Software Implementation Consultant
hace 1 día
Derby
Location: Hybrid / Travel as required/Derby Type: Full-time The Opportunity Are you a hands-on technical expert who loves bridging the gap between software and business operations? We are looking for a Software Implementation Consultant to lead the delivery of our cloud-based EPOS and SaaS solutions. This is a pivotal role where project delivery meets practical application. You will own the implementation lifecycle from the moment a deal is signed to the second the customer goes live, ensuring every project is controlled, documented, and commercially successful. What You’ll Do • Lead Implementations: Act as the lead consultant on customer-facing projects, translating complex operational requirements into scalable system configurations., • Hands-on Configuration: Manage the practical side of delivery, including software setup, workshops, solution design, and on-site go-live support., • Governance & Process: Own the implementation roadmap. You’ll produce high-quality documentation (solution designs, scope notes, handover materials) and ensure tight change control., • Commercial Strategy: Work closely with Project Managers to estimate effort, validate delivery assumptions, and ensure projects remain within budget and scope., • Consultative Advice: Act as a trusted advisor, showing customers how to optimise their operations through our software rather than bending the software to fit inefficient legacy processes. Who You Are • SaaS Savvy: You have a proven track record in software implementation, professional services, or delivery consultancy., • Industry Knowledge: Experience in EPOS, Retail Tech, or Hospitality Tech is a massive plus., • Commercially Minded: You understand the importance of utilization, billable hours, and scope management., • Adaptable: You are comfortable working with everyone from sales teams to technical developers and are happy to travel across the UK, Ireland, and Europe when needed., • Strong Communicator: You can explain complex technical setups in a way that makes sense to a busy business owner. What Good Looks Like • Projects are delivered on time with accurate configuration and "stickiness" from the start., • Customer go-lives are seamless, supported by clean handovers and confident stakeholders., • Risks and scope-creep are identified early and handled constructively. Why Join Us? This is a role for someone who hates "shelf-ware" and wants to see their work in action. You’ll have the autonomy to improve our delivery processes and the opportunity to work across a diverse range of international client sites.