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Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base. The position is based in Leicester working 5 days in the office and reports directly to the UK & Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey. This role will include regular travel to the London office. The Role • Lead and manage the global Sales Operations team, providing coaching, structure and support, • Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations, • Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution, • Drive operational excellence by standardising processes across product categories and sales territories, • Monitor and enhance client satisfaction through consistent communication and intelligent customer service, • Collaborate with senior management to develop and implement commercial strategies, • Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making, • Guide and support team members to exceed performance targets and foster a values-led, collaborative environment, • Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing, • Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work Requirements • Minimum 5 years of experience in B2B sales or customer service, ideally in interiors, design, or hospitality, • Proven leadership experience with the ability to inspire, coach and manage high-performing teams, • Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively, • Highly organised with excellent presentation and project management capabilities, • Commercially minded and confident working with data to deliver insights and improvements, • Proficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageous, • Comfortable working in a fast-paced, collaborative office setting with a hands-on approach, • Additional languages would be an asset Interested? Please send your CV to or click the apply button. Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

Here at Pick Everard, we are passionate about creating a prosperous and sustainable future, taking a fresh perspective on the built environment. Our core values of professionalism, compassion, drive and positivity are at the heart of everything we do. Do you want to work within a collaborative, dynamic environment, with a team of highly skilled and like-minded professionals? Do you want to work in a culture where success is shared and celebrated together? Do you want to be involved in an exciting range of projects across multiple different sectors? If you answered yes to the above questions, we want to hear from you! We are looking to appoint an Associate Director Transport Planner to join our innovative Highways and Infrastructure Team. Primarily the location is flexible to suit one of our primary office locations of either Leicester or Nottingham . Our team of transportation planners and engineers cover the full project life cycle from initial concept through to completion. As Associate Director you will lead a team of passionate transport planners, delivering projects across a range of schemes to include, defence, education, residential, leisure, healthcare and local authority. The schemes range in complexity, many working as part of our multi-disciplinary offering at Pick Everard. The role will see the successful appointment working closely with the Director for Civil Engineering and the National Director where you will be responsible for leading major projects, across sectors including residential, custodial, leisure, defence, education, healthcare and heritage. Joining a supportive network as part of a national team, you can expect to receive valuable training, guidance and genuine scope for career development. Your core responsibilities will include: • Involvement with proposals, bidding, fee tendering and client interviews where required for both Framework lead and individual projects., • Representing the firm at client meetings and presentations., • Running and co-ordinating complex jobs and performing the job lead role where required., • Develop both new and repeat business and when appropriate undertake business development activities and have experience across a range of sectors., • Shape, grow and nurture the team of transport engineers., • Ensure compliance of Pick Everard Security, Health & Safety requirements, practices and procedures., • Ensuring that the quality of the work that the team produces is of the highest standard possible. About You Our ideal Senior Civil Engineer will have: • A relevant degree with significant and appropriate skills and experience., • A professional qualification (CIHT, TPP)., • The ability to generate a team environment, ensuring that the support and backing is present to enable team members to collaborate and operate with confidence in the delivery of projects., • Proven leadership fostering team collaboration and confidence., • Experience managing complex clients and large teams., • Skilled in report writing, data analysis, and Active Travel/highway assessments., • Expertise in transport planning, business cases, TAs, Travel Plans, economic appraisals, and highway reports., • Experience with appeals and as an expert witness., • Proficient in ARCADY, PICADY (Junctions 9), and LinSig., • Knowledge of TRICS, TEMPRO, and UK Census data for traffic forecasting., • Familiar with DMRB and Manual for Streets design standards., • Strong organisational, communication, and presentation skills., • Self-motivated, efficient, and enthusiastic., • Effective leadership, critical thinking, and decision-making., • Ability to multitask and meet tight deadlines., • Experienced in QA governance and risk advisory. Our nationwide multidisciplinary team of 780+ employees, work collaboratively to deliver outstanding places and spaces that create lasting value for local communities. Through our remarkable history we have established the sound principles of success, and we have the vision and ambition to be even better. We’re committed to creating sustainable communities where everyone feels safe, cared for and valued. We achieve that by encouraging a diverse, welcoming workplace for our people, clients and colleagues. We care about our people and improving our society and that means supporting your ambitions and interests at every level. We will provide you with an inspiring environment in which you will be able to drive real progress and impact in your career. What we offer Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive an attractive salary, and amongst other benefits you can also expect: • Agile working., • Career and Professional Development., • Corporate Social Responsibility opportunities., • 26 days’ annual leave +

We recruit at all levels from internal sales, sales executive, sales engineer, area sales manager, territory sales manager, business development manager, regional sales manager, national sales manager and sales director.