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Job Description Job Title: Business Service Representative Reports to: Business Service Representative Manager Send resume to Position Classification: Non-Exempt Primary Summary: Scaling Community Violence Intervention (CVI) for a Safer Chicago (SC2) is an expanding network of donors, anti-violence practitioners, and community stakeholders dedicated to enhancing CVI in the neighborhoods of Chicago most affected by violence. SER is proud to partner with six local community-based organizations- Led by New Life Centers, along with Enlace, Hope Culture, Erie House, Universidad Popular, and Beyond the Ball, working under the Pathways to Peace initiative. Together, we are committed to making a meaningful impact in our community by serving 75% of the highest-risk individuals in the area over the next five years. This position will work with a team that will be collaborating with a diverse team that encompasses street outreach, case management, education, employment, and behavioral health services. Responsible Summary: Will be responsible for assessing applicants' abilities, qualifications, and skill development needs. Collaborate with employers and clients to identify talent requirements and refer suitable applicants for job openings or work-based learning opportunities. Work with the manager in obtaining training on effectively implementing workforce development services. Essential Job Functions: • Delivering exceptional customer service in a results-driven role as a business service representative to build and foster strong relationships with employer partners. This effort aims to assist individuals facing employment barriers, including criminal backgrounds, limited mobility, low skill levels, minimal educational attainment, and those experiencing trauma or other challenges, in successfully securing job placements., • Responsibilities will include providing workforce development and preparation to identified individuals to aid in obtaining employment and training staff to administer such services., • Participants will receive stipend payments for participating in programming. The BSR will adhere to stipend guidelines and submit the required paperwork on time to the BSR Manager., • Required to engage effectively with project partners and collaborate to address challenges and staff., • Responsible for following data tracking requirements, meeting documentation deadlines, and working with the manager to submit all finance information by established deadlines., • Attends all training and orientations with partners and funders and participates in regular meetings with internal team and collaborators., • Responsible for implementing communicated project information effectively with participants., • The role required prompt responses to requests from the program director, program coordinator, data and IT specialist, and finance manager., • Actively engage all relevant operational units to successfully respond to employers' and job seekers' needs, staff, the team, centers, and the broader workforce system and Pathways to Peace partners., • Conduct outreach to new and existing assigned employers and job seekers to discuss their needs and explain how our products and services can address them. Identify business customer needs and develop company-based solutions. Develop and present proposals for collaboration with business firms. Involve appropriate company resources throughout the consultative and service cycle., • Collaborate with employers to create and validate job orders, ensuring that minimum qualification criteria are reviewed and recruitment needs are effectively addressed. Ability to learn products, services, and procedures of workforce partnership., • Possess a comprehensive understanding of economic development initiatives and governmental services and act as a business resource to the customer and provide ‘industry expert’ executive-level consultative services., • Analyze activities and trends and understand industry terminology and concepts., • Identify and evaluate applicants' skill levels by selecting appropriate assessments that align with the needs of either the job seeker or the employer., • Refer candidates for specific skills assessments and analyze their qualifications and assessment outcomes. Work with the resources available on the sector-base team to assist jobseekers with, • Responsible for presenting a positive image of the organization and involved partners., • Design and execute the delivery of workshops and personalized sessions focused on resume development and customization, interview skills and Mock interviews, labor market insights, and soft skills training., • Develop a thorough understanding of essential company programs, including center activities, case management services, and workforce initiatives from The Chicago Cook Workforce Partnership, the City of Chicago Department of Family Support Services, and the Department of Commerce and Economic Opportunity. Initiatives such as the Workforce Innovation and Opportunity Act, Department of Human Services SNAP and TANF Job Placement, and Climate Equity Jobs Act., • Identify and search for qualified candidates based on relevant job criteria using available resources such as existing databases, internet recruiting, cold calls, and employee referrals., • Conduct and manage the implementation of job fairs or similar community events to aid in job placement and promote and advertise such events., • Contact potential applicants to inform them of employment opportunities, selection criteria, job fit, and application details and refer job seekers to internal and external services or resources., • Have a complete working knowledge of Scaling Community Violence Intervention (CVI) for a Safer Chicago (SC2) and local policies that relate to program outcomes., • Assess individual needs and develop an individual Employment Plan that addresses the needs to be addressed before a quality job referral can be made with confidence., • Review the IEP to sustain the customer on a path to success and quality employment., • Assist in publicizing job openings, to include addressing civic and social groups, and disseminate information concerning possible job openings and career opportunities., • Maintain records concerning job openings and position descriptions., • Interview, evaluate, and rate individual job seekers on their work history, training, education, job skills, and the validity of such information., • Select and refer qualified applicants to employers., • Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs., • Maintain current knowledge of Equal Employment Opportunity (EEO) and Affirmative Action guidelines, and laws such as the American with Disabilities Act. (ADA), • Conduct on the Job Training Program contracts, • Consult with managerial or supervisory personnel, • Work schedule may vary based on business needs, including occasional weekend shifts, • Other duties as assigned or needed. Qualifications: A Bachelor’s Degree in Business Management or a related field or study, or equivalent work experience is required. Experience with working with justice involve at least 1 year. Experience: A minimum of one years experience in a field related to workforce development is strongly preferred. Skills/Abilities: Excellent interpersonal skills. Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and other Microsoft programs. Be career oriented and work independently as well as part of a team—proven ability in providing services in a business-to-business environment. Utilize various online and screening/assessment tools to identify and qualify candidates. Phone screen and interviewing potential candidates. Must have excellent time management, communication skills (written and verbal), and the ability to multitask. Friendly, outgoing and professional demeanor. Ability to manage multiple projects simultaneously in a fast –pace work environment. Other: Ability to learn and apply Federal and State policies as they relate to a particular program area knowledge of local community resources preferred. Bilingual preferred. Must have a vehicle, a valid driver’s license, and adequate auto liability insurance. Must be able to travel as needed

