Head of customer success jobs in Norwich - Page 2Create job alerts

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Head of Customer Operations – UKI. Define, lead, and execute the regional strategy for technical customer operations across the UK & Ireland, ensuring alig

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Customer Success function as we enter the next phase of growth. Build, lead, and develop a high-performing team of Custom

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

A leading wellness retailer is looking for a Head of Engineering – Online Digital to elevate their web and app platforms. This strategic role focuses on transforming their engineering strategy, fostering a culture of excellence, and ensuring technology aligns with business goals.

Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean’s AI capabilities across the international region. Head of AI Customer Value & Adoption. Working closely with Sales Leadership, Product Management, Marketing, and Custom

The Role**To role of Head of Customer Care will lead the Customer Care function across the division, ensuring delivery of a first-class after-sales service to homeowners. The Head of Customer Care will lead, manage and develop their team, fostering a culture of accountability, professionalism and cu

A leading transportation company in London seeks a Director of Customer Experience to oversee and enhance the customer journey. This role will lead initiatives across ticketing and onboard services, utilizing customer insights to drive excellence in service delivery. Ideal candidates will have at le

This role offers competitive travel benefits and opportunities for professional growth. A leading airline in the UK is seeking a Head of Delivery Capability & Change to drive Agile transformation and improve departmental delivery effectiveness. Responsibilities include managing cross-team dependenci

TheHead of Customer Operationsis responsible forensuring an exceptionalin lifecustomer experience by leading the teams that supportour softwareand manage our servicefor clients. We are looking for a Head of Customer Operations to play a critical role in shaping how we support and partner with our cu

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. In this senio

The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional level of service across implementation, education, support, adoption and advocacy. The company already has an outstanding reputation for customer service and satisfaction, and they

A leading financial technology company in Greater London is seeking a Head of Client Success, Europe. Competitive compensation and opportunities for professional development are offered in a diverse and inclusive environment. This role is crucial for ensuring the satisfaction and retention of instit

Define and embed the Customer Success vision, creating a culture of value and advocacy. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. By embra

A well-regarded educational agency is seeking a Head of Geography for a secondary school in Newham. The ideal candidate will lead the geography department, drive high-quality teaching and learning, and support the professional development of staff. The position offers a competitive salary, with oppo

A software technology firm in the United Kingdom seeks a Head of AI Customer Value & Adoption to lead customer enablement and drive sales adoption of AI solutions. Responsibilities include equipping sales teams with the right messaging, leading customer engagement programs, and collaborating with cr

A leading programmatic advertising firm is seeking an experienced Head of Client Success in the UK to build strong client relationships and drive the adoption of innovative solutions. The role requires 7+ years in client success, proven leadership skills, and an understanding of the programmatic adv

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Ensure the successful onboarding of new clients and drive adoption and ongoing enga

A leading technology provider in the United Kingdom is seeking a Head of Customer Operations to oversee customer support and operational service delivery. The ideal candidate will have expertise in incident management and customer communication, leading a team to maintain service quality and build s

A leading retail organization based in the UK is seeking a Head of Engineering to lead their online customer experience initiatives. This strategic role involves developing engineering teams and aligning technology with customer growth objectives. The company offers competitive benefits, including p

Booker Group is recruiting for a Head of Customer & Strategy Insight to lead the organisation's understanding of customers, markets, and emerging trends. Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different

The successful candidate will have QTS, a strong academic background, and two years of leadership experience. A leading educational institution in Greater London is seeking a qualified and experienced educator for the Head of Year position. This role involves fostering high standards of behaviour an

This is a founding Head of Design role with full ownership of how the brand and digital experience are defined as the business grows. As the company continues to scale, they are now looking to appoint a Head of Design to define and lead their design vision. My client is a fast-growing platform opera

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

As Head of Customer Success at Pexapark, you will lead and evolve our customer success function, ensuring clients derive maximum value from our portfolio of market data, insights, and analytics solutions. A fun scale-up culture made up of an internationally diverse team of renewable energy experts a

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Lead, coach, and develop Customer Succ

History of successful deployments recognised as reference accounts. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference‑led growth. Establish customer engagement standards across demos, t

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Provide a holistic view of delivery planning and progress across the department, ensuring strong alignment between business priorities and digital delivery capabilities, with a clear understanding of roadmaps, technical

A leading financial institution in Greater London seeks a Customer Lifecycle Leader to build and lead its customer lifecycle capability. You will develop CRM strategies, design customer engagement journeys across multiple channels, and lead a high-performing team to drive customer engagement and val

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. If you are passionate about making a tangible impact and being part of a dynamic start-up, this position is for you. This role, reporting directly to the Founder/CEO, includes man

A leading technology provider in the UK seeks a Head of Customer Operations to oversee customer support and operational service delivery. The successful candidate will be responsible for ensuring a dependable customer service experience while managing a team, resolving incidents efficiently, and fos

A leading financial institution is seeking a Head of Customer Segment & Performance to enhance customer experience and drive performance. The role involves taking ownership of customer journeys, managing portfolios, and using data insights for commercial growth. Candidates should have extensive expe

We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational content. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen prod

A leading FinTech firm in the UK is seeking a Head of Client Success to lead strategies that enhance client value from their products and services. Candidates need proven experience in client success or account management, preferably in FinTech, alongside exceptional communication and analytical ski

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. Responsibilities include ensuring operational excellence, influencing decision-making, and nurturing an incl

A leading online fashion retailer is seeking a Head of Engineering for Customer Experience in London. You will lead a diverse team of engineers to enhance customer engagement through well-executed technology strategies and deliver immersive online experiences. This role offers an opportunity to sign

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A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

A leading nutrition company is seeking a Head of Customer Strategy for its Continental Europe operations. Candidates should have at least 8 years of RGM experience, strong leadership skills, and proficiency in data analysis tools.

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al