Customer success jobs in Birmingham - Page 10Create job alerts

Relay Direct is hiring Customer Success Executives to be the human face of some of the UK's most recognised brands — connecting with customers, solving their questions, and turning first conversations into lasting relationships. Grow into a senior customer success or account management role. Full

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while orchestrating data, integrations, and system configuration. Key to the role is enabling

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Serve as the main point of contact for a portfolio of mid-to-enterprise level customers. Own the customer relationship from onboarding through renewal.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

This is a good position for recent grads or experienced engineers looking to develop.Join a pioneering company at the forefront of veterinary imaging! With multiple awards for innovation and international growth, including honors from the Institute of Physics and the Financial Times, youll be part o

Director, Customer Success - EMEA. Senior Manager, Customer Success - EMEA. Customer Success Manager (Paid Search, PPC, Google Ads).

A leading analytics firm in Greater London seeks a Director of Customer Success to drive operational excellence and enhance customer engagement in a hybrid work setting. The ideal candidate will have over 10 years of experience in Customer Success, strong leadership capabilities, and a proven track

Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes. Medius Global Customer Success Department. Customer Success, Account Management, or Consulting.

A leading LegalTech firm in Greater London is searching for a Customer Success Manager to join their Family Law Team. Ideal candidates will have experience in customer success or account management, excellent organizational and communication skills, and a passion for technology. The role involves bu

The role involves handling customer enquiries, processing orders, and providing technical advice to customers. Ideal candidates should have excellent communication skills, a sales-driven mindset, and be able to build strong customer relationships.

A SaaS digital communications company is seeking a Customer Success Manager to drive customer engagement and operational excellence. Ideal candidates will have experience in customer success within a SaaS environment, strong CRM skills, and an ownership mindset.

A leading software firm in the UK is seeking a strategic Senior Manager, Customer Success (Education) to transform the customer engagement and retention strategy. The role involves leading a high-performing team and implementing a proactive customer engagement model, leveraging customer insights to

The role involves guiding customers to effectively implement and utilize the company's products, ensuring their success and enhancing customer retention. A leading technology company in Greater London is seeking a Senior Customer Success Manager. The ideal candidate will have over 5 years of experie

A global provider of technology solutions seeks a Customer Success Manager in Greater London. The ideal candidate has proven experience in Customer Success and knowledge of enterprise-scale environments, especially in finance. Responsibilities include monitoring customer health and translating goals

A leading translation management company in the United Kingdom is seeking a Senior Customer Success Consultant to develop strong relationships with key customers. The ideal candidate will have a Bachelor’s degree and proven experience in customer success consultancy, with exceptional communication

Maintain accurate customer data and success plans in CRM and Customer Success platforms. B2B software roles; 3+ years in Customer Success managing large customers. As a Customer Success Manager at Swimlane, you will own the post‑sale experience for a portfolio of enterprise customers, driving rete

We’re looking for a Customer Success Manager who will champion our customers, drive adoption, and ensure success. Experience successfully managing customer engagements to completion and customer satisfaction. You will partner with Account Executives and Solutions Architects to help customers achie

The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. The Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. We lead with a customer-centric mindset, u

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

The Customer Success Manager is a crucial ambassador for our clients. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. About the Customer Success Team.

A fast-growing measurement company in Greater London is seeking a Customer Success Manager to oversee client relationships and ensure a seamless experience.

Engage with customers in your assigned vertical(s) in a high‑touch, multi‑threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check‑ins to drive engagement and ensure Hootsuite is deliv

You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product‑focused role. Customer Success Manager, Europe. You are responsible for a successful customer journey and touch points that create long‑term client engagement, driving

A financial services company is seeking a Customer and Loan Account Administrator in Birmingham. The role focuses on managing customer inquiries, processing loan applications, and ensuring adherence to lending policies. This is a full-time position requiring strong organizational abilities to meet c

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Answering customer enquiries promptly via phone, email, and social media.

The role requires 2–4 years of experience in customer success or account management, particularly in a SaaS or EdTech environment. An innovative learning platform based in Birmingham is looking for a Customer Success Manager (International) to manage relationships with key international clients. R

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers in the Life Sciences segment. The Customer Success Manager maintains awareness o

A global cybersecurity leader is looking for a Customer Success Manager to ensure successful adoption of their platform. You will be the primary point of contact for top-tier customers, aligning their business goals with product value.

Customer Success Manager (SaaS / Travel Tech). In this role, you will work closely with customers after onboarding, helping them successfully adopt the product, integrate it into their workflows and achieve their goals. Ensure customers successfully use Teleleo services (SIM access, OTP, messaging,

A growing Cloud Computing company in Greater London is looking for a Senior Specialist to bolster its Customer Success team.

The Customer Success team’s mission is to identify, enable, and facilitate continuous value generation for customers. In this role you’ll be responsible for the end‑to‑end coordination and execution of functional deliverables during the delivery stage, priming your customer for long‑term s

A B2B sales recruitment firm is seeking a remote Customer Success Manager to build client relationships and drive product adoption. The role requires over a year of experience in customer success and knowledge of B2B industries such as SaaS and Tech.

As a Senior Customer Success Manager, you will liaise with Sales, Partnerships, Regional Marketing and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization. Joining

This role requires exceptional problem-solving skills, with responsibilities ranging from responding to customer support requests to collaborating on product improvements.

Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross‑functional teams regarding how DroneDeploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services. Customer Success

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

A leading creative technology firm in Greater London is seeking a Customer Success Manager to build strong client relationships and enhance their experience with the firm's innovative solutions. You will ensure client engagement through tailored success plans, onboarding training, and strategic insi

Help build and refine our Customer Success playbook, contributing ideas and exerting ownership over its development. Customer Success, Account Management, or related experience in a high‑growth B2B SaaS environment or within the Legal Tech space. We’re looking for an experienced, thoughtful Cust

Take ownership of renewals, upsell and cross-sells across the Customer Success function. Commercial customer success and account management best practice. Design success plans with clear objectives and KPIs for each customer.

Gain in-depth knowledge of our payment solutions to effectively support customer onboarding, optimize usage scenarios, and demonstrate product value to drive customer success. We are seeking a dynamic Customer Success Account Manager to join our Customer team for a 12 months maternity leave cover. I

A leading SaaS company in the UK is seeking an experienced Customer Success Manager to oversee customer accounts and drive adoption of their platform. This role requires strong customer management skills, deep product knowledge, and the ability to proactively prevent churn. Successful candidates wil

Apply discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives* Document and utilize the values statements and needs of Darktrace customers* Have a mindset of taking ownership over your quota number and KPIs to improve

Lettings Sales Executive (with Customer Support responsibilities). Interest in customer support and client‑facing operations.

Customer Success Manager – B2B SaaS (Enterprise / Mid-Market). A fast-growing AI Video SaaS company with millions of global users is expanding its Enterprise & Mid-Market Customer Success team. Deeply understand each customer’s business goals, use cases, and success criteria.

A leading digital marketing firm in London is seeking a Customer Success Manager to engage with clients and enhance their online marketing strategies. The ideal candidate should have at least 3 years of experience in paid digital advertising and a strong customer success background. In this hybrid r

If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. Produce and execute success plans tied to customer outcomes, not just product usage

Build and execute tailored customer success plans to ensure consistent value delivery and proactively address any challenges or barriers to success. Drive customer enablement initiatives through onboarding, training, and education programs to support sustained user adoption and platform success. The

A leading search technology firm in Greater London is seeking a Customer Success Manager to champion customer success, drive adoption, and ensure overall satisfaction. You will work with various teams to increase customer value and retention while conducting product training and implementing strateg