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The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

A prestigious arts university in London is seeking a Head of Student Success to lead the student support strategy for UAL Online degrees. This position offers a chance to drive continuous improvement while contributing to business growth.

A leading healthcare technology firm in Greater London is looking for a Head of Product. Key responsibilities include product portfolio management, ensuring customer-centered product development, and fostering a cross-functional culture. The position offers a competitive salary and benefits, includi

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing th

A leading cybersecurity company in London seeks a Vice President of Customer Success to lead the international Customer Success organization. Ideal candidates will have solid experience in Customer Success, especially in managing teams within a B2B SaaS environment, and a strong communication capabi

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. A leading health tech company is seeking a Team Manager for Customer Success in London. In this hybrid role, you will lead a team of specialists, ensuring effective d

Strong understanding of customer success principles and technology‑enabled engagement tools, and how they support S&P Global Mobility’s vision and goals. Scale, manage, and develop a global team of Customer Success Managers (CSMs). We open the door to automotive innovation, revealing the buying

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A leading insurance company in the United Kingdom is seeking an experienced operational leader to oversee its Commercial Motor Claims Customer function. The role demands expertise in motor insurance, proven leadership in directing large teams, and the ability to drive operational excellence while en

An education technology company located in London is seeking a Head of Customer Operations to enhance their customer support function. You will transform customer support into a strategic function, define key performance indicators, and lead a team of six.

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The successful candidate will lead a Year group with a focus on pastoral care and demonstrate exceptional teaching skills. The school values staff well-being and

A venture-backed B2B SaaS company in the UK is seeking a VP of Customer Success to lead the transformation of their customer engagement strategy. This role involves defining the Customer Success strategy for international scaling, building a high-performance team, and embedding AI and automation int

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. This role focuses on delivering exceptional after-sales service, enhancing customer satisfaction, and managing complaints. Ideal candidates will have experience in customer service within the co

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Provide a holistic view of delivery planning and progress across the department, ensuring strong alignment between business priorities and digital delivery capabilities, with a clear understanding of roadmaps, technical

You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transfo

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of custome

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Experience within charity and/or non-profit environments. The successful candidate will combine strong technical accounting expertise with commercial insig

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

Own the frictionless checkout strategy, optimising conversion, payment success rates, and customer trust. You will be expected to be in the office three days per week, though time in the office may vary depending on business needs. Own and orchestrate a large external delivery organisation of ~30 te

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This role involves overseeing complaints handling and customer relationship activities while driving a customer-first culture across the organization. This position offers a s

The Head of Customer Experience leads the development and delivery of the UK customer journey, ensuring a consistent and distinctive brand experience across retail, digital, wholesale and partner channels. The role aligns customer experience with the heritage and DNA of the brand ensuring these are

A leading technology provider in the United Kingdom is seeking a Head of Customer Operations to oversee customer support and operational service delivery. This pivotal role ensures that customers receive a reliable and professional experience while resolving issues effectively. The ideal candidate w

A leading retail organization based in the UK is seeking a Head of Engineering to lead their online customer experience initiatives. This strategic role involves developing engineering teams and aligning technology with customer growth objectives. The company offers competitive benefits, including p

A leading tech company is looking for a Customer Success leader in Greater London to guide and develop their EMEA Customer Success team. The successful candidate will focus on building high-performing teams, enhancing customer retention, and driving long-term value. Flexibility in work arrangements,

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. In this senio

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Ensure the successful onboarding of new clients and drive adoption and ongoing enga

Booker Group is recruiting for a Head of Customer & Strategy Insight to lead the organisation's understanding of customers, markets, and emerging trends. Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A leading educational institution in Greater London is seeking a qualified and experienced educator for the Head of Year position. The successful candidate will have QTS, a strong academic background, and two years of leadership experience. This role involves fostering high standards of behaviour an

A leading technology provider in the UK seeks a Head of Customer Operations to oversee customer support and operational service delivery. The successful candidate will be responsible for ensuring a dependable customer service experience while managing a team, resolving incidents efficiently, and fos

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

A leading online fashion retailer is seeking a Head of Engineering for Customer Experience in London. You will lead a diverse team of engineers to enhance customer engagement through well-executed technology strategies and deliver immersive online experiences. The ideal candidate has proven experien

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

As Head of Customer Success at Pexapark, you will lead and evolve our customer success function, ensuring clients derive maximum value from our portfolio of market data, insights, and analytics solutions. A fun scale-up culture made up of an internationally diverse team of renewable energy experts a

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

A leading housing organization is seeking a Head of Home Experience to oversee the entire move-in journey for customers. The ideal candidate will ensure homes meet the highest standards before customer occupation and manage complaints effectively. This hybrid role is based in Greater London with a c

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Our vision is to power and empower millions of businesses with our software. We are looking for a strategic leader to take Customer Success to the next level.

A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. The ideal candidate will have significant experience in social housing or a customer-focused sector, with a