Support manager jobs in United Kingdom - Page 15

Application Support Manager - £90,000 + Bonus & Benefits – Investment Management – Hybrid, LDN We are partnering with one of the world’s leading investment management companies, renowned for its expertise in investment and asset management. With a broad client base spanning worldwide, our client combines scale, active insight, and purpose driven investment. Our client is seeking an experienced Application Support Manager to lead and oversee their application support team. This role requires someone with a strong technical foundation and proven leadership experience, capable of driving operational excellence across complex investment and asset management platforms. The ideal candidate will bring both strategic vision and hands-on management skills, ensuring that the firm’s applications run seamlessly to support. In this role, you’ll take ownership of day to day application support operations, leading the team in managing resources, coordinating project work, and ensuring effective communication with stakeholders during critical incidents. Working in close partnership with development, product, and project teams, you’ll oversee smooth transitions from delivery to production, safeguarding system stability, performance, and reliability. You’ll be responsible for the full application lifecycle, managing incidents, resolving problems, and driving continuous improvement while delivering practical, high-quality solutions to complex challenges. 🔍 Key Responsibilities: • Look after application support team over the business., • Make sure that all the applications and platforms up to date and running smooth., • Investigate and resolve real-time application issues, minimising disruption to the business, • Work closely with the stakeholders of the business, • Strong knowledge and experience with SQL! 💼 The Offer: • Salary: Up to £90,000 per annum + Bonus and Benefits, • Location: London (Hybrid – 3 days in the office per week), • Contract: Permanent If you’re looking to be part of a one of the leading investment and asset management companies, leading the application support team and working with stakeholders on different projects of the business, we’d love to hear from you. Application Support Manager - £90,000 + Bonus & Benefits – Investment Management – Hybrid, LDN

CRM Manager – 12 Month FTC Location: Hybrid, Central London, 3 days in office We’re looking for a CRM Manager to join a forward-thinking retail business on a 12-month fixed-term contract. This isn’t just a standard CRM role, we’re looking for someone with experience in stand-alone CRM positions who can take ownership of the customer lifecycle, translate data into actionable insights, and create seamless, multi-channel communications that drive engagement, retention, and commercial impact. Working closely with marketing and technical teams, you’ll be pivotal in bridging the gap between online and offline customer journeys, unlocking data opportunities, and shaping communications across email, SMS, direct mail, and web personalisation. This is an exciting opportunity for someone who thrives on shaping strategy while executing high-impact campaigns. What You’ll Be Doing • Scope business requirements and identify communication opportunities across the full customer lifecycle, • Propose multi-channel communication plans tailored to customer cohorts, • Analyse available customer data and blend cross-channel insights to create joined-up experiences, • Deliver quick-win activities while building longer-term CRM strategies, • Develop and implement automated programmes with relevant segmentation and creative content, • Establish testing and measurement frameworks to optimise customer engagement and value, • Collaborate with technical teams to support offline and online customer journeys, • Advise on campaign prioritisation and ‘next best action’ strategies We’re looking for someone with: • Proven CRM, customer communications, or lifecycle marketing experience, • Strong understanding of customer data, segmentation, and personalisation techniques, • Experience managing multi-channel campaigns (email, SMS, direct mail, web), • Analytical skills with confidence in interpreting data and insights, • Familiarity with CRM platforms, ESPs, and customer data management, • A proactive, strategic mindset with a passion for delivering exceptional customer experiences What’s in it for You • Competitive salary up to £70,000, • Colleague discount and perks platform (cinema tickets, cashback, brand discounts), • Salary sacrifice pension, • Employee Assistance Programme, • Enhanced family leave and life assurance, • Hybrid working with 3 days in our Central London office If you’re ready to step into a CRM role where you’ll influence the full customer lifecycle, deliver high-impact campaigns, and help shape strategy, send your CV across today!

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities • Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely, high-quality support and resolution of user issues., • Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools., • Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth., • Escalation & Issue Resolution: Serve as the primary escalation point for complex technical problems, ensuring swift and effective resolution., • Service Excellence: Maintain service-level targets while upholding a consistent, high-touch support experience across all European offices., • Continuous Improvement: Analyse trends, survey data and ticket metrics to identify improvement opportunities and drive service enhancements., • Process & Documentation: Maintain and enhance helpdesk procedures, documentation and internal knowledge bases., • Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery., • Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle., • Compliance & Security: Ensure helpdesk operations align with data protection and information security policies; collaborate with InfoSec on incident management., • Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high-touch, fast-paced corporate or professional services environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: • Demonstrated experience managing IT support or service delivery teams., • Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred)., • ServiceNow platform experience, • Active Directory, Azure AD, Okta and Conditional Access, • Outlook, Exchange Online, and Intune, • Windows and macOS environments, • Laptop/desktop migrations and mobile device management, • Familiarity with collaboration and storage tools such as Zoom Workplace and Box Drive., • Excellent communication and stakeholder management skills, including at senior levels., • Strong analytical, organisational, and problem-solving capabilities., • Proven ability to remain calm under pressure and de-escalate challenging situations., • Microsoft certifications and experience with workflow automation are advantageous. Soft skills required include: • A proactive, hands-on leader who thrives in a service-driven culture., • A role model for professionalism, inclusion, adaptability and accountability., • A strategic thinker who also excels in day to day delivery. Why join This is an exceptional opportunity to make a tangible impact on the quality and efficiency of IT services within a leading global Investments global organisation. You’ll have the autonomy to shape the helpdesk function, mentor a talented team and contribute to the ongoing transformation of IT service delivery across Europe.

Location: Remote Contract Length: Until end of February IR35 Status: To be confirmed Rate: Competitive Start Date: ASAP Overview The business has recently terminated its subscription product and lacks internal testing capacity. We are seeking a UAT Manager to lead end-to-end testing, establish repeatable processes for future use, and ensure smooth delivery of key projects. The role requires someone who can work independently ("head down") while collaborating effectively with distributed finance and technical teams. Key Responsibilities * Lead UAT planning and execution for subscription product changes, including creating, running, and validating test plans. * Coordinate with finance stakeholders to manage workflows and approvals. * Execute tests across Shopify, Business Central, Stripe, and GoCardless environments, including creating and charging subscriptions. * Manage batches of test orders, run due diligence, and hand over results to internal teams for validation. * Document processes and establish a repeatable UAT function for ongoing use. * Identify blockers, risks, and data discrepancies, working with teams to resolve them. * Support system consolidation checks and simple Excel-based reconciliation. * Report progress, risks, and outcomes to senior stakeholders. Required Skills & Experience * Proven experience managing UAT across multi-system workflows, ideally with subscription or e-commerce platforms. * Confident working independently while collaborating with cross-functional teams. * Experience building or setting up UAT processes is a strong advantage. * Comfortable with Shopify, Business Central, Stripe, and GoCardless. * Solid Excel skills for exports, reconciliation, and reporting. * Excellent communication skills and ability to translate technical issues for non-technical stakeholders. * Demonstrated ability to deliver projects to tight deadlines in a structured environment.

Gaming Realms (GMR) is renowned for its innovation and delivery of iGaming content in regulated markets worldwide. Behind our success is data — a core part of our business strategy and game design — which enables us to create a positive experience for our players, customers, and the business. This role will be key to our continued success, as the Business Intelligence (BI) Director will lead and oversee the GMR BI department. The BI Director will be responsible for setting the data strategy, defining the data architecture, ensuring operational excellence, and driving innovation across data visualisation, ETL processes, analytics, automation, and content recommendation systems. Acting as a key partner to senior leadership, the BI Director will ensure data-driven decision-making across the organisation. Key Responsibilities / Accountabilities • Define and deliver the BI strategy in line with business objectives., • Oversee and evolve the organisation’s data visualisation stack and the ETL processes that support it., • Drive the development, implementation, and monitoring of new product lines: Super Spin, Free Rounds, Slingo World, new game features etc., • Set priorities and manage the analysis request pipeline, balancing ad-hoc and ongoing requirements., • Improve the data visualization of reporting to better equip our commercial teams and customers to optimise GMR games., • Lead high-impact projects that support strategic business needs, particularly during periods of opacity., • Guide the design and optimisation of content recommendation systems., • Build, lead, and develop a high-performing BI team, ensuring skills, resources, and capacity meet future business needs., • Collaborate with senior stakeholders to translate business challenges into actionable data insights., • Data governance; Ensure data quality, integrity and security through robust governance policies., • Act as GMR DPO to implement data protection principles or regulations (GDPR, US Privacy Shield etc) Personal Characteristics • Strategic thinker with strong problem-solving capability., • Highly analytical and methodical., • Data technical understanding and experience, • Strong leadership presence with the ability to inspire and develop teams., • Effective stakeholder manager, able to influence at all levels., • Collaborative team player with a focus on delivering business impact. Skills • Excellent communication skills (written, verbal, and presentation)., • Strong organisational and planning abilities., • Advanced technical expertise across Tableau, MySQL, Python, and modern BI tools (e.g. AWS Redshift)., • Ability to translate complex data into clear, actionable insights for business leaders. Knowledge • Advanced knowledge of statistics and data modelling., • Data visualisation and storytelling best practice., • Data pipelines, ETL processes, and data governance., • Understanding of the gaming industry and its commercial levers desirable Experience • Proven track record of leading BI or analytics teams at scale., • Experience in the igaming or entertainment industry is highly desirable., • Extensive experience working with technical teams on complex data projects., • Held the role of DPO (Data Protection Officer), or be willing to become a DPO., • Experience of influencing and collaborating with senior stakeholders across multiple functions., • Strong background in database scripting (preferably MySQL) and object-oriented programming (e.g., Python)., • Demonstrated success in delivering strategic, data-driven business solutions.

Application Support Manager – Investment Banking – London / Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank’s wider technology strategy. In this role, you’ll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience. Location: London, UK / Hybrid working Salary: £75,000 – £90,000 + Bonus + Benefits Applicants must have the right to work in the UK. NOIRUKTECHREC NOIRUKREC

Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market. About The Role • The Lead Engineer at Six Degrees will be the owner of the customers' Cloud and Virtualization technology strategy., • You will assist as a consultative resource, helping customers achieve their business objectives by providing support for solution design, review, implementation and optimisation for Cloud solutions., • As an extension of our client’s IT team, you will be a valued member of the accounts team, ensuring the operation performance and suitability of the solutions we provide., • This role is an internal authority in these areas, and as a voice of the customer, looked upon to provide technical leadership to our organisation’s development, as much as our client’s success. Role Requirements • The successful candidate should have a strong background in senior technical customer-facing roles, who has worked with a variety of technologies in mid and enterprise markets or companies., • The ideal candidate should possess excellent communication skills, both written and verbal, and have an ability to command and influence from engineering to C-Level engagements., • Ideally you will have extensive experience working on Virtualization VMWare and Cloud , Azure platform – configuration, build and performance tuning as well as experience of architecting and managing production environments across Physical, Virtualized and Cloud technologies, What Makes Us Great Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here. Our recruitment process: At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family! Apply today at 6dg.co.uk.

Japanese speaking IT Project Manager (Banking Operations Support) Ref: KM46893 A Japanese IT company is recruiting a Japanese speaking IT Project Manager to join their London office. You will be responsible for managing banking-related IT projects, coordinating with the Operations department, and supporting smooth project execution. This includes progress tracking, risk management, resource coordination, requirements support, and ensuring projects are delivered on schedule. The ideal candidate should have strong project management experience, proficiency in both Japanese and English, and the ability to coordinate effectively with multiple stakeholders across departments and international offices. ELIGIBLE APPLICANTS: • (O) Eligible visa: Permanent residence, Spouse, Partner, (depends on experience: YMS, Graduate) VISA SUPPORT: Not available TYPE: Permanent WORKING HOURS: 9am–5pm, Monday to Friday SALARY: £40-60k depending on experience START: January 2026 or later LOCATION: London Main Responsibilities • Monitor project schedules, progress, and resource allocation, • Support overall project execution, including risk management, issue resolution, and reporting, • Assist with requirements gathering, business process documentation, and workflow definition, • Support user acceptance testing (UAT) and project deliverables verification, • Analyse operational impacts of system implementations and migrations, • Prepare reports and communicate project status and recommendations to stakeholders and executives, • Coordinate with internal teams, overseas offices, and vendors Ideal Candidate • Business-level proficiency in Japanese and English, • Experience in banking operations or IT projects for financial institutions, • Proven project management experience and ability to drive process improvements, • Experience in business process mapping and visualization, • Strong cross-departmental coordination and stakeholder management skills, • Experience managing multiple projects or teams is a plus, • Excellent communication and reporting skills to executives and HQ Preferred: • Experience at a consulting firm or with multiple vendors, • Experience with large-scale IT project delivery in banking or finance, • All applicants must have the right to work in the country without any restrictions as the Company is not able to offer visa support., • YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. *When contacting us, please include the job reference number (Ref: KM46893) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

