Customer support manager jobs in Birmingham - Page 3Create job alerts

Head of Customer Success with extensive experience managing support staff in high growth tech businesses and previous sales experience is sought by a high growth, scale up based in Birmingham city centre Utilising the latest in AI and automation technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution within the -commerce space. With extensive UK growth planned over the coming months this Head of Customer Success will lead a customer support team of 19 demonstrating an in-depth knowledge of coaching & leadership mental models to help the team excel. This role would suit an experienced people manager who really understands and has a passion for the psychology behind stellar team performance and wants to work in a dynamic, fast paced, delivery focused environment that challenges individuals to progress quickly. This Head of Customer Success based near Birmingham should have most of the following key skills: - Experience leading support teams ideally in high growth tech businesses - Demonstrable coaching & leadership mental models - Some career experience working in a sales role - The flexibility to adapt leadership style depending on individual needs - Data driven approach to management reporting with the ability to quantify business decisions to senior management - A real passion for self-improvement and progression - A tailored, ...

The Role As Dispensing Optician Manager, you will: Manage the day-to-day running of two independent optician practices in Dudley Dispense lenses and frames, offering expert advice to a wide range of patients Lead, train and support the team to deliver outstanding customer care Work closely with th

Our Opportunity We have an exciting opportunity for a Hardware Engineering Manager to join a growing technology organisation based in the Birmingham area , a hub of advanced engineering and innovation. This pivotal role involves leading a skilled hardware team in the design, development, and delivery of complex electronic systems , ensuring compliance with safety, environmental, and EMC standards (including RoHS, REACH, WEEE, and relevant safety directives). Youll be accountable for cost, schedule, performance, and quality commitments, driving engineering excellence throughout the full hardware product lifecycle from concept through to verification and production support. Collaborating closely with systems, software, and mechanical engineers, youll ensure all hardware designs align with business and customer requirements. Your leadership will empower a high-performing electronics team delivering cutting-edge solutions across a variety of challenging projects. The Hardware Engineering Manager operates within the framework set by Engineering Delivery Managers, Solution Architects, and Design Authorities to ensure consistency, compliance, and quality across all programmes. Key Responsibilities of the Role Hardware Development Cycle: Define, plan, and manage the hardware development process to meet project requirements. Ensure adherence to company processes and engineering best practices. Engineering Environment: Tailor the hardware engineering environment processes, tools, and standards to meet both company and project-specific needs. Task Allocation & Leadership: Lead, mentor, and motivate a multidisciplinary hardware engineering team. Plan, prioritise, and allocate work effectively, balancing multiple project demands. Architecture Definition & Specification: Contribute to system architecture development, hardware function allocation, and interface definition. Create electronics specifications, architectures, and verification plans. Work Package & Bid Management: Occasionally act as Work Package Manager, preparing estimates, supporting bid activity, and offering consultancy on electronic solutions. Technical Direction: Provide technical oversight, ensuring design risks are managed and issues resolved. Lead investigations, root cause analysis, and improvement initiatives. Collaboration: Work closely with systems, software, and mechanical teams to develop optimal integrated solutions. Team Development: Mentor junior engineers, review peer work, and drive continuous improvement initiatives within the electronics function. Conduct effective development discussions to enhance technical growth and career progression. Essential Qualifications and Skills Bachelors or Masters degree in Electronics or Electrical Engineering (or equivalent). Proven track record in hardware design and engineering management within complex product environments. Strong understanding of the hardware development lifecycle , from requirements through to validation. Skilled in leading multidisciplinary teams to deliver against technical, cost, and schedule targets. Expertise in electronics circuit design using schematic capture tools (e.g. Cadence, Mentor Graphics/ Siemens, Altium). Familiarity with full product lifecycle activities, from concept and bid to integration and qualification. Confident communicator with strong leadership, planning, and influencing abilities. Experience promoting innovation and implementing new tools, methods, or technologies within hardware engineering teams. Strong background in technical documentation, process compliance, and cross-functional collaboration. Desirable Attributes Product knowledge in lasers, cameras, or optoelectronics . Passion for continuous learning and staying abreast of electronics advancements. Understanding of ISO9001-compliant engineering processes or equivalent frameworks (e.g. Chorus 2.0). Level 6 qualification (BEng (Hons) Electronics or equivalent). Experience working within Birminghams thriving technology, defence, or manufacturing sectors is advantageous. Why Join Us? Competitive salary and benefits package Flexible hybrid working model (office based in the Birmingham area) Opportunity to lead a talented, collaborative engineering team Involvement in innovative projects across multiple industries Clear progression pathways and professional development opportunities TPBN1_UKTJ

