Guest service jobs in Birmingham - Page 2Create job alerts

Hospitality Starts Here Build Your Future with Cairn Group Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, youre proud of. About the Role: As the Food & Beverage Operations Manager, you will lead and inspire the F&B team to deliver exceptional guest experiences across all outlets within the hotel. Youll oversee daily operations, ensuring that each departmentfrom restaurant to bar, banqueting to in-room diningruns efficiently, profitably, and to the highest standard. This is a hands-on leadership role that combines operational excellence with strategic oversight. You will focus on guest satisfaction, team engagement, and commercial success, all while upholding brand standards and promoting a culture of service, quality, and professionalism. This is a hands-on role that involves being on your feet, so youll bring a positive attitude and the stamina to support our fast-paced environment. About You: Previous experience as an F&B Manager or Operations Manager within a hotel or similar hospitality environment Level 3 Food Safety qualification (or willingness to complete) Strong knowledge of EPOS and hospitality management systems Proven success in managing budgets, staffing, and service quality simultaneously About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests. Benefits: Get Paid in Real-Time or build savings with Wagestream : Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tipsall in real-time. Stay, Relax and Recharge : Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break. Delicious Discounts : Indulge a little with discounts on food and drinks across our hotels, bars and restaurants. Spa Discounts : Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs. Retail, Cinema & Fun Discounts : Enjoy exclusive access to savings on shopping, cinemas trips and fun days out. Rise with Us : From apprenticeships to leadership programmes, we support you to grow and reach your career goals. Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life. Long-Service Awards : Celebrate key milestones with us, starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment. Recommend a Friend : Bring great people into the team and earn a bonus when they join! 24/7 Support : Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere. Bereavement Leave When life gets tough, we ensure you have the time and support you need to be with your loved ones. Pension Scheme : Plan for your future with your pension plan, designed to help you build long-term security. Year-Round Incentives : Enjoy fun incentives, exciting challenges, and surprise perks throughout the year! #INDLP# The BCEC offers a versatile mix of event spaces ideal for conferences, exhibitions, board meetings, award dinners, networking and charity events. Most of our function space is fully-flexible and interconnecting and can comfortably accommodate a large scale conference for up to 1,000 delegates with ample breakout space for seminars, training sessions and refreshments. Benefits: Cairn Group Staff Discount Scheme Retail and travel discounts Recruit a friend Scheme Induction and training programme Star of the Month & Golden Ticket Award Pension scheme Cairn Academy' Training & Development Opportunities Uniform Cycle 2 work scheme* IHG Staff Rate Scheme IHG Friends & Family Rate (* Applies to positions above minimum wage) TPBN1_UKCT

Ready to take the next step in your bar career within one of Birmingham's most talked-about hotel bars? Madeleine is a slice of Parisian chic in Birmingham — an award-winning hotel bar, recognised as Best Hotel Bar in Birmingham 2024/2025. A destination for elegant drinks, refined style and memorable guest experiences. As Assistant Bar Manager you'll support the Bar Manager in leading the day-to-day operation of the bar, ensuring exceptional standards of service, quality and presentation are delivered at all times. You will play a key role in creating a positive, motivated team environment, while ensuring every guest enjoys a memorable experience. What you will be doing: Support the smooth and efficient running of the bar, ensuring consistently high standards of service Lead by example on the floor, delivering a warm, engaging and professional guest experience Support, coach and motivate the team to drive performance and guest satisfaction Assist with stock control, ordering and rota planning to support business needs Handle guest feedback with confidence, ensuring issues are resolved effectively What you will bring: Previous experience in a supervisory or management role within a high-quality bar environment Strong cocktail knowledge and a passion for drinks and hospitality A confident and engaging leadership style, with the ability to motivate a team Excellent communication skills and the ability to build rapport with guests and colleagues A proactive, hands-on approach with the ability to work in a fast-paced environment This is an exciting opportunity to be part of a stylish and award-winning bar, where creativity, personality and service excellence come together. Pay & Benefits At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following; • £32,136 per annum • plus gratuities and service charge • Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family • Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location • Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities. • Earn extra cash through our employee referral scheme. • Free, freshly cooked meals from our chefs, available twice a day across service periods • Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling. • As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year! • We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher. • Inclusive multifaith prayer room accessible any time for all team members • Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it. • Take advantage of career development opportunities and apprenticeship programmes • Regular team appreciation events and monthly recognition programmes • Career development opportunities – including access to nationally recognised, funded apprenticeship programmes • 31 days holiday each year (increasing annually up to 33 days) • Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones. • Venue closure over the Christmas period allowing you time off to enjoy the festive season Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century. The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom. We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues. TPBN1_UKCT