As a Senior Data Manager, you’ll play a pivotal role at the intersection of clients, teams, and technology. You’ll take ownership of key client relationships, lead and mentor a talented data team, and act as the go-to technical expert for both your direct reports and peers across the business. Reporting to the Director of Data within your client squad, you’ll help shape how data drives smarter decisions, stronger performance, and greater innovation for some of the world’s leading brands. Beyond day-to-day delivery, you’ll also help chart the future of how Gain Theory harnesses data—pushing the boundaries of automation, scalability, and insight to fuel the next generation of data-driven growth. Key Responsibilities: • Accountable for designing, delivering, and maintaining all aspects of the data management process for any assigned clients, • Direct oversight of, management of, and full accountability for work delivered by all junior data resources (some may be in other global offices/time zones) for any assigned clients, • Balancing getting the data perfect or in very good modeling shape versus the demands of the clients around what is required, • Identifying, building, and automating data collection solutions for various data sources including ad servers, social networks, DSPs, search engines, etc., • Building relationships and owning communications with key data owners and contacts to ensure timely delivery of accurate, clean data, • Project management of all data activities for assigned clients including managing timelines, identifying/mitigating known risks, communicating impact to downstream dependencies, etc., • Regularly meet with client leads and line manager to coordinate account planning and client project initiatives. This includes providing resource estimates and expected timing to ensure proper staffing, • Support the data lead for all assigned clients providing key information for all internal and/or cross-client initiatives as needed, • Train and support the use of new data techniques, best practices, and tools standardized by the Data Center of Excellence you’d need to succeed: • Background (6-8 years+) in Marketing, Statistics, Computer Science, Information Science, Engineering, or related quantitative field, • In-depth experience with all things data including the ability to work with a variety of datasets from multiple sources, familiarity with standard data processing tools/concepts (e.g. SQL, ETL), and experience driving robust QA processes, • Familiarity with DBT is highly valued, • In-depth experience of the advertising ecosystem (e.g. ad trafficking, Ad servers, DSPs, Media Strategy and Activation, etc.) and a working knowledge of appropriate metrics, measurement, and reporting, • Media agency experience will be highly valued, • Can lead requirements gathering, project planning, and implementation for both cross-functional internal data initiatives as well as client-side data projects, • Has project management skills including planning tasks and deliverables, managing timelines and risks, managing team resource allocation, and overseeing multiple simultaneous projects, • Ability to manage and motivate Gain Theory team members, • Organized, detail-oriented, QA-focused, • Experience/familiarity with Multi-Touch Attributions solutions and/or Market Mix Modeling will be highly valued, • Experience with key reporting solutions such as Tableau / Power BI will be highly valued, • Excellent written, verbal, and presentation skills Who we are & what we do: Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth. Growth is the defining characteristic of successful organizations, and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits above the industry average. We deliver: • Data strategy, harmonization, and visualization., • Advanced analytics and modeling, including MMM, attribution and unified measurement, testing, segmentation, behavioral sciences, choice analytics, simulation, war gaming, and forecasting., • High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking, and activation planning. At Gain Theory, we love accelerating growth for ambitious brands and people. As a Gain Theorist, you will need to demonstrate behaviors that support our values. Our values are: Be Curious, Be Positive, Act with Consideration, and Make it Better. You can read more about our values here:

Summary At Anya Hindmarch, creativity and craftsmanship meet innovation and technology. This is an exciting time to join our business, as our technology landscape is undergoing significant change and transformation. We are seeking a dynamic Senior IT Manager to lead and oversee all aspects of our IT operations, ensuring our systems are as exceptional as our products. This pivotal role will shape and deliver our technology strategy, managing a hybrid (on premise/SaaS) IT environment that supports our head office departments, retail stores, wholesale operations, e-commerce platforms and global events. You will be the driving force behind maintaining our key business systems and data, IT infrastructure, IT security and digital tools, ensuring they empower our teams, delight our customers and keep us ahead in a fast-moving luxury retail landscape. From managing ERP reporting to supporting staff on site at high profile trade shows, you will combine technical expertise with commercial awareness, making technology a true enabler of our brand vision. Key Responsibilities • Oversee and maintain core IT business systems for day-to-day business operations, including but not limited to – SAP B1 (ERP), Shopify, SQL BI reporting, Microsoft 365 and Microsoft Azure., • Provide day to day end user support (alongside MSP), resolving technical issues promptly to minimise downtime., • Act as the advocate for clear IT architecture and clear data structures as business systems evolve and develop, avoiding IT and data technical debt wherever possible., • Produce clear, proactive documentation for systems, processes and troubleshooting guides., • Support end to end business processes running on SAP B1 (ERP), from campaign planning and product creation through to MRP., • Lead and support Shopify operations end to end, including e-commerce, retail POS system, integrations and performance optimisation, as Shopify underpins our online and in store sales, inventory management and omnichannel customer experiences., • Support wholesale market operations, ensuring technology solutions meet commercial needs., • Provide front line retail store and head office support, ensuring smooth technology operations in both customer facing and internal environments., • Be the key point of contact for travelling trade shows, ensuring all IT, POS and connectivity requirements are met for seamless event operations., • Manage relationships with third party vendors and oversee Managed Service Providers (MSPs) to ensure service quality and value., • Mentor and train employees across the wider business, building digital capability, improving technology adoption and fostering a culture of continuous learning., • Implement and monitor cybersecurity measures to protect company data, systems and networks., • Oversee IT infrastructure planning, maintenance and upgrades to support business growth and resilience., • Manage network infrastructure alongside MSP, with a focus on Cisco Meraki technologies, ensuring secure and reliable connectivity across all sites. Required Skills & Qualifications • Experience with retail business systems – ERP (e.g. SAP, NetSuite), e-commerce, POS, warehouse, CRM and BI tools., • Solid background in retail and head office IT operations, with hands on experience supporting both environments., • Strong organisational, problem solving and communication skills, with the ability to translate technical concepts for non-technical audiences., • 3–5 years of IT/retail industry experience, with a track record of delivering results in fast paced, multi-site organisations., • Experience troubleshooting code / data issues and supporting interface development, and skilled in vendor and third-party management, including oversight of Managed Service Providers (MSPs)., • Proven ability to manage MSP workload and ticket queues effectively, ensuring timely resolution and service excellence., • Competence management., • Proven cybersecurity knowledge, including implementation of security best practices and compliance measures., • Knowledge of on premises network infrastructure and SaaS environments (e.g. Microsoft Azure)., • Experience in multi-site management, ensuring consistent technology standards and service delivery., • in budget management (OPEX and CAPEX), with the ability to plan, track and optimise IT spend., • Experience managing and influencing colleagues at all levels, including C suite stakeholders., • Knowledge of SQL for business reporting, • Knowledge of Microsoft Azure, Microsoft 365 and related Microsoft business applications. Preferred Skills • Database management or data management experience., • Familiarity with SAP B1 to support end to end business processes., • Experience with Shopify POS, • Experience in wholesale market operations and related technology solutions., • Exposure to trade show IT support, including POS and connectivity setup.

About Us Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence. The Role The Technical Support Specialist reports to the Technology Services Manager (based in our Sydney Hub) and is key to helping internal and external customers be successful with our products. Being a great communicator, you will interface between our product team, customers, and internal project teams to deliver support on our SaaS products via chat, email, phone, and onsite. You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals. When and Where This is a full-time role based in our London office with the flexibility of 1-2 days per week working from home. Your Duties • Up to tier 2 technical support of Jomablue products, including queries, troubleshooting, escalation to the Product Team, and resolution for internal and external customers., • Manage customer support tickets within defined processes and SLAs., • Provide remote support to the onsite team on event days., • Be onsite at multiple events throughout the year., • Data analysis of metrics acquired from Jomablue products & build custom reports., • Perform data imports and exports as needed to support the team., • Upskill your knowledge of all new and updated Jomablue product features., • Utilise automation tools such as Zapier., • Perform routine maintenance of business hardware (Windows and Mac laptops, Apple & Android mobile devices, small business printers, etc.)., • Internal product and technical support, including: Laptop and user setup (new laptops, internal tools), Microsoft 365, Google Suite, Wrike, Slack, Miro, identity and access management across SaaS tools, SSO and MDM., • Understanding and processing event data (Jomablue platform)., • Assist internal users with better IT practices., • Contribute to knowledge base articles., • Contribute to Project Team and general business processes. Skills and Experience While we list some skills and experience items below, we are focused on finding the right person who wants to learn. Essential: • Exceptional customer service skills., • Excellent verbal and written communication skills., • Ability to write technical instructions in plain English for non-technical people., • Experience managing ticketed support systems., • Basic web technologies (HTML, CSS) for troubleshooting., • Technical understanding of internet browsers., • Advanced data manipulation and reporting skills (Excel, Google Sheets, or similar)., • Good understanding of database concepts., • Demonstrate technical agility adapting to changing products., • Hardware maintenance experience (laptops, printers & mobile devices across MacOS, iOS, Windows & Android operating systems)., • Creative and proficient troubleshooting skills (think outside the box type of skill)., • Flexibility—the events industry brings some early mornings and late nights from time to time. Desirable: • Database management., • Experience with Salesforce; Including automation, troubleshooting and configuration., • Experience with Zapier, Airtable, Wrike, Miro and Slack., • Understanding of SQL or Querying data., • Experience with project and task management., • Understanding of SSO, MDM and Identity Access solutions., • Experience with SaaS support environments., • Familiarity with ITIL or similar support frameworks., • Previous event tech or live event experience. The Right Fit We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are: Communication Excellence - Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders. Collaboration & Teamwork - Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit. Customer Focus - A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty. Problem Solving & Decision Making - Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure. Dynamic Adaptability - The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness. What We Offer • Access to ClassPass to support your health and wellness., • Opportunities for personal development., • Training in key skills such as time management, teamwork, and more., • A dynamic and inclusive work environment where your growth is our priority., • Competitive compensation, benefits, and rewards for your contributions and career progression.

IT Portfolio Manager – Digital Workplace & IT | Reed Group Are you ready to shape the future of work at Reed? Our Digital Workplace team is at the heart of transformation—connecting people, technology, and innovation across the Reed Group. We drive the adoption of modern tools, champion smarter ways of working, and foster a culture of collaboration, self-service, and continuous improvement. We’re looking for a strategic and delivery-focused IT Portfolio Manager to lead the way in managing our project portfolio across Digital Workplace and the wider IT department. This newly restructured role is designed to meet the evolving needs of our business and will play a key part in how we scope, prioritise, and deliver impactful technology initiatives. What You’ll Be Doing • Own and evolve our project demand intake and scoping processes., • Maintain a strategic view of the Digital Workplace portfolio—backlog, roadmap, and priorities., • Lead cross-functional collaboration with technical, service, infrastructure, and engagement teams., • Deliver key projects using Agile, Waterfall, or hybrid methodologies., • Provide insightful reporting using tools like Power BI, MS Project, and Planner., • Champion governance and best practices in portfolio and project management., • Identify and remove bottlenecks, mitigate risks, and drive continuous improvement., • Facilitate cross-departmental alignment and communication., • Support internal mobility by assessing work requests and recommending internal solutions., • Mentor and coach Junior Project Managers, nurturing a culture of growth and learning. You’re a strategic thinker with a passion for delivery and improvement. You thrive in complex environments and bring clarity, structure, and energy to everything you do. You’ll need: • Proven experience in IT or Digital Workplace project/portfolio management, • Strong grasp of Agile and Waterfall methodologies, • Excellent stakeholder engagement and communication skills, • Proficiency in project management tools (Power BI, MS Project, etc.), • Experience mentoring or coaching team members, • Confidence to constructively challenge and influence decisions Why Join Us? At Reed, innovation and collaboration are more than buzzwords—they’re how we work. You’ll be part of a forward-thinking team that’s redefining the workplace experience across the Group. Ready to make an impact? Let’s build the future together.

Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America’s largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity groups. You will be the subject matter expert responsible for coordinating cyber security incidents across the enterprise. What you will do: You will play a key role within the SOC to manage incidents: • Lead and coordinate response efforts to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers., • Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation., • Build and manage cyber incident tabletop exercises to ensure Colt is prepared to deal with cybersecurity incidents., • Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. What We're Looking For? • Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field, • Solid understanding of common threats, penetration/intrusion techniques and attack vectors., • Lead under pressure and act as the command and control in managing critical cyber incidents. Experienced in handling cyber security incidents as well as other business or IT recovery incidents., • An ability to explain sophisticated topics to a varied audience of people who work in both IT and non-IT roles., • Proficient with commonly used incident response tools, logging, and SIEM technologies., • In-depth knowledge of and experience in security concepts such as cyber-attacks and techniques, risk management, incident management, threat management, etc. What We Offer You Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion • Signed the UN Women Empowerment Principles which guide our Gender Action Plan, • Trained 60 (and growing) Colties to be Mental Health First Aiders Our benefits support you through all parts of life, for both physical and mental health. • Flexible working hours and the option to work from home., • Extensive induction program with experienced mentors and buddies., • Opportunities for further development and educational opportunities., • Global Family Leave Policy., • Employee Assistance Program., • When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

New Permanent Job Opportunity - Application Support and Service Manager I’m working with a well-established business in the London insurance market that’s looking for an experienced Application Support and Service Manager to lead a high-performing support function. This role is ideal for someone who thrives on managing both onshore and offshore teams, improving processes, and delivering exceptional service across complex insurance systems. You’ll oversee the day-to-day support of policy administration and Salesforce-based platforms, ensuring reliability, performance, and continual improvement. Strong ITIL knowledge and hands-on experience with ServiceNow (or similar ITSM tools) will be key to success in this position, along with the ability to communicate effectively across business and technology teams. What’s on offer: ✅ Leadership role within a respected London market insurer ✅ Competitive salary and benefits ✅ Hybrid Working - 2-3 Days PW ✅ Opportunity to shape service strategy in a dynamic insurance technology environment If you’ve led application or service support teams in the insurance space and want to take the next step in your career, I’d love to hear from you.