Catering Supervisor Team Support is looking for a perm Catering Supervisor to join our clients team. Our client are seeking to appoint an enthusiastic, positive, and experienced Catering Supervisor to work as part of a team reporting directly to the Operations Manager. The site is on a journey to transform its catering provision and we are seeking a motivated and experienced candidate to be part of this process. We aim to deliver a consistent, high quality meal service that meets the needs of the site. All of their catering team assist with all aspects of food preparation, food service, kitchen hygiene and other duties associated with the running of the kitchen and food service operations Catering Supervisor Key Responsibilities To work with the Operations Manager in the planning and preparation of menus To ensure that food is prepared in accordance with the academies Hygiene Procedures, e.g. temperatures are recorded, samples are taken, foodstuffs are stored safely and hygienically and a food production plan is completed To lead in the planning, preparation and cooking of food for special functions and special days Responsible for building and maintaining a highly functioning catering team by participating in recruitment and selection. To ensure that your work area is maintained in a clean and hygienic state at all times To demonstrates good standards of customer service To lead with stock control/stock taking To instruct Catering Assistants in food production methods To receive and check supplies and store safely away To assist the operations manager with the catering functions budgetary and gross profit targets, recommending and implementing cost reductions and service improvements Provide information to enable the Operations Manager to produce financial analysis when required What Were Looking For: Experienced Cook: Proven experience in cooking, ideally in a school or similar environment. Passionate Foodie: A love for preparing healthy and delicious meals. Safety Conscious: Knowledge of food hygiene and safety standards. Organized & Efficient: Ability to multitask and work efficiently under pressure. Team-Oriented: Excellent communication and teamwork skills. This post is subject to an enhanced Disclosure and Barred service check. If you think this would be a good fit please send in your application TPBN1_UKTJ

Maintenance Surveyor The Company The Exeter offices of a national, multi-disciplinary consultancy are looking to hire a " Maintenance Surveyor " to support their Southwest Regional Manager and regional team. They offer their clients a range of services including civil and structural engineering, building surveying, cost consultancy, architecture and planning, insurance claims, and heritage conservation. With a fabulous reputation for providing practical and workable solutions for building and infrastructure projects, their client base serves both the public and private sectors. Insurance projects make up a large part of the South Wests portfolio, providing stability and a constant pipeline of work across Devon on both residential and commercial buildings in all forms of construction. They are looking to expand this offering to more general project management as well as more traditional surveying services. TheMaintenance Surveyor Role The perfect opportunity for the successful " Maintenance Surveyor " to show their ambition, drive and passion for customer service, as well as supporting the Regional Manager so he is able to focus on new services lines and expanding the team Maintenance Surveyor Key responsibilities include: Inspections to including acquisition surveys, condition reports, measured surveys and defect investigations Inspect and advise on the design, construction, repair, and refurbishment of all types of buildings and construction projects Reporting, writing schedule of works and works specifications Oversee projects using recognised building contracts, to current technical standards. Management of projects up to £500k To understand and apply other relevant legislation such as health and safety, party wall, building regulations and planning. Support APC candidates where possible The right Maintenance Surveyor candidate Candidates will be able to demonstrate the following attributes: Ideally MRICS or MCIOB Accredited Degree in Building Surveying Career working in property surveying, maintenance and refurbishment projects Experience in Defect Diagnosis and report writing Insurance repair project experience ideal but not essential Experience in negotiation, supervisory and leadership roles Knowledge of CDM Regulations 2015, Party Wall and Building legislation Whats in it for me? Stunning office environment Flexible, hybrid working 121 support, coaching and feedback Competitive remuneration package and an annual bonus. Car Allowance Comprehensive rewards package including cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, retail benefit scheme etc Sounds interesting? The click apply to find out more! TPBN1_UKTJ

