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Key Responsibilities: - Be responsible for all FOS and BVRLA complaints and manage outcomes and how they impact the Customer Care processes and procedures. Demonstrate flexibility and the ability to work within all areas of Customer Care, to cover seasonal peaks in volume of work and as workload ...

Previous experience in a customer services environment is essential. Relay customer feedback, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation. Demonstrate flexibility and the ability to wor...