About us: Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individuality, live with purpose, and want to leave the world a little better than they found it. It’s been 10 years of creativity, growth, and bold ideas, and the values that guide us haven’t changed. About You: Nobody's Child is looking for it's first in-house Systems Manager to support the business through its next phase of systems growth. As a Systems Manager, you will play a key role in shaping Nobody's Child's infrastructure for years to come. You will be responsible for maintaining and optimising operational systems - including, ERP, iPaaS, Shopify, 3PL Integrations - as well as managing the end-to-end testing of all newly developed features and processes within these systems. This includes managing our agencies who currently support the business remotely, ensuring high system availability, reliability, and performance across all departments. Day to day, your responsibilities will include: • Managing and maintain the organisation’s IT systems, most recently implemented PLM (Resourced), Netsuite (ERP), HighCohesion (iPaaS), 3PL, and Shopify (commerce), • Overseeing system upgrades, patches, and deployments to ensure stability and security., • Monitoring system performance and troubleshoot issues to minimize downtime., • Managing all relationships with agencies and related outputs, • Developing and enforcing IT policies, procedures, and best practices for security and compliance, • Managing system access, permissions, and data backup/recovery processes., • Working with vendors and service providers to procure, implement, and support technology solutions, • Planning and managing IT budgets, including hardware/software procurement and licensing., • Supporting business continuity and disaster recovery planning, • Collaborating with stakeholders to align IT systems with business goals and digital transformation initiatives, • Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet To hit the ground running, you'll come with: • 3+ years in a similar Systems role working for a high growth brand, • Strong technical expertise in system administration (Windows/Linux), virtualization (VMware, Hyper-V), and networking (LAN/WAN, firewalls, VPNs), • Experience with cloud platforms (Azure, AWS, or Google Cloud), • Knowledge of cybersecurity principles, monitoring tools, and compliance frameworks (ISO27001, GDPR, etc.), • Excellent problem-solving and analytical skills, • Strong leadership and communication abilities, • Ability to manage multiple projects and priorities in a fast-paced environment If this sounds like your next opportunity, please apply! Due to the number of applications we receive, only successful applicants will be contacted. We thank you for your time and interest in applying! At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey.

Job Title: Procurement Specialist – Operations and Production Category Job Location: Sunbury-on-Thames - Hybrid Contract Length: 12 Months Contract Industry: Procurement, Oil and Energy Working Hours: 8 hours per day/ 40 per week Role Overview: We are looking for high calibre individuals to join our expanding Kirkuk team. This role is accountable for supporting the Operations & Productions Procurement Category, responsible for managing maintenance, production, Operations engineering and construction, and MRO, ensuring procurement activity compliance to the Development and Production Contract, alignment to business priorities and compliance to Kirkuk procurement procedures and contract governance. This role reports to the Operations & Productions Procurement Category Delivery Manager (CDM) for Kirkuk and acts as a procurement business partner for Operations & Productions functions. The role will engage with Legal, Finance, HSE, and the P&O functions to ensure seamless procurement delivery and contract management, compliant with internal policies, industry standards, and regulatory obligations. You will develop and implement robust category strategies for the Operations & Productions Procurement Category and will act as an interface to internal and external stakeholders. The right candidate needs to have strong commercial acumen, ensuring alignment on business goals and delivering secure, optimal, compliant, and competitive, risk-managed procurement outcomes. All business activities will need to be conducted in compliance with Iraqi laws and regulations, the Iraq Standard Contracting and Procurement Procedures (SCPP) and with BP’s Code of Conduct, Anti Bribery and Corruption and Anti Money Laundering policies. What you will do: • The Kirkuk Procurement Lead for Operations & Productions Procurement Category is accountable for co-ordinating in-country procurement delivery for maintenance, production, Operations engineering and construction, and MRO for Kirkuk. The role will support interfaces between the in-country based team, North Oil Company (NOC), North Gas Company (NGC) and remote category teams to ensure alignment to business priorities and compliance to Kirkuk procurement procedures and contract governance., • The successful candidate will develop and implement the Operations & Productions Procurement Category strategy for Kirkuk in Iraq, maximise the value of third party spend for bp, working with multi-discipline project teams and key suppliers to manage risks, seek innovation and add value to our MENA Growth projects., • The role will work closely with our partners in NOC and NGC to establish the state of existing contracting and procurement ways of working, including the systems, processes, and resources that support the efficient sourcing of goods and services in support of Operations and Production., • Supports category delivery of contract strategies, end-to-end sourcing and contracting, socialising relevant governance approvals and ensuring contracts are compliant to established contract standards and operationalized into Kirkuk P2P systems., • The role will deliver value through effective and efficient sourcing activity; using the provisions of PSCM procedures within boundaries of relevant laws and regulations, approved budgets and, where applicable, JV partner and NOC agreements., • Support the development of Contracts and Procurement Plan (CPP) with demand data for assigned sub categories., • Conduct relevant due diligence processes and secure required approvals, • Execute assigned sourcing activities typically including - development of bid packages, supporting bid proposal evaluation, providing analysis of results, and compiling recommendations to award to secure relevant internal and external approvals., • Conduct/support contract negotiations to deliver value and manage risk to the business., • Execute post-award contract management and administration as directed. This will involve resolution of queries, supporting timely supplier invoice approvals, processing and tracking supplier change requests, monitoring contract expiration dates and ensuring extensions or renewals are executed to support continuing service delivery to the business., • Support supplier performance management activities, such as, KPI tracking, PRMs and other activities intended to drive improvement with supplier performance., • Ensure Local Content obligations are considered and incorporated into the procurement decisions as required., • Execute compliance activities including audit resolution as applicable., • Comply with all policies and procedures., • You will work closely with technical and project management stakeholders to ensure products and services are delivered safely, to specification and in line with contractual agreements., • You will interface with NOC/NGC and act as a point of contact for suppliers to support the category teams understanding of the Iraqi market. You will advocate for opportunities to partner, collaborate, develop, and strengthen relationships with contractors and suppliers., • Promotes compliance culture and psychological safety. Monitors and reacts to contractor safety and compliance related. What you will have: • You will have a University degree in Procurement, Engineering or other business/technical discipline and CIPS professional chartership (or equivalent) is preferred. However, experience and attitude are key, and we're looking for someone who has:, • Genuine passion for the Oil and Gas business and the supply chain., • Demonstrable track record of delivery in Operations and Production Procurement, ideally related to oil and gas services with large capex or onshore scopes., • Knowledge in application of PSCM contracting, supplier management and Project execution., • Demonstrated ability to collaborate with internal stakeholders across multiple disciplines, cultures and geographies, across BP and with suppliers, • Commercial mindset, analytical skills, and able to confidently negotiate large complex contracts and liaise with all levels of stakeholders., • Strong business acumen to unlock value, track record of collaboration, able to deliver agile solutions to the business, try new ways of working and displays a growth mindset., • Previous work experience in the Oil and Gas sector and working in Iraq or supporting Iraq based businesses., • Strong understanding of regional requirements, planning / execution processes and experience dealing with PSA/TSC/concessionaire approvals., • Excellent communicator who demonstrates an ability to develop, high quality, trust-based relationships with the wider organization., • Track record bringing multiple parties together to collaboratively solve complex problems., • Able to work under pressure to initiate actions, prioritise and support decision making, skilled at fostering alignment among senior stakeholders with competing priorities., • Excellent communicator with demonstrated ability to influence, collaborate and lead teams through complexity, develop capability and provide solutions to complex issues. Final Summary: • This role is in support of bp's Middle East and North Africa Growth entity working within one of the world’s most prolific hydrocarbon provinces., • This role will form part of the multi-disciplinary Kirkuk procurement team which will work together to bring our experience of managing giant fields to realise the potential of this important asset for Iraq, working alongside and in close partnership with NOC and NGC. This opportunity is fully in line with our priority of pursuing new growth opportunities for bp as we strengthen and high-grade our portfolio across the world., • At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Logistics Manager Location: London Salary: £40,000 - £45,000 basic plus standard benefits About the company: Working in a space where innovative technology meets sustainability, their platform automates compliance and logistics, partners with AI-tools to measure carbon footprint, and connects global supply chains in the circular economy, now looking for a Logistics Manager. About the role: You will oversee and provide support for freight movements on behalf of global customers, ensuring the logistics and shipping operations between customer sites around the world run smoothly. This is a growing role, you will have the opportunity to grow your own team as the company continues to grows next year. What you will be doing: • Oversee & provide support for freight movements on behalf of customers globally., • Ensure export control guidelines and export licence requirements are being met., • Lead the logistics team and manage updates in our internal online shipping system., • Liaise with external stakeholders including HMRC, BIS, DIT, freight forwarders, integrators and third-party suppliers., • Collaborate internally with Finance, Tax, Procurement, Customer Support and Compliance teams., • Ensure that all shipping documentation meets HMRC / BIFA customs standards, taking into account post-Brexit (2021) regulation changes. What we’re looking for: • Logistics management experience, • Knowledge of global export control legislation, • Experience of export license applications, • Experience using tools such as Salesforce, Monday.com, Slack or similar., • Proven experience managing imports, exports, door-to-door shipments, international shipping terms, and working with overseas freight forwarders and HMRC/BIS. If this sounds like you, apply now.

About The Project Foundry The Project Foundry partners with leading organisations across life sciences, finance, technology, and public sectors to deliver complex transformation and change. Our delivery culture is built around five pillars: Excellence in Delivery, Accountability & Ownership, Communication & Collaboration, Innovation & Community, and Connecting our Business. We bring structure, clarity, and collaboration to every engagement, ensuring measurable outcomes and sustained value. Role Overview We are seeking a Senior Project Manager to lead the Oracle Financials workstream within a major enterprise transformation programme focused on implementing a unified and automated financial platform. The programme integrates Oracle E-Business Suite, Workday, reporting, and data management solutions - with the goal of automating manual processes, improving forecasting accuracy, and retiring legacy systems. The Project Manager will be accountable for the successful delivery of all Oracle workstream activities, working closely with internal stakeholders and delivery partners. This role reports to the Programme Manager and requires a confident leader who can plan, execute, and deliver independently within a structured environment. Key Responsibilities Project Planning & Control * Define, plan, and manage the Oracle Financials workstream within the overall transformation programme. * Maintain clear scope, schedule, and deliverables aligned with programme governance. * Produce and manage project plans, RAID logs, budgets, and communication plans using PRINCE2 or Waterfall methods. * Ensure dependencies across Oracle, Data Migration, Testing, Workday, and Reporting workstreams are identified and managed. Delivery Leadership * Lead day-to-day delivery across design, build, test, and deployment phases. * Collaborate with technical and functional teams to ensure milestones and deliverables are met. * Track progress against plan and escalate risks or issues proactively. * Ensure quality assurance, documentation, and audit readiness for all workstream outputs. Stakeholder Engagement * Build and maintain strong relationships with functional leads, finance stakeholders, and programme leadership. * Ensure stakeholders have full visibility of progress, risks, and key decisions. * Support change management and business readiness across impacted teams. * Represent the Oracle workstream in programme forums and cross-functional reviews. Risk & Governance * Apply structured governance disciplines and maintain transparent reporting to programme leadership. * Proactively identify risks, issues, and constraints; define mitigation actions and drive resolution. * Ensure compliance with organisational project management standards and delivery frameworks. About You * Proven track record managing Oracle E-Business Suite Financials or similar ERP implementations. * Strong experience leading multi-workstream enterprise projects in structured, regulated environments. * Confident in budget management, scheduling, and stakeholder reporting. * Skilled in both business and technical delivery, capable of engaging finance, IT, and vendor teams. * Excellent interpersonal, negotiation, and communication skills. * Comfortable working autonomously, balancing governance with pragmatic delivery focus. Experience & Qualifications * 8+ years' experience in project management, ideally within ERP or financial systems delivery. * Proven delivery of Oracle eBiz Financials or equivalent finance platforms. * Strong knowledge of project methodologies (PRINCE2, Waterfall; Agile awareness desirable). * Ability to work onsite in Dublin as required to build relationships and embed with the team. * Project management certification (PRINCE2, PMP, or equivalent) desirable. * Background in global finance or enterprise transformation an advantage. Why The Project Foundry? At The Project Foundry, you'll join a delivery-focused consultancy that values accountability, clarity, and collaboration. We empower our consultants to deliver meaningful transformation through precision, professionalism, and partnership - ensuring every project creates measurable value for our clients and their teams.

