Customer success jobs in Birmingham - Page 11Create job alerts

Our client, an established media production and events business, are looking to onboard a talented and pragmatic Client Success Manager who can execute account strategy and drive success across their growing client base. As Client Success Manager, you will manage client relationships and provide a c

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs. Segmentify is a Customer Engagement Platform that helps online businesses optimise

An innovative edtech company in Greater London is seeking a Scaled Customer Success Manager to manage a portfolio of UK school partners. This role is pivotal in ensuring successful implementation of their platform among educators. The position requires excellent communication skills and an eagerness

This role involves managing a team of Customer Success Managers and ensuring customer satisfaction and retention. A leading technology company in Greater London is seeking a Regional Manager of Customer Success for EMEA & APAC. The ideal candidate has over 7 years in customer success roles and exper

A technology firm is looking for a Customer Success Manager in the United Kingdom. Responsibilities include identifying upsell opportunities, conducting business reviews, and collaborating with various teams to enhance customer success. The CSM will drive customer retention and satisfaction while ma

A leading SaaS Recruitment Company in the UK is looking for a passionate individual to lead the Digital Customer Success function. You'll be responsible for fostering customer engagement and retention through innovative digital solutions, offering a competitive salary of £90,000 plus bonus and a ra

You will also be the voice of the customer, assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers. We are looking for a talented and enthusiastic Customer Success Specialist whose determination for continuou

A progressive tech company in Greater London is seeking a Customer Success Manager to enhance client engagement and drive product adoption. The role involves monitoring usage and aligning users' goals with our platform, thereby maximizing customer satisfaction.

Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. Understand customers’ goals, and implementing tailored success plans. As an Enterprise Customer S

A technology company is seeking a Senior Enterprise Customer Success Manager (German Speaking) to enhance customer relationships and drive success for clients in Germany and the UK.

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio’s retention, customer health, renewal, and upsell programs. Our Customer Success team is integral to how we build, grow, and deliver value. Lead high‑touch success plans for top accounts, serving as bo

We are looking for a Customer Success Manager to drive customer outcomes across our client base, ensuring customers achieve maximum value from our platform. Develop and execute customer success plans aligned to customer goals. Ensure successful onboarding and time-to-value for new customers.

Issue Resolution and Customer Satisfaction: Take ownership of customer issues and drive them to resolution, minimising impact on the customer’s business. A passion for customer success and a desire to exceed expectations. Take ownership of customer relationships, ensuring the execution of our valu

A leading technology company based in Birmingham is seeking a Customer Success Specialist to enhance client relationships and drive customer satisfaction. The ideal candidate will have a Bachelor's degree in Information Systems or a related field, along with 1-2 years of experience in customer servi

Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre‑existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Working closely with and supporting all roles within the Custo

Proven ability to hire, mentor, and develop diverse customer success teams. Experience of defining and executing customer success strategies aligned with company goals. Demonstrable experience leading customer success or account management teams in a SaaS environment.

The Operations team delivers on‑boarding, implementation, and ongoing success of our technology across new customers. Experience in Customer Success, Delivery, Project Management, Account Management or Consultancy within a multinational organisation. Customer Success opportunity (significant Europ

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Intercom i

The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what cu

A leading software provider in the UK is seeking a Success and Services Product Leader to manage and enhance their Customer Success Products portfolio. This hybrid role involves collaborating with various teams to ensure products deliver value to customers quickly while also leading a team of Succes

A leading financial services company based in London is seeking a Customer Success Manager to enhance the client experience, drive product adoption, and manage key accounts.

A leading finance technology company in the United Kingdom is looking for a Customer Success Manager. The ideal candidate will have at least 5 years of experience, with a minimum of 3 years in a Customer Success role in a SaaS technology environment, and will demonstrate a strong capability in relat

A leading tech company is seeking a Customer Success Manager to oversee account management and enhance customer satisfaction in the UK.

A leading food ingredients business based in the UK is looking for a Client Success Manager to drive customer satisfaction and innovation.

The Manager, SMB Customer Success leads a team of Customer Success Managers responsible for driving adoption, retention, and long‑term value for a large portfolio of SMB customers. Execute and continuously optimise the scaled customer success strategy for SMB customers, leveraging automation, digi

The ideal candidate has over 10 years of experience in customer success and strategic account management, with strong retail technology knowledge. A leading technology consulting firm is seeking a Director – Customer Success for the Retail Industry. This remote position focuses on ensuring custome

This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Experience in customer success. Demonstrated ability to increase customer satisfaction.

Establish customer success strategy, segmentation, and engagement models (playbooks, success plans, QBR/EBR cadences, health scoring). B2B SaaS or software, including 6+ years leading customer success, account management, or renewals teams. We are seeking a senior leader to build and lead our EMEA C

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting

A progressive software company is looking for a Customer Success Manager in Greater London. Ideal candidates will have prior experience in customer success within a B2B SaaS environment, strong project management skills, and be highly organized. The role involves overseeing the entire customer lifec

A leading retail pricing solutions company is seeking a Director of Customer Success Sales for EMEA. Essential qualifications include a strong executive presence, analytical acumen, and extensive experience in customer success in enterprise SaaS. The role focuses on strategic success, retention, and

A leading analytics firm in the UK is seeking an Enterprise Customer Success Manager to deepen relationships with Fortune 5000 accounts. The ideal candidate has 5+ years in a technical customer-facing role, fluency in English and another European language, and a consultative problem-solving mindset.

A customer success recruitment firm is seeking a project manager to lead customer implementations from post-sale to go-live in the UK. The ideal candidate will have strong project management skills, experience in customer onboarding, and be proficient in tools like Jira and Hubspot.

Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, engage internally with other function leaders, drive best practice, and report to our C‑Suite t

Customer Success, Account Management, or customer-facing roles in SaaS or technical products. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. Custo

Submit your CV and a cover letter highlighting your technical customer success experience, ability to manage developer-centric accounts, and passion for driving customer outcomes. You’ll act as a trusted technical advisor, guiding customers through integration, enabling value realization, and ensu

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact. Its award-winning pro

A promising people-tech start-up in the UK is looking for a motivated individual eager to delve into business development and customer success.

A forward-thinking marketing technology company is seeking a Customer Success Manager to enhance client partnerships in London.

A leading recruitment agency is seeking a Senior Customer Success Manager to own and grow strategic accounts worth £5mil ARR.

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer-success framework. We’re looking for a collaborative, hands-on leader to partner with our Chief Operating Officer in scaling Syntasso��

We’re seeking an Enterprise Customer Success Manager who brings deep Amazon marketplace expertise to help scale our enterprise client operations. You’ll be the bridge between our AI optimization technology and client success, ensuring flawless execution of high‑value programs for global brands

A leading technology company is seeking a Customer Success Manager based in Greater London. Ideal candidates will have over 5 years of experience in customer success or account management, strong communication skills, and a proactive approach to problem-solving. In this role, you will nurture custom

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. Deliver ongoing training and support to existing customers to ensure successful software usage. Previous experience in a customer success, account management, or client

A growing conglomerate is seeking a Customer Success Manager to join their fully remote team. This role focuses on providing excellent customer service and ensuring customer satisfaction. The ideal candidate will have proven experience in customer support, excellent communication skills, and a stron

A leading educational support organization in Greater London is seeking a Customer Success Manager to take ownership of onboarding new clients and ensuring successful platform adoption. Successful candidates will possess excellent communication skills and a relevant degree.

Du wirst Hauptansprechpartner für Anfragen und bringst mindestens drei Jahre Erfahrung im Customer Success sowie einen Bachelorabschluss mit.