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  • Customer Support Administrator
    Customer Support Administrator
    30 days ago
    Full-time
    Coventry

    Customer Support Administrator THE COMPANY Maeving is Britain’s first electric motorcycle manufacturer, drawing on the rich heritage of British motorcycle design to re-define the future of urban travel. Its first model, the Maeving RM1, was launched in 2022 and quickly became the best-selling electric motorcycle in the UK, and the best-reviewed electric motorcycle on the market. The second, the RM1S, was given the industry award for ‘Best Electric Motorcycle’ ahead of the likes of BMW and Kawasaki who launched competitor products in the same year. And now the recent launch of the RM2 broadening the offering from Maeving. Maeving’s bikes are built in Coventry, the birthplace of the British motorcycle industry, and designed by a team responsible for some of the most revered motorcycles on the road today; led by Triumph’s former Head of Product, Graeme Gilbert. Lightweight, simple, manoeuvrable, and powered by removable batteries that can be charged at a standard socket (bypassing the need for charging infrastructure), Maeving’s motorcycles more enjoyable, cleaner, and more affordable than any other mode of transport. With them, and through a pioneering DTC model, Maeving is re-shaping the commuting landscape in the UK, and increasingly Europe and the U.S. We are ambitious, fast-paced, and hard-working. We bring bikes to market in half the time it takes incumbent OEMs, and our intention is nothing less than to use our head start to become the leading global two-wheeled EV manufacturer. Everyone who embarks on this journey with us needs to embody this mindset. ROLE OVERVIEW The Customer Support Administrator plays a vital role in ensuring smooth operations within Maeving’s customer journey, from the point of purchase through delivery and aftersales support. This role will involve coordinating schedules, managing customer communications, maintaining accurate records, and supporting the wider Delivery & Aftersales team to deliver the highest levels of customer satisfaction. RESPONSIBILITIES • Be the voice of the brand to customers for Maeving via all communication channels ensuring outstanding and professional service provided., • Respond to customer accommodations and requests ensuring timely action and accurate communication to all stake holders within the business while managing customer expectations., • Coordinate with internal and external members of the team to monitor live and planned deliveries, resolve issues in real time and escalate where required., • Daily ownership and management of the processing of sales orders, service orders and all order records from all channels to ensure the quality delivery of Maeving’s products and services in a timely and efficient manner., • Maintain accurate and timely documentation of deliveries, service bookings, and customer interactions ensuring there is a record and action carried out to ensure every customer is treated as a VIP., • Maintenance of the ERP records including daily postings and ensuring accurate documentation., • Process and track product returns, replacements, and refunds in line with company policy., • Ensuring daily processing of the Plug in Vehicle Grant submissions with accurate vehicle details., • Daily registration of all new customer tracker device activations and support customers where needed utilising support from Tracking Providers., • Maintain relationships with logistics partners, service contractors, and third-party providers to ensure SLA adherence., • Regularly review order-to-delivery and aftersales workflows, recommending system or process changes to improve efficiency., • Identify recurring customer issues and escalate to the parties in the business to drive resolution., • Contribute to customer FAQs, service manuals, and troubleshooting guides to enhance self-service and reduce inbound queries., • Any other tasks as required by the business. PROFILE Essential: • Previous experience in a Customer Service or customer facing administrative role (experience in automotive, manufacturing, hospitality or logistics preferred but not required)., • Commuting distance from Coventry., • Proficient in ERP or SAP, CRM (HubSpot, Zendesk or Salesforce) and Microsoft Office (Excel, Word, Outlook) and comfortable adapting new systems., • People focused and confident communicator with strong written and verbal communication skills, ability to be the voice of the brand., • Strong organisational skills with excellent attention to detail., • Proactive, adaptable, and able to manage competing priorities in a fast-paced environment., • Customer-focused mindset with a proactive and problem-solving approach. Desirable: • Full, UK driving license WHY MAEVING? Every Team Member is a shareholder in our business. If Maeving succeeds we all succeed. We are a tight knit, supportive, ambitious team, we have achieved something no other business has, and we want to achieve much more. Every member of our team contributes to our success, you will be given the support, time, and space you need to make this role a critical part of Maeving’s growth story. In just over 4 years the business has evolved from 2 best friends working in a small flat living room to a 50+ person team of highly experienced professionals manufacturing Britain’s best-selling electric motorcycles, operational in 4 markets. If you want to see what we can achieve in the next 3 years, and beyond, come and join us. Charge on. Industry Motor Vehicle Manufacturing

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  • Field Service Engineer
    Field Service Engineer
    1 month ago
    £35000 yearly
    Full-time
    Royal Leamington Spa

    Summary ABOUT US We are an internationally leading Technology Specialist in the CLEANTECH Business. Our task is to pioneer intelligent solutions for energy efficiency. We owe the success of our innovations in thermal energy generation, seawater desalination, in the H2 market, in large-scale heat pumps, biogas plants and complex industrial applications to a team of competent and committed employees. JOB SPEC To service, maintain and overhaul on-site Condenser Cleaning systems and cooling water intake Debris Filters and associated control systems and electrical actuator system UK Wide. Field Service Engineers need to have previous experience with servicing and maintaining various electrical & mechanical systems. We are also looking to hire on attitude. We need a solid, customer-facing engineer with a “can-do” attitude who is willing to get the job done independently. Training on our bespoke company products and equipment will be provided within the UK and at our factory in Germany. KEY RESPONSIBILITIES Carry out all customer work associated with the service, maintenance and overhauling of our systems located on customer sites. Carry out installation and commissioning work at our customer sites. Complete all allocated work within the most cost-efficient timescales. Complete all relevant paperwork clearly and concisely, ensuring all timesheets and other paperwork are submitted on time. Adhere to company quality standards, policies and procedures including risk assessment. Meet customer expectations on service delivery and professional standards. Utilise company reporting procedures with any job outcomes, concerns, etc. SKILL SET ESSENTIAL Strong working knowledge and experience with servicing and maintaining industrial type mechanical/electrical equipment including pumps / actuators valves and PLC Control Systems Excellent diagnosis and fault-finding skills Computer literacy to include Office Word, Excel Good organisational & communication skills Excellent customer facing skills Full UK Driving Licence DESIRABLE PLC Control systems Siemens / Alen Bradley experience (training provided). Debris Filter & Condenser Tube Cleaning systems experience (training provided) Experience in electrical & mechanical fault-finding. Ideally Level 2 City and Guilds or BTEC Level 2 Higher Nationals Electronic and Electrical Systems and or Mechanical. HOURS 37.5 hours per week, Mon-Fri only with flexible working Weekend calls outs are a possibility. Overtime available for this. WHAT WE OFFER • Salary: £35,000.00 per annum, • Benefits: Overnight & daily allowance, • Full training, holidays 28 days + 8 Bank Holidays, pension, • Company vehicle & specialist tools provided, • Fuel card, • Laptop, • Mobile phone

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