Senior IT Manager - Networking, Digital Transformation - £85,000 - £100,000 A leading sustainable e-commerce retailer are searching for a Senior IT Manager to take ownership of a complex, fast-evolving IT estate and drive strategic technology transformation across their global operations. The Senior IT Managers responsibilities will be: • Develop and deliver an IT strategy to enable business growth and operational efficiency., • Lead and develop a lean, high-performing IT and Infrastructure team across multiple locations., • Oversee IT infrastructure management including upgrading end-of-life firewalls, enhancing WiFi networks and improving overall network resilience., • Implement automated remote patching processes and software/hardware inventory management., • Manage third-party technology partners, vendors and service providers., • Create effective processes for logging, prioritising and resolving support requests. The Senior IT Manager will be expected to have experience with: • Proven experience in IT leadership roles in scaling businesses (200-1,000 FTE)., • Strong knowledge of IT infrastructure, networking, service delivery and enterprise systems., • Hands on experience with networking, firewalls, WiFi., • Experience managing budgets, contracts and third-party vendors., • Exposure to both on-premise and cloud technologies (Microsoft 365, Teams, Linux/Ubuntu)., • Track record of improving user experience through reliable, responsive IT support., • Ability to deliver outcomes in a lean, fast-paced environment with limited resources., • Experience managing geographically dispersed teams. Are you an experienced Senior IT Manager looking to shape the future of technology at a rapidly growing, values-driven organisation with a mission to protect the environment? Please apply! Senior IT Manager - Networking, Digital Transformation - £85,000 - £100,000

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Leadership - Generating real impact through tangible results Flexibility - Enhancing proximity to the customer and differentiating Indra from its competitors Focus - Projecting progress in a clear direction, which is crucial in the specialisation of business Reliability - Building trust and long-term relationships based on experience and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management • Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement., • Oversee Major Incident Management and act as the escalation point for business-critical disruptions., • Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development • Build, motivate and coach a high-performing, multicultural Service Desk team., • Drive effective resource planning, knowledge sharing, succession planning and skills development. Stakeholder Engagement & Reporting • Serve as the primary operational contact for TfL, providing regular performance reporting and contributing to governance forums., • Collaborate with internal teams, third-party suppliers and senior stakeholders to ensure seamless, end-to-end service delivery. Continuous Improvement & Transformation • Lead initiatives in process optimisation, automation and self-service to elevate end-user experience., • Champion Lean IT and ITIL best practice to enhance service excellence and operational efficiency. This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in high-volume, time-critical IT operations. Education & Professional Qualifications • Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management or a related discipline., • ITIL v3 or ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred., • Desirable: Lean IT, Six Sigma, or Project Management certification (PRINCE2/PMP). Experience • Minimum 8–10 years in IT Service Management, with at least 5 years in a Service Desk Manager or IT Service Delivery Manager role., • Proven track record running large-scale Service Desk operations (500+ users, high-volume ticketing)., • Advantageous: experience within transport, public sector or critical-infrastructure contracts. Personal Attributes • Strong leadership and team-building capability with a hands-on, problem-solving mindset., • Composed under pressure and effective in mission-critical settings., • Excellent communication and stakeholder-management skills., • Results-driven, proactive and committed to continuous improvement. What we can offer you • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • 35 hour working week, • Pension – 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

We are looking for an experienced Security Operations Manager. The ideal candidate will have level of attention to detail, security operations and project management across multiple stakeholders and timezones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a a fast paced environment is preferred with a plus in working in the Telco/Infrastructure field with Security focused/priority and managing external vendors and datacenters. Duties and Responsibilities: Datacenter Operations Oversee implementation of physical security policies and procedures. Security & Safety Incident Management • Gather/Retrieve Datacenter Reported Incidents and Actioning, • Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary Access Control Management • Manage Internal and External Access Requests, • Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions, • Log reviews, • Authorized User Management CCTV and Security Camera Management Shipment compliance • Inbound/Outbound request Management and Compliance/Policy, • Validation and assurance of deliveries from couriers to datacenter/warehouse acceptance and record, • Vendor and Employee Hand Carry Security Protocols Implement processes and plans to support the physical protection of company personnel and assets Media Handling/Destruction • COD (Destruction/Sanitization) of Media Disk verification and Tracking, • Bad Media Monitoring/Dashboard and Process, • Destruction Vendor Operations Management, • Smart Lock Access Management Hardware • Decomission, RMA, and Migration of equipment handling, • Diagnosing security hardware issues and reporting findings for escalation, • Support Datacenter by overseeing decomissions, migrations, and vendor management from a security perspective, • Support Physical Audit for Security and Compliance Operations • Work alongside cross functional teams such as Operations, Logistics, Compliance, IRC, and Engineering teams, • Participate in improving and driving processes and standard operating procedures, • Review the data center infrastructure maintenance notice, analysis the impact to operation and follow up the change request if necessary, • Perform the operation performance and incident review with data center providers Data Accuracy • Have internal/external ticketing system for tracking all requests(JIRA), • Associate project-related shipment tickets with TPM project tickets and keep them updated., • Work with Datacenters, Internal/External Teams for Security Initiatives and Processes, • Process Improvement Support Vendor Support • Initial POC for all Edge Operations Vendor Queries relating to security/compliance, • Maintain current Access Control List and Access/Inbound/Outbound tickets, • Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities., • Submit Vendor Remote Hands Requests to support physical works on site, • Perform regular audits for all site portals, inventory, and hours performed by vendors, • Schedule vendors for ERAD for Reverse logistics and oversee the activities., • QBR for all vendors What we offer • Onsite - London, • Full Time Employment; Permanent Contract, • Schedule: 5 days/week (Mon- Fri), • Attractive Remuneration Package, • Top Private Health Care Insurance, • Career Growth Opportunities, • Skills Enhancement through Udemy Business, • Work in a well-established Multinational Company, • Supportive international team About Centific Centific expertly engineers platforms and curates multimodal, multilingual data to empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable Artificial Intelligence(AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships, and 1.8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models(LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence(Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in Generative AI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. Applying to this job implies your agreement with: In compliance with the applicable data protection regulations (General Data Protection Regulation 679/2016), we at Centific, as data Controllers, inform you that the data collected will be processed to manage your application in the selection process. This processing is legitimized by the consent given upon submitting your application, and the data will be retained for a maximum of two years. You may exercise your rights of access, rectification, deletion, opposition, restriction of processing, and data portability by contacting Furthermore, if deemed necessary, you may file a complaint with the relevant supervisory authority. Your Authentic Self at Centific Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Help shape global social storytelling for one of the world's most recognisable tech brands. We're partnering with a major global technology company to find a Communications Manager to lead and coordinate international social media programmes from London. You'll join a team that runs large-scale campaigns across Europe, the Americas and beyond - ensuring every market tells a consistent, creative story that reflects the brand at its best. The Offer • Contract: 12 months, with strong potential for extension - inside IR35 - PAYE, • Annual Salary up to £90,000 doe - paid weekly through PrincipleHR, • Location: Central London, 3 days onsite (non-negotiable) What You'll Do • Lead the planning and delivery of international social media campaigns, • Partner with regional teams to share best practice, align content, and drive consistency, • Build and maintain toolkits, playbooks, and resources to upskill local markets, • Support creative shoots, workshops, and global campaign launches, • Track results and drive continuous improvement across markets, • Manage stakeholder communications and project timelines What You'll Bring • 7+ years in social media, communications, or marketing, ideally across multiple markets, • Strong experience managing complex campaigns or programmes, • Proven ability to work with international teams and stakeholders, • Confident communicator with a mix of creative and analytical thinking, • Hands-on understanding of organic social, community management, and brand storytelling - Candidates focused solely on paid or TikTok-only content may not be the right match for this one. Why This Role Stands Out This isn't just another comms contract. You'll shape how a global tech brand shows up online, from creative direction to campaign execution, while collaborating with some of the most talented social strategists in the world. Interested? Apply Now or send your CV or LinkedIn profile today to Som for immediate consideration. Som |

iManage Specialist / iManage DMS Specialist A fantastic opportunity has arisen for an iManage Specialist / iManage DMS Specialist to join a London based global law firm on a permanent basis. iManage Specialist / iManage DMS Specialist Summary: This role will be instrumental in supporting the firm’s strategic investment in iManage and its broader technology infrastructure. The focus will be on the operational management of the firm’s iManage Cloud platform, including resolving support tickets, maintaining system performance, and enabling seamless integration across the legal technology ecosystem. It is a hands-on position, ideal for a technically proficient iManage professional who excels in problem-solving. iManage Specialist / iManage DMS Specialist Key Responsibilities: • Provide second- and third-line support for iManage Cloud and integrated legal applications (e.g. Intapp, BigHand, 3E, Litera pdfDocs, Draftable)., • Contribute to the Document Management System (DMS) roadmap and continuous improvement initiatives, • Manage and maintain iManage Work 10, Security Policy Manager (SPM), and Threat Manager. iManage Specialist / iManage DMS Specialist Attributes/Skills: • Expertise in an Application Support role in a law firm is essential, • Strong experience with iManage Cloud and Work 10 in multi-library environments., • Experience supporting legal applications such as Aderant, 3E, Intapp, or Litera., • Experience working within an ITIL framework (minimum Foundation Level 4). iManage Specialist / iManage DMS Specialist

Product Cyber Security Specialist New Malden - Hybrid and optional compressed working (3 days per week onsite) £60,000 - £70,000 + Excellent Benefits Define Possible at Northrop Grumman UK At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a job; it’s a mission. As a Product Cyber Security (PCS) Specialist, you will be responsible for engineering lifecycle support, providing security subject matter expertise to platform delivery teams, and reviewing their functional activities. You will be instrumental in creating and automating specific cyber security artefacts of assurance. You will be reporting to the PCS Engineering Manager and acting as a linchpin in the PCS team. You will have the chance to work on utilising advanced technologies, particularly in automation, AI, and decision support, to enhance our product cyber security capabilities. You’ll be at the forefront of helping to make our products as secure as they possibly can be. Our UK Defence business is a Sovereign software and systems centre of excellence. In addition to developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems. Responsibilities: • Growing the automation of product cyber security risk and vulnerability assessment outputs, including the use of Artificial Intelligence and other applicable approaches., • Providing cyber security expertise throughout the project product systems engineering lifecycle., • Accountable for the integrity of platform product cyber security risk management artefacts and delivering timely, proportionate advice to project product delivery teams., • Planning Product Cyber Security activities and contributing towards the provision of task-hour estimates., • Supporting project and security leadership in the proportionate delivery of product cyber security., • Assisting leadership in implementing an efficient and cost-effective product cyber security delivery capability, including professional SQEP certifications. Benefits: We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team. We are looking for: • A strong background in cyber security and/or engineering capability, with a degree in Engineering, Computer Science, Cyber Security, or an equivalent technician qualification., • A keen interest in cyber security for industrial control systems., • Experience with cyber and engineering design data processing., • Proficiency in Excel and analytics, coupled with tooling experience including Python and SQL., • Experience with Power BI or similar business intelligence tooling., • Industrial Control Systems (ICS) awareness., • Data science expertise., • Experience with AI, Generative AI, and LLM tooling., • Secure by Design to UK MOD standards, including DEFSTAN 05-139 and cyber security assessment DEFSTAN 05-138., • Knowledge of NIST CSF., • Familiarity with ISA 62443., • Threat modelling experience, including Mitre ATT&CK, DEF3ND, and EMB3D., • OT/ICS Certification and/or experience., • Cyber Security Risk Management., • Vulnerability / Patch / Update Management. Security clearance: You must be able to gain and maintain the level of UK Government security clearance in line with the job role (SC), noting that the nature of our products also requires that you are of sole UK nationality. Our requirement team is on hand to answer any questions and we will guide you through the process: . Why join us? • Be part of our global team of 100,000 colleagues – The possibilities for your future career are only limited by your drive. Whether you’re looking for a hands-on internship or your next leadership position, we have career opportunities across the world. Northrop Grumman continues to expand and broaden our presence in global markets and strengthen our partnerships with local industry., • A mission to believe in – Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions, to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters., • A place to belong and thrive – Every voice matters at our table meaning you can bring your authentic self to work. From our Employee Resource Groups backed by thousands of employees, to sponsoring Cheltenham Pride and our partnerships with Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong, • Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise and nurture your passion. Looking for flexibility? Balance your professional career with your personal life, health and wellbeing benefits, discount schemes, pension benefits and investment in your future development. Speak to our team to find the balance that’s right for you.

K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the United Kingdom, who is actively hiring candidates to expand their teams. Job Role: Lead LIMS Consultant Location: London, United Kingdom Technology; Labware LIMS Employment Type: Permanent Description: Your role As a LabInformatics Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required • At least 10 years of experience in Labware LIMS implementation, enhancements and support work., • Knowledge of other LIMS applications like LabVantage LIMS, Sample manager, StarLIMS…, • Knowledge of Oracle, SQL, • Experience in programming language like Core Java, Java Script Preferred • At least 10 years of experience in Pharma, R&D, Healthcare domain with implementation experience of Labware LIMS, • At least 10 years of experience in creating requirement specifications based on Architecture Or Design Or Detailing of Functionality and Processes /Development/ Configuration/solutions evaluation/ Validation and deployment, • At least 5 years of experience in capturing detailed user requirements related to configuration and customization, documentation, data migration analysis and mapping current business process., • Integration and Interfaces with other systems or applications like ERP, PLM/other applications, • Experience in Software development lifecycle, database (Oracle and SQL Server) concepts and integration design., • Experience in Master Data Setup and Data Migration (master and legacy data), • Experience in Reports and Labels, • Experience in working with geographically distributed teams., • Planning and Co-ordination skills Note: Applicants for employment in the United Kingdom should possess work authorization which does not require sponsorship by the employer for a visa.

