Service desk jobs in Birmingham - Page 2Create job alerts

Service Desk Support Manager – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. If you’re a proven MSP leader who thrives on improving organisations, elevating

Logging, updating, progressing, and resolving IT incidents and service requests. Acting as a single point of contact for end users, ensuring a high level of service.

Line IT Service Desk Engineers.

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

A leading train operating company in York is seeking an IT Service Desk Analyst for a 6-month fixed term contract. You'll deliver first-line support for incidents and service requests from LNER staff, ensuring timely and efficient service.

A leading IT support company in the UK is seeking a Service Desk Analyst to provide high-quality technical support to users.

This is an excellent opportunity for an experienced Service Desk professional who thrives in a fast-paced environment and enjoys solving technical problems while delivering outstanding customer service. We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi-site environment. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and requests, playing a vital role in keepi

Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers. Senior IT Service Desk Analyst – Drax Group. You’ll be an integral part of the global

A leading technology solutions provider is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across the UK.

Ideal candidates will have service desk experience and familiarity with Windows 11, M365, and Azure Active Directory. A leading telecommunications provider in Greater London is seeking a Service Desk Engineer to deliver top-tier IT support.

Service air conditioning (AC) and fan coil units (FCU), among other tasks.

A leading insurance firm in London seeks a Service Desk Manager to oversee the Service Desk function and lead a 3rd party team. This position offers the opportunity to shape the Service Desk's future while collaborating with cross-functional teams. The ideal candidate should have a strong Service Ma

A dynamic IT support firm in the East Midlands is seeking an experienced IT Supervisor to manage their service desk and support operations. The role includes leading a dedicated team, overseeing daily operations, and providing expert support for various IT services.

We are seeking a proactive, customer-focused and dedicated Deputy Shift Leader Service Desk Support Engineer to support the Shift Leader in overseeing the daily operations of our Service Desk providing 24/7/365 support for end users. Assist the Shift Leader in managing and coordinating the activitie

The role involves managing a team of Service Desk Analysts and requiring strong ITIL knowledge, leadership skills, and a customer-focused approach. Applicants should have over 5 years in service desk operations, with a solid grasp of incident management and performance metrics. A health and social c

Lead day‑to‑day IT operations for Service Desk and Endpoint management. Proven track record managing Service Desk or Endpoint teams in a remote‑first, global environment. Oversee SLA performance, service reliability, and employee satisfaction (CSAT) metrics.

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients.

A leading technology service provider in the United Kingdom seeks a Senior Service Desk Engineer. This critical role demands providing exceptional service desk support to clients across various platforms. This position offers a chance to enhance customer satisfaction and improve service delivery sta

An employment agency is recruiting a 1st Line Service Desk Engineer for a growing IT team in Plymouth.

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. If you are interested in discussing this Service Desk Analyst role further, please. Experience working in 1st Line or Service Desk support.

As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. Continually improve the way the service desk works. University Placement Year - Service Desk Analyst (Starting Summer 2026).

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst. Key responsibilities of the Service Desk Analyst.

A managed service provider in Gloucester is seeking an IT Service Desk Engineer to join their high-performing IT team.

A healthcare organization in the UK is seeking an IT Service Desk Engineer to provide technical support and resolve hardware/software issues through an in-house ticketing system. Ideal for those passionate about customer service in a dynamic setting.

A leading insurance technology company based in the UK is seeking a Service Desk Analyst to join their team. You will play an essential role in supporting colleagues by delivering user-centric service and contributing to knowledge management efforts.

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills

A managed IT services provider in the United Kingdom is seeking experienced 2nd Line IT Service Desk Engineers to support customers via phone, live chat, and email.

Job Description: 3rd Line service desk engineer (MSP). Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine wh

A leading law firm in London is seeking a Service Response Analyst for a 6-month fixed-term contract to enhance customer experience in their Technology department. Ideal candidates should have strong communication skills, technical knowledge of various systems, and a passion for customer service.

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and

An established IT services provider in Sheffield is seeking a Service Desk Engineer to join their team. The role involves troubleshooting Windows and Microsoft 365 issues, responding to user support requests, and managing service tickets.

As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardware and software support, including onboarding activities such as hardware/software configuration and distribution. Help ensure that processes used by

We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second lin

A prominent construction materials company is seeking an IT Service Desk Analyst based at their Derbyshire office.

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

A leading IT service provider in the UK is seeking a Service Desk Analyst to join their Support Desk team.

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

Alongside our software are our IT services, including hosting, managed services, and application modernisation. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. Log, classify, and prioritize incidents

The IT Service Desk Lead is responsible for the effective operation of the Service Desk in line with the strategic direction of the IT Support function. ServiceNow, Zohodesk, Jira Service Management, Freshdesk). The role leads the configuration and standardisation of the service desk tooling (ZohoDe

Log all calls in the Service Desk Call Logging system (Service Desk). To maintain a high degree of customer service for all support queries and adhere to all service management principles. Knowledge and experience of utilizing a service desk system, ensuring the system is always kept up to date.

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

We are seeking a IT Service Desk Manager to take ownership of the IT Service Desk and provide a key business function within Premier League Studios. This role will serve as the Service Desk owner and trusted advisor, ensuring that the Service Desk effectively supports business workflows, both corpor

An energy company based in the United Kingdom is seeking a Senior IT Service Desk Analyst to join their team in Glasgow.