Job Description Scaling Community Violence Intervention (CVI) for a Safer Chicago (SC2) is an expanding network of donors, anti-violence practitioners, and community stakeholders dedicated to enhancing CVI in the neighborhoods of Chicago most affected by violence. New Life Centers is partnering with six local community-based organizations; Central States SER, Enlace, Hope Culture, Erie House, Universidad Popular, and Beyond the Ball as The Pathways to Peace. The Pathways to Peace program aim to serve 75% of the highest-risk individuals in the area over five years through comprehensive street outreach, case management, education, employment, and behavioral health services. Position Summary The Street Outreach Mentor position is full-time, 40 hours per week (non-exempt, benefits available). The Street Outreach Mentor will work to gain trust of the community and the highest risk individuals to help prevent shootings and retaliatory violence, and to provide linkages and robust accompaniment to prosocial alternatives including activities, jobs, education, case management, and social services. As a member of a team, the Street Outreach Mentor is responsible for reaching out to the highest risk individuals in the community and working with them to prevent violence by mediating conflicts, modeling prosocial behaviors, engaging them in positive activities and accompaniment through the case management process. Some weekends and some on-call in response to crisis situations will be required. Flexible schedule required. Focus neighborhoods may include Little Village, Pilsen, and Brighton Park. May require some local travel (reimbursable). Pay commensurate with experience. This position is in-person. Job Responsibilities • Works with outreach colleagues and direct supervisor to identify potential participants who are the highest risk individuals, and the people who know them., • Maintains a caseload of 15 high-risk participants., • Works with participants of different ages., • Develops and maintains supportive and effective relationships with participant caseload., • Works to intervene in circumstances in which violence is likely., • Works as a member of a team, communicating all relevant information to team members and supervisors instantly., • Adheres to stipend guidelines and submits required paperwork on time., • Engages effectively with project partners and collaborates to address challenges., • Submits all finance information by established deadlines., • Attends all training and orientations with partners and funders., • Participates in regular meetings with internal team and collaborators., • Responds promptly to requests from the Program Director, Program Coordinator, Data and IT Specialist and Finance Manager., • Develops and delivers one-to-one support sessions and facilitates circles with participants to support participants in resolving conflicts and adopting prosocial behaviors., • Connects participants with Care Navigators to provide linkages and support for individuals to enhance their use of opportunities and programs in the community (job programs, GED, drug treatment, mentoring, etc.). May provide linkages as well., • Provides client accompaniment to court, social services, etc., • Participates, as necessary, in organizing responses to shootings and increasing visibility when shootings take place (developing networks with other outreach programs to coordinate an inclusive and strategic response)., • Investigates causes of shootings to assist in mediating situations and preventing retaliation between individuals and groups and provides documentation., • Identifies and diffuses “hot spots” for shootings and violence (conducting line of sight surveys with residents and key stakeholders to identify areas frequented by high-risk clients) and provides documentation., • Strategizes with outreach team and supervisor to develop ongoing strategy to respond to conflicts and violence, noting important anniversary dates or other key events., • Outreach to the community (individually and as a team member) to build strong relationships with youth, residents, businesses, and community groups., • Works closely with referring partners and any other stakeholders to ensure that goals are met., • Maintains positive relationships with stakeholders., • Responds to shootings in other communities, when necessary, working with relevant outreach programs., • Documents shootings, retaliations, and other acts of violence prevented, and conflicts mediated., • Provides support and advocacy to the victims of violence and their families through home visits, phone calls, criminal justice advocacy, and referrals to other support organizations., • Develops relationships with partner organizations and builds “warm referral” network for linkages., • Documents participant contacts and services provided and assists data team with data collection and required reporting., • Works with team to identify and address safety concerns and create a plan for long term safety and well-being., • Documents detailed participant case-notes and other items as assigned., • Maintains accuracy of budget and assures spending within budget., • Participates in required evaluations., • Demonstrates New Life Centers’ values., • Attends required meetings and training., • Must become a Certified Mandated Reporter. Training provided., • Must pass a background check, must not have any pending cases., • Must pass a Child Abuse and Neglect Tracking System background check., • Must pass a National Sex Offender Registry background check., • Must have a working phone and phone number., • One year's experience working in the human services field in a capacity that involves direct services to at-risk youth., • Cross-cultural competency., • Firsthand knowledge of the specific Little Village, Pilsen, and/or the Brighton Park community area and knowledge of current street conflicts., • Emotional maturity; good judgment; integrity; tolerance of differing points of view and beliefs., • Experience or training in crisis intervention preferred., • Willingness to learn and commit to the principles of nonviolence, restorative justice and trauma-informed practices., • Ability to work one-on-one and in groups with high-risk individuals to resolve conflicts and promote prosocial behaviors, • Willingness to work on the street and in other unstructured situations, • Ability to communicate effectively both written and verbally., • Proficient in Microsoft Word and Excel., • Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties., • Must keep confidentiality of participant information., • Ability to establish and maintain effective working relationships with others., • Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check. Please submit the following materials • Cover letter indicating your experience and interest in the position, • Resume, • List of three references with contact information (minimum 2 professional references, email and phone number included), • Please mention the name of any New Life Centers staff who referred the position to you if applicable. New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. *NLC does not provide visa sponsorship, including for F-1 STEM OPT.