Our client has a new opportunity for an AV Technician to join their team. The role involves supporting the Discipline Head and Senior AV & IT Logistics Manager as part of a professional team delivering high-quality technical presentation services to events — primarily within the venue and occasionally at external locations. Salary: Up to £32,000 + Direct Staff Benefits Closing date for applications: Friday 21st November 2025. The AV Department The AV Department is part of the Operations team, which prides itself on delivering exemplary levels of customer service to enhance the visitor experience. The department delivers Audio Visual services for the venue and is a key part of its success, incorporating many specialists in the AV industry. They work closely with event managers to organise and operate most events, providing first-class AV technology to clients. Key Tasks • Rigging and de-rigging audio, lighting, AV, video/data, sets, and display equipment in accordance with health and safety regulations and procedures., • Operate Audio Visual technical equipment during events., • Undertake general duties under instruction from the Senior AV & IT Logistics Manager or Discipline Head, including maintaining a tidy and efficient working environment., • Represent the AV Department as a Client Liaison Technician, acting as a conduit between the client and project management on an event., • Assist with the development of facilities and extend the boundaries of achievable operations., • Assist with inventory storage of equipment, including repairs., • Undertake training (both internal and external) in all relevant technical subjects., • Support the Senior AV & IT Logistics Manager or Discipline Head in identifying improvements in day-to-day operations., • Deploy equipment at own discretion if essential to the effective operation of an event. (If billed to a client, prior approval is required from management.), • Make immediate procedural decisions where necessary; more significant decisions will be made in conjunction with senior staff., • Carry out any other duties as requested by management (including weekend work)., • Assist in the delivery of Event ICT, including but not limited to: running network cables, basic troubleshooting, VLAN association, IP subnet address configuration, setting up printers and IP phones. Person Specification Experience • Excellent knowledge of corporate audio-visual equipment, with up-to-date technical knowledge., • Strong verbal and written communication skills, with the ability to articulate with clients under event pressure., • Ability to work across teams to deliver client expectations in a timely and professional manner., • Confidence to identify risks and make dynamic decisions to protect the venue and the client. Technical Skills and Qualifications • Qualification in Audio Visual or equivalent experience., • IOSH trained, or equivalent experience in working at height and manual handling., • Any rigging and slinging training. Behaviours • Working together, • Seeing the Big Picture, • Delivering at Pace, • Managing a Quality Service About the Centre We are a central London premier venue for domestic and international events. Located in the heart of Westminster, our award-winning venue offers modern, flexible spaces for all types of events — from conferences and exhibitions to award ceremonies, dinners, and fashion shows. We host hundreds of events each year, ranging from high-profile international conferences to bespoke corporate meetings. At the heart of everything we do is a steadfast commitment to exceptional customer service. Our people are central to our success. From our acclaimed in-house caterers, to our expert AV and IT teams, every member of staff plays a vital role in delivering outstanding experiences. As of 2025, we’ve proudly achieved over 50 industry awards since 2014 — an ongoing recognition of our excellence in the events sector. Most recently, we were awarded three Gold Eventex awards for Best Venue, Most Versatile Venue, and Best Event Space. These accolades reflect our unwavering commitment to delivering outstanding experiences for every client and delegate. This is an exciting time to join the Centre, as we continue to grow, evolve, and lead in a dynamic events landscape. Benefits include: • Bonus scheme (discretionary) calculated on corporate and individual performance., • Membership of Pension Scheme with an employer contribution of 28.97%, • 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day, • Subsidized staff restaurant/coffee bar, • Interest free season ticket loan, • Cycle to work scheme, • 3 days paid volunteering, • Participation at staff events; celebratory, educational, team, • Access to learning and development tailored to you, • A working culture which encourages inclusion and diversity, • Regular employment engagement activities, • You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.

WHO WE ARE AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Cloud Applications Engineer supports the design, deployment, and optimization of cloud-based collaboration and productivity applications in the legal sector for an AVI-SPL client, including Microsoft 365, Google Workspace, Zoom, and other SaaS tools. The role focuses on solution configuration, lifecycle management, and technical enablement. It involves close collaboration with internal teams and stakeholders to ensure applications are secure, scalable, and efficiently integrated. Successful execution drives application adoption, operational excellence, and improved user experience in legal environments. WHAT WE’RE LOOKING FOR: • Implementation of Single Sign-On (SSO) and Application Registrations., • Housekeeping and management of certificates and secrets, including expirations, renewals, and removals., • Tenancy-level global M365 configuration and administration, including Entra Connect and Intune., • Phased implementation of Conditional Access policy changes, including management of user accounts experience and contribution to communications and training., • CoreView Configuration Manager administration., • BYOD and Corporate Device Management via Intune, including MAM, App Protection, Apple, • Business Manager, and Android Enterprise., • Management of EntraID services, including EntraID Connect, Entra Cloud Sync, Conditional Access, MFA, App Registrations, SSO, B2B, B2C, and Passwordless authentication., • Purview within M365, including Information Protection, Retention, Sensitivity Labels, e-Discovery, and Reporting., • Log Analytics administration., • Development and management of Logic Apps., • M365/Azure API integrations. Education and/or Experience: • 3–5 years in IT or cloud engineering roles, with hands-on experience in Microsoft 365, Azure, and EntraID / identity management., • Proven experience implementing and managing:, • SSO, MFA, Conditional Access, B2B/B2C, and passwordless authentication, • Intune / BYOD device management, including MAM/App Protection, Apple Business Manager, Android Enterprise, • Certificate and secret lifecycle management, • M365 governance & compliance tools (Purview, retention policies, sensitivity labels, e-Discovery), • Exposure to automation and API integration (Logic Apps, Power Automate, or similar), • Experience in log analytics and reporting within M365/Azure environments, • Track record of phased implementation of configuration or security changes, with minimal disruption to users Desirable Expertise: • Experience with Google Workspace and Lark Connection WHY YOU’LL LIKE WORKING HERE: • Medical benefits, • 25 Days Paid holidays, • Enjoyable and dynamic company culture, • Training and professional development opportunities Items to Consider: • AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account., • This position will generally work on customer sites and may deal with a construction site-type of work environment. MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

WHO WE ARE Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. Purpose of the Role Are you passionate about delivering seamless IT experiences and keeping infrastructure running smoothly? As our IT Infrastructure Specialist, you’ll be at the heart of our technical operations — managing Active Directory, supporting our VMware environment, and resolving IT issues with precision and care. You’ll work closely with the IT Infrastructure Manager and collaborate across teams to ensure our systems are secure, efficient, and user-friendly. This is a hands-on role where your technical expertise and customer-first mindset will make a real impact across the business. Responsibilities You’ll be responsible for: • Managing and maintaining Windows Server environments (2012–2019), • Providing expert-level support for Active Directory, Group Policy, and Windows Deployment Services, • Administering and optimizing Office 365 and Azure environments, • Supporting Citrix, VMware, and core server infrastructure, • Troubleshooting hardware and networking issues (TCP/IP, DNS, DHCP), • Deploying images using SCCM and supporting Windows 10/11 OS, • Delivering excellent support for Microsoft Teams, • Monitoring server backups and ensuring software/hardware orders are fulfilled, • Managing Microsoft licensing and ensuring compliance, • Following ITIL-aligned service management practices and improving processes, • Ensuring all installations are recorded and licenses verified, • Reporting software process violations and supporting daily operations checks What we are looking for You are someone who thrives in a fast-paced environment and brings a mix of technical depth and customer focus. To thrive in this role, you will need Technical Skills & Experience in the following: • Microsoft certification or equivalent experience, • Proven experience with Office 365 / Azure Administration (Essential), • Strong knowledge of Active Directory, VMware, and Windows Server, • CCNA or equivalent networking experience, • Hands-on experience with desktop and server hardware (2nd line support), • Familiarity with ITIL service management practices (Advantageous)

About Us: Founded on the grounds of innovation – iXceed Solutions , is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more. Website : ___ LinkedIn URL : ___ Position: Front Office Executive Location: Slough, London Mode of Work: Fully Onsite Role 5 days in a week Contract Type: Permanent role Work History:- Previous banking/financial service/insurance etc experience in the UK - very benefical Need to have minimum 2 years of customer service experience in the UK (customer service through face-to-face/over the phone) Work history needs to be within the last 3 years Why my job matters :- You will be interacting with our personal and business customers over the phone and via live chat. You will be the ‘voice’ of Client aiming to Surprise & Delight our customers by being an expert in our processes, systems and digital channels. You will deliver customer service and create FANS for life through your ‘Attention to Detail’ by offering a consistent first contact resolution approach. As an Front Office Executive you will understand and demonstrate our Culture, Values and Behaviours within Front Office Executive and across client as an organisation. What I need to do – my accountabilities :- • Solve problems and delight customers, you will ask lots of open questions to understand customer’s needs, then act efficiently to provide a first call resolution and fair outcomes. • You deliver customer experience utilizing our call and chat framework and quality assurance standard to guide you, you act with good faith for our customers to achieve their financial goals. • You get a kick out of solving problems and serving customers. You will serve a wide range of customer queries, many of your customer queries will be complex in nature. Once you complete business training you will be handling business queries such as bulk/batch payment troubleshooting, token support as well as international payments at both retail and business level. From the beginning of you journey you will handle complex call and chat types such as customer complaints or supporting our vulnerable customers. • Using your in depth knowledge of our products and processes, coupled with you resilience, tenacity and professionalism to find solutions for our FANs. • Perform at a high level every day to deliver the key performance indicators for the role; average handling time, schedule adherence, errors and customer satisfaction. • Attending to every detail on calls and live chat is essential, operating in a regulated environment, serving both simple and complex enquiries, aiding vulnerable customers and making things right when they sometimes go wrong. • You are able to clearly articulate information being provided to customers via live chat by using simple and clear language to provide an efficient and high level of customer experience • You demonstrate the ability to maintain high levels of attention to detail and proactively correct and double check any potential spelling and grammatical errors when responding to customer via live chat • Ability to maintain high levels of attention to detail when multi-tasking as you could be servicing multiple customers via the live chat platform at any given time • You will adopt a future issue prevention mindset by looking ahead to understand what else the customer might need as part of a future or follow up request when servicing them and educate the customer on how they can self serve their query and set the customer up to win long term • How to operate professionally always, whether under pressure at busy times or when solving complex, time pressured customer issues for our personal and business FANs. • To be passionate about your personal growth and development, taking accountability for your own success and progression. • Passion to learn & understand Client products, processes, risk & compliance. Fully embedding your knowledge so our FANs are protected against fraud and any other security risks is paramount. Skills • Be resilient and tenacious in your job role, particularly during busy times to surprise & delight our FANs whether it’s the first or last call of the day. • How to manage customer complaints effectively and with empathy, taking ownership for making things right for our FANs. • How to adapt and be comfortable operating in a high speed, fast paced environment where change and revolution is the norm. • Know when to ask for help, we encourage colleagues to ‘Bump It Up’ to a Manager to ensure we deliver fair outcomes for our FANs every time. • Excellent communication skills, both written and verbal. If you are talking to our customer via Live Chat, it’s absolutely crucial that you are able to articulate yourself in a manner that is clear and appropriate for customers. Knowledge:- Previous Contact Centre experience is desirable however not essential • Exposure to financial services is highly desirable however not essential • Experience in Customer service is essential to support deliver customer experience Career Step Definition Knowledge • Administers processes and systems and contributes to team activity. Problem Solving • Problems are defined and may sometimes need investigating. Stakeholders • Communicates with team and customers to ensure that their needs are met. Planning • Plans own daily activity and gets involved with team activity with the help of their team leader. Responsibility & Risk • Works closely with their team leader to own and deliver pre-defined objectives or service levels. • Understands that there are consequences of not following processes

Job Title: Technical Integration Manager Location: London Department: Product / Technology About the Opportunity My client is a rapidly growing SaaS business delivering a no-code orchestration platform designed to help B2B businesses streamline integrations, automate workflows, and innovate at speed — all without writing code. They’re operating at the forefront of product automation, helping clients reduce operational complexity and launch impactful solutions with greater efficiency. The Role My client is seeking a Technical Integration Manager with a strong logical mindset and an eye for detail. This is a hands-on, cross-functional role that sits at the intersection of product, technology, and client delivery. The successful candidate will be responsible for supporting key client onboarding, shaping how integrations are configured, and building workflow automations using the platform’s no-code capabilities. A core part of the role will involve supporting one of the client’s largest enterprise accounts — managing daily technical requests, deploying new environments, and delivering solutions in collaboration with external technical teams. The position also includes contributing to product development by building third-party integrations, testing reusable templates, and helping create automation that drives real customer value. It’s an excellent opportunity for someone looking to take ownership of a technical function and grow into a leadership position as the business scales. Key Responsibilities Integration & Template Development • Collaborate with product and engineering teams to scope, test, and launch new third-party integrations, • Build no-code workflows and templates that demonstrate key automation use cases, • Interpret API documentation and client logic requirements into scalable, reusable workflows, • Act as the technical point of contact during onboarding for new customers, • Provide hands-on support to strategic accounts — including setup, troubleshooting, and custom workflow creation, • Help define and improve a product-led onboarding experience to reduce time-to-value, • Work closely with Customer Success and Sales to ensure seamless transitions from pre-sales through to full adoption Candidate Profile Essential Experience • 2+ years in a technical role (e.g. integrations, technical support, product operations, SaaS onboarding), • Strong logical reasoning and technical problem-solving skills, • Understanding of how APIs function and how systems connect, • Experience with no-code/low-code tools or workflow automation platforms, • Ability to communicate technical ideas to non-technical stakeholders, • Previous experience within the iGaming sector, • Background in scripting, integrations, or technical product management, • Conceptual understanding of REST APIs, JSON, or Webhooks, • A key role within a fast-growing SaaS company working with major international clients, • Involvement in live production environments and high-impact projects, • Hybrid working model with flexibility around structure and hours, • Competitive compensation and benefits, • Long-term career development, with scope to lead a growing technical function

