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Position: Patient Experience Manager - Fertility Pay: £30,000 - £35,000 per year Location: London / Birmingham (Remote role plus weekly meetings in shared office space) 40 hour week Requirements: Experience in fertility patient coordination. As a Patient Experience Manager, you will play a crucial role in ensuring a seamless and positive experience for our patients throughout their medical tourism journey. You will be responsible for coordinating all aspects of the patient's journey and experience, from initial inquiry to post-treatment follow-up in the UK. Key Responsibilities: 1. Patient Coordination: Initial Contact: Respond to patient enquiries promptly and provide comprehensive information about our services. Appointment Scheduling: Coordinate appointments with our private UK GPs, Specialists, and the abroad counterparts. Information Sharing: Share relevant information with patients, including leaflets, treatment plans, costs, and logistics. Documentation: Maintain accurate patient records and documentation using our tech platforms. 2. Communication and Support: Point of Contact: Serve as the primary point of contact for patients, addressing their questions and concerns in a timely way. Communication: Maintain open and effective communication with patients, our UK doctors, abroad healthcare providers and other stakeholders. Support: Provide emotional and practical support to patients throughout their journey. 3. Process Management: Coordination: Coordinate with various departments and third-party agencies to ensure a seamless patient experience. Information Sharing: Ensure that all relevant information is shared between the patient, our UK doctors, and overseas healthcare providers. Updates: Keep patients informed about their treatment progress and any changes in the plan. Work proactively with the admin and clinical teams. 4. Coordination abroad: Liaison: Serve as the primary point of contact for the overseas-based team once the patient receives a "fit to fly" approval from the UK doctor. Information Exchange: Coordinate the exchange of patient information and medical records between the UK and abroad, ensuring confidentiality and GDPR regulations. Travel Arrangements: Assist with abroad travel arrangements and medical visa processing for the patient. Post-Treatment Follow-Up: Coordinate post-treatment follow-up appointments with our UK doctors and provide necessary support. 5. Patient Follow-Up: Post-Treatment Care: Coordinate post-treatment follow-up appointments with our UK doctors. Insurance Claims: Assist patients with insurance claims and reimbursement processes. Feedback Collection: Gather feedback from patients to identify areas for improvement. Share patient records with the patients NHS GP 6. Qualifications: Excellent communication and interpersonal skills. Strong organizational and time management abilities. Empathy and compassion for patients. Ability to work independently and as part of a team. Minimum 4+ years of experience in a patient-facing role 7. Preferred Skills: Experience in the healthcare or travel industry. Knowledge of medical terminology, healthcare IT systems and healthcare procedures. Experience in customer service or relationship management. By applying you consent for us to hold your details and contact you about this position and other future positions. Please only apply if you have previous patient facing role experience. TPBN1_UKTJ

Come and join us as a National Specification Manager in this field based role covering the UK & Ireland region. wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.? About the Role As a National Specification Manager your main focus will be to manage the regional specification team and put in place strategic plans to achieve company, commercial propositions, and development product targets. You will also be responsible for producing a regional pipeline for our distribution partners to convert, as well as ensuring strategic plans are in place to enable our team to cross sell with target customers. This is a field based role where you will be travelling regularly across the UK & Ireland region. A company car/allowance is provided. Duties include: Lead, manage, coach, and develop the Specification Team to deliver high performance and consistent specification growth. Develop and implement a national specification strategy Manage the reporting of the specification pipeline Work with the marketing and product management teams to deliver relevant tools, materials, and CPD content to support specification. Work closely with all regional Procurement sales teams to ensure Pipeline specifications are converted. Ownership of your own area/customers within the team to help execute specification strategies. Provide expertise internally on product standards, compliance, and technical performance, supporting innovation and regulatory alignment. Provide senior-level support for key projects, technical meetings, and client engagements, reinforcing the companys technical credibility. Deliver regular reports and insights to the executive team on technical activity, pipeline performance, and market opportunities. Hours of Work: Mon to Fri. 9am to 5pm About You You will be an experienced specification sales professional with experience leading a team in the specification industry. You will have experience managing others, or you will have the transferable skills to step up into a line management role (e.g. coaching, hiring, motivating, addressing performance) You will also have Ability to read and interpret 2D housing plans, elevations, and details. Excellent communication skills (written and numerical) An appreciation and understanding of relevant construction industry standards Able to work on own initiative and manage workload and training schedules. The ability to integrate with and work with the wider Technical team and other departments. Good numerical skills Full UK driving license and flexibility to travel across the region Desirable An excellent standard of presentation skills. An interest in roofing and pursuing customer experience excellence in the areas of training and on-site support. The ability to make logical decisions confidently About our Benefits Salary - competitive Quarterly sales bonus Pension scheme 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day Company car or allowance Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get fit programmes) Health & wellbeing benefits which include dental cover, health cash plan and eye tests Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options) Employee discounts available with various retailers, gyms, and wienerberger products Life assurance (2x annual salary) Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme About Wienerberger Ltd Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex. So what are you waiting for? Come and join wienerberger as a National Specification Manager and start growing your career with us today! The closing date for this role is subject to change and may be closed earlier than advertised. TPBN1_UKTJ

