Director of Operations - Community Services
9 days ago
Birmingham
Director of Operations – Community Services £85,000 + Performance Bonus West Midlands Full-Time, Permanent | Hybrid Are you a senior operational leader with a proven track record of driving transformation and scaling complex healthcare services? Do you thrive in high-growth, fast-moving environments where efficiency, technology, and patient experience must evolve without compromising quality? We’re supporting a well-established healthcare organisation delivering NHS-partnered elective and community care services across multiple regions. With ambitious growth plans and a commitment to innovation, the organisation is seeking a Director of Operations to lead a critical part of the business and drive operational excellence. This newly created, senior role offers an exciting opportunity to shape the operational function, embed best practice, and influence strategic decision-making. You will report directly into the Executive team and be responsible for leading large multidisciplinary teams, improving service performance, and ensuring sustainable growth. Key Responsibilities: Operational Leadership & Delivery • Take full accountability for the end-to-end delivery of elective and community care services commissioned through NHS partnerships, • Lead large, geographically dispersed clinical and operational teams through senior managers and heads of service, • Ensure safe, compliant, and efficient service delivery aligned with NHS standards and contractual commitments, • Maintain a visible presence, engaging with frontline teams to understand current operations and identify improvement opportunities Change, Transformation & Scalability • Lead operational transformation programmes to support sustainable growth without proportional cost increases, • Identify and address legacy processes, operational inefficiencies, and capacity constraints, • Drive adoption of technology-enabled solutions to improve workforce planning, scheduling, and patient experience, • Support and deliver projects to optimise patient pathways, service access, and operational workflows Workforce Planning & Patient Experience • Oversee workforce planning across salaried and contractor models, • Optimise rostering, capacity planning, and resource allocation, • Work closely with patient experience teams to enhance service delivery, reduce inefficiencies, and improve patient access, • Collaborate on initiatives to modernise contact centre operations and partner-delivered services Commercial & Strategic Contribution • Partner with Commercial and Executive colleagues on mobilisation of new contracts, renewals, and service expansions, • Provide operational insight to strategic and commercial decision-making, • Ensure operational readiness for new services and increased patient demand Governance, Performance & Stakeholder Management • Ensure compliance with CQC standards, NHS requirements, and internal governance frameworks, • Monitor and report on KPIs, service performance, and operational dashboards, • Build and maintain strong relationships with commissioners, system partners, and internal stakeholders, • Act as a visible, credible senior leader within the organisation and externally Ideal Candidate Profile: Essential: • Significant senior operational leadership experience within NHS-partnered or independent healthcare services, including elective or community pathways, • Experience managing large, complex multidisciplinary teams, • Strong track record in workforce planning, scheduling, and operational optimisation, • Demonstrated experience driving change and transformation in fast-growth or mature organisations, • Commercial awareness and ability to operate alongside senior commercial and executive colleagues, • Comfortable operating in fast-paced, high-growth, and change-led environments Desirable: • Experience in high-volume outpatient or elective specialties, • Exposure to contact centre or patient experience functions at scale, • Experience implementing technology-enabled transformation or service improvement initiatives Personal Attributes: • Approachable, visible, and non-hierarchical leadership style, • Comfortable getting involved with frontline teams, deeming no task below them, • Pragmatic, adaptable, and solutions-focused, • Confident influencing at Executive level while remaining collaborative and accountable What’s On Offer • Competitive basic salary, • Performance-related bonus, • Hybrid working with regional travel to operational sites, • A genuinely senior, autonomous leadership role with significant influence over strategy and delivery, • Opportunity to lead and shape a major operational division within a high-growth healthcare provider, • Exposure to executive decision-making and long-term career progression, • A values-driven organisation committed to innovation, service quality, and sustainable growth Interested? To apply or learn more, contact Tom Fitch on 02393 874295, or send your CV to