Backend Engineering Team Manager | London (Hybrid – 3 days in office) | Up to £110,000 per annum | Permanent Peaple Talent have partnered with a brilliant client in London looking to recruit a Backend Engineering Lead on a full time permanent basis. The engineering team plays a key role in enabling our client’s operations by designing, developing, and maintaining enterprise software that serves internal business needs. This includes creating integrations and middleware solutions, as well as building bespoke applications tailored to specific requirements. The Engineering Lead will oversee the backend engineering function. In this capacity, the Lead will partner with IT leadership and business stakeholders to shape and deliver the team’s roadmap, ensure accountability for outcomes, and foster professional growth through coaching and support. The role also involves upholding high standards of technical execution and operational reliability. The team primarily develop software in Python, with deployments and operations managed on Microsoft Azure. Key Responsibilities: • Provide leadership to the backend engineering group, ensuring strong technical direction alongside effective team management., • Drive recruitment, onboarding, and continuous development of engineering talent to strengthen team capability., • Take ownership of the team’s delivery commitments and guide decisions on system architecture and design., • Promote automation and efficiency, helping non-technical partners recognize the strategic value of engineering-led improvements., • Partner with engineers and business stakeholders to shape clear technical requirements for projects and products., • Work closely with colleagues across functions to design, validate, and roll out technology solutions., • Ensure solutions are designed and delivered to align with business objectives and measurable success outcomes., • Act as the voice of engineering in cross-departmental initiatives and planning sessions., • Define goals and performance expectations at both team and individual levels, and track progress against them. Key Experience Required: • Proven background in designing and delivering enterprise-grade software solutions., • Beneficial experience includes T-SQL, X++, Microsoft Dynamics 365 Finance & Operations, and familiarity with supply chain, retail, or eCommerce domains., • Track record of leading and developing engineering teams, with both technical and people management responsibilities., • Excellent communication abilities, with strength in stakeholder engagement and problem-solving., • Strong awareness of business priorities and the ability to balance technical decisions with technical outcomes., • Skilled in performance optimization, troubleshooting, complex issues, and applying secure coding standards., • Extensive hands-on experience with Python., • Deep knowledge of system architecture, continuous integration/continuous delivery, and modern engineering practices., • Solid expertise with cloud technologies, with a focus on Microsoft Azure. If you are interested in this position, please apply with an up to date copy of your CV.

Intapp Application Specialist, 12 month contract, London (Hybrid 2 days onsite), £450 per day pay (outside scope) Our customer, a leading law firm based in central London are looking for an Intapp Application Specialist to join the team and pick up the slack on a number of projects and BAU tasks. Duties and Responsibilities • Manage the day-to-day administration of Intapp products (Conflicts, Intake, Integrate and Walls)., • Monitor system health and performance and escalate issues to TechOps or Intapp Support as needed., • Support data integrations with core systems such as PMS, MDM and CRM., • Coordinating with Intapp, implementation partners and internal stakeholders to schedule and implement upgrades., • Work with Engineers across the Technology Product Team to share Intapp knowledge within the function., • Provide technical analysis of project needs and implementation recommendations., • Configuring forms, workflows, rules, modules and integrations., • Work closely with the product owner to deliver the product roadmap., • Working to an agreed specification or product backlog to complete tasks, as directed and scheduled, to timescale, estimates and within budget. Communicating all potential risks, issues and reporting progress to the product owner (or project manager where applicable) throughout. Detail the steps needed to action assigned tasks or issues, as well as provide size estimates., • Follow the firm’s change management process to raise change requests for enhancements, fixes and upgrades for approval by the Change Advisory Board., • Build PowerBI reports to provide key information to Risk & Compliance and the Board., • Develop and maintain system documentation, including configuration, workflows and data mappings., • Keep all key documentation up to date and stored centrally., • Attend regular stand ups to ensure the status and progress on all current work is kept updated within appropriate processes and work management systems and communicated at all times., • Ensure compliance with client confidentiality, regulatory and security requirements. Skills/Experience • Significant experience of implementing, configuring and supporting Intapp applications (Conflicts, Intake and Integrate)., • Familiarity with the product's architecture, data schema and all components., • Strong technical background using SQL Server for queries and data analysis., • Experience with PowerBI is desirable but not essential., • Familiar with data integration via REST/SOAP APIs and Intapp’s Swagger UI., • Use of issue tracking platforms, such as DevOps., • Experience in the legal sector is highly desirable, particularly with matter lifecycle processes., • Software development experience or exposure with a strong understanding of logic, patterns, and algorithms and an understanding of development methodologies., • Product development and software engineering experience., • Strong problem-solving and troubleshooting skills., • Experience with providing estimates on work effort and with technical sizing and scalability., • Ability to communicate effectively with both technical teams and non-technical stakeholders., • Excellent written skills with the ability to produce high quality documentation., • Methodical and analytical., • Pro-active, self-motivated and takes initiative., • Flexible and willing to undertake a wide variety of challenging tasks., • Good problem management skills - able to see a problem through to a solution., • Capacity to learn, to assimilate information quickly and to acquire new skills. Flexible and willing to undertake a wide variety of challenging tasks., • Highly diligent with focus on the details, with ability to analyse technical challenges and approaches solutions in a systematic fashion., • Personable and confident - able to build relationships with colleagues and key stakeholders across the business and work with them accordingly., • Able to work independently and effectively manage own workload with excellent organisational skills.

Are you looking to leverage your skills in Cyber Security within finance domain, and bring your advisory expertise on CyberArk Endpoint Privilege Manager? We have an exciting opportunity for you – Privileged Access Management & Endpoint Privilege Management SME! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Make an impact working for a global consultancy company., • Be the driving force behind the growth and success in our Cyber Security Program., • Build strong relationships with a diverse range of stakeholders. The Role As a PAM EPM SME, you will be responsible for governing and advice on technical direction for CyberArk and access management endpoint privilege management for an investment bank. Key responsibilities: • Govern and advise on technical direction for Authentication, CyberArk and Access Management, especially through technical workshops and 1:1 coaching sessions., • Daily management and maintenance of the Authentication, CyberArk and Access Management platform, ensuring service availability; health and performance monitoring, and alerting and the maintenance of operational and technical documentation., • Proactively initiate investigations for improvements for standard operating processes and procedures., • Utilising the current owned or licensed tools available to evidence and escalate issues to the management team., • Extensive Hands-on experience in CyberArk Endpoint Privilege Manager. Your Profile Essential skills/knowledge/experience: • Extensive work experience in PAM solutions with strong focus on CyberArk EPM., • Knowledge of Microsoft Active Directory (e.g., Certificate Services or Federated Services)., • Experience with Entra ID including management via Powershell modules and Graph API or Conditional Access Policies., • Skilled in DNS configuration and advanced troubleshooting., • Knowledge of Quest Change Auditor and Quest Forest Recovery Manager., • Hands-on experience with Azure AD Connect Connectors, sync rules and metaverse queries., • Experience with SSO implementation via SAML and OAUTH., • Knowledgeable of PowerShell Automation and centralised management and script creation., • Sound understanding of Multi-Factor Authentication configuration via MS Authenticator. Desirable skills/knowledge/experience: • Previous experience with CyberArk Privileged Access Management., • Experience with CyberArk Endpoint Privilege Manager., • Knowledge of cloud security best practices and compliance standards., • Experience with agile development methodologies. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes. You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Application Process 1. Online application > 2. Technical assessment > 3. Technical discussion > 4. Managerial discussion > 5. HR discussion. (Tech graduate role – typically), 2. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion (EP role – usually) Join us and do more of what matters. Apply online now.

Role Overview We are seeking an experienced Practice Architect with a passion for modern workplace technologies to join our dynamic team. This pivotal role will be primarily focused on delivering robust solutions utilising Office 365, Microsoft Intune, and modern operating system deployment methods. The successful candidate will play a key part in supporting solution architects in the development and implementation of solutions for both global and regional initiatives, ensuring technical excellence and innovation throughout. Main Responsibilities • Lead the technical design and implementation of modern workplace solutions, with a particular focus on Office 365, Microsoft Intune, and OS deployment strategies., • Collaborate closely with solution architects to develop scalable, secure, and efficient solutions that meet business requirements on a global and regional scale., • Design, develop and deploy services in the Intune and 365 Ecosystem, • Provide expert technical guidance and support throughout the solution lifecycle, from initial planning to delivery and post-implementation review., • Provide technical support to resolve tickets, troubleshooting issues, and providing expert guidance to end-users and other team members., • Act as a subject matter expert, staying abreast of industry trends and emerging technologies within the modern workplace arena., • Mentor, coach, and support junior team members, fostering their professional development and ensuring knowledge transfer across the team., • Develop and maintain technical documentation, best practice guides, and solution architectures., • Engage with stakeholders across the business to understand requirements and translate them into effective technical solutions. Key Skills and Experience • Demonstrable experience designing and implementing modern workplace solutions, including Office 365 and Microsoft Intune., • In-depth knowledge of modern OS deployment methods (e.g., Windows Autopilot, Configuration Manager, Windows Update for Business)., • Strong understanding of security, compliance, and identity management within Microsoft 365 environments., • Experience and confidence creating, maintaining and deploying scripts through Powershell, • Proven ability to support and mentor junior team members, with a collaborative and inclusive approach., • Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences., • Experience working in multi-national environments and delivering solutions for global and regional projects., • Strong analytical and problem-solving skills with a commitment to delivering high-quality results. Qualifications and Certifications • Microsoft Certified: Modern Desktop Administrator Associate (MD-102), • Knowledge of Agile, ITIL practices and service management., • Exposure to DevOps methodologies and tools., • Ability to manage and optimise storage solutions., • Analytical thinker with a passion for technology and innovation., • Strong problem-solving skills and attention to detail., • Collaborative team player able to work independently and mentor junior staff., • Commitment to delivering high-quality solutions and exceptional customer service. Location & working patters Based in London or Bracknell, with hybrid working arrangements and occasional travel as required.

Job Title: Identity & Access Management (IAM) Specialist – (Active Directory, Entra, Okta, SailPoint, CyberArk) Location: Hybrid SC Clearance Mandatory for this role. Overview: Join a dynamic Identity & Access Management team supporting both IT and Operational Technology systems within a critical utilities environment. This role focuses on implementing and managing corporate and operational identity solutions, ensuring compliance with relevant security frameworks, and supporting the transition of IAM services to third-party partners. We are seeking a seasoned IAM professional with deep expertise in Active Directory, Entra ID (Azure AD), and Okta, along with experience or familiarity in SailPoint or CyberArk. The ideal candidate will support both Identity Governance & Administration (IGA) and Privileged Access Management (PAM) initiatives while enabling secure hybrid identity integrations across IT and OT platforms. Key Responsibilities: Project Delivery & Implementation: • Support deployment of identity solutions for third-party smart access systems., • Assist in designing IT and OT identity frameworks, identifying limitations, and resolving system inconsistencies., • Facilitate smooth transitions across IT and OT environments, including hypercare and process adaptations., • Investigate and resolve IAM security incidents, access anomalies, and authentication issues., • Review and monitor Identity Threat Detection & Response (ITDR) systems., • Collaborate with SOC teams to detect privileged account misuse and insider threats. Identity & Access Management (IAM): • Design, implement, and maintain IAM solutions leveraging Active Directory, Entra ID, Okta, SailPoint, and CyberArk., • Configure Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access Policies for OT integration with existing IT tooling., • Define and enforce Role-Based Access Control (RBAC) and least privilege principles across enterprise and industrial systems. Identity Governance & Administration (IGA) – SailPoint: • Implement and manage automated provisioning, deprovisioning, and access certifications via SailPoint., • Build workflows for user lifecycle management, identity reconciliation, and compliance reporting., • Integrate SailPoint with Active Directory, Entra ID, SAP, ServiceNow, and other enterprise systems. Privileged Access Management (PAM) – CyberArk: • Administer CyberArk PAS for privileged account security., • Manage Privileged Session Manager (PSM), Vault, and Endpoint Privilege Manager (EPM)., • Monitor privileged access, enforce Just-In-Time (JIT) access, and generate compliance reports. Hybrid Identity & Security: • Implement hybrid identity solutions connecting on-prem Active Directory with Azure AD, Okta, and SailPoint for OT environments., • Ensure IAM solutions adhere to CAF, eCAF, NIST, and other regulatory frameworks., • Conduct access audits, identity risk assessments, and compliance reporting., • Work closely with cybersecurity, risk, and compliance teams to align IAM strategies with regulatory requirements. Collaboration & Documentation: • Partner with OT, cybersecurity, compliance, and risk teams to define policies and access controls., • Develop IAM runbooks, playbooks, and conduct user access reviews., • Provide IAM training and awareness for employees and technical teams. Technical Skills & Experience: • Directory Services: Active Directory (AD DS, AD FS, Group Policy, LDAP, Kerberos, NTLM); Microsoft Entra ID (Azure AD), Conditional Access, Identity Protection., • IAM Platforms: Okta Identity Cloud – SSO, MFA, API integrations, identity governance., • OT/ICS Knowledge: SCADA, ICS, and OT identity management., • Identity Governance: SailPoint IdentityNow/IdentityIQ – access reviews, lifecycle automation, compliance workflows, and enterprise application integration., • Privileged Access Management: CyberArk – Vault administration, credential rotation, JIT access, session monitoring, compliance reporting., • Security & Compliance: CAF, eCAF, NIST frameworks; IAM controls for critical infrastructure; incident response and threat detection. Preferred Certifications: • Microsoft Certified: Identity and Access Administrator Associate, • Okta Certified Administrator/Professional, • SailPoint IdentityNow/IdentityIQ Engineer, • CyberArk Defender/Guardian, • CISSP or Certified Identity and Access Manager (CIAM) Preferred Industry Experience: • OT cybersecurity best practices, • Hybrid cloud identity management for Azure & AWS Please note - Candidate must have SC Clearance for this position.

