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Employability Skills Tutor Location: Field Based - East Midlands | Contract: Full time, Permanent | Salary: £24,000 - £29,000 At Pathway Group, our mission is clear: Changing Lives Through Skills and Work. We work with learners from all backgrounds, giving them the confidence, knowledge, and skills they need to succeed in the job market. We are now looking for a dedicated Employability Skills Tutor to deliver high-quality training that helps learners achieve qualifications, develop workplace skills, and progress into sustainable employment. The role As an Employability Skills Tutor, you will: Deliver engaging teaching, learning, and assessment across Employability, Customer Service, and Functional Skills (Maths & English). Inspire learners to develop practical tools such as CV writing, interview techniques, job search strategies, and workplace behaviours. Tailor learning to individual needs, ensuring all learners achieve their qualifications and feel prepared for employment. Track and support learner progress, identifying barriers and helping individuals overcome challenges. Create a motivating, supportive environment that enables learners to achieve the best possible outcomes. What were looking for A recognised teaching qualification (Level 3 or above, or working towards). Experience in education, training, or employability delivery. Strong coaching, mentoring, and communication skills. Confidence in delivering both group sessions and one-to-one support. Commitment to safeguarding, continuous professional development, and high-quality teaching. An understanding of Ofsted requirements and ESFA funding rules is desirable. The difference youll make This role is about more than teachingits about transforming lives. Success means learners leave your sessions with: Recognised qualifications. The confidence to step into interviews and workplaces. The skills to secure and sustain employment. A clear pathway towards their long-term goals. Why Pathway Group? Be part of a values-driven organisation thats focused on social impact. Join a supportive, positive culture where learnersand staffare encouraged to achieve their best. Benefit from opportunities for professional development and growth. Additional Information Pathway Group is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to an enhanced DBS check and suitable references. Applicants must have the right to work in the UK. TPBN1_UKTJ

Company description: Khne + Nagel (AG & Co.) KG Job description: We are currently seeking a motivated and enthusiastic individual to join our Sea Logistics Sales Team in Birmingham. Our Sales team at Kuehne+Nagel provides comprehensive logistics solutions for our customers. This is not just a job; its an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you! Our Sea Logistics team at Kuehne+Nagel provides sea freight services that connect global markets with efficiency and reliability. The sales team work closely with clients to understand their unique shipping needs and develop strategic plans that ensure efficient, cost effective and reliable transportation. This role offers an exciting opportunity to showcase your sales skills, expand your professional network, and contribute to the companys growth strategy. You will receive comprehensive training and support to excel in a fast-paced and rewarding sales environment. How you create impact Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Sales Apprenticeship Level 4 Apprenticeship. You will work within a successful Sales team while learning everything you need to know to be a top sales performer whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel. In the first part of your apprenticeship, you will focus on getting to grips with delivering excellent customer service, and in the second part you will build on this foundation to develop specialist Sales skills you may even be given your own Customer Service or Sales Account to manage! Beyond this, there is an opportunity for successful apprentices to secure a full-time sales position, as well as achieving bonuses and pay rises connected to the apprenticeship programme. Over the 2 years youll be learning how to Support in building and maintaining strong relationships with existing and potential customers. Assist in tracking and monitoring shipments, ensuring timely delivery, and addressing any delays or issues. To develop solutions for customers based on detailed understanding of their requirements. Participate in sales and marketing campaigns to promote sea logistics services. Document all sales-related activities and communications accurately and promptly. To prepare, submit and follow up quotations to Customers. Support the sales team with day-to-day administrative duties to ensure smooth operations. Collaborate with colleagues and participate in meetings and training sessions. Make sales calls, engage and onboard new customers. To initiate contact with potential and current customers to generate and qualify leads, promote the company's products and services, and close sales opportunities. What we would like you to bring The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 9 / A*-D including Maths & English) Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter. Previous use of Microsoft Outlook and Excel is beneficial. Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years. This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies Key Information: Apprenticeship Contract: Fixed Term 2 years Working hours: Monday Friday Days - 37.5hrs per week Place of work: On Site - 3 Avenue Road, Aston, Birmingham (B6 4DU) - please check location to ensure is commutable Recruitment Process: Step 1: Applications will be reviewed on a rolling basis. Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role. Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team. Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation. What's in it for you We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But thats not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but dont worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Dont miss out on this fantastic opportunity! Apply now and take the first step towards a bright future. We offer: We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But thats not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but dont worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Dont miss out on this fantastic opportunity! Apply now and take the first step towards a bright future. TPBN1_UKTJ

