Digital analytics jobs in Birmingham - Page 2Create job alerts

Job Title: 📈 Growth & Digital Strategy Volunteer – Scale the One Million Doors Movement Company: Generation Success Location: United Kingdom (Remote / Hybrid) About Generation Success Generation Success is a social mobility organisation committed to equalising access to careers and opportunity. We empower young people and work with employers to build a future where success is defined by talent, not privilege. About the Role We’re transforming small actions into national momentum. As part of our volunteer Growth & Digital Strategy team, you’ll help scale the £1 Pass the Key challenge using data, testing, optimisation, and digital storytelling. Key Responsibilities ✅ Analyse social and email performance data, track what works, scale insights ✅ Support micro-campaign ad testing (LinkedIn, Meta, Google) ✅ Track conversions (£1 donations → shares → sign-ups) including CTR and UTM performance ✅ Improve SEO and landing-page optimisation for onemilliondoors.com ✅ Help build automated email supporter journeys via Zoho What We’re Looking For You might be a digital marketer, growth strategist, CRM specialist, or data-curious creative. You enjoy analytics, testing, optimisation, and believe digital platforms can drive meaningful change. What You’ll Gain 📊 Real campaign analytics experience at national movement scale 🧠 Growth & Digital Strategy Toolkit + weekly stand ups with marketing lead 🌍 Network working on one of the UK’s most exciting social mobility campaigns 🚀 Experience shaping digital impact strategy for social good 🔑 Your One Million Doors Key Tile recognising your contribution How to Apply Unpaid volunteer role. Apply via this post and submit: • Your CV, • 150–250 words on why you want to volunteer, • Optional marketing work examples, • Answers to the application questions Application Questions: (same as above) Shortlisted applicants will be interviewed.

Asset ManagerJob Description Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key ResponsibilitiesProduct Catalogue & Asset Management • Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data., • Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets., • Maintain the accuracy and completeness of all asset and service records used on the NRTS programme.Obsolescence and Configuration Processes, • Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures., • Identify and manage risks relating to asset end-of-life and end-of-support., • Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant., • Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency.Network Configuration Management, • Maintaining repository, for network, device and software configurations, • Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets, • Manage discrepancies between Data and installed configuration, • Establish process with Provisioning Team for using and recording gold configurations, • Track configuration changes on Network AssetsInformation Governance and Data Quality, • Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency., • Implement data quality routines, metrics, and controls to proactively identify and resolve data issues., • Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly., • Ensure data management processes meet governance standards and audit requirements.Analytics and Reporting, • Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status., • Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility., • Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders.Stakeholder Engagement and Continuous Improvement, • Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM., • Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards., • Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework., • Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management.Skills, Knowledge and Experience, • Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects., • Data Quality Strong background in data validation, profiling, and data governance., • Analytics Capable of creating visual reports and insights in Qlik Sense (or similar BI tools)., • Stakeholder Management Proven ability to work cross-functionally across business, technology, and supplier teams., • Domain Experience Telecommunications, transport infrastructure, or technology environment preferred., • Certifications (Desirable) ITIL Foundation, Data Management, or Information Governance qualification.Personal Attributes, • Analytical and detail-oriented, with strong documentation skills., • Self-starter capable of working independently and managing priorities., • Strong communicator, able to engage and influence technical and business stakeholders., • Able to work under pressure and deliver to tight deadlines., • Committed to continuous improvement and maintaining data excellence.What do we offer:, • 26 days holiday, plus public holidays, and the option to buy or sell days annually, • Car Allowance, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed

Asset ManagerJob Description Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key ResponsibilitiesProduct Catalogue & Asset Management • Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data., • Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets., • Maintain the accuracy and completeness of all asset and service records used on the NRTS programme.Obsolescence and Configuration Processes, • Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures., • Identify and manage risks relating to asset end-of-life and end-of-support., • Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant., • Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency.Network Configuration Management, • Maintaining repository, for network, device and software configurations, • Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets, • Manage discrepancies between Data and installed configuration, • Establish process with Provisioning Team for using and recording gold configurations, • Track configuration changes on Network AssetsInformation Governance and Data Quality, • Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency., • Implement data quality routines, metrics, and controls to proactively identify and resolve data issues., • Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly., • Ensure data management processes meet governance standards and audit requirements.Analytics and Reporting, • Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status., • Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility., • Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders.Stakeholder Engagement and Continuous Improvement, • Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM., • Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards., • Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework., • Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management.Skills, Knowledge and Experience, • Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects., • Data Quality Strong background in data validation, profiling, and data governance., • Analytics Capable of creating visual reports and insights in Qlik Sense (or similar BI tools)., • Stakeholder Management Proven ability to work cross-functionally across business, technology, and supplier teams., • Domain Experience Telecommunications, transport infrastructure, or technology environment preferred., • Certifications (Desirable) ITIL Foundation, Data Management, or Information Governance qualification.Personal Attributes, • Analytical and detail-oriented, with strong documentation skills., • Self-starter capable of working independently and managing priorities., • Strong communicator, able to engage and influence technical and business stakeholders., • Able to work under pressure and deliver to tight deadlines., • Committed to continuous improvement and maintaining data excellence.What do we offer:, • 26 days holiday, plus public holidays, and the option to buy or sell days annually, • Car Allowance, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed

PIP 2 Investigator We are looking for an experienced investigator to join our team as a PIP2 Investigator, supporting high priority enquiries involving RASSO, Adult Abuse, Child Abuse, and other complex and sensitive criminal investigations. This role is suited to someone who brings sound investigative judgement, resilience, and a clear commitment to safeguarding and victim care. Key responsibilities . Lead and manage investigations in line with PIP2 standards, ensuring enquiries are conducted ethically, proportionately, and with investigative integrity . Take ownership of RASSO cases, applying trauma informed approaches, maintaining strong victim engagement, and working closely with specialist officers and partner agencies . Investigate Adult Abuse and Child Abuse offences, ensuring rapid identification of risk, robust safeguarding actions, and accurate recording of all decision making . Prepare and present case files to a high evidential standard for charging decisions and court proceedings . Conduct and oversee suspect interviews, victim and witness statements, CCTV review, digital evidence handling, and scene management . Liaise with statutory safeguarding partners, health professionals, social care, CPS, and multi agency panels to drive coordinated outcomes . Make full use of intelligence, analytics, and digital opportunities to progress enquiries and strengthen case strategy . Attend court as required and provide clear, professional evidence . Support less experienced investigators and contribute to continuous improvement across the investigation team Skills and experience . PIP2 accreditation or readiness to work toward accreditation with support . Strong grounding in safeguarding frameworks and experience dealing with vulnerable victims . Proven ability to manage highly sensitive investigations, ideally including RASSO or abuse related cases . Confident handling digital evidence, case management systems, and disclosure requirements . Skilled in working collaboratively across multi agency settings . Excellent written and verbal communication, with the ability to produce clear, concise, and high quality case files . Ability to work under pressure, prioritise, and maintain professionalism in emotionally challenging environments PIP 2 Investigator

Asset ManagerJob Description Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key ResponsibilitiesProduct Catalogue & Asset Management • Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data., • Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets., • Maintain the accuracy and completeness of all asset and service records used on the NRTS programme.Obsolescence and Configuration Processes, • Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures., • Identify and manage risks relating to asset end-of-life and end-of-support., • Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant., • Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency.Network Configuration Management, • Maintaining repository, for network, device and software configurations, • Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets, • Manage discrepancies between Data and installed configuration, • Establish process with Provisioning Team for using and recording gold configurations, • Track configuration changes on Network AssetsInformation Governance and Data Quality, • Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency., • Implement data quality routines, metrics, and controls to proactively identify and resolve data issues., • Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly., • Ensure data management processes meet governance standards and audit requirements.Analytics and Reporting, • Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status., • Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility., • Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders.Stakeholder Engagement and Continuous Improvement, • Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM., • Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards., • Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework., • Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management.Skills, Knowledge and Experience, • Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects., • Data Quality Strong background in data validation, profiling, and data governance., • Analytics Capable of creating visual reports and insights in Qlik Sense (or similar BI tools)., • Stakeholder Management Proven ability to work cross-functionally across business, technology, and supplier teams., • Domain Experience Telecommunications, transport infrastructure, or technology environment preferred., • Certifications (Desirable) ITIL Foundation, Data Management, or Information Governance qualification.Personal Attributes, • Analytical and detail-oriented, with strong documentation skills., • Self-starter capable of working independently and managing priorities., • Strong communicator, able to engage and influence technical and business stakeholders., • Able to work under pressure and deliver to tight deadlines., • Committed to continuous improvement and maintaining data excellence.What do we offer:, • 26 days holiday, plus public holidays, and the option to buy or sell days annually, • Car Allowance, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed

Asset ManagerJob Description Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key ResponsibilitiesProduct Catalogue & Asset Management • Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data., • Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets., • Maintain the accuracy and completeness of all asset and service records used on the NRTS programme.Obsolescence and Configuration Processes, • Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures., • Identify and manage risks relating to asset end-of-life and end-of-support., • Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant., • Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency.Network Configuration Management, • Maintaining repository, for network, device and software configurations, • Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets, • Manage discrepancies between Data and installed configuration, • Establish process with Provisioning Team for using and recording gold configurations, • Track configuration changes on Network AssetsInformation Governance and Data Quality, • Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency., • Implement data quality routines, metrics, and controls to proactively identify and resolve data issues., • Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly., • Ensure data management processes meet governance standards and audit requirements.Analytics and Reporting, • Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status., • Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility., • Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders.Stakeholder Engagement and Continuous Improvement, • Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM., • Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards., • Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework., • Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management.Skills, Knowledge and Experience, • Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects., • Data Quality Strong background in data validation, profiling, and data governance., • Analytics Capable of creating visual reports and insights in Qlik Sense (or similar BI tools)., • Stakeholder Management Proven ability to work cross-functionally across business, technology, and supplier teams., • Domain Experience Telecommunications, transport infrastructure, or technology environment preferred., • Certifications (Desirable) ITIL Foundation, Data Management, or Information Governance qualification.Personal Attributes, • Analytical and detail-oriented, with strong documentation skills., • Self-starter capable of working independently and managing priorities., • Strong communicator, able to engage and influence technical and business stakeholders., • Able to work under pressure and deliver to tight deadlines., • Committed to continuous improvement and maintaining data excellence.What do we offer:, • 26 days holiday, plus public holidays, and the option to buy or sell days annually, • Car Allowance, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed

You'll lead test engineering for the migration of our core analytics platform, and define strategy, mentoring engineers to integrate testing into agile delivery, playing a key role in ensuring quality and performance in one of the UK's largest digital modernisation programmes. We are looking for a S

