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Clinical Governance Officer Location: Oldbury Salary: £29,970 - £36,483 - Pro Rata (Band 5) Working Hours: 28.5 Hours Per Week In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies. What your typical day looks like: Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB). Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures. Logging and maintaining Datix records for incidents and complaints. Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures. Produce reports, both internal and external for trend analysis and learning. Including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality. Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required. Feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon. Working closely with the Governance Administration Team. To be a successful Clinical Governance Officer, you'll need: Minimum of 2 years' experience of working within a GP Practice/health care environment Minimum of 2 years' experience in the handling and processing of complaints within the NHS or similar organisation High level of administration experience - Proven track record in prioritising a busy workload - Competence in using a number of software packages, Work, Excel, Access, PowerPoint, Outlook. Experience in using Datix (desirable). Right to work in the UK What DHU can offer you: Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly team will work with you to find the best fixed pattern for us both. Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being. Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it. Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you! Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can't always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make! Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles. We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: . At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here . We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive. #IND4 - Corporate TPBN1_UKTJ

Were looking for a Recruitment Associate to join us in our office in Birmingham City Centre. Are you seeking a career change with a company that will offer you training and support, regardless of your background? Well, were looking for hardworking individuals who have the resilience and patience to build a new career. Were on a journey to become the leading social housing recruitment agency in Birmingham. We have recently moved in to a new, 120-person office and were hiring the next generation of Recruitment Consultants to join us in this exciting chapter - and you could be one of them. You'll need to be ready to buckle down and fully commit to the role. Some days are fun, and some days are challenging, but if youre tenacious and self-motivated with the ability to handle pressure, well support you every step of the way to help you reach your goals and make some serious money. You'll have training each week from our in-house Learning and Development Manager,receiving in excess of 65 hours coaching over a 12-week programme. This includes: - 7+ hours video training across 20+ modules - 3 x 60-90 minutes classroom training and group coaching sessions per week - Weekly bespoke individual coaching sessions at desk - Weekly practical tasks and exercises to practice and embed the new skills you're learning You'll also have access to your own mentor, mental health support, uncapped commission and the opportunity to attend annual company holidays and incentives; last year we went to Dubai and this year we're going to Ibiza! This is a full-time role where you'll be working Monday - Friday, from 8am - 5pm. Who are we? Were an award-winning Recruitment agency based in Birmingham that works with some of the biggest public sector companies in the UK. In 2024 we were shortlisted for 5 more awards: - Fast growth business of the year - Medium sized business of the year - Best in-house training - FINALIST - Best public/third sector recruitment agency - Most effective back-office operation Were a down to earth team of 50 where everyone's viewed as equal. We have an open-door policy and everyone's voice matters. We also like to have a little fun along the way. As a Recruitment Associate , youll get: Industry leading training & development Access to an unrivalled 12-week training programme with our Learning and Development team, plus ongoing support & training from external trainers Uncapped commission Earn what you deserve with one of the best commission structures in the industry and get a pay rise after 9 months -£1000 bonus if you pass your career review first time Career progression Clear pathways to Senior Consultant, Team Leader, and even Director Dedication to D&I Access to our Social Value Officer and paid volunteer days Perks & incentives Annual company holidays, lunch clubs, and regular team events Wellbeing support -Access to ourmental health support, employee assistance programme and financial planning support Hybrid & flexible working after 9 months Work around your lifestyle with flexitime and working from home options Collaborative culture Be part of agrowing, supportiveteam that celebrates success and values every voice These are the skills were looking for in a Recruitment Associate: Great sales skills and the ability to influence Exceptional customer service skills with the ability to build rapport Professional telephone manner Must be highly organised Dedication and the ability to prioritise Resilience and able to handle pressure As a Recruitment Associate , youll be: Working in a fast-paced,salesenvironment Dealing with a high volume of telephone calls - cold-calling candidates and clients Generating sales leads Building relationships with candidates and clients Researching your market and learning about your sector to become a specialist Using recruitment tools to source candidates and fill vacancies Conducting business development calls to attract new business from clients Interviewing candidates for roles Working towards targets and daily KPIs The base salary for this role is £26,000, with a pay rise after 9 months and the ability to earn up to £10,000 commission in your first year. Are you ready for a challenge? Apply today! TPBN1_UKTJ