Due to continued growth Next Generation are currently recruiting for a Expeditor to work with a global leading manufacturer based in Wednesbury. As the Expeditor you will be responsible for expediting all orders to an agreed delivery date making sure customer satisfaction is achieved. Whats on offer for the successful Expeditor: 34 days holiday (including bank holidays) Employee Assistance Programme Free parking Free uniform Free drinks Pension Scheme Death in service x2 annual salary Staff referral programme Development opportunities Duties of the Expeditor Actioning the purchase order outstanding report Take necessary action on processing of orders to ensuring stock availability. Action sales orders due reports daily after receipt from sales. Work closely with purchasing and sales reacting appropriately to market/customer information Liaise daily via email with goods-in team to ensure urgent items are highlighted for booking in at point of delivery The successful candidate for the Expeditors position will have the following experience: 3 5 years experience within a expediting role is (Essential). Experience working with precision machined components (Desirable) You will be self-motivated, possess excellent communication skills both verbal and written to be able to communicate and build good relationships. Due to the high number of applications, we receive, we are sometimes not able to respond directly to each candidate. If you havent been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy. Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move. TPBN1_UKTJ

Are you ready to lead the charge in securing the digital future of the West Midlands Combined Authority? Were looking for a Principal Cyber Security & Infrastructure Specialist to take ownership of our operational cyber security infrastructure and systems. This pivotal role will drive the transformation from legacy platforms to modern, secure solutions, ensuring compliance with best practices and alignment with our Digital and Data strategy. As the go-to expert across the organisation, youll provide critical support and guidance, enabling continuous improvement and resilience in our digital services. Please note, this is a 6-month fixed-term contract. What you will be doing. Manage and improve cyber-security systems across cloud and on-prem, addressing risks and performance. Support the cyber-security roadmap in line with strategic goals. Define and maintain security policies, procedures, and documentation. Provide senior-level IT support and incident response. Lead complex projects and deliver under pressure. Implement solutions based on business needs and industry standards. Work independently, making strategic technical decisions. Mentor junior staff and share knowledge to build team resilience. Drive automation and process improvements. Manage risks and ensure security enables business operations. Ensure robust backup and recovery for security systems. Scale cyber-security architecture across the organisation. Collaborate on compliance with internal and external stakeholders. Engage suppliers to deliver secure, compliant solutions. Adopt emerging cloud technologies for scalable infrastructure. Participate in 24/7 support for critical systems. Oversee contractors and third-party delivery. Whats essential. Degree in a cyber security-related field. Professional certification (e.g. CISSP, Azure Security Engineer, or equivalent). Skilled in risk/vulnerability assessments, compliance checks, and audits. Experienced in penetration testing and remediation. Knowledge of business continuity, disaster recovery, and incident response. Hands-on with hybrid cloud security tools (e.g. M365, IAM, threat protection). Able to assess and respond to evolving security threats. Experience migrating from on-prem to cloud solutions. Strong analytical skills for complex technical issues. Proven ability in designing cyber security systems and governance. Familiar with tools and frameworks (e.g. NCSC, NIST, MITRE, GDPR, PCI DSS). Deep understanding of security controls (e.g. firewalls, SIEM, SOC, DLP). Proficient in leading and coordinating incident response. Effective at managing multiple priorities under pressure. Excellent communicator, able to engage stakeholders at all levels. Skilled in tailoring technical information for varied audiences. Detail-oriented with a strong customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of ITIL, GDPR, and security principles. Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office. Please note, there may be a requirement to support the business outside of normal business hours/ on-call. How to apply . Applying for a role with WMCA is straight forward. Follow these steps to get started. Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV wont be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting . Be thorough in each section. its your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (). Salary and benefits. We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. We offer a comprehensive benefits package that includes: Local Government Pension Scheme ( one of the most generous pension schemes in the UK ). 28 days paid annual leave (with an option to purchase more) EV car benefit scheme Ethical saving options and healthcare plans. Discounted gym membership, will writing and mortgage advice. An option to buy a bicycle , including e-bikes and adapted pedal cycles, at a discounted rate. 3 days of paid leave each year to volunteer . Interest free financing through SmartTech to buy the latest technology Discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site. Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day. Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. Were a Disability Confident Employer with Leader status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). TPBN1_UKTJ

