Complaints jobs in Plymouth - Page 2Create job alerts

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Coordinate investigations and ensure all complaints are handled within stipulated times

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

Maintain accurate complaints and enquiry data and contribute to reporting and service improvement. Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints.

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCA's complaint handling rules and relevant legislation. Experience in a compliance, complaints, or investigative role, with an understanding of regulatory expectations. To take things to the next lev

Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures. Contribute to learning lessons events and keep complaints pages on the website up to date; conduct complainant satisfaction surveys. Maintain knowledge of NHS Complaints Regulations.

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Coordinate investigations and ensure all complaints are handled within stipulated times

The role requires experience in social housing, complaints management, and strong communication skills. Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues.

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Service. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are resolved fairly an

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints, actions, and outcomes within internal systems. Identify root causes and trends in complaints, escalating risks and making recommendations for process improvements.

A healthcare provider in the UK is seeking a complaints lead for a fixed term role until August 2026. The successful candidate will manage patient feedback and complaints, ensuring adherence to NHS standards. Responsibilities include coordinating the complaints process, drafting responses, and colla

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets. The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation.

Complaints Review Officer, Tower Hamlets. Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets.

Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCAs complaint handling rules and relevant legislatio

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Ser

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

Social Care Assistant, St Brendans (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

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Claims Handler - Personal Injury (M&CL).This is an excellent opportunity to join a forward-thinking legal and insurance environment where your expertise will be valued, your voice will be heard, and your professional growth supported.Managing large Loss and Complex claims.Proven experience in third-

Early Morning Delivery Drivers Needed!.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across th

Senior Claims Handler (Industrial Disease).Senior Claims Handler (Industrial Disease).This role combines technical claims handling with senior-level support to the Team Leader, contributing to performance, quality and service delivery across the team.You will support the day-to-day operation of the

Liability Claims Handler/Desktop Adjuster.Salary: Depending on experience.Term: Permanent - Full Time (35 hours pw).We are seeking experienced, confident Liability Claims Handler/Desktop Adjusters with a focus on Employer’s Liability (EL), Public Liability (PL), and Property Damage Claims to join

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Major & Complex Loss Claims Handler.Major & Complex Loss Claims Handler.This role offers the opportunity to take ownership of high-value, technically complex third-party claims while working within a forward-thinking, supportive, and fully remote environment.You will manage a diverse portfolio of si

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.We really value our workforce and offer you a great benefits package includ

Support Worker Uttoxeter - 12.Drivers Required - Full UK licence.Typical Shifts are: Required to work on a rota basis; Monday to Sunday, covering the following shifts - Early shifts: 8:00am-3:00pm and Late shifts: 3:00pm-10:00pm (long days also available).Join Voyage Care and Feel Valued, we reward

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T delivery drivers for distributing food (supplying shops and restaurants from basic ingredients such as bags of potatoes to fine foods) based a few miles South of Bristol.This is a temp to perm opportunity that requires between 20 to 30 drops per day.Goods are not palletised and work will involve h

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?Join Ocado Logistics where there are bags of possibilities.It's our mission to provide an outstanding customer experience.Whilst others m

Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West?This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not

Think Property Services are looking for a Mobile Cleaner required to work with a leading midlands based Housing Association based in Hereford.My client requiresan experienced mobile cleaner to work on a long term temporary contract.Work will includegeneral cleaning, deep cleaning void social housing

Senior Care Assistant Nights (38.PERMANENTWE ARE SORRY, BUT SPONSORSHIP OR CHANGE OF SPONSOR IS NOT AVAILABLE.AND THIS ROLE IS NOT SUITABLE FOR CANDIDATES LOOKING FOR 20HRS A WEEK.This is a fantastic opportunity to work for an employer who is recognised for looking after its staff and residents equa