Project Administrative Assistant/Permit Coordinator. Project Administrative Assistant/Permit Coordinator. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction man

Many of the projects they do are in commercial, public, and municipal projects. They are looking to grow their team with a Project Coordinator that wants a long-term career with an established, flexible, and family-oriented company. Support the project management team.

Job Description Position Summary: Under the direction of the Ada Farm Coordinator, the Ada Farm Intern assists daily operations at the Ada Farm, a 1⁄4-acre fruit and vegetable farm located at 1863 South Wabash Avenue. The Ada Farm workforce development program supports employment opportunities for people with disabilities and the community. The Ada Farm Intern will participate in an augmented curriculum to deepen their horticultural knowledge, improve workforce skills, and learn to support individuals with developmental disabilities. The Ada Farm Intern will execute daily farm operations including bed preparation, planting, watering, plant care, integrated pest management, harvesting, buildout projects, and more. The Ada Farm Intern will also assist the Farm Coordinator in distributing fresh fruits and vegetables, expanding and supporting the farm program, and supporting volunteers and educational programs. Reporting Relationship: Reports to: Ada Farm Coordinator Principle Duties/Responsibilities: Ada Farm Curriculum (10%) • Attend weekly training with Farm Coordinator or ASM staff, • Complete on-the-job activities in support of curriculum, • Complete daily documentation and record keeping, • Participate in daily farm operations including but not limited to: bed preparation, planting, watering, plant care, integrated pest management, harvesting, buildout projects, • Build relationships with program participants, support their participation in farm operations, • With the support of the Farm Coordinator, interns will choose a special project to complete or focus area to study This position requires effective organization and communication skills, along with the ability to evaluate and follow up on multiple concurrent activities. Position requires interpersonal and professional communication, presented through written, oral and through multi-media. In performing duties, the employee frequently uses hand-to-fingers movement. Physical activities, such as standing, bending, kneeling, writing on blackboards, talking, and listening occur frequently. The role also necessitates working in inclement weather conditions and performing physical tasks requiring strength, agility, and mobility, including pulling, carrying, and lifting up to 50 pounds. Equipment: The position requires the use and maintenance of classroom materials, a laptop, and a variety of gardening equipment associated with the Ada Farm. This includes, but is not limited to, hoes, rakes, scales, gloves, water hoses, hand gardening tools, buckets, wheelbarrows, lawn bags, and watering cans. Applicants should be comfortable learning safe handling and operational practices for each item to ensure effective and efficient garden management and educational support. Qualifications: • Must be between the ages of 16-24, • Believes in the organization’s vision, mission, and values., • An organized person who is skilled at following directions and executing daily tasks on an urban farm., • Has the ability to do outdoor physical labor 4-5 days/week at an efficient and consistent pace., • Has an expressed interest in working at an urban farm/garden., • Has an expressed interest in working with individuals with I/DD, • Committed to ongoing personal and professional growth., • A self-motivated individual who’s able to complete tasks in an efficient manner., • Has experience working with Microsoft Office Suite or another organizational tool., • 13-week program, • Part-time (18 hr/wk)

Project Coordinator/Workforce Development (Non-Profit) - Chicago, IL.

Leadership Development Specialist.We are looking for an experienced Leadership Development Specialist to support our team in enhancing the effectiveness of our leadership programs.

Leadership Development Specialist.We are looking for an experienced Leadership Development Specialist to support our team in enhancing the effectiveness of our leadership programs.

The Part-Time Research Assistant will report to the Director of the Center for Community Research. The Part-Time Research Assistant will help the Director with tasks as needed on the post-viral grant supported project. Trains with the Research Project Coordinator on grants administration.

Coates Group is looking for a Project Coordinator to join on our team on a temporary basis to support the planning, coordination, and execution of trade show events. The ideal candidate will have experience in exhibits, trade shows or events and is passionate about marketing and managing the details

Liaise with project lead and other project managers to maintain project schedule and efficacy. Coordinate with project managers and other project leads following project execution. Review project implementation and gather data on project execution.