Senior Strategic Project Lead Strategic Reviews Birmingham Hybrid Working £53,020 per annum 12 Months Fixed Term Contract We have an exciting opportunity for a Project Lead to join our team and drive strategic reviews across our private sector, home ownership, and older persons business areas. Offered as a 12-month fixed-term contract, this role is ideal for a strategic thinker with a strong track record in private sector housing, services for older people, project management, business analysis, and stakeholder engagement. You will play a key role in evaluating current strategies and service models, identifying opportunities for improvement, and providing clear, actionable recommendations to enhance customer outcomes and support service transformation. To be successful in this role, youll need: Extensive experience in project management, strategy consulting, or business transformation roles. A strong background in conducting high-level strategic reviews and business analysis within complex situations. Proven ability to interact and influence senior executives. Demonstrated expertise in home ownership products, including leaseholders, shared owners and reshaping services. decision-making, financial modelling, performance analysis and engagement strategies. A track record of delivering projects on time and within scope. Excellent communication and presentation skills In return we offer a fantastic benefits package which includes: 29 days basic annual leave (full time) + Bank Holidays Optional Defined Benefit, Salary Sacrifice Pension Scheme A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy. A commitment to work life balance through our Agile/flexible working principles. Family Friendly policy with enhanced benefits Learning and Development opportunities Internal coaching and mentoring opportunities Staff social events We also offer mentoring and coaching, wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments. The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of background and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are values for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs. TPBN1_UKTJ

Join to apply for the Pensions Quality Assurance Manager role at Isio 1 day ago Be among the first 25 applicants Join to apply for the Pensions Quality Assurance Manager role at Isio Get AI-powered advice on this job and more exclusive features. At Isio, we’re passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. We combine innovative thinking with deep industry expertise to deliver exceptional client service. As part of our commitment to excellence, we’re proud to support the Pensions Dashboard Programme – a transformative initiative that empowers individuals with better access to their pension information. To support this critical work, we’re seeking a Quality Assurance Manager to lead and enhance our QA function within the Pensions Administration team. This role can be based in any of our city centre offices with a hybrid workstyle. Role Overview: As a Quality Assurance Manager , you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You’ll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities. This role offers the opportunity to work collaboratively with internal teams, clients, and external stakeholders to uphold quality standards and drive continuous improvement. Key Responsibilities Leadership & Team Development Coach and guide team members to achieve high performance. Foster a collaborative, inclusive, and innovative team culture. Align team goals with organisational strategy and change initiatives. Quality Assurance in Pensions Administration: Conduct quality checks to ensure compliance with regulations and internal policies. Identify and resolve data discrepancies and inefficiencies. Develop and maintain QA frameworks and tools. Collaborate with teams to ensure accurate member data and benefit processing. Stay ahead of legislative changes and update processes proactively. Benchmark QA practices to drive best-in-class operations Pensions Dashboard Programme Lead integration of the Dashboard into existing processes. Review data readiness and ensure compliance with regulatory standards. Test data feeds and systems linked to the Dashboard. Provide expert insights during internal and external audits. Audit & Certification Management Lead preparation and completion of external audits including: ISO9001 AAF 01/20 PASA Accreditation Institute of Customer Services Membership Act as primary contact for auditors and certification bodies. Continuous Improvement & Stakeholder Engagement Define and monitor QA KPIs, reporting trends to senior leadership. Recommend strategic improvements based on QA findings. Liaise with internal stakeholders to ensure governance alignment. Support client teams with QA reporting for trustee meetings. Stay informed on industry developments and emerging technologies. What We’re Looking For Proven experience in pensions administration and quality assurance. Strong understanding of regulatory frameworks and industry standards. Excellent leadership, communication, and stakeholder management skills. Analytical mindset with a focus on continuous improvement. Experience with audit preparation and certification processes is a plus. Proficient in using pensions administration systems and quality assurance tools. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer here Isio – Careers & Benefits What’s next? Click on the ‘apply’ and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Quality Assurance Referrals increase your chances of interviewing at Isio by 2x Get notified about new Quality Assurance Manager jobs in Birmingham, England, United Kingdom . 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Next Generation are pleased to have been appointed to recruit for a Production Engineer to work with a well-established engineering company based near Willenhall. The Production Planner will be responsible for processing and planning of orders for machined components. Working hours for the Production Planner: Monday Friday 8am 4.30pm Whats on offer for the Production Planner: Competitive salary, up to £45,000 p.a. 34 days holiday (including bank holidays) Employee Assistance Programme Free parking Free drinks Pension Scheme Death in service x2 annual salary Staff referral programme Development opportunities Duties of the Production Planner: To keep abreast of internal capability and capacity to enable customer delivery expectations to be consistently achieved. Liaise with shop floor team leaders when highly complex parts are required. To maximise profitability when creating job cards after reviewing sales estimate by improving planned routing and raw material selection wherever possible, while minimising waste of materials, transportation and labour. To always maintain a professional but friendly working relationship with all suppliers and colleagues within the group. To liaise with all other departments in order to expedite the intended workflow and help resolve quality and logistical issues The successful candidate for the Production Planners position will have the following experience: 3 5 years experience working as a Production Engineer (Essential) Experience working within a machining environment (Essential) Working within a Fasteners environment (Desirable) Working with ERP Systems (Essential) Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you havent been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion. By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy. Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move. TPBN1_UKTJ