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. We are now looking for a Chef de Partie to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion not only on your resume. Because mindset is what its all about. And you can grow the rest with us. That's a promise! What We Offer Our Chef de Partie We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes: Special rates for our team members, and friends and families while travelling and staying in our hotels We take our We grow talent, talent grows us culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all Contributory pension scheme and Life Assurance Complimentary meal on duty Uniform Access to the Employee Assistance Programme through UNUM Fantastic opportunities to progress 28 days holiday for full time team members Free use of our leisure, pool and gym facilities at off-peak times *where applicable The Chef de Partie Role Our kitchen team has a taste for developing the flavours to cook up a storm and strives to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Chef de Parties crave the taste of success and can handle the heat in any kitchen! Cooking is the spice of your life and you will assist our chefs in preparing elements of our culinary delights As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the kitchen department As Chef de Partie , you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do! Qualities We Are Looking For In Our Chef de Partie Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service Ability to work as part of a team to ensure guest satisfaction Strong verbal communication skills Experience in a similar position is beneficial but not essential Become part of the world of Moment Makers , we are looking forward to getting to know you! A modern and sophisticated hotel where convenience meets style for our business and leisure guest. Soaring above the surrounding cityscape in an impressive 39-storey structure, the Radisson Blu Hotel in Birmingham is located at the heart of everything Birmingham has to offer, from exciting attractions, entertainment and dining to transport links and business premises. An inviting place to unwind, each of our 211 rooms and suites are furnished with sophisticated, contemporary décor, feature floor-to-ceiling windows with stunning city views, as well as an on-site restaurant, bar, leisure facailities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team. TPBN1_UKCT

Benefits of being the Head Gaucho/a Chef at Fazenda: Christmas Day and New Years Day closures to guarantee you time with your loved ones. Enhanced maternity and paternity pay up to 9 months full pay. Free meals during your shift breaks. 50% discount when dining socially. Sustenance budget for healthy snacks whilst working. Complimentary meal for twoannually to celebrate your work anniversary with us and thank you for your dedication to our team. Employee assistance programme with Hospitality Action. The total salary is made up of an hourly wage of £12.50 plus anticipated tronc of £7.66 per hour. We are looking for a personable and conscientious chef to join our team as our Head Gaucho/a Chef. The grill and our meats are at the heart of what we do. Our team of Gaucho/a Chef's serve and carve the finest selection of meats directly at our guests tables, with all the tradition behind the unique Brazilian way of serving. As the Head Gaucho/a Chef you will oversee the running of the department, ensuring our meats are prepared and cooked to the highest standards. You will act as a role model for your team ensuring they provide high levels of guest care always. We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests. As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a senior management role. About the role of Head Gaucho/a Chef As a rodizio restaurant, the role of the grill and kitchen teams differs from the traditional setup. Our meats are prepared and cooked in a separate grill section by the grill team, whilst the kitchen team take responsibility for creating cold dishes for the self service Market Table, as well as a la carte dishes, hot side dishes, and desserts for our guests. As such, the ideal Head Gaucho/a Chef will possess: Comprehensive experience working in a rodizio grill. Management experience, preferably in a kitchen environment A passion for preparing, cooking and serving high quality meats A high level of product and food hygiene knowledge A clean-as-you-go approach and natural concern for cleanliness and hygiene A strong understanding of and belief in teamwork An understanding of the importance of stock control and wage budgets while ensuring the guest experience is never compromised A proactive leadership style and good people skills, adaptive to a diverse working environment Confidence in communicating with the team and with senior management, receiving instructions courteously and delegating appropriately About Us At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights. Southern Wind Group Ltd is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, covered under applicable law. Happy to Talk Flexible Working TPBN1_UKCT