Job Description Join a Team That Builds with Purpose At Synergy Construction Group, we’ve spent the last 15 years building more than just structures—we’ve built a reputation for quality, collaboration, and integrity across Chicagoland. As a well-established General Contractor and Developer, our diverse portfolio includes multi-family housing, mixed-use developments, medical facilities, senior living, adaptive reuse, retail buildouts, and high-end renovations. We’re looking for an experienced Superintendent to lead field operations on projects ranging from $250K buildouts to $90M+ developments. You’ll be the boots-on-the-ground leader, driving progress, safety, and quality while working closely with our Project Manager and General Superintendent. If you thrive in a fast-paced, solution-driven environment and want to grow your career with a company that values craftsmanship and teamwork, Synergy is the place to be. WHAT YOU'LL DO Lead Field Operations • Oversee daily jobsite activity, inspections, and trade coordination, • Maintain schedules and budgets through proactive planning, • Foster collaboration among owners, architects, inspectors, and crews, • Conduct site walks, meetings, and performance check-ins, • Enforce safety protocols in partnership with our Safety Coordinator, • Maintain compliance and swiftly address issues, • Keep stakeholders informed on progress and challenges, • Document and escalate concerns early to avoid delays, • Manage documentation, billing, schedules, and reporting Experience • 7+ years in construction, including 5+ years as a Superintendent, • Proven success managing ground-up multi-unit, multi-family builds, • Deep expertise in residential and commercial construction, • Proficient in MS Office/Outlook; bonus for Sage, MasterBuilder, or SureTrak, • Excellent planning, scheduling, and communication skills, • High school diploma required; Bachelor’s in Construction Management preferred, • Valid driver’s license and personal vehicle required We’re proud to be a people-first company with a strong pipeline of work and a collaborative culture. At Synergy, you’ll: • Lead meaningful projects that shape communities, • Work with a team that values your voice and expertise, • Grow your portfolio across diverse project types We’re proud of the reputation we’ve earned for being reliable, collaborative, and committed to delivering exceptional results for our clients. Our company is led by four hands-on owners who know the industry inside and out and backed by a team that genuinely enjoys working together. At Synergy, we believe great work starts with great people—and we’re committed to creating an environment where everyone can learn, grow, and thrive.Synergy Construction Group has been building across Chicagoland for 15 years—and we’re just getting started. Since 2009, we’ve tackled everything from multi-family housing and adaptive reuse to medical renovations, retail buildouts, and high-end interiors. Big or small, commercial or residential, we bring the same level of care and craftsmanship to every job.\r\n\r\nWe’re proud of the reputation we’ve earned for being reliable, collaborative, and committed to delivering exceptional results for our clients. Our company is led by four hands-on owners who know the industry inside and out and backed by a team that genuinely enjoys working together. At Synergy, we believe great work starts with great people—and we’re committed to creating an environment where everyone can learn, grow, and thrive.

