Customer success jobs in Birmingham - Page 8Create job alerts

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. As the business

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Monitor customer health and proactively address risks or dissatisfaction. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs.

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Experience with change management and driving customer adoption of new technologies. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while or

This is a good position for recent grads or experienced engineers looking to develop.Join a pioneering company at the forefront of veterinary imaging! With multiple awards for innovation and international growth, including honors from the Institute of Physics and the Financial Times, youll be part o

In this role, you will provide exceptional customer care, respond to inquiries, and act as the voice of the customer while collaborating with teams to enhance customer satisfaction. A global healthcare company in Birmingham is seeking a Customer Success Specialist to build long-term relationships wi

A leading hybrid cloud security company seeks a Customer Success Manager to enhance customer retention and satisfaction. The ideal candidate will have extensive experience in Customer Success within SaaS, especially in cybersecurity, and the ability to simplify complex technical information for dive

A dynamic startup in application security is seeking a strategic Customer Success Manager to drive customer onboarding and ensure successful integration of their platform. With excellent communication skills and experience in managing executive relationships, you will play a key role in maximizing p

As a Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. Operationalise clear success criteria and track per

A leading legal service provider in Greater London seeks a Customer Success Manager to oversee the full customer lifecycle.

A leading mobile infrastructure services company in the UK seeks a Customer Success leader to enhance customer outcomes through strategic oversight and effective partner management. The role involves leading delivery excellence from concept to deployment while fostering a culture of customer advocac

A technology services provider in Greater London is seeking a Customer Service & Transformation Support Specialist. The role involves managing customer requests, ensuring satisfaction, and supporting transformation projects. Candidates must be fluent in English, with service desk experience, excelle

As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform. Comfortable with testing new approaches to drive customer engagement

The ideal candidate will have over 5 years in Customer Success Operations and proven experience in enhancing forecasting metrics. A leading technology company based in Greater London is seeking a Senior Customer Success Operations Manager to strengthen its operational foundation for post-sales reven

Acting as a trusted advisor to legal practitioners and tax professionals, the role ensures customers maximise value from LexisNexis solutions, supports change‑management initiatives, and contributes to client retention, growth and overall customer success. The Customer Success Manager delivers hig

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Manage a portfolio

A leading parking solutions company is seeking a Head of Customer Success to lead and manage the performance of the Customer Success function. The ideal candidate will have over 5 years of experience in customer support leadership and will be responsible for driving service delivery, managing teams,

A leading SaaS platform is seeking an experienced Customer Success Manager UK to drive customer engagement and ensure business value realization. In this role, you will act as a trusted advisor, onboarding clients and helping them leverage features for their success.

A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance. This role involves monitoring customer health, delivering regular business reviews, and advocating for customer feedback. Ideal candidates

A leading social advertising company is seeking a Customer Success Manager based in London to drive customer retention and growth. You will manage customer accounts and provide consultative advice while addressing advertising issues across platforms like Meta and TikTok.

A leading tech company is looking for a Customer Success Representative to manage the post-sales lifecycle for a global client base. This remote position requires strong technical customer-facing experience and excellent communication skills. The CSR will facilitate onboarding, ensure customer value

Establish customer success strategy, segmentation, and engagement models (playbooks, success plans, QBR/EBR cadences, health scoring). Manage tools and processes across Salesforce (or similar), CPQ, customer success platforms, and BI—partnering with global RevOps for standards. Lead, coach, and de

As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. Feedback Loop: Act as the voice of the customer within the company, rela

Reporting to the Director, Customer Success EMEA, you’ll define regional strategy, lead a high-performing team of CSMs, and drive alignment across functions to deliver world-class customer outcomes. Represent the Voice of the Customer, influencing global Customer Success strategy and best practice

A leading measurement company in the United Kingdom seeks a Customer Success Manager to manage client relationships and ensure successful campaign execution.

A leading software company in Greater London is seeking a Customer Success Manager to ensure high ROI for customers and drive revenue growth. The role involves managing key customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to reduce churn.

A hospitality technology company is looking for a Customer Success Manager to manage a portfolio of SMB clients. In this role, you will drive customer retention, satisfaction, and long-term loyalty while working closely with diverse stakeholders. Ideal candidates have 3-5 years of relevant experienc

Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process. Initiate a successful customer journey by ensuring customers complete required product trainings. Complete Post Event Customer Success Reviews to

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

Candidates should have 2–4 years of experience in Customer Success or a SaaS role, strong communication skills, and the ability to build relationships. A leading market intelligence company in London is seeking a Customer Success Manager to ensure clients realize value from their platform investme

A leading AI time platform is seeking a Customer Support Associate in the United Kingdom. The successful candidate will provide support to U. This role involves working closely with customers during business hours and contributing to documentation and education initiatives.

An innovative services company in Birmingham is looking for a dedicated individual to support customers and handle installations.

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Collaborate with internal teams to score deployment success and customer acceptance. Develop and execute customer success plans tailored to their goals.

A sports technology company seeks a Customer Success Specialist based remotely in the UK. The role involves managing a select portfolio of teams, providing training and support on athlete tracking technology, and driving business success through product demonstrations.

As Client Success Manager, you will sit at the centre of a number of strategic global client relationships, helping to ensure platform solutions are implemented successfully, adopted effectively, and continually delivering value. We are partnering with a high growth business operating across program

Founding Customer Success Engineer required for a high-growth cybersecurity start-up with an established and expanding enterprise customer base. The next phase requires a technically strong post‑sales leader to formalise and scale customer success, ensuring onboarding excellence, deep technical ad

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

A leading SaaS company in Greater London is seeking a Principal Customer Success Manager responsible for ensuring law firms maximize the value from their subscriptions. You will build relationships with key stakeholders and collaborate across teams to drive customer success, retention, and satisfact

A healthcare technology firm in the UK is seeking an experienced Customer Success and Implementation Lead to enhance hospital onboarding and content management. The ideal candidate will have significant experience in customer success, a passion for technology, and a track record of managing complex

The successful candidate will strategize training implementations and drive customer adoption, ensuring measurable outcomes align with business goals. A leading SaaS company is seeking a Training Specialist to empower and enable Account Managers in delivering high-impact training to customers.

Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. As a Customer Success Manager (CSM), you will play an inte

A leading game server provider seeks a Customer Success Operator to deliver effective support to players and server owners. This role involves handling customer inquiries and ensuring efficient problem resolution. Applicants should have strong communication skills, a problem-solving mindset, and pri

You will build the Customer Success function from the ground up for a high‑growth startup. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. Serve as the voice of the customer, escalating product insights to the engineering tea

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. Customer Relationship Management: Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided.

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. Own the post‑sale phase of the customer journey, for both new customer onboarding and existing customer succes

Act as the voice of the customer by sharing ideas and suggestions to improve the overall business and customer experience. Provide input to the Customer Success Manager/Supervisor regarding training needs and quality development; assist with development and presentation of information and training w

Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You know how to curate plans for customers that drive successful deployment, user adoption

Een toonaangevend IT-bedrijf in het Verenigd Koninkrijk zoekt een Customer Success Engineer.