We are looking for an engaging and passionate hospitality professional to join our team as a Guest Service Representative! You will bring out the best in team members by harnessing and developing individual talent and lead the team to consistently perform to a high level and deliver an exceptional e

A leading hospitality company in London is seeking a passionate Deputy Manager to oversee a team of 13 and deliver exceptional service to over 400 daily clients. Responsibilities include staff management, service standards maintenance, and compliance with health protocols.

A luxury hotel brand in Greater London is seeking a Chef de Rang to oversee the breakfast service at Mauro Colagreco Restaurants. The role focuses on providing exceptional guest experiences, leading a station, and ensuring effective communication between the kitchen and dining staff. Ideal applicant

This role involves serving guests, managing orders, and ensuring a high standard of service.

You will be responsible for delivering high standards of quality, service, and cleanliness while providing friendly and efficient customer service. Benefits include holiday pay, service awards, meal allowances, and employee discounts from top retailers, creating a supportive work environment.

A renowned hotel chain in Greater London is looking for a Housekeeping Porter to maintain pristine appearances in guest rooms and public areas. Responsibilities include fulfilling guest requests, replenishing stock, and maintaining cleanliness. Join the team and be part of creating memorable experie

A leading hospitality brand in Greater London is seeking a Floor Manager for The Hoxton, Holborn.This role involves ensuring health and safety compliance, running team briefings, and supporting stock management and menu training.Ideal candidates are detail-oriented, have strong relationship-building

A reputable scheduling company in Birmingham is seeking an individual with a strong background in customer service and administration to join their scheduling department.

A leading fast-food restaurant in Burnley is seeking a Customer Care Assistant to ensure excellent customer service and maintain a welcoming atmosphere.

This role handles guest registration, check-in and check-out, billing, guest inquiries, and service recovery while maintaining Hilton and Embassy Suites service standards. The Guest Services Agent is responsible for delivering a positive and professional guest experience throughout the guest journey

In this role, you will manage food service operations and lead the F&B team to deliver exceptional guest experiences. The ideal candidate will have supervisory experience in hospitality, strong leadership skills, and a commitment to maintaining high standards of hygiene and service.

The Guest Services Agent is responsible for delivering a positive and professional guest experience throughout the guest journey, from arrival to departure. This role handles guest registration, check‑in and check‑out, billing, guest inquiries, and service recovery while maintaining Hilton and E

A prestigious luxury hotel in the United Kingdom is seeking a Guest Relations Executive to provide exceptional service and ensure memorable experiences for guests. Responsibilities include welcoming guests, managing requests and providing insightful information about the hotel and its surroundings.

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, providing services for guests to contribute to an overall exceptional experience from check‑in through check‑out, and assisting with breakfast, bar, and restaurant duties. Take and deliver food and drink

The role involves greeting guests, setting up event spaces, serving food and drinks, and ensuring a positive experience.

A reputable restaurant in the North East of England is seeking a Cashier to provide exceptional service as part of their FAB team. Responsibilities include greeting guests, managing the customer wait line, processing payments, and maintaining cleanliness in the dining area.

To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times. To follow the company standards and procedures for guest arrivals and departures. Ensure that all guests are safe and comfortable.

The ideal candidate will support management in daily operations, deliver exceptional guest service, and maintain high standards across the pub. Responsibilities include leading the team, ensuring compliance with safety standards, and handling guest queries.