Job Description L2TMedia, a premier digital marketing company, brings 20 years of experience and a robust suite of marketing solutions to the automotive industry. Partnering with thousands of dealers across the country, we help dealers build awareness, engage customers, and generate qualified leads. We provide our clients with the best service possible by offering innovative technology and strong expertise in Google, Facebook, and Amazon advertising. For more information L2TMedia has been ranked by Inc. 5000 list (7 years) and Crain’s Fast 50 (5 years). We offer an environment of growth from within, constant collaboration, and ongoing training to take you to the next level. Our office is conveniently located within a few minutes of the CTA and Metra. Our hybrid work model allows employees to have a great work-life balance. We are currently looking to fill a Technical Support Coordinator position at L2TMedia! Job Summary As Technical Support Coordinator you will support the end-to-end lifecycle of technology deployments, from initial planning through testing and launch. You’ll collaborate with stakeholders to create project plans, schedule meetings, organize development backlogs, and ensure tasks are clearly defined and prioritized. Your role includes maintaining detailed documentation in Confluence, creating and updating SOPs, and providing custom reporting requests, inclusive of support KPIs You’ll also oversee quality assurance efforts, user acceptance testing, analyze support tickets for recurring issues, and help translate business needs into actionable development tasks, ensuring smooth and effective technical operations. Responsibilities • Participate in the full development lifecycle from conception through testing and launch for multiple technology deployments., • Create project plans for technical projects to support operational efficiencies and product development., • Coordinate and schedule meetings with stakeholders to ensure projects remain on schedule., • Develop and communicate when new tasks are identified, task duration or dependencies change., • Assist with maintaining and organizing the development backlog, ensuring all stories have acceptance criteria and are prioritized., • Communicate status of development efforts and tasks with stakeholders., • Create & maintain Confluence documentation, documenting how business and technical processes work, linking related stories & tickets., • Create and maintain SOPs relevant to story development and technical/support processes., • Support Manager with technical training across the organization., • Establish version control for SOPs across the organization in Confluence., • Oversee Quality Assurance process to ensure all technical and functional requirements are tested post-deployment., • Analyze support tickets for common themes to identify and document process and technical gaps to be addressed via process changes or development work., • Must be able to maintain hybrid work schedule (2x in-office per week) and commute to Evanston, IL. We are not accepting remote candidates at this time., • Digital Media/Advertising industry experience., • 0 to 2 years relevant work experience., • Ability to work effectively with cross-functional, interdepartmental teams., • Ability to develop detailed project plans, assign actions, manage deadlines, and provide regular updates to leadership., • High energy, self-motivated with strong leadership and organizational capabilities., • Demonstrated ability to maintain poise under stress and to respond quickly, logically, and patiently to questions or requests., • Ability to manage time and complete multiple tasks while meeting deadlines. The total compensation range for this full-time position is $50,000.00 to $53,000.00 and based on experience and location of where the job is performed. L2TMedia strives to maintain a diverse, equitable, and inclusive workforce, ensuring that equal opportunities are extended to all qualified applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information. The above statements are intended to provide a general overview and level of work being performed by most people assigned to this job. They are not intended to be a list of all responsibilities, duties and requirements. Additional duties can be assigned as determined. L2TMedia is an Equal Opportunity/Affirmative Action Employer. We support a diverse workforce. Powered by JazzHR cs73EOKQMU

