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As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. Contributing to the build-out of customer success processes and best practices. Customer success or account management experience in cybersecur

Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. All bugs, UX suggestions and feature requests from our customers will need to be communicated to the product team for prioritisation a

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Cus

Customer Success Manager - Asset Tracking & Supply Chain Technology. As part of this, the company is building a dedicated Customer Success function to support delivery at scale.

Senior Customer Success Manager. If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue,. Customer Success, Service Delivery, or a client-facing SaaS role.

This role sits within Customer Success and partners closely with Customer Success Managers (CSMs)/ Onboarding Project Managers and other managers within the organization. Training, enablement, customer education, or learning & development OR Customer Success / Support with a strong training focus. E

Enterprise Customer Success Manager – London. Take full responsibility for the long-term success of enterprise customers post sale, focusing on renewals and account growth. Drive higher engagement by conducting consistent check-ins, leading business reviews, and maintaining a deep understanding of

We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. Bring determinable value to the customers that can be recorded and reported internally as customer stories. Work within the

Proven experience in customer account management, customer success, or technical support in a SaaS environment. Customer Success & Operations Manager | SaaS Messaging Platform | Customer Engagement & Operational Excellence. Customer Success & Operations Manager | SaaS Messaging Platform | Customer E

We're seeking a Customer Success Associate to own the success of our school customers. Are you a super bright Customer Success professional? Are you bored and looking for more from your work? Interested in tech and want to work with smart people? This might be the role for you!. Successfully manage

Hybrid role based in London, reporting directly to the VP of Customer Success. Background in Customer Success, implementation, onboarding or a similar client-facing delivery role. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sect

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. Backed by serious investment and on a journey to optimise their customer journe

Previous experience in a customer success, software training, consultancy, presales, customer experience position. They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology. Customer Success Manager - Accountancy SaaS.

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

Passionate about customer success and building long-term relationships. Develop and execute customer success plans to ensure adoption, satisfaction, and long-term retention. Analyze customer data and provide insights that drive engagement and success.

Operations Associate - Customer Strategy, Success and Support. Help define how onboarding and support should operate as customer volume grows. Act as a trusted operator on customer-facing initiatives.

Customer Success Manager – Enterprise. Customer Success is at the heart of that growth. The business is onboarding more customers than they can deal with, meaning there's greenfield opportunity to grow in to.

As part of our ongoing ambition to deliver a world-class customer experience we are looking for a Customer Success Executive to deliver unparalleled customer service to our partners in wholesale, contract, and distributor customer segment. You are a self-starter with previous experience in customer

You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. Customer Success, SDR, or customer-facing roles in SaaS or technical products. Looking for your fir

We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. Customer Success, onboarding, support, or operations in a SaaS environment. Proficiency with CRM systems, automation tools, and (ideally)

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. As the business

Experience in Customer Success, Account Management, or similar. Customer Success is a growth engine — you’ll love this role. As a Client Success Manager, you’ll own a portfolio of employer accounts, ensuring they achieve meaningful value from Penfold.

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. You’ll work closely with our existing customer-facing team, sharing what you learn and collaborating on ways to impro

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Act as a customer advocate to raise product feedback.

Job titleCustomerSuccess ManagerReports toHead of Business DevelopmentPlease note that relevant training,guidance,and advice will be given.

A commitment to customer success and collaboration is required. A digital experience platform company in Greater London is looking for a Customer Success Manager EMEA. In this role, you will manage enterprise accounts and drive renewals while ensuring customers achieve their goals with the platform.

As a Customer Success Manager (CSM) for the Enterprise segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. Experience in Customer Success, Account Management, or similar rol

A leading design brand in the United Kingdom is seeking an Aftersales Coordinator to enhance customer experience by managing relationships and resolving technical inquiries.

Ideal candidates will have strong customer service experience, excellent communication skills, and knowledge of the aerospace industry. Join us to shape the future of aerospace customer service. A leading engineered solutions firm in the United Kingdom is seeking a Customer Service Coordinator for i

As Vanta’s EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta’s largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments. Act as the voice of the customer, influencing produc

As part of the International Customer Success Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale. Our Customer Success team follows the mission to maximize customer value in our everyday business. Customer Prioritization:

Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. The Customer Success Manager is a crucial ambassador for our clients. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value

A leading financial services firm, based in Greater London, is seeking a Customer Success Manager to lead customer engagement initiatives and drive product adoption.

We are currently looking for a Technical Customer Success Manager (Creator Economy) in UK. Contribute to internal knowledge systems, QA workflows, and operational processes to strengthen long‑term customer success. At least 2 years of experience in Technical Customer Success, Solutions Engineering

A prominent EV solutions company based in the UK seeks a Customer Success Manager to manage enterprise accounts across Germany and the UK. The ideal candidate will have over 5 years of experience in Customer Success or Account Management, along with strong commercial instincts and proficiency in Ger

A global SaaS provider is seeking a Senior Customer Success Manager in the United Kingdom to lead multiple customer accounts and ensure their success. Responsibilities include managing customer relationships, conducting governance meetings, and driving software adoption.

You might already be in Customer Success, Technical Account Management, or a similar role. At ITRS, Customer Success is about being a trusted partner. Contribute to the refinement of Customer Success practices as our function grows.

A cloud-based analytics company in Greater London is seeking a Customer Success Manager to ensure customers maximize the value from the platform. The ideal candidate will have experience in customer success or account management, possess strong analytical skills, and be proficient in SQL and data vi

A leading fintech startup in Greater London is seeking a CS Quality & Training Manager to enhance quality standards within the Customer Support department.

As a Senior Customer Success Manager, you will own the commercial relationship with our enterprise customers, driving retention, expansion, and measurable business outcomes. With strong product-market fit and rising demand, we’re scaling our global customer organization to drive retention, expansi

A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships. Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets.

Success in this role will be measured and rewarded by key performance metrics including renewal (GRR) and upsell (NRR), customer engagement (NPS, conference attendance, referenceability) and key milestones (e. The CSM is expected to interact appropriately with customer personnel at all different lev

A prominent IT association in Greater London is seeking a Customer Success Manager to provide exceptional support and foster long-term relationships with B2B clients. The role involves developing strategies for customer retention, assisting in product onboarding, and analyzing customer feedback. Ide

You will manage a team of Customer Success Managers, driving customer retention and expansion in the Enterprise and Mid-Market segments. A leading SaaS company in London is seeking an experienced Manager of Customer Success to lead its UKI team. The ideal candidate has over 8 years of experience in

Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. At Affinity, we're passionate about our customer's success and looking for strategic, results-driven CSMs. You are excited by the startup environment; you want to contribute to fine‑tuning the struc