Are you a proactive and people-focused professional with a passion for delivering exceptional customer service? Do you thrive in a varied, hands-on role where no two days are the same? If so, this could be the perfect next step in your career. We are looking for a Deputy Customer Services Manager to join a dynamic and growing organisation, based in beautiful corporate offices in Birmingham City Centre. Supporting the Customer Services Manager, you will play a key role in ensuring the smooth running of a busy serviced office and flexible workspace, overseeing a small team, and maintaining the highest standards of service for a diverse client base. As Deputy Customer Services Manager, you will be expected to: Deliver outstanding customer service and build strong relationships with clients. Oversee daily operations, including opening/closing procedures and facilities standards. Support client move-ins and move-outs, ensuring all administration and compliance is completed accurately. Supervise, motivate, and develop the junior team, leading daily team meetings and supporting with performance reviews. Manage invoicing, billing, and debt collection processes. Assist with sales and marketing activities, including office tours and promoting additional services. Liaise with suppliers and building management to ensure smooth operations. Ensure compliance with Health & Safety policies and support audits and training. Were seeking an enthusiastic, confident, and organised individual who can bring energy and positivity to the team. You will ideally have: 23 years experience in a customer-focused role. Previous experience in a commercial environment with knowledge of service operations. Strong communication, influencing and relationship-building skills. The ability to lead, supervise, and inspire junior staff. Good IT literacy and confidence in learning and supporting telephony/IT systems. A proactive approach with excellent organisational skills and attention to detail. This is a fantastic opportunity to step into a leadership role within a fast-paced, professional environment. Youll be empowered to make a real difference, develop your skills, and progress your career in customer service management. If youre an outgoing and motivated professional who enjoys variety, responsibility, and working with people, wed love to hear from you. SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience. TPBN1_UKTJ

We are delighted to be supporting a widely recognised, reputable and family-owned processing and manufacturing company as they look for a Hygiene Manager to join the team. You will manage and ensure efficient cleaning and disinfection of factory to required hygiene standards as laid down by the Technical Manager and related legislation. As Hygiene Manager, some of your responsibilities will include: Effectively managing all operations within the specified sections to ensure KPIs targets and business objectives are met. Ensuring cleaning operations are conducted in compliance with customer specifications, whilst meeting Health and Safety, quality, productivity and cost targets Ensuring adherence to relative legislation throughout the production process Establishing and ensuring daily, weekly and periodical cleaning schedules are maintained and regularly reviewed Liaising with chemical suppliers to ensure quality of service against Service Level Agreement and chemical requirements Ensuring strip downs, deep cleans and reassembly of all equipment are carried out on a daily basis as defined in the cleaning schedules Implementing new initiatives and projects with the support of Senior Management Supervising and auditing the quality of clean and ensuring non-conformances are dealt in a timely manner to ensure product integrity is not compromised Implementing and reviewing continuous improvement initiatives Controlling your resources, labour and chemical usage Ensuring accurate records are completed and implemented to provide effective administration for the purpose of external audits and due diligence Ensuring compliance with COSHH Ensuring consistency in the application of the companies disciplinary, grievance and absence procedures Developing and reviewing good working practices, SOPs and SWPs in accordance to company policies Ensuring compliance with the companies Equal Opportunity Policy, Recruitment and Development and the Management of Employees Coaching and developing staff to improve individual and section performance to deliver FINISH hygiene standards Were looking for a Hygiene Manager with: 3 years minimum management experience in a Hygiene role within a FCMG environment A COSHH qualification Experience in staff training and development Knowledge of food safety and hygiene systems Trainer experience Experience in the application of disciplinary, grievance and absence procedures The ability to carry out staff appraisals and performance reviews To apply for this role as Hygiene Manager, please click apply online and upload an updated copy of your CV. TPBN1_UKTJ