Job DescriptionSalary: Imagine working in a company where structure is respected, initiative is valued, and every detail matters. AtU Trust Insurance Agency LLC, were building a professional, reliable team to support our operations across 31 U.S. states - and were looking for anAdministrative Assistantwho can bring clarity, consistency, and smart coordination into our day-to-day work. This is not a narrow support role. Youll be working across all departments - from Sales to Customer Service to HR - helping different teams stay organized, on schedule, and focused. As we continue to grow, we need someone who can take ownership of the administrative flow and help the company run smoothly behind the scenes. Who were looking for We need someone who: • Can manage calendars, meetings, and reminders without missing a beat, • Feels confident using Google Sheets, Notion, Zoom, and other digital tools, • Communicates clearly, respectfully, and knows when to ask questions, • Is comfortable working in a growing company with evolving processes Key Responsibilities • Schedule meetings, manage calendars, and handle communication logistics, • Track to-dos, manage internal task lists, and help with prioritization, • Prepare documents, reports, presentations, and emails, • Support with research, data entry, bookings, and occasional special projects, • Collaborate with all teams across the company, supporting daily operations and ongoing projects, • Stay responsive and available during working hours (8 AM - 4 PM PDT) Requirements • 1+ year of experience as an Administrative Assistant, Project Coordinator, or similar, • Confident written and spoken English (B2+ minimum), • Strong time management and organizational skills, • Proficiency with Google Workspace, Slack, Zoom, and task managers, • A responsible mindset, attention to detail, and ability to work independently Work Setup • Remote, full-time, long-term, • Working hours: 8 AM - 4 PMPacific Daylight Time, • Cross-functional collaboration with all departments, • Clear onboarding, supportive environment, • Room to grow into broader operational or coordination roles over time About U Trust Insurance Agency LLC Were a fast-growing trucking insurance agency licensed in 31 U.S. states. Our team operates globally, with a strong focus on service quality, operational efficiency, and team accountability. We dont do corporate bureaucracy - we prioritize clarity, teamwork, and real results. How to apply No tests or long forms just send your CV. We review every application manually. If we believe theres a fit, well reach out to continue the conversation. We look forward to hearing from you!