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For We are looking for an experienced Footwear Technologist, ideally with a background in manufacturing and sourcing of premium women’s footwear and leather goods. A thorough knowledge of footwear development and manufacturing. Has a good awareness of market trends to ensure that the footwear is functional, comfortable, and aesthetically pleasing. Main Duties • Support the Sourcing Team by maintaining data regarding supplier quality issues and ensuring that records are maintained and updated, • Facilitating raw material and sample testing and communicating the results to internal stakeholders, • Help to collate the data on leather sourcing and volumes to provide the Leather Working Group, • Becoming familiar with compliance and regulations to ensure that the necessary processes and documentation is followed and in order and records are kept, • Accessing the internal order tracking system to advise on Head of Sourcing on shipment schedules, so the resources in Asia can be applied to the right factories, • Follow up with the distribution centres in the UK, Europe and the US to ensure that any sample to illustrate issues are being sent to HQ and the suppliers, • Support cost negotiations & work closely with brand partners to ensure prices and margins are achieved, • Work proactively with the UK team and Asia Supply Chain team to take appropriate action on production schedules and material approvals, • Send samples off for testing and following up on quality related issues, • Build cross-functional team relationships to confidently communicate information regarding supply chain related issues, • Assist and support the team with day-to-day duties Requirements • Carry out regular store visits to report on quality standards, • Product data input on the required systems, • Complete seasonal product reports for senior leadership meetings, • Support other departments when cover is needed, • Where necessary go on trips with the Buyer and/or Designer to suppliers around the world, • Liaise with DC QC team to ensure that products are inspected appropriately, • Investigate quality issues, find solutions and report findings to the QA Technical manager, • Ensure emerging issues are resolved quickly and effectively, • Ensuring traceability of confirmation samples into the warehouse is maintained, and that you have an oversight of the DC inspection process, • Ensure all damaged goods, manufacturing faults, transit damages are processed in an appropriate manner and that all costs are recharged to responsible parties through correct process, • Ensure international compliance documentation is accessible in the central system to prevent shipping delays Skills • Technically trained in footwear fitting and grading, • Previous experience in footwear production or sourcing, • Can work to tight deadlines, • A strong and effective communicator, • Has experience in women’s premium fashion footwear, • Inquisitive and confident - enjoys researching and summarising information on ad-hoc projects, • Project management skills - the ability to manage multiple areas of work and ensure deadlines are met and work is delivered to a high standard, • Attention to detail and accuracy essential- the ability to research, understand and relay information on legislation and advise actions as required to the relevant stakeholders, • Has a good understanding of leather, • Has Microsoft Word, Excel and PowerPoint Skills Benefits • Competitive basic salary, • Pension and life assurance, • Enviable discounts, • Gym Discounts, • Summer Hours - 3pm Friday finish, • Half Day, Pay Day Friday (once per month), • RetailTrust support, • And so much more! Our Culture We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism

JOB DESCRIPTION POSITION: Reserving Manager ASSIGNMENT NO: 29177 LOCATION: London Purpose of the Reserving Manager: A fundamental role in the Actuarial team, responsible for supporting the Head of Reserving in delivering all aspects of quarterly reserving, which includes the quarterly reserving process, internal and external reporting, as well as inputs into where required, the relevant Finance processes, IFRS 17, and SII TPs (Solvency II Technical Provisions). This will be managing analyst(s) in carrying out reserving and supporting the development of a high performing team. As part of the team, the role is responsible for delivering a “best in class” reserving process, utilising tech and sophisticated techniques, with responsibilities for the input into the design, implementation and continued development of the reserving process. Principal Accountabilities of the Reserving Manager: • Supporting the Head of Reserving in delivering all aspects of quarterly reserving, which includes the quarterly reserving process, internal and external reporting, including the production and review of all related reserving reporting e.g., Trust Funds, RITC, risk margin etc., • Responsible for ensuring appropriate methods, assumptions, and judgement, with clear justifications and audit trails, in line with professional standards, governance, controls and timeframe requirements, • To assist in undertaking an appropriate level of analysis to support business decisions and provide additional insight to the business, focusing on the key areas to understand the drivers and uncertainties behind claims emergence., • Ownership and clear communication of results and assumptions, including analysis of change, assessing/quantifying uncertainty, validating assumptions, reviewing material risks, and consolidation of impacts across classes to assess impact at Group and Entity levels, • Working collaboratively across a range of stakeholders, developing effective feedback loops, integrating information, and disseminating reserving insight, to challenge and/or support robust commercial decisions. Key stakeholders include Claims, Risk, Outwards RI, Portfolio Management, Portfolio Underwriting, and Algorithm Teams, • Provide all relevant inputs from Reserving into the IFRS 17, SII TP and capital parameterisation actuarial processes, including supporting the derivation of the Reserve Risk parameters, • Work collaboratively with the Regulatory Actuarial Team and Finance Team to understand the impact of reserve movements on the SII TP, IFRS 17 and Financial Year figures and reports Requirements of the Reserving Manager: • Qualified Actuary (FIA, FFA or equivalent), • Expert Reserving knowledge and sound commercial general insurance Lloyd’s/company market experience, • Obtained a relevant, numerate degree with a good overall grade, • Experience of managing a small team of analysts/students and prioritising others’ workloads, • Data science skills and a proven track record of applying them effectively in an insurance setting

Insurance Lead Sector Architect – Senior Manager Location: London Salary: £100,000 – £120,000 + £6,000 car allowance + 10% bonus About the Role We are seeking an experienced Insurance Lead Sector Architect at Senior Manager level to play a pivotal role in shaping and delivering technology-enabled business platforms for Tier 1 insurance clients. This is an opportunity to design visionary target architectures, drive complex transformations, and foster innovation across cloud, data, and AI within the insurance sector. Key Responsibilities • Architect and deliver end-to-end technology solutions for major insurance clients., • Develop sector-specific reference assets, target platforms, and strategic roadmaps., • Provide technical oversight across multiple programmes, ensuring architectural vision is realised., • Mentor and grow future architects within the team, accelerating capability development., • Lead innovation initiatives in areas such as cloud, data, AI orchestration, and new technologies., • Collaborate with senior client stakeholders to bring fresh perspectives and accelerate business strategies., • Support business development activities alongside client delivery and practice expansion. What We’re Looking For • Exceptional expertise in insurance sector business and technology architecture., • Proven ability to design and implement technology-enabled business platforms., • Strong background in end-to-end solution architecture and enterprise architecture., • Leadership experience in managing multidisciplinary teams on complex transformations., • Familiarity with the sector’s vendor landscape and relevant certifications (e.g. TOGAF, SAFe)., • Industry certifications (e.g. Guidewire Certified Specialist, Salesforce Financial Services Cloud) highly desirable., • Understanding of insurance regulations such as Solvency UK and FCA consumer duty., • Strong knowledge of cloud, data, and AI technologies., • Excellent communication and stakeholder management skills, from C-suite to operational level. What’s on Offer • Competitive base salary of £100,000 – £120,000., • £6,000 car allowance (cash equivalent available)., • 10% annual bonus., • Career progression within a growing architecture and consulting practice., • Access to continuous training, certifications, and professional development. This is an exciting opportunity for a seasoned architect to lead complex transformations in the insurance sector, combining technical depth, strategic vision, and client leadership to deliver real business impact.

Application Support Manager Location: [Flexible / Hybrid / UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day-to-day support operations, manage incident and request resolution, and work closely with business stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do • Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs., • Manage incidents, requests, and system changes through ITSM tools (ServiceNow experience essential)., • Collaborate with internal teams and third-party suppliers to resolve complex issues and drive root-cause analysis., • Implement and improve support processes, documentation, and knowledge sharing., • Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for • Proven experience managing an application or systems support team., • Strong knowledge of ITSM principles (ITIL certification desirable)., • Experience supporting and administering Salesforce or similar enterprise applications., • Excellent stakeholder management and communication skills., • Ability to work across Agile and Waterfall environments. Why join My client offers a collaborative and inclusive workplace where people are genuinely valued. You’ll have the autonomy to shape your career, contribute to meaningful projects, and be part of a culture that puts people first. Alongside competitive pay and benefits, you’ll find real opportunities to grow, make an impact, and help shape the future of our IT services.

🚀 Model Release and Test Manager – Life Insurance | £85K | 12-Month FTC | City of London (Hybrid, 3 Days Office) Model Release and Test Manager – Actuarial Transformation A leading global reinsurance organisation is undergoing a major back-office transformation, modernising how its Finance and Actuarial teams work together. At the heart of this programme are new actuarial model developments — and this role is key to ensuring they’re tested, validated, and delivered to the highest standards. The company is seeking an experienced Model Release and Test Manager to lead all aspects of testing across multiple model development projects. This is an opportunity to shape how testing is planned and executed, build strong relationships across global teams, and make a visible impact on a high-profile transformation. What You’ll Do • Lead the planning, coordination, and delivery of all model testing and release activities., • Define testing scope, develop test plans, and oversee execution to ensure quality outcomes., • Maintain detailed audit trails and reporting using JIRA., • Drive collaboration across Actuarial, Finance, and Systems teams., • Anticipate challenges, manage risks, and keep testing on track., • Coach and support a Test Analyst within your team. What You’ll Bring • Strong knowledge of the software development lifecycle and testing methodologies (Agile and Waterfall)., • 7+ years’ experience leading testing through the full project lifecycle., • Proven success in testing financial or actuarial reporting systems., • Expertise in test management, defect tracking, and stakeholder communication., • Hands-on experience with tools such as JIRA and Confluence., • Calm under pressure, with excellent organisational and relationship-building skills. Desirable • Background in the (re)insurance industry. This role offers the chance to work on a globally visible programme, shaping how actuarial models are tested and released in a dynamic, collaborative environment. 👉 Apply now or reach out directly to discuss further.

Application Support Manager - Specialist Insurer Location: London (Hybrid) Contract: Initial 6 months Rate: £750 per day (Inside IR35) A leading Specialist Insurer is seeking an Application Support Manager to lead and develop a small team responsible for the ongoing support, stability, and optimisation of their Policy Administration System (PAS) and wider business-critical applications. This is a hands-on management role, ideal for someone who combines strong technical expertise, particularly in SQL with proven leadership experience. You'll oversee a team of three application support analysts, ensuring operational excellence while remaining an escalation point for complex incidents and system issues. The business is in the midst of several programme initiatives, making this an exciting opportunity to influence improvements and enhance the resilience of key systems. Responsibilities: • Manage and mentor a team of Application Support Analysts, ensuring high-quality service delivery and effective issue resolution., • Oversee day-to-day support and maintenance of the Policy Administration System (PAS) and associated insurance applications., • Act as an escalation point for complex technical issues, providing hands-on problem-solving where required., • Collaborate with IT, Change, and Underwriting teams to maintain data integrity, optimise performance, and support system enhancements., • Identify and implement process improvements, documentation standards, and automation opportunities to improve efficiency. Requirements: • Proven experience in an Application Support or Support Management role within the Insurance sector, • Strong technical skills in SQL Server, including complex query writing, troubleshooting, and performance tuning, • Demonstrated experience supporting Policy Administration Systems or similar core insurance platforms, • Strong problem-solving, stakeholder engagement, and communication skills, • Experience leading small technical teams and providing hands-on escalation support in a fast-paced environment

About the Role You'll lead the data support function for the Portfolio Manager Support team in London, working alongside global counterparts in the US. The team is responsible for ingesting, transforming, and maintaining datasets used across the investment lifecycle, with a strong focus on automation, process improvement, and user experience. This is a hybrid role combining technical oversight, stakeholder management, and hands-on problem-solving. You'll interface directly with PMs, analysts, and engineers - ensuring data flows smoothly, requests are handled efficiently, and the team delivers consistent, high-quality support. Key Responsibilities • Lead and mentor a team of data analysts supporting front office users across asset classes, • Oversee data ingestion, transformation, and delivery workflows using Python, SQL, and cloud-native tools, • Manage service levels and expectations across a fast-paced, high-demand environment, • Collaborate with infrastructure and engineering teams to ensure seamless integration of data and systems, • Act as a point of escalation for complex data issues and drive root cause analysis, • Work with data vendors (e.g., Bloomberg, FactSet, Refinitiv) to manage external feeds and troubleshoot delivery, • Identify opportunities to automate workflows and improve data reliability and accessibility, • Contribute to documentation, training, and knowledge sharing across the global support function Ideal Candidate Profile • 8+ years of experience in data support, implementation, or technical operations within financial services, • 2+ years in a leadership or team lead role, • Strong Python and SQL skills, with experience in data wrangling, transformation, and automation, • Familiarity with cloud infrastructure (AWS preferred), Linux environments, and Kubernetes, • Excellent communication and stakeholder management skills - comfortable interfacing with PMs and analysts, • Experience working with financial data vendors and understanding their ecosystems, • Ability to thrive in a fast-paced, high-performance culture with competing priorities Why Apply? • Lead a growing team with direct impact on front office data workflows, • Work in a collaborative, friendly environment with global reach, • Gain exposure to all datasets flowing into the firm - from vendor feeds to proprietary sources, • Shape the future of data support at a high-performing investment firm, • Enjoy autonomy, visibility, and the opportunity to grow into broader leadership as the team expands If you're ready to take ownership in a dynamic, data-driven environment and lead a team that sits at the heart of investment operations, apply today.

