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Your new company An inclusive place to work, located in the heart of Birmingham. Known for their commitment to equality, wellbeing, and professional development, they offer generous benefits, a collaborative culture, and a strong focus on staff recognition. You'll be part of a forward-thinking institution that values people and promotes continuous improvement. Your new role As a Helpdesk Manager, you will lead a team of four in delivering a high-quality support service across the organisation. You will oversee the day-to-day operations of the helpdesk, ensuring that all enquiries received via telephone, email, and the helpdesk system are handled efficiently, professionally, and in line with service level agreements.You will be responsible for allocating incoming requests, monitoring team performance, and ensuring timely resolution or escalation of issues. You'll play a key role in promoting the helpdesk system internally, driving adoption and ensuring users are informed and supported throughout their service journey. In addition, you will analyse helpdesk data, track KPIs, and produce insightful management reports to identify trends and support continuous service improvement. You'll also manage complaints and feedback processes, ensuring appropriate escalation and resolution, while celebrating positive feedback to foster a culture of recognition and excellence. What you'll need to succeed To be successful in this role, you will bring strong leadership and team management experience, ideally gained within a helpdesk or customer service environment. You should hold an NVQ Level 3 or equivalent qualification and have proven experience in helpdesk operations, preferably within facilities or IT. Familiarity with MRI software or similar helpdesk platforms is essential, along with excellent communication skills-both written and verbal. You'll need strong analytical and reporting abilities, as well as the capability to manage workloads, prioritise tasks effectively, and drive team performance to meet service standards. What you'll get in return Immediate start available. 1-3-month temporary contract with potential for extension. Competitive hourly rate. Opportunity to work within a large, well-established organisation. Valuable experience in a leadership role with scope for development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Join Ofwats Operational Performance and Data Strategy Team as a Data Governance Lead About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commissions final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. Were also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If youre passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role The Data Governance Lead role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments. This is a great opportunity to work on a new data initiative with modern technology, helping to change the way data is used in the public sector and to maximise the value of data and insights to Ofwat. You'll be at the forefront, leading establishing and overseeing a robust data governance framework, ensuring our data's integrity and quality and that we make the best use of our data assets to drive improvements in data maturity. This role plays a crucial role in how we will transform company performance as outlined In Ofwat strategy This role is a unique opportunity to enable data-driven transformation by collaborating closely with our IT and Information Governance teams, shaping the future of data within Ofwat and across the water sector. About You Below are some of the key essential experience, skills & knowledge required for this post: Lead Criterion 1: Five years of experience in leading data governance, data protection, or data management activities, ideally within the public sector or a complex organisational environment. Lead Criterion 2: Experience in developing and embedding the use of Purview throughout an organisation to support governance processes and glossaries. Experience in aligning data initiatives with organisational strategy, with a strong understanding of how data governance supports overall organisational objectives. Significant experience in leading on, defining and implementing data governance principles, including data quality management, metadata management, master data management, and data lifecycle management. Proven experience in leading on and developing data standards and establishing robust data governance frameworks, including boards, networks, and forums. An effective communicator including strong skills in negotiating and a proven ability to engage, influence, and manage relationships with diverse stakeholders, including senior leadership, directorates, business units, and technical data teams. Proven experience in implementing data governance adoption within change initiatives, enabling process change, and implementing enhanced work practices to improve efficiency and compliance. Extensive experience in assessing data quality issues, developing and implementing data standards, and driving data governance best practices. Proven experience in training and educating staff on data governance policies and data literacy, fostering a culture where data is valued and managed as a strategic asset to drive behavioural change across the organisation. Why You Should Join Us: People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham offices. Excellent employer pension contributions of nearly 29%. You can find further details about pension schemes under Terms and Conditions in the Candidate Pack. 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline. Closing date: 23.55 on 22 September 2025 TPBN1_UKTJ

We are looking for a skilled Data Modelling Engineer to join our Data and Analytics team and play a key role in designing, implementing and maintaining high-quality, business-aligned data models within Microsoft Fabric ecosystem. This position is well-suited for someone with strong data modelling ba

Experience as a Data Manager or similar role, with knowledge of data security, laws, and protocols. Create and review data governance frameworks, including policies and standards for data accuracy, integrity, security, and compliance. Data Quality and Governance Manager.

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The vacancy: Full time - 35 hours per week / 70 hours over two weeks (nine-day fortnight).We are currently looking to recruit a.IT Technical Services Team at Housing 21.You will be a key builder of data systems within H21, empowering users to create quality data that supports our growing business ne

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DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. Note: Data Annotation payment is made via PayPal.