In a Nutshell We have a fantastic opportunity for a Technical Manager to join our team within Vistry South West Midlands , at our Coleshill office. As our Technical Manager, you will take the lead on project managing the technical matters relating to projects within the region. The Technical Manager will demonstrate a pro-active approach to design development, working within a team environment from the project's inception through to its completion. You will be tasked with the control of the complete design process involving the management of consultants, liaison with the relevant statutory and local authorities and other internal and external stakeholders as necessary. To ensure the designs complies to all necessary legislation, associated standards and Vistry Group specification, policy, and procedures. Your role requires an excellent base level of Health & Safety, Environmental and Technical knowledge, including a good working knowledge of the Highways & Drainage, Building Regulations, NHBC Standards, Planning, and Affordable Housing. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Full Current UK Driving License or equivalent Experience working within a technical role at a residential house builder or contractor Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word, Proven ability in a Technical Coordinator/Manager role of delivering design for projects on time, to budget and quality standards with high customer satisfaction results. Excellent organisation and time management with ability to multitask. Commercially aware. Ability to make decisions within authority. Able to work as a team member. Experienced in analysing problems and delivering solutions. Strong mathematical ability. Be able to design and interpret the designs and technical demands of others BTEC HND/HNC, Degree or similar in Design, Construction or Civil Engineering Member of a professional body such as: ICE, CIAT, CIOB Principal Designer and associated Health and Safety training/ qualifications Use of Viewpoint drawing management system. Proficient use of Auto Cad. Management of technical fees and services cost to complete. More about the Technical Manager role Comply with the company Life of Site processes. Undertake key aspects of the Principal Designer role as defined within the Construction Design & Management Regulation 2015. Completion of all necessary Health, Safety & Environmental documents, in line with group policy. Manage the delivery of surveys & reports required for the development and manage associated requirements from design to completion. Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with group procedures. Manage consultants to deliver the civil engineering designs including legal plans. Undertaking value engineering assessments and ensure buildability. Manage submission of designs and securing technical approvals for agreements such as S104, S38 and S278. Following technical approval being granted, managing timely completion of legal agreements. Manage utility designs and initial mains laying onto site, ensuring legal agreements completed in timely manner. Manage street naming with local authority, complete plot list and distribute internally and externally of the business. Assist in production of Sales brochure, legal and sales handover meetings. Provide information for Housing Association contracts and attendance of progress meetings, Manage consultants to deliver the house type working drawing packs and liaise with key suppliers to provide ancillary drawing information for tender, construction and sales packs. Prepare all drawings and documents for engineering and superstructure elements for tender, followed by the construction issue and sales handover. Manage the accuracy of information supplied by all departments to ensure no discrepancies. Submission of all information to building control and warranty providers and obtaining approval of same, obtaining SAP/HEM Assessments together with PEA' and EPC's, etc. Obtaining and collating all ancillary specialist drawings including hot water supply, heating, kitchen, stair, lintels, p.c. ground floors, and precast upper floors. Attending and chairing Pre-Start Meetings and briefing all departments on matters related to the engineering and working drawings. Manage information and liaise with architects, civil and structural engineers and landscape architects, ensuring consistency between various designs. Assist the Land, Planning & Development teams with advice during the land acquisition stage and assist in the information to discharge of planning conditions. To monitor and report technical & development fees including S106 obligations. Resolve all technical related queries including conducting site visits as required. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1 TPBN1_UKTJ

We're now looking for an Operations Support Manager to lead the heartbeat of our site — driving excellence across planning, flow, facilities, and customer engagement, while ensuring our support functions are fully resourced, compliant, and future-ready. Managing all non-warehouse operational funct