Role Title: Transformation Migration Analyst (ACBS)_D1_London Location: London (Hybrid-2/3 days per week onsite) Duration: 31/12/2026 Role Description: The role holder will work with the technology teams, business stakeholders, operations users, controls team, Migration Technology Team, UAT test manager and all other stakeholders to plan, manage & execute the system/process changes including business analysis, current vs future gap analysis, requirements documentation, process/procedure updates and test scripts creation and execution for Wholesale Lending migration to Loan IQ platform. Key Accountabilities The role holder will run a Migration Pod and drive execution on data migration, risk & control, training and business process alignment for both short term (interim) changes and for long term (strategic) changes. The role holder will need to work in Tandem with the Wholesale Lending Servicing and Facility Capture teams, along with the technology teams, to ensure the data in the current lending platform (ACBS) is compatible and ready to migrate to the future Lending platform (Loan IQ.) They will need to take the lead on all test migrations, dry run activities, and migration go live. The role holder will manage the recognition of pre and post migration data and identify the resolution for discrepancies . Proactively use the reconciliation to improve the data quality for future migrations. The role holder will liaise with all stakeholders including tech/ops partners and drive the data clean up activities as well as process optimisation/automation opportunities. The role holder will ensure proper review and sign off of project artefacts are completed, signed off and stored. The role holder will liaise with Stakeholders and be an integral part of the go to team for systems, process & automation change in Wholesale Lending Operations, facilitating & giving recommendations on migration execution, sign off from stakeholders on various future state design decisions and Go/No Go decisions. The role holder will support systems implementation and execution into BAU and be on site in the business area to provide support, guidance & issues escalation - liaising with Technology & Business area's involved. Liaising with Stakeholders and being an integral part of the go to team for strategic change in Wholesale Lending Operations The role holder would ensure continuous improvement is central to the delivery of Operational Readiness taking feedback from workstream leads and stakeholders and applying this to delivery plans. The role holder will communicate professionally, clearly and confidently to a global audience and support the creation of presentation materials in Transformation team and Project meetings. The role holder will be able to extract and interpret data and turn into a presentable format for their own presentations and as part of the deliveries of other key stakeholders The role holder will co-manage the migration deliverables for the offshore team The role holder will have strong organisational skills and be able to manage and prioritise their workloads to be able to meet deadlines. The role holder will undertake other duties that may reasonably be required in order to meet the objectives of Wholesale Lending Operations. Stakeholder Management and Leadership The role holder will lead a migration pod ensuring that the scope is effectively managed and lead on the dry-run and actual migrations. The role holder will also act as a contributor within other migration workstreams. The role holder will work with various stakeholders and tech partners to ensure change is implemented smoothly eg work with other Migration leads to gain buy-in to migration testing requirements, timelines, and testing delivery plans. The role holder will update key stakeholders across the Business The role holder will maintain awareness of business process change throughout the project execution phase. The role holder will provide regular updates to enable the tracking & reporting progress on/understanding the impact of systems & automation changes, migration testing requirements on those processes and areas of the Business affected by that change, eg agreeing with Business Owners any additional training or workarounds identified during migration testing. Decision-making and Problem Solving The role holder will work with other Pod leads and contributors to identify and communicate resolution for discrepancies identified in the migration Prepare with full engagement of stakeholders bespoke testing scenarios, scripts, frameworks, procedures, management Information & present -including as appropriate project documentation. To inform testing and process design strategy on key Projects & automation & ensure all deliverables are fully tested to appropriate level of business risk. Understand the impact of planned initiatives, deployment schedules & time lines on those processes and the business areas that use them - ensure all business scenarios are then integrated into all project documentation, procedures and testing scripts and User test/Live proved accordingly, securing Business, Controls & stakeholder Go/No Go sign off. Ensure that the business understands the impact of the change, the required testing regime, is able to accommodate and will derive the intended benefit of, planned changes. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards. Person Specification The ideal candidate will have previous experience of rolling out strategic and tactical change across a large organisation, understand of testing framework delivery & have a good knowledge of Corporate and IB loan products and their attributes and should be familiar with key IT/systems. They will be enthusiastic, have excellent communication, technology and organisational skills and the ability to adapt their approach to the needs of the audience as needed. The ideal candidate will have an understanding of the migration framework delivery & have a knowledge of Corporate and IB loan products and their attributes and should be familiar with key IT/systems. Essential Skills/Basic Qualifications: Hands on experience of the ACBS application within Corporate and IB Lending Operations team. Hands on experience with Finastra Fusion Loan IQ either from an operational capacity or through an implementation/upgrade project capacity in one or more of the following areas: Loan IQ configuration, business analysis, operations processes, loan servicing, syndicated lending Proven knowledge of Corporate and IB Lending processes and procedures Proven ability to quickly learn, understand and adapt to new systems and processes Experience at dealing with stakeholders at all levels Excellent written and verbal communication skills Excellent presentation skills Desirable skills/Preferred Qualifications: Project Management/Delivery experience An understanding of the key phases of Agile and Waterfall project methodologies Knowledge of JIRA, Microsoft Project, PowerPoint, Excel Experience at dealing with stakeholders at all levels Lending/Servicing knowledge across all debt products Prior experience in loan operational support, including term loans, revolver, delayed draw term loans Experience of using Agile project management would be preferred Knowledge & experience working closely with IT, Transformation & Change area

Application Support Lead 🧑💻- Payments & FX 🧠-SQL & Scripting 🛠- Up to £95,000 + Bonus and Benefits 💷 -Permanent 🏢– London📍 An established Asset Manager is seeking a proactive Application Support Analyst to join their Front Office technology function. This is a hands-on role supporting business-critical trading and investment systems, where you’ll work closely with portfolio managers, traders, and cross-functional tech teams. You’ll play a key role in ensuring the availability and reliability of trading applications—handling incident resolution, improving system performance, and contributing to the evolution of internal tooling. Strong technical skills in Python, SQL, and experience with AWS are essential. 🔍 Key Responsibilities: Looking for a strong team lead from a technical background, leading a team in new and exciting Greenfield project. Provide front-line support for core trading and investment platforms Investigate and resolve real-time application issues, minimising disruption to the business Write and maintain Python scripts for automation and support tooling Manage and query databases using SQL; maintain awareness of data flows and schemas Collaborate with infrastructure, engineering, and front office teams to maintain robust system performance Participate in platform upgrades, deployments, and change management processes Ensure best practices in monitoring, incident management, and operational support 🧠 What You’ll Bring: Proven experience in an Application Support role within financial services, ideally asset management or trading Strong Python scripting skills (essential) Solid SQL knowledge for data investigation and reporting Familiarity with AWS cloud-based environments A deep understanding of the full trade lifecycle and investment operations Background in supporting mission-critical systems across Windows and Linux environments Knowledge of market data platforms, messaging protocols (e.g., FIX), or API integrations is a plus Clear communicator with strong stakeholder engagement and documentation skills Experience working within ITIL frameworks and regulated environments 💼 The Offer: Salary: Up to £95,000 per annum + Bonus and Benefits Location: London (Hybrid – 3 days in the office per week) Contract: Permanent If you’re looking to be part of a fast-paced and collaborative environment within a top-tier asset manager, and you enjoy solving complex technical problems that directly impact the business, we’d love to hear from you. Please apply with your latest CV or reach out directly to . Application Support Lead 🧑💻- Payments & FX 🧠-SQL & Scripting 🛠- Up to £95,000 + Bonus and Benefits 💷 -Permanent 🏢– London📍

Junior Application Support Analyst – Investment Management – Charles River / Aladdin / SimCorp / Thinkfolio My client, a leading London-based Asset Manager, is looking for a Junior Application Support Analyst to join their Technology & Change team. This is an excellent opportunity for someone with around 3+ years of technology experience, ideally within the buy-side, to develop their skills in a fast-paced investment management environment. As a Junior Application Support Analyst, you will be responsible for the day-to-day support and maintenance of a suite of business-critical applications spanning the front, middle, and back office. You will work closely with users across portfolio management, trading, compliance, and operations, helping to resolve issues, optimise workflows, and deliver technical solutions that drive business efficiency. The ideal candidate will have hands-on experience supporting front-office investment systems such as Charles River, BlackRock Aladdin, SimCorp Dimension, Thinkfolio, or similar platforms. Strong communication skills, a proactive approach to problem-solving, and the ability to collaborate effectively with both technical teams and business users are essential. Key Requirements: • Around 3 years’ experience in an application support or systems analyst role, ideally within asset management or financial services, • Exposure to front-office or investment management systems (Charles River, Aladdin, SimCorp, Thinkfolio, etc.), • Good understanding of investment workflows and trade lifecycles, • Strong analytical mindset and attention to detail, • Excellent communication and stakeholder engagement skills Additional Information: • Hybrid working: 3–4 days per week in the London office

Excellent opportunity for Sr. Product Managers to be part Cognizant’s Intelligent Process Automation practice, It combines advisory services with deep vendor partnerships and integrated solutions to create and execute strategic roadmaps. Overview: • The Client’s Digital Onboarding Service enables internal and external suppliers to integrate with client’s APIs to access client-specific data and services. To ensure secure and appropriate access, suppliers must complete an API Assurance process that validates their credentials, permissions, and use cases. This service supports three key user journeys: • Producer – Client teams who design and maintain the assurance flows for API integration., • Consumer – Suppliers who apply to integrate with client’s APIs and consume client’s data., • Reviewer & Approver – Client’s governance teams who assess and approve supplier applications., • As a Senior Product Manager, you will lead the development and evolution of the onboarding service, ensuring it meets the needs of all stakeholders while aligning with client’s digital strategy and governance standards. Key Responsibilities: • Define and deliver product strategies that support secure, scalable, and user-friendly API onboarding experiences., • Lead the end-to-end product lifecycle for the onboarding service, from discovery through delivery and iteration., • Collaborate with clients API producers to ensure assurance flows are robust, efficient, and aligned with policy., • Work closely with suppliers (consumers) to understand integration needs and improve the onboarding experience., • Partner with governance teams to streamline review and approval processes while maintaining compliance., • Gather and analyse feedback from users and stakeholders to inform product decisions and prioritization., • Develop and maintain product roadmaps, ensuring alignment with client’s digital goals and timelines., • Support and mentor product managers and coordinate cross-functional delivery teams., • Own and review product documentation, including requirements, user journeys, and release plans., • Monitor product performance and impact, using data to drive continuous improvement. Requirements: • Proven experience in product management, ideally within digital services or public sector environments., • Strong understanding of API ecosystems, assurance processes, and digital governance., • Experience working in Agile delivery environments with cross-functional teams., • Excellent communication and stakeholder engagement skills., • Strong analytical and problem-solving abilities, with a user-centred mindset., • Background in software development or programme management is a plus., • Bonus if you have hands-on experience with Apigee or similar API management platforms, including API publishing, monitoring, and access control.

Product Manager | Shipping | £85,000 per annum | London My client is a global leader in shipping, known for their heritage, expertise, and drive for innovation. With a strong international presence, they combine deep industry knowledge with cutting-edge technology to deliver real impact across markets. This is an exciting place to work for those who want to grow their career on a global stage, be part of a forward-thinking team, and help shape the future of the shipping industry. They are seeking a Product Manager to join their London office and take a central role in shaping the future development of internal tools and platforms. The successful candidate will work closely with stakeholders to understand customer needs and translate them into clear priorities for the product and engineering teams, ensuring alignment with overall business goals and vision. This role involves driving customer-focused, data-driven product design, expanding and enhancing the product offering, and helping to foster a culture of innovation. Key responsibilities include managing product requirements, conducting analysis, and overseeing the delivery of solutions across multiple teams, as well as providing application support, user testing, and training to ensure successful adoption and maximum impact of the tools developed. Location - London Salary - Up to £85,000 per annum Key Skills: • Over 6 years of experience in product management, with proven ability to advocate for both product strategy and user experience., • At least 2 years of experience developing products within shipping or maritime solutions., • A genuine passion for creating outstanding products through continuous experimentation, iteration, and optimisation., • Strong communication and interpersonal skills, with excellent attention to detail in both analysis and written work., • Good knowledge of agile methodologies and best practices in product development., • Familiarity with calculation models is highly advantageous., • Strong commercial awareness, with the ability to build end-to-end solutions, collaborate effectively across teams, identify opportunities to leverage features, and clearly articulate the business value of enhancements. If interested please come back with an updated CV and contact number for immediate consideration Product Manager | Shipping | £85,000 per annum | London

Applications Operations Analyst – London Permanent | Hybrid Working | Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: • Perform system maintenance, patching, and upgrades in line with change management procedures, • Monitor application health and performance, proactively resolving issues, • Manage user access controls and support security audits, • Respond to incidents and service requests within SLA targets, • Support application deployments, integrations, and configuration changes, • Maintain documentation, runbooks, and support knowledge base articles, • Identify opportunities for automation and process optimisation, • Track and report on KPIs, system uptime, and user engagement metrics, • Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: • 3+ years of experience in enterprise application support or IT operations, • Strong troubleshooting and analytical skills, • Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools, • Understanding of access management, patching, and vulnerability remediation, • Exposure to ITIL practices and professional services environments, • Experience with documentation tools and scripting (e.g., PowerShell, Python), • Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however, thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.