Complaints jobs in Southampton - Page 2Create job alerts

An experienced complaints or quality assurance specialist seeking full ownership and autonomy. A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.

Customer Services – Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure a

This contract role has been created to help reduce a backlog of Stage 1 housing complaints while supporting wider service improvement activity. This is a hands‑on position suited to an experienced housing complaints professional who can confidently manage cases and deliver high‑quality, complian

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and

Operations Manager – BFSI (Complaints‑Led Operations). Oversee complaints performance against. Extensive experience managing formal complaints processes.

Business Insurance Solutions Ltd (BISL) is seeking a proactive Complaints Officer to join their team in the UK. You will handle various customer issues, including complaints and feedback, while identifying improvements to enhance overall customer satisfaction.

In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the sta

Enfield Council is seeking a proactive individual for managing housing complaints. The role involves drafting acknowledgment letters, investigating complaints, and liaising with teams to resolve issues. You will handle complaints professionally, ensuring compliance with organizational standards.

Manage customer complaints with empathy, ownership, and professionalism. Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks.

The Complaints and PALS department also ensures that complaints and/or concerns are managed according to Group and Trust policy and the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, ensuring that information from complaints and/or concerns is used

This role involves investigating and resolving complaints, ensuring high standards in written communication, and facilitating effective resolutions. Candidates should possess strong complaints handling experience, excellent communication skills, and organizational abilities.

Pertemps is looking for a Complaints Advisor to join their customer-focused team. In this role, you will serve as the first point of contact for written complaints, managing each case thoughtfully to achieve a positive resolution.

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases. Provide leadership, clear communication, coaching, and professional development to complaints specialists, ensuring performance targets and agent satisfaction are achieved. Act

A housing association in North West England is seeking an experienced housing complaints professional to join their team. In this hands-on role, you will handle and resolve Stage 1 housing complaints, focusing on clearing a backlog while ensuring high-quality responses comply with internal procedure

You will work closely with the Complaints Team, to resolve complaints about our loans, cards and auto‑finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You wil

We’re seeking a Commercial Complaints Handler to join us on a permanent basis, responsible for delivering fair customer outcomes as well as effective case management of complaints in line with regulatory and organisational requirements. Ensure regulatory SLAs are met for FOS cases, complex cases a

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company using AI to h

A leading UK recruitment firm is searching for a Complaints and Compliance Manager based in Birmingham. You will manage the entire complaints process while ensuring a fair approach and adherence to regulatory standards. Ideal candidates will have proven complaints management experience, strong commu

To elevate unresolved issues and complaints with the relevant areas of the business to ensure a resolution for your customer within regulated timescales. To ensure all Thames Water policies and procedures relating to customer complaints are followed, but also to think outside of these where necessar

Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to

The Complaints Quality Control (CQC) team plays a critical role in ensuring our global complaints operations are efficient, compliant, and consistently deliver high‑quality outcomes. As an Analyst III on the team, you'll conduct quality control (QC) reviews across Consumer Complaints, Regulatory

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

A financial technology company is seeking a Complaints Manager to enhance the complaints function, ensuring fair resolutions and turning insights into operational improvements.

The successful candidate will provide outstanding customer support, managing inquiries and complaints effectively.

The Complaints Officer reports to the Heads of Complaints and works closely with the Systems department. The company provides a well‑structured and stimulating programme of progression: starting with drafting responses to complainants whose complaints are not being taken forward, progressing to in

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

A leading recruitment agency in South London is seeking a skilled Complaints Officer to manage complaints in accordance with legislation and Ombudsman requirements. Responsibilities include acting as an investigator for Stage 2 complaints, promoting transparent complaint handling, and providing trai

CCA Recruitment Group is seeking a Complaints Handler for a remote position in the United Kingdom.

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

We are seeking a motivated and capable individual to join our Complaints Adult Social Care Team as a Business Support Officer (BSO).

Carrington Blake Recruitment is seeking a professional to manage complaints concerning Housing services.

Our Aftersales Agents serve as the main point of contact for customers with complaints. They take full responsibility for the complaints process - acknowledging, thoroughly investigating, and effectively resolving issues to ensure a positive customer outcome. Previous complaints handling experience,

Log and categorise complaints correctly within internal systems, ensuring all relevant details and supporting evidence are captured from the outset. Investigate Stage 1 complaints thoroughly by reviewing case histories, tenancy records, policies, and correspondence to establish facts. Manage Stage 2

You will bring experience of managing and resolving complaints in a regulated environment, ideally within housing, and the confidence to navigate even the most sensitive conversations with care. Customer Complaints Specialists.

Experience in complaints handling would be advantageous; however, if you come from a customer‑facing role, hospitality or retail background and want to explore a new sector, this could be a great opportunity for a career change. Ensuring complaints are recorded and investigated accurately and reso

Inside Housing Management seeks multiple Customer Complaints Specialists to resolve customer concerns effectively.

North Northamptonshire Council is seeking a motivated Business Support Officer to provide essential administrative support within the Complaints Adult Social Care Team.

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

We’re looking for a Complaints Manager to lead the day‑to‑day delivery of our complaints handling across B&Q, ensuring customers receive fair, timely and thoughtful resolutions from first escalation through to executive and board‑level cases. Leading the operational performance of complaints

The role involves leading a high-quality, resident-centred complaints service, ensuring effective and timely resolution of complaints. Newlon Housing Trust is seeking an experienced Complaints Standards and Quality Manager to join our Service Resolution Team. The ideal candidate will have management

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

Ensure that responses are chased and decisions delivered within agreed SLA’s* Develop understanding to required standards across all tasks in particular – Complaints, Indemnities, Voids & Cancellations* Ensure all complaints are acknowledged effectively and within regulatory timescales* Ensure d

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.