Contracts Engineers This challenging and exciting opportunity requires an individual with a good technical background and demonstrable experience in taking the responsibility for supporting or delivering piling, foundations, or geotechnical engineering sites and projects. Our client is a market leading piling, foundations, retaining structures and ground engineering contractor. Their service offering includes restricted access through to LDP and covers all disciplines and techniques for a wide variety of clients and project applications. They not only complete projects successfully and to the highest of standards at all times but also adds value to their clients by giving them total support from the beginning to the end of each and every contract. Due to sustained growth, a significant forward order workload and a continued commitment to be at the forefront of the industry, our client is now searching for talented and motivated Contracts Engineers with experience (at any level) within the piling, foundations or ground engineering sectors. Supporting the Project Manager, the successful candidates will enjoy the day-to-day responsibility for the safe, timely and profitable delivery of a wide variety of projects and schemes, all running simultaneously at differing stages of completion. This will include managing a site-based team, and resolving any technical, operational and commercial issues as required. The Role Plan, programme and deliver contracts in conjunction with the regional team, internal departments, and subcontractors in accordance with company policy Take responsibility for all assigned projects, including the review of estimates and designs to ensure buildability, and leading projects with the client from receipt of order to completion Attend pre-contract and regular site meetings with the client, clients agents and key sub-contractors (internal and external) to ensure the smooth running of contracts Inspect works in progress to ensure conformance to QA procedures and specification, and that schemes are delivered in accordance with the correct designs and specifications Ensure HSEQ plans and RAMS are prepared for contracts in accordance with company policy Attend regular meetings with the contracts team to provide progress reports on projects, and if required, offer proposals or recommendations to enable successful delivery Provide technical and operational input into estimates for schemes Assist in the preparation of proposals during the pre-tender phase as required Ensure the commercial team is provided with all relevant information, documentation and instructions to support contract variations and final accounts submissions for payment Carry out toolbox talks as required Ensure all projects are planned and executed in accordance with company policy, whilst maintaining and improving the professional and progressive image of the company wherever possible Analyse and interpret detailed client requirements, drawings and specifications Work under deadline pressures in an efficient, composed and calm manner Assist the business as a whole to meet their financial targets Help to manage suppliers and sub-contractors to improve safety, performance and profit The Person Possessing experience in a contracts, projects or site engineering role from any area of the piling, foundations, retaining structures or ground engineering sectors To have assisted in the development and delivery of projects with a diplomatic and pragmatic approach, but also with a hands-on attitude to clients, sub-contractors and teams To possess first-hand exposure to various contracts, and demonstrate a lead from the front approach Hold experience of a variety of projects, including multi discipline techniques Possess an understanding of all stages of the contracting process, coupled with the ability to manage and develop yourself both technically and commercially Able to identify the requirements of assigned projects to efficiently and effectively produce the most appropriate delivery plan or programme Correspond and negotiate with clients, suppliers, contractors and colleagues Efficiently manage situations when workload presents conflicting demands on time and availability, demonstrating an ability to effectively prioritise and schedule Monitor, progress and implement controls to ensure tasks are achieved to time, cost and quality Develop and select effective solutions to project requirements Communicate facts to stakeholders (internally or externally) in an effective manner Deliver efficient and effective customer service at all times An attractive basic salary (commensurate with experience) plus extensive benefits package is on offer to the successful candidate, along with longevity and security of work and forward career progression given that our client possesses a significant contract pipeline for the long-term future and is firmly committed to continued growth over the next 5-10 years.

The role of Customer Services Manager will lead a team across multiple skills, including key relationships with Finance, HR and Distribution teams, to provide/support exceptional customer delivery in a service-orientated environment. Job Title: Customer Services Manager - Pensions. Strong people and

A leading retail company in Birmingham is seeking a vibrant Team Leader to support the Store Manager and motivate the team to deliver excellent customer service.The role involves operational management, driving success initiatives, and fostering an inclusive team environment.The ideal candidate will

Maximise First Time Fix by liaising with Parts Manager / Training Manager and Warranty / Service Support Supervisor. Liaise with National Customer Service Managers to ensure customer expectations are met. Responsible for managing a team of highly skilled workshop technicians plus the development of

As an Account Manager Meat you will be an expert of our meat process. Key) Account Manager Meat– Northern UK. You work with and support the other Account Managers, agents and back office in determining the real customer need.