Complaints jobs in Wolverhampton - Page 2Create job alerts

Complaints are a crucial part of how this organisation learns, improves, and delivers safe, high‑quality services that residents can rely on. Conducting timely, robust investigations into a varied caseload of tenant complaints. Proven experience handling complaints within a regulated sector (housi

Purpose of the Role The Head of Complaints provides strategic leadership and operational oversight of the organisation’s complaints function, ensuring residents receive a fair, transparent, and high‑quality service. Champion a culture where complaints are valued as opportunities for im

As Complaints & Compliance Officer, you will act as the central point of contact for complaints, data protection and regulatory compliance matters across the organisation. Complaints & Compliance Officer. PMR are partnering with a well established residential property management organisation

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, permanent£32,000 - £34,000 oer annumWe are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston u

If you’re an experienced complaints or compliance professional looking to step into a role with real impact, we’d love to hear from you. Complaints & Compliance Specialist (Claims-Focused). Complaints & Compliance Specialist.

Complaints OfficerLocal Authority | Mid Wales (County-Wide)A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A leading cancer care provider in the UK is seeking a Concerns & Complaints Officer to manage and resolve complaints while providing outstanding customer service. The ideal candidate will have direct experience in NHS complaints handling and a compassionate attitude towards patients.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A housing association in Greater London is seeking a Complaints Investigator to assist in analysing and resolving complaints. The position offers a hybrid working environment with specific in-office days, providing an opportunity to make a significant impact in the management of complaints. The role

A leading water company in the UK is seeking a Complaints Advisor to join their customer-focused team. You will handle and investigate customer complaints, acting as the main point of contact until resolution.

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. For complaints, the pot holder will proactively work as part of a team, handling concerns and compl

A leading service provider in London is seeking a Customer Service Assistant to manage customer complaints effectively and ensure high customer satisfaction. Responsibilities include logging complaints, conducting investigations, and maintaining communication with customers.

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

A housing association in Walsall is seeking a Head of Complaints to provide strategic leadership and oversight of its complaints function.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Analysing complaints data and Ombudsman f

A leading banking institution is seeking a Senior Complaint Handler to support the customer care team.The successful candidate will manage customer needs and requests through effective communication and attention to detail.Essential skills include previous banking experience, strong written communic

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd's of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers and

This player-coach role involves managing complex chargebacks and complaints.

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

This role involves investigating complaints and ensuring resident concerns are addressed effectively. A leading housing association in London seeks a Complaints Investigator to join their growing team.

As Complaints & Compliance Officer, you will act as the central point of contact for complaints, data protection and regulatory compliance matters across the organisation. This is a key position within the business, responsible for overseeing complaints management while ensuring the organisation mai

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. What you’ll be doing as a Complaints Advisor. Being the main point of contact for customers until their case is fully

Identify root causes and trends in complaints, escalating risks and making recommendations for process improvements. Previous experience handling complaints within financial services, ideally within lending, banking, or SME finance. Experience dealing with B2B complaints (desirable).

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A leading IT consultancy is seeking a Senior Customer Relations Officer to manage complaints effectively while ensuring compliance with regulatory standards.

A legal consultancy firm is seeking a Case Reviewer to conduct independent reviews of complaints regarding Service Police forces.

You will manage the complaints workflow, monitor emails, and ensure compliance with regulatory timelines.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Service. As a Complaints Investigator, you'll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are resolved fairly and

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Solve complex open and ongoing complaints. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

A respected property management organisation in the United Kingdom is seeking a Complaints & Compliance Officer to ensure robust compliance and manage complaints effectively.

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

This role will set the strategic direction for complaints management, leading on driving excellence in how we respond to and learn from complaints across the organisation. To advance our commitment to delivering excellent customer service we have created the new role of Complaints Manager. You will

The purpose of this role is to be responsible for the day to day running of the Customer Complaints team, ensuring any complaints received by the business are handled efficiently and within regulatory timescales. Complaints handling experience within a regulatory environment, with a strong understan

Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company’s complaints log and analyse data to identify trends, lessons learned, and opportunities to improve servic

Receptionist Derby Perm Part time 20 hours a week.About the RoleWe are looking for a professional, friendly, and highly organised Receptionist / Administration Assistant to join our client's team on a part‑time basis.This role is ideal for someone who enjoys supporting others, creating a welcoming

Primary School Administrator/Receptionist, Based in Great Barr, Birmingham, £14ph.Primary School Administrator/Receptionist.Based in Great Barr, Birmingham.A busy Primary School in North Birmingham is looking for a Primary School Administrator/Receptionist.The cover is Monday to Friday, term time o