Responsibilities include maintaining guest rooms to high standards and delivering exceptional service. A leading hotel chain in the United Kingdom is seeking a committed housekeeping team member to ensure impeccable standards of cleanliness and guest comfort.

A leading garden centre retailer is seeking a Customer Service Assistant for their Frilford restaurant. This full-time role involves greeting guests, serving food and drinks, and maintaining food hygiene standards.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner. Working alongside a

A luxury hotel in Greater London is seeking a Guest Experience Manager to ensure memorable guest experiences. You'll oversee guest relations, supervise staff, and handle feedback to maintain high service standards. The ideal candidate will possess excellent customer service skills, relevant educatio

A leading hospitality company in the United Kingdom is seeking a Guest Service Agent to provide exceptional service from check-in to check-out. This role involves managing guest queries, up-selling hotel services, and ensuring a memorable guest experience. Ideal candidates have strong customer servi

Informs guests about formalities, any special conditions relating to their stay and the services available. Welcomes all guests as soon as they arrive with care and attention, with a personalised approach. Is proactive, anticipates guests needs and looks for suitable solutions.

A leading hospitality firm located in Greater London is looking for an experienced Hospitality Leader to elevate service standards and operational excellence in their restaurants. The candidate should have over 5 years of experience in high-volume, full-service dining and a strong background in fina

As the successful member of our team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team.

A leading hospitality group in Greater London is seeking a Runner to support seamless service between the kitchen and front-of-house teams.

The successful candidate will manage cash handling, point-of-sale operations, and guest transactions while providing excellent customer service. A hospitality service provider in London is seeking a reliable Cashier to join their team.

A leading yoga retailer is seeking a Sales & Service Manager to join its team in Greater London. This critical position involves driving business success and delivering exceptional guest experiences.

Taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordin

A luxury home furnishings company is seeking a Housekeeping Support Associate to deliver world-class service while maintaining cleanliness in the Gallery.

Taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordin

A hospitality company in West London seeks a dynamic Floor Manager to oversee food and beverage operations and maintain service excellence. The ideal candidate should have over 2 years of relevant experience, showcasing strong customer service skills and the ability to thrive in high-pressure enviro

A leading global hospitality company in the UK is seeking a Guest Service Agent for its Hilton Northampton Hotel. The role involves providing exceptional front office services and food & beverage support to enhance guest experiences. Candidates should possess strong customer service skills, a positi

A well-known food service company in North East England is seeking a Crew Member to join their team. Ideal candidates should possess strong customer service skills and a friendly attitude.

A leading hotel in Edinburgh is seeking a Front Desk Agent who is passionate about guest service and has 1-2 years of experience in a hotel environment. The candidate will maintain front office procedures, assist with check-ins and check-outs, and manage guest accounts while delivering outstanding s

I am currently looking for someone looking for their next role working for a reputable company in their scheduling department - this would someone with a strong customer service and administration background looking to combine their experience to work in a helpdesk / scheduling environment - so taki

A leading wellness retailer in Greater London seeks a Sales & Service Manager to lead the store team and enhance the guest experience.

A well-known pub group in Greater London is seeking an Assistant Manager to join their vibrant team.You will support the General Manager in the daily operations of the pub, ensuring exceptional experiences for all customers.The ideal candidate will demonstrate strong leadership and communication ski

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences t

A prestigious luxury hotel in Greater London seeks a dedicated individual to enhance the guest arrival and departure experience.

Support Duty Managers in ensuring smooth operational execution and guest service during shifts. The Guest Services Manager is a key member of the Museum of Illusions operations team who supports daily museum activities with an elevated level of responsibility. The Guest Services Manager is not a dir

You will inspire a team focused on delivering exceptional guest experiences, with inclusive work culture and numerous benefits including bonuses and meal discounts.

Rapport Guest Services is a multi‑award‑winning company, delivering front- and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner. Give immedia