Client Events Coordinator
hace 15 días
Birmingham
Job Description EOS: Real. Simple. Results. EOS®, the Entrepreneurial Operating System, is a complete set of simple concepts and practical tools that have helped thousands of entrepreneurs get what they want from their businesses. Purely implementing EOS helps the people who own and run entrepreneurial companies run better businesses and lead their ideal lives. The Role - Client Events Coordinator This full-time position is accountable for complete attendee management and event administration for EOS client events. These events include, but are not limited to, the EOS Conference and Rocket Fuel events. The Events Coordinator will be responsible for registration management, customer service, reporting, and administrative support. The successful candidate will be comfortable with managing shifting timelines and discerning the best solutions when faced with challenges for the greater good of the event and its stakeholders. They are both detail and growth-oriented with a passion for helping EOS event attendees to have effortless experiences. They will have an enthusiastic vision for EOS events, and have a data-driven approach to gathering and implementing event attendee feedback. This position will report directly to EOS Worldwide's Client Events Director. Job Duties and Responsibilities: General Event Operations • Participate in weekly L10s; manage the Client Events Calendar and Asana project plans., • Serve as the liaison to Customer Service to ensure prompt, accurate attendee support across all EOSW Client Events., • Pull reports, track event metrics, and manage registration scorecard data., • Oversee materials management (ordering, shipping, print production, supplies)., • Manage event registration systems with the Technology team., • Oversee registration changes and liaise with accounting on refunds, cancellations, discount codes, and data accuracy., • Coordinate attendee surveys and feedback reporting., • Manage hotel room blocks and master accounts for VIPs, speakers, EOSIs, and staff., • Oversee conference giveaways, gifts, apparel, signage, print collateral, and event materials., • Support attendee communications (e.g., Know Before You Go)., • Support event tech (speaker portal, agenda site, mobile app)., • Assist with sponsorship administration and vendor management., • Manage speaker contract workflows (agreements, W-9s, payments) and track facilitator payments., • Collect and maintain speaker assets (bios, headshots, presentations, session details)., • Track speaker logistics including A/V needs, hotel accommodations, and rider requirements., • Support the Programming Manager with speaker administration: calls for speakers, speaker assessments, and scheduling., • Manage all speaker communications, tracking registrations, updates, and feedback loops., • Oversee review, versioning, and delivery of presentation decks and handouts to A/V teams., • As needed:, • Provide onsite support to Content & Learning leads, • Maintain key program tracking documents., • Must share EOS Worldwide's Vision and Core Values., • Min. Associate's degree or proven, relevant career experience required., • At least 2 years of event logistics and customer service experience., • Ability to travel to some events in a support role (approx. 5x year based on current portfolio of events)., • Technologically proficient, GSuite, CRM, Zoom, Asana, Salesforce, Blackthorn Events, event registration tools, etc., • Excellent organizational skills and experience with project management., • Strong administrative, organizational, and project management skills with high attention to detail and follow-through., • Excellent communication and interpersonal skills (written, verbal, in-person, and virtual)., • Demonstrated initiative with the ability to propose solutions and improve processes., • Comfortable navigating fast-paced growth and change with an entrepreneurial mindset., • Technologically proficient: GSuite, CRM, Zoom, Asana, Salesforce, Blackthorn Events, and event registration tools., • Ability to be productive and collaborative in a remote work environment., • Strong interpersonal skills with a focus on teamwork, collaboration, and fostering an inclusive culture., • Ability to create an environment that values diverse perspectives, promotes open communication, and ensures a sense of belonging for all team members. Job Type: Full-Time, Non-exempt Compensation: $48,000- $55,000 base salary, commensurate with experience, plus the potential for a performance-based bonus. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. Benefits: EOS Worldwide provides a comprehensive benefits package designed to support your well-being, protect you and your family, and help you plan for the future. Our benefits include health insurance, life insurance, 401(k) match, disability and parental leave (available after one year), voluntary life/disability/AD&D coverage, tech/office stipend, summer flextime, PTO, and more. Employer will not sponsor visas for this position EOS Worldwide accepts applications on an ongoing basis, until the position is filled. If you are a California resident applying for this position, you can review our EOS Worldwide California Applicant Privacy Notice here EOS Worldwide California Applicant Privacy EEOC Statement: EOS Worldwide is an equal opportunity employer. All qualified applicants will receive consideration for this position without regard to race, color, religion, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to recruiting, hiring, and retaining employees from diverse backgrounds, viewpoints, and experiences including military veterans and spouses.