Your mission We are looking for a Head of Growth to lead our full growth strategy - connecting marketing, data, and product into one unified performance engine. This is not a traditional marketing role. We need someone who thinks in systems, works with data, and acts with creativity. Someone who understands that channels are just the means - the goal is sustainable growth, profitability, and customer acquisition. The ideal candidate is analytical to the core, with a strong grasp of mathematics, statistics, and digital marketing. You will drive acquisition, retention, and monetization across all touchpoints, balancing precision and creativity to scale results. Location: Malta - relocation required As part of the relocation process, guidance from the HR team will be granted and a package to support the costs will be provided. Responsibilities • Define and lead the overall growth strategy across acquisition, activation, retention, and lifetime value., • Build a data-driven growth framework that connects performance metrics directly to business outcomes., • Oversee paid media, CRM, lifecycle, and organic channels - ensuring each contributes to measurable, profitable growth., • Apply rigorous experimentation and statistical testing to validate hypotheses and scale successful initiatives., • Collaborate closely with Product, Data, and Marketing teams to align strategies and optimize impact., • Translate data into clear, actionable insights that guide decisions and drive growth., • Identify emerging opportunities, new channels, and scalable tactics ahead of market trends., • Build, mentor, and develop a multidisciplinary team that blends technical expertise and creative problem-solving. Requirements • Proven experience leading growth, performance, or marketing analytics within a digital-first company., • Strong analytical and quantitative background - ability to work with data, metrics, and models., • Deep understanding of all acquisition and retention channels, including paid media, CRM, and lifecycle., • Expertise in growth analytics, A/B testing, attribution modelling, and funnel optimization., • Highly business-oriented mindset - connects marketing efforts to revenue, profit, and customer growth., • Experience working cross-functionally with product and data teams., • Self-managed, proactive, and comfortable with autonomy., • Background in engineering, mathematics, statistics, or economics., • Experience in high-growth, performance-driven environments (startups, iGaming, or affiliate marketing)., • Knowledge of SQL, BI tools, or marketing automation systems. Benefits • 40 days of holidays of your choosing (take only the bank holidays you want!);, • 40 days of working from abroad;, • Hybrid working model;, • Flexible working hours;, • Competitive salary, up to €100,000/year;, • Discretionary performance bonus;, • Private Health Insurance;, • Gym membership or sports allowance About Us Odds Scanner Group is a media and technology company active in several sports and gambling markets in Latin America and the United States. Our brands, including Odds Scanner, Sambafoot, Tatame, and others, lead the way in delivering high-performance conversion funnels and engaging sports content. We are a truly global and multicultural team with offices in Malta and Lisbon and talented professionals working remotely in Brazil, the United States, Canada, Spain, and many other countries worldwide.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are looking to recruit an Account Manager to join our growing Charities Team based out of our Birmingham office. Our Charities team is a fast-paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You will be responsible for delivering retention cross-sale and quality targets along and ensuring effective servicing of client accounts. How you'll make an impact • You will take ownership of and look after a portfolio of cross-class commercial clients within the Charities division., • Creating documents for new customers, along with any mid-term adjustments and renewals information., • Ensure all customer details are recorded accurately and entered on to the system in a timely fashion to ensure data integrity., • Obtain renewal terms for customers, always ensuring you've explored other options before providing the best available solution., • Delivering your individual and teams’ retention, cross-sale and quality targets., • Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date., • Liaise with clients and insurers. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required., • Deal with account queries and credit control matters highlighting any concerns., • Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required., • Commercial insurance knowledge is essential., • Experience dealing with the Charities sector is ideal., • Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent., • Worked to targets within a regulated, measurable framework and achieved SLA’s., • Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills., • Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information., • Highly accurate with a strong attention to detail, using initiative when assisting team members., • Fully proficient in Acturis. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are looking to recruit an Account Manager to join our team in the Birmingham Office. You will be responsible for servicing accounts for our clients within the renewals lifecycle process, including but not limited to renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. You will have experience of working as an Account Manager (ideally dealing with Mid-Corporate and Corporate manufacturing/construction clients and be able to demonstrate a good understanding of excellent customer service, skills of negotiation, broking and market awareness. You will ensure standards of service to clients are in accordance to those laid down by the company along with FCA regulatory rules and guidelines. How you'll make an impact • Assist in renewal process, preparation of submission and the gathering of information, • Obtain renewal terms for clients and identify potential alternative quotations before producing presentations for account executives to discuss with clients, • Prepare documentation for existing clients in relation to renewals and mid-term adjustments in partnership with colleagues, • Follow up on quotations and lend support to Account Executives, • Prepare risk presentations, obtain quotations from appropriate markets and compare cover options,, • Ensure all client details are recorded accurately and entered onto system in a timely fashion, • Prepare renewal closings from renewal meeting minutes and ensure cover bound by renewal date, • Assist in the PRISM process as directed by Account Executives / Broking Manager, • Deal with Insurer queries in relation to client policies, • Assist with client queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies, • Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required, • Check and deliver policy documentation from Insurers to client, • Manage accounts enquiries and liaise with Account Department to resolve queries, • Deal with account queries and credit control matters, ensuring they are resolved efficiently, and any concerns are raised, • Holding/working towards one of the Chartered Insurance Institute Qualification: ACII / Dip CII / Cert CII, • Educated to GCSE standard or equivalent, • Good knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity, • Demonstrable previous experience within Account Manager role, • Evidence of effectively prioritising work, • Evidence of having worked to targets within a regulated, measurable framework and achieved SLA’s., • Due diligence in administration and policy checks/processes, • Excellent client service focus, • Able to identify potential risks/issues and seek advice/consultation when required, • Good communication and interpersonal skills, • Excellent planning and analytical skills, • Accuracy and attention to detail, • MS office proficiency, • Eligible to work in the UK On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Head of Change – Service Operations and Collections. Lead digital transformation projects, including smart metering, customer self-service portals, and advanced analytics. Strong knowledge of Ofwat regulatory framework and market operator processes (MOSL).