Mortgage Administrator Salary: £24,316 per annum Hours: 35 hours per week (Rotating Rota - 0800 - 1600 & 0900 - 1700) Contract: Permanent Location: Hybrid (Office: West Bromwich) Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand its not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you. The West Brom are looking to recruit a Mortgage Administrator to join our established mortgage services team. The post holder will administer all mortgage related customer contact following the completion of a mortgage account and to deal with any other customer correspondence, emails and service requests, delivering Right first time solutions for all work processed. What the role will look like: To process all customer instructions and requests accurately and to meet department service standards To deliver excellent customer service To comply with all regulatory requirements To have a good understanding of the Department Risk and Control measurement framework and to know how they contribute to maintaining and delivering effective risk management To work as part of the Team with collective responsibility for completion of all team tasks to agreed service levels To continually develop own skills and to maintain ongoing personal development plan To maintain an up to date understanding of all processes and procedures and to understand how each task fits into the wider picture What you will bring to the role: Excellent administration skills Strong attention to Detail Ability to work effectively using own initiative or as part of a team and responsible for all team tasks to agreed service level A broad understanding of banking processes and procedures, particularly relating to Mortgages An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply. What's in it for you: We pride ourselves on our development opportunities and always look to promote from within wherever possible, Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year, 2 paid volunteering days a year, Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and well match your further contributions up to 10.6% Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave, Life assurance provided by the Society at 4 times your salary, Yearly performance related pay scheme and pay review, Private medical insurance thats discounted when your time with us grows, with the option to include family members, Salary Sacrifice Electric/Hybrid Car Scheme, A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more! And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness. Why choose the West Brom? Weve been named one of The Sunday Times Best Places to Work and we couldnt be prouder. Its a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how youll feel when youre here because we dont just want you to fit in, we want you to feel like you truly belong. So when you join us, youll find a place that values your wellbeing, supports your growth and helps you build a career that works for you. Were a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. Well do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what were looking for. If you need any support with applying to one of our roles, get in touch at. Do it today and click apply! Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society. TPBN1_UKTJ

