Manufacturing - Receptionist/Data Entry Rep
3 days ago
Oak Creek
Job Description FLSA Status: Non-Exempt Department: Sales Reports to: Sales Associate Job Summary: Work “hands-on” in a fast-paced printing production environment. Customer Service/Order Entry Representatives are often a client’s primary point of contact. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Position requires a self-starter able to work independently, computer skills, normal color vision, and strong attention to detail. Customer Service/Order Entry Representatives handle customer orders, telephone, and /or email contacts with distributors, customers, consumers and Sales Associate to support customer needs in quoting/placing orders, support and/or resolving concerns. The CSR/OE will also promote all Redwall products, brands, services and share information obtained from Redwall’s and consumers with management. Duties/Responsibilities: • Assists all customer calls with product, pricing or shipping information in a timely manner., • Answers in a prompt and courteous manner all customer calls., • Process customer orders within 8 hours from time of receipt., • Ensure accuracy in our system on customer orders., • Check voicemails periodically throughout the day and respond to customers in a timely manner., • Informs the shipping department of any orders that need expediting or "special'., • Handling and ensure this information are updated in the system properly., • Process Credit Card Transactions., • Help resolve pricing issues on orders with outside reps or customers., • Work with proper departments to obtain estimated freight charges per the customer request., • Track shipments per the customer request including PODs when needed., • Maintain, track and allocate backorders including air shipments., • Processes all catalog orders for sales representatives and customers upon request., • Daily filing of pick list, invoices, and credit/debit memos., • Maintains a clean, safe and unobstructed workspace., • Positive attitude, • Excellent organizational, interpersonal and communication skills, • Able to balance multiple priorities and assignments, • Able to read and write., • Attention to detail is a must., • Ability to identify colors and understand., • Solid organizational skills, including multi-tasking and follow-up, • Ability to handle negativity and remain positive, • Strong analytical, reasoning, and problem-solving skills, • Self-motivation, • Basic computer skills, understand how to use email, spreadsheets., • Ability to work with supply vendors., • Self-motivated and able to work alone., • Willingness and ability to be cross-trained in other departments., • Proven customer support experience or experience as a Client Service Representative, • Track record of over-achieving quota, • Strong phone contact handling skills and active listening, • Customer orientation and ability to adapt/respond to different types of characters, • Excellent communication and presentation skills, • Ability to multi-task, prioritize, and manage time effectively, • Physical ability to sit for extended periods of time., • Requires the ability to be sedentary for extended periods of time., • Strong attention to detail, • Good attendance, • Order and quote accuracy, • Responsibilities completed in a timely manner or ask for assistance (if needed), • Willingness to learn and adapt to new opportunities, • Tolerant to change, • Being integral to the team, • High school diploma or equivalent