Job Description We're Hiring: Level III Network Technician Location: Remote with periodic onsite visits (Chicago area) | Type: Full-Time Are you a tech-savvy problem-solver who thrives on helping end users resolve their technology challenges? Do you enjoy a mix of remote support and onsite client visits? Are you looking for a solid, growing IT firm that values accuracy, integrity, and client success? Syscon, Inc., established in 1986, provides technology solutions and technical support services to small and medium-sized businesses across the U.S., with a strong focus on the construction industry. We care deeply about our clients, and at Syscon, we foster a culture where our company, employees, and clients grow and succeed together. As a successful member of our Syscon team, YOU: • Care deeply about helping people, treating both clients and colleagues with respect., • Take ownership of your work and contribute to team success without ego or drama., • Use each support task—big or small—as an opportunity to ease client pain points., • Ask for help when needed, and dig deep to solve complex technical issues., • Welcome feedback and use it to grow personally and professionally., • Minimum 4 years of experience troubleshooting workstations/laptops and business-class printers in Microsoft environments., • Minimum 2 years of experience with Windows Server troubleshooting and maintenance., • Experience supporting users with day-to-day Microsoft 365 tasks and account management., • Hands-on experience working with:, • N-Central (N-Able) RMM tool, • Backup solutions (Solarwinds, Datto), • Antivirus and security monitoring tools, • SonicWall or similar firewalls, • VPN setup and support, • ESXi and VMware virtual environments, • Azure basic hosting access and troubleshooting, • LogMeIn Rescue, Remote Desktop, or N-Able Take Control, • Providing great customer support via phone, email, remote tools, and onsite., • Troubleshooting access issues, new user setups, printing errors, and more., • Monitoring and resolving alerts from our NOC and backup systems., • Participating in Daily Huddles and weekly team meetings., • Documenting work thoroughly in our ticketing system with screenshots, notes, and time worked., • Following and improving maintenance checklists and processes., • Conducting routine antivirus and backup checks and responding to issues., • Performing on-site client visits (must have a personal vehicle)., • Collaborating with our IT Coordinator on project timelines and ticket updates., • Sharp troubleshooting and diagnostic skills., • Excellent attention to detail and documentation habits., • Clear written and verbal communication, especially in client-facing situations., • Understanding of small business network environments (LAN/WAN)., • Familiarity with Password Vaults such as PassPortal., • Comfort with math, time tracking, and report review., • A place to grow your skills and career., • People. Work with a talented, committed, and supportive team., • Excellent medical, dental, and vision benefits., • Unlimited PTO Please, no phone calls regarding this position. Syscon, Inc. is an Equal Opportunity Employer (EOE) committed to fostering a diverse and inclusive workplace. Powered by JazzHR 55tOEgjN2u

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job Description Job Type: Contract - VMS Job Title/ Req: Administrative Coordinator - 3033081 Openings: 1 Location: 251 E Huron St Chicago, IL 60611 Duration: 13 weeks Pay Rate: $27-28/hr Note: Onsite position. FMLA, but the position may go permanent. Potential opportunity for travel. 3 days per week determined by the contractor. May expand to 40 hours per week after two months Required: Associates Degree or equivalent relevant (administrative) experience 3-5 years of experience in a business office with a strong emphasis on database management and customer service. Knowledge of Microsoft Office, PowerPoint and Excel. Ability to organize and think independently. Excellent interpersonal skills. Preferred: B.A. degree or business equivalent and 5 years business experience Responsibilities: • Prepares documents and manages data using NM software applications including Microsoft Office., • Manages calendar; sets meeting priorities; identifies objectives of meetings and identifies materials needed for meeting; exercises judgment to ensure appropriate parties attend meeting., • Screens incoming email, mail and telephone calls to assign priority to call and/or identify additional resources to manage caller's need., • Independently plans and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate., • Assists with creation and preparation of materials, which are presented, to management, committees and subcommittees, particularly power point presentations and printed materials. - - - Prepares, copies, mails, files documentation accurately and maintains security and confidentiality of highly sensitive information., • Authors responses on behalf of Director or department., • Performs other duties as assigned., • Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project., • Develops and maintains relationships with all customer and suppliers, especially vendors who support equipment within the department., • Provides support to Division Vice President as needed., • Transcribes meeting content for designated meetings., • Conducts internet research and identifies relevant topics based upon assignment.