Your new company An inclusive place to work, located in the heart of Birmingham. Known for their commitment to equality, wellbeing, and professional development, they offer generous benefits, a collaborative culture, and a strong focus on staff recognition. You'll be part of a forward-thinking institution that values people and promotes continuous improvement. Your new role As a Helpdesk Manager, you will lead a team of four in delivering a high-quality support service across the organisation. You will oversee the day-to-day operations of the helpdesk, ensuring that all enquiries received via telephone, email, and the helpdesk system are handled efficiently, professionally, and in line with service level agreements.You will be responsible for allocating incoming requests, monitoring team performance, and ensuring timely resolution or escalation of issues. You'll play a key role in promoting the helpdesk system internally, driving adoption and ensuring users are informed and supported throughout their service journey. In addition, you will analyse helpdesk data, track KPIs, and produce insightful management reports to identify trends and support continuous service improvement. You'll also manage complaints and feedback processes, ensuring appropriate escalation and resolution, while celebrating positive feedback to foster a culture of recognition and excellence. What you'll need to succeed To be successful in this role, you will bring strong leadership and team management experience, ideally gained within a helpdesk or customer service environment. You should hold an NVQ Level 3 or equivalent qualification and have proven experience in helpdesk operations, preferably within facilities or IT. Familiarity with MRI software or similar helpdesk platforms is essential, along with excellent communication skills-both written and verbal. You'll need strong analytical and reporting abilities, as well as the capability to manage workloads, prioritise tasks effectively, and drive team performance to meet service standards. What you'll get in return Immediate start available. 1-3-month temporary contract with potential for extension. Competitive hourly rate. Opportunity to work within a large, well-established organisation. Valuable experience in a leadership role with scope for development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Company description: GXO Logistics Supply Chain Inc. Job description: Are you an experienced Transport professional who can really deliver ? Are you ready to drive your career forward? Transport yourself to GXO and find out more about how we do logistics differently! GXO is currently seeking a talented and driven individual to join our team as Regional Transport Manager on our WHSmith contract. Based at our Birmingham site, this role also includes oversight of operations at our Swindon location. You will lead the transport teams across both sites, ensuring the delivery of a best-in-class service for our customer. You will be accountable for safety, legal compliance, operator licensing, and the efficient execution of transport plans. A key part of your role will be to ensure that all customer SLAs and KPIs are consistently met and exceeded. The role is being offered on a full-time, permanent basis. You will work 37.5 hours per week, Monday to Friday. Flexibility will be required with your working hours this is logistics after all! Pay, benefits and more: Youll be paid a salary of up to £52,000 per annum, depending upon experience. Youll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company car or car allowance of £505 per calendar month, a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more. Youll also have access to our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that youre comfortable with. Theres also our continued focus on internal promotions, over 60% last year! What youll do on a typical day: Ensure a legal, effective, consistent and efficient transport operation is maintained for all sites within your region, meeting agreed delivery schedules and optimising fleet use whilst achieving service levels, cost criteria and human resource commitments Management, support and resolution of daily opportunities through your team, building a positive relationship with GXO teams and our customer Provide leadership and guidance for the transport team to enable them to meet objectives, encouraging open communication, constructive feedback and engagement Monitor transport operational expenditure and constantly review methods to improve operations to maximise plan adherence and performance What you need to succeed at GXO: A proven track record of a transport operational management background within a fast-paced distribution environment, preferably with exposure to retail International CPC and an excellent working knowledge of transport compliance Understanding of key operational cost drivers and P&L or cost centre management and cost focussed The ability to lead, motivate and inspire your team with a real drive for optimisation, continuous improvement and safety We engineer faster, smarter, leaner supply chains. TPBN1_UKTJ

About The Role HomeServe is currently recruiting Customer Service Representatives to join our busy Sales & Service department at our Walsall site (WS2 7BN) . Salary : £26,550 per year Contract : Permanent, Full-time (40 hours per week) This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the following operational hours: Shift Rotation (4-weekly cycle): Monday to Friday: 8.00am 8.00pm (8.5-hour shifts with a weekend off) 1 in 2 Saturdays: 8.00am 4.00pm (plus 4 weekdays worked) 1 in 6 Sundays: 10.00am 4.00pm (plus 4 weekdays worked) Bank Holidays will be on a rotational basis included within the rotation above Where will I work? Youll be based full-time at our Walsall office (WS2 7BN) during your probation period. Once you've successfully passed probation, you'll be eligible for our hybrid working model.When the time comes, well do our best to schedule late shifts and weekends to be worked from home, wherever possible. About The Candidate Who is HomeServe looking for? We're on the lookout for enthusiastic individuals to join our Sales & Service team . In this role, you'll support our customers by answering queries about our policies and products and where appropriate and compliant, you'll also offer additional products that meet their needs. You dont need specific qualifications or a particular background to join us as a Customer Service Representative . What were really looking for is customer service experience and the following qualities: A great listener who can understand what our customers need Resilient able to stay calm and professional in challenging situations Eager to learn about our products, services, and systems Dedicated to delivering outstanding customer service Detail-focused, so you can follow our processes accurately Confident using a computer and learning new systems Someone who enjoys working in afast-paced, supportive and funenvironment Well teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way. About The Company What can HomeServe offer me? 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice Access to hundreds of discounts via ORB Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more Free HomeServe policy Pension scheme to support your future Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme Free onsite parking and great links to local public transport Cycle to Work Scheme Free toast and refreshments to keep you fuelled throughout the day Who is HomeServe? With over 30 years experience in looking after UK homes, HomeServe is one of the countrys leading home assistance providers. From home cover and new boilers to one-off repairs, were always looking for ways to deliver better care to our customers. Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether its a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done quickly, safely, and with care. What happens next? If your CV is shortlisted, youll receive a call from us within 72 hours of applying to discuss your application further. In-Person Interviews will begin on 2nd September2025, and if successful, your induction training will start on 13th October 2025. TPBN1_UKTJ

A successful business based in Edgbaston, Birmingham are looking for a Customer Service professional to join the team on a 3-month minimum temporary contract.

Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management

Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.