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Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Serve as the main point of contact for a portfolio of mid-to-enterprise level customers. Own the customer relationship from onboarding through renewal.

Relay Direct is hiring Customer Success Executives to be the human face of some of the UK's most recognised brands — connecting with customers, solving their questions, and turning first conversations into lasting relationships. Grow into a senior customer success or account management role. Full

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while orchestrating data, integrations, and system configuration. Key to the role is enabling

Strong client customer success and stakeholder management skills. Our client, an established media production and events business, are looking to onboard a talented and pragmatic Client Success Manager who can execute account strategy and drive success across their growing client base. As Client Suc

This is a good position for recent grads or experienced engineers looking to develop.Join a pioneering company at the forefront of veterinary imaging! With multiple awards for innovation and international growth, including honors from the Institute of Physics and the Financial Times, youll be part o

A leading educational technology firm in Greater London is looking for a Customer Success Consultant. In this role, you will enhance the adoption of digital learning tools by collaborating with educational institutions and providing exceptional customer support.

A leading recruitment platform in the United Kingdom is seeking a Customer Success Manager to partner directly with Small Business and Mid-Market customers, supporting their recruiting operations. This role offers an opportunity to make a significant impact on customer satisfaction and success by en

You'll be our first Customer Success Engineer, building the technical foundation for how we deliver customer outcomes at scale. You'll define our technical onboarding process, create runbooks, build health scoring frameworks, and establish how we scale customer success as we grow from dozens to hund

A leading digital advertising firm is looking for a Customer Success Manager to ensure client success and manage campaigns.

A rapidly growing AI company in Greater London is seeking a Customer Success Manager. This role involves managing the entire customer journey by acting as a trusted advisor and driving adoption of digital solutions with high-value customers. This is an onsite role in London three days a week, emphas

We are seeking a Customer Success Lead (remote) to own and scale our customer success function. As a customer success lead, you will own the relationships with our customers end-to-end. You will act as the voice of the customer internally while building processes, leading a role, and partnering clos

A leading software company in the United Kingdom is seeking a Mid-Market Customer Success Manager. In this role, you will manage a portfolio of customers, ensuring they achieve their goals with Assembled's platform. The ideal candidate has over 3 years of experience in customer-facing roles and exce

As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each c

The company is scaling rapidly and looking for a hands-on, strategic Customer Success leader to own the end-to-end customer experience and build a high-performing team. This is a senior, hands-on Customer Success Manager role. Customer Success, Account Management, or similar roles in SaaS or fintech

In this role, you will manage a team of Customer Success Managers to foster long-term customer relationships and ensure revenue retention and expansion. A leading tech company in the Salesforce ecosystem seeks a Team Manager of Customer Success. Applicants should have proven leadership experience in

A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier enterprise accounts. You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across

In this role, you'll coordinate service engineers, manage customer communications, and ensure efficient daily operations.

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers. Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this

CMG is seeking a self‑motivated Customer Success Manager (CSM) to join our dynamic and fast‑growing Customer Success team. Customer Success, Sales, Account Management, or similar) with a strong track record of building relationships and delivering value to customers. The Customer Success group a

A leading technology firm is seeking a knowledgeable Customer Success Manager II to enhance customer relationships across the EMEA region. This role requires a proactive approach to ensure customers gain optimal value from services like Donesafe and HandsHQ. The ideal candidate has over 2 years of e

We’re building out a Customer Success function, and this is one of our early hires into it. As a CSM at Modo, you’ll own the product relationship across a portfolio of accounts - onboarding new customers, driving user activation, answering product and methodology questions, and making sure our c

Top Job Recruitment are looking for a [Job Title] for a company based in [Company Area].Our client is [Description and Selling Points of Company].As a [Job Title] you will [Outline Opportunity].Bullet point skills and experience needed.Bullet point whats in it for the candidate.Apply now for the cha

We’re looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while s

A Senior CSE will liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met and to sustain consistent renewal and growth of customer accounts. It is a critical customer‑facing technical role wit

A global health and well-being provider is seeking a Senior Customer Success Manager to enhance client relationships and employee engagement.

A global analytics company in the United Kingdom is seeking a Customer Success Manager to maximize customer value from their products. The successful candidate will drive customer engagement and retention while collaborating with cross-functional teams. Ideal applicants will have experience in custo

A leading enterprise software organization in Central London is seeking a Customer Success Manager to support enterprise clients in achieving their objectives. The ideal candidate must have experience in Customer Success or Technical Account Management, with a strong understanding of enterprise IT e

We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. Gain hands-on experience across customer success and sales. Customer Success Manager / Inside Sales (Contractor).

A leading energy analytics firm is seeking a Senior Manager, Customer Success to lead a team focused on power markets and technology providers. This role is vital for driving customer retention and adoption while fostering a culture of accountability within the team. Ideal candidates will have stron

Experience in Customer Success, Client Success, or Strategic Account Management. Senior Customer Success Manager – Insurance SaaS | London/Chelmsford | Hybrid. Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise cli

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. Own the post‐sale phase of the customer journey, for both new customer onboarding and existing customer succes

The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑se

A leading content management platform in London is looking for a Scaled Customer Success Manager who is fluent in French and English. The ideal candidate has over 2 years of experience in customer success and is a self-starter with strong analytical and communication skills. This role involves manag

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction.

A performance platform company in Greater London seeks a Customer Success Manager to drive value across a customer portfolio.

Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with Product E

Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers. Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer

Backed by top-tier investors and growing fast, they’re now hiring their first dedicated Customer Success hires to help build the function from the ground up. You’ll be working directly with the Head of GTM and leadership team, shaping how Customer Success operates as the company grows. Proven ex

The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates. Serve as a cu

A cutting-edge sports performance firm in the UK is seeking a Customer Success professional to manage strategic relationships with elite football clubs.

The ideal candidate has at least 3 years of experience in customer success or account management, preferably within SaaS, and is adept with tools like Salesforce and ChurnZero. A leading digital content provider in Milton Keynes is seeking a Customer Success Manager to drive satisfaction, retention,

The Customer Success Director brings deep, established expertise in the insurance industry, including emerging trends, regulatory requirements, and best practices, enabling them to provide informed guidance, influence strategic decision‑making, and enhance customer outcomes. The Customer Success D

The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements int

You will act as the primary point of contact for customers post‑sale, owning the full customer lifecycle from implementation through ongoing success. Build scalable customer success playbooks, documentation, and best practices as the function grows. Founding Senior Customer Success Manager.

Our Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our key customers in EMEA. As a Customer Success Manager, you'll help ensure the long-term success of our key accounts. Our team is passionate about bringing skills as consult

A leading eCommerce solutions provider is looking for a Customer Success Manager to guide clients in maximizing product usage and resolving complex issues. This position involves mentoring peers and influencing product strategy based on customer feedback.