and provide support before, during, and after their trips. Ideal candidates have strong communication skills, customer service experience, and a passion for travel. The role in

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience.

This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages.

You will support the Restaurant Manager with daily operations, ensuring excellent customer service and managing staff training. Scotsman is seeking an enthusiastic Assistant Restaurant Manager for their dining area in Edinburgh.

This role involves providing customer support and maintaining EV charging infrastructure across Scotland. A leading provider of electric vehicle charging solutions is looking for a Service Engineer based in Edinburgh.

Corporate Travel Customer Advisor - German Speaking. Customer Support Centre has expanded to include 15 global customer support centres worldwide. Provide clients with excellent customer satisfaction, always prioritising customers’ interest at the core of your work.

The role offers flexible scheduling from part-time to full-time, alongside training and opportunities for career advancement within the travel sector.

This role involves providing excellent customer service, managing stock, and supporting the internal sales team. Strong communication skills and a customer-first mindset are essential.

A global leader in electrification is seeking a Regional Customer Support Director for its Electrification Software business, overseeing operations across EMEA. This senior role requires a proven track record in customer support, managing distributed teams, and working with strategic partners. The p

Weatherbys Banking Group is seeking a Private Bank Associate in Edinburgh to support our Private Bankers and enhance client relationships. This role involves handling client queries, executing instructions, and maintaining accurate documentation. Ideal candidates will have customer service experienc

As a pioneering global technology firm and market leader in our field, VoucherCart is revolutionising the way Hotels, Restaurants, Spas, Leisure, and Retail businesses sell their products and services, driving revenue growth, new customer acquisition, and retention.As a Customer Support Specialist,

A leading provider of healthcare solutions is seeking an Application Specialist Graduate to support the implementation of its Electronic Patient Record (EPR) systems at healthcare sites. This full-time position in Edinburgh involves working closely with experienced teams and some travel to customer

A leading beauty company is seeking a No7 Advisor to provide personalized customer consultations and support skincare needs. Ideal candidates will have a passion for beauty trends and customer service.

Viewpoint Housing Association is seeking a dedicated administrative professional to join their Housing department in Edinburgh.This role involves providing efficient customer service and administrative support to ensure timely and accurate data management.The successful candidate will bring strong o

DEBRA International in Stockbridge is seeking a friendly and motivated Store Assistant to support the shop's daily operations. This part-time role (14 hours/week) involves providing excellent customer service, managing donations, and maintaining shop standards.

A leading sportswear brand in Loanhead is hiring a part-time Retail Assistant to provide exceptional customer service and support sales. Responsibilities include assisting with training new employees, managing inventory, and using digital devices for sales.

The Finance Analyst will support the Finance Manager in delivering high‑quality financial and management reporting, with a particular focus on revenue and customer‑related financial activity. Collate, validate and interrogate financial data received from internal and external sources to ensure c

This part-time position supports vehicle rental operations and involves managing daily vehicle inventory, customer follow-ups, and digital documentation.

NEXT is hiring for a customer service role in Edinburgh offering 10.You will be responsible for providing excellent service and managing stock operations.Ideal candidates are friendly, efficient communicators ready to adapt and support a fast-paced store environment.The position includes various ben

Edinburgh is seeking a Customer Services Team Manager to lead and inspire a team of Customer Service Specialists.This role involves building a high-performing, engaged team that delivers outstanding customer experiences.You will coach individuals, manage performance, and support continuous improveme

This opportunity is ideal for a detail-oriented Finance Assistant who enjoys combining finance operations with customer interaction.You’ll support a busy credit control and finance function, helping to ensure smooth transactional processes while enhancing the overall customer journey.You’ll join

Customer Service Advisor - Turkish Speaking.Customer Support Centre has expanded to include 15 global customer support centres worldwide.By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the divers

Une société de location de véhicules recherche un Assistant Service Client pour travailler à Édimbourg.Vous serez responsable d'assister les clients lors de la prise et du retour de leurs véhicules tout en assurant un service client de qualité.Une licence de conduire valide et d'excellentes c

We’re looking for a proactive and detail-oriented Administrative Assistant to support our vehicle rental operations. Assist with ad hoc administrative tasks to support the wider team. Previous experience in an administrative or customer service role preferred.

Nucleus Financial is seeking a Finance Analyst in Edinburgh to support the Finance Manager with high-quality financial reporting, particularly focusing on revenues and customer financial activities.

Customer Service Representative. Customer service experience preferred, but not required. You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

A facilities management company in Scotland is seeking a Retail Area Support Officer.This mobile role involves maintaining a secure environment across various retail locations while delivering excellent customer service.Key responsibilities include regular patrols, monitoring security systems, and r

A leading travel agency is seeking a Travel Customer Representative to assist clients from inquiry to return. The position focuses on providing friendly support, coordinating travel details, and ensuring each traveler feels cared for. Ideal candidates are patient communicators with customer service