Sales Service Engineer
hace 3 días
Derby
Service & Sales Engineer Derby DE21 £45,000-£50,000 This is a well-established international manufacturing business with a history spanning several decades. The company designs, engineers, and supplies high-quality equipment and systems to customers across a wide range of industries An exciting opportunity for an experienced and innovative person to support sales, service and regional customer needs. This business is a long‑established machinery manufacturer with a global footprint, known for high‑quality products across a broad range of industries Description of the role: • Understanding customer needs and aligning product offerings with their requirements, • Providing technical expertise and guidance to customers throughout the sales process, • Conducting product demonstrations and delivering presentations to showcase the value of solutions, • Collaborating with the sales team to identify and qualify sales opportunities, • Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty, • Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations, • Study customer needs, pain points and business challenges and create a customised sales proposal, • Conduct product demonstrations to showcase key features and functionalities and address technical questions, • Provide pre-sales support by answering technical enquiries and participating in sales meetings, • Liaise with the European engineering/technical team to address technical concerns or requirements, • Develop and deliver technical documentation, technical specifications and product training sessions, • Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions, • Provide post-sales support to customers, including technical troubleshooting and customer training, • Give active feedback and insights from the market to the product development and marketing team About you: • 2+ years of experience as a sales engineer or in a similar technical sales role, • Strong technical background and ability to understand complex technical concepts and effectively communicate them, • Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries, • Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams, • Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions, • Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth, • Ability to work independently and collaboratively within a team, • Willingness to travel as required Benefits: • Salary £45,000-£50,000, • 28 days + Bank Holidays (3/4 days required to be used for Christmas shut down), • Company pension contribution 10%, • Company vehicle including private fuel, • Company phone, • Company laptop