Job Description Job Title: Project Engineer - Watermist Location: Birmingham Summary of Role As aProject Engineer you will support the Project Manager to deliver Water Mistprojects on time, to budget and in accordance with customer and regulatory requirements.The responsibilities of a Project En

Hays is proud to be working in partnership with a local council to recruit a Performance and Data Manager to support a major transformation programme within the Customer Services function. As the Performance and Data Manager, you will play a key role in delivering the council's reporting responsibil

Job Title: Project Engineer - Watermist Location: Birmingham Summary of Role As aProject Engineer you will support the Project Manager to deliver Water Mistprojects on time, to budget and in accordance with customer and regulatory requirements. The responsibilities of a Project Engineer: • Contributing to project Initiation/handover meetings with all stakeholders including Sales, Design, QS., • Production a...

Main Purpose of Role:Working closely with the Office Manager to ensure customer requirements are accurately identified, communicated and processed to meet/exceed customer expectations. Duties and Responsibilities Respond promptly to customer enquiries. Qualify customer requirement with Sales Manager/Customer and liaise with Engineering where necessary to confirm. Provide support function to Sales M...

The Role: We are seeking a commercially driven and customer-focused Assistant Store Manager to support the Store Manager in delivering operational excellence and driving performance at our Bluewater location. ASSISTANT STORE MANAGER - MENSWEAR Department Store - Birmingham Salary up to £35,000 + Bo

Job Description Job Title: Project Engineer - Watermist Location: Birmingham Summary of Role As aProject Engineer you will support the Project Manager to deliver Water Mistprojects on time, to budget and in accordance with customer and regulatory requirements.The responsibilities of a Project En

Job Description Job Title: Project Engineer - Watermist Location: Birmingham Summary of Role As aProject Engineer you will support the Project Manager to deliver Water Mistprojects on time, to budget and in accordance with customer and regulatory requirements.The responsibilities of a Project En

As Technical Support Manager, you will lead and coordinate the delivery of technical support across the global customer base. Support the development and implementation of the Technical Support strategy. Strong background in technical support and ticket management within a regulated industry (medica

Ideally, you will currently be in a position such as Branch Manager, Assistant Manager, Deputy Manager, Sales Manager, or Department Manager within a customer-focused retail environment, seeking a new career challenge. In this role, you'll have the unique opportunity to support your Store Manager wh

Job Description Job Title: Project Engineer - Watermist Location: Birmingham Summary of Role As aProject Engineer you will support the Project Manager to deliver Water Mistprojects on time, to budget and in accordance with customer and regulatory requirements. The responsibilities of a Project E

Job Description Job Title: Project Engineer - Watermist Location: Birmingham Summary of Role As aProject Engineer you will support the Project Manager to deliver Water Mistprojects on time, to budget and in accordance with customer and regulatory requirements.

SprinklerProjectEngineer #ProjectEngineerSprinkler #ProjectEngineer #ProjectManager #Sprinkler. As aProject Engineer you will support the Project Manager to deliver Water Mistprojects on time, to budget and in accordance with customer and regulatory requirements. The responsibilities of a Project En

As a Key Account Manager, you will have a "can do" attitude and fantastic customer service skills, a good telephone manner along with great administration and IT skills. Delivering great customer service. Providing customer sales support to existing and potential new accounts.

SprinklerProjectEngineer #ProjectEngineerSprinkler #ProjectEngineer #ProjectManager #Sprinklers. As a Project Engineer you will support the Project Manager within the Main Contracts or Small Works divisions to deliver Water Mist projects on time, to budget and in accordance with customer and regulat

As an Assistant Store Manager at Vision Express, you'll support the Store Manager in overseeing the daily operations of the store. This includes managing the team, ensuring excellent customer service, achieving sales targets, and maintaining high standards of visual merchandising and store presentat

To support our continued growth in catering sales, we are seeking a talented Catering Sales Manager to elevate our sales and foster long-lasting relationships with our customers. Catering Sales Managers who excel in building great customer relationships. Catering sales incentive scheme for additiona