Trabajos complaints en Manchester - Page 3Crear alertas

12 month FTC Reporting to the Customer Care Manager, the Customer Care Coordinator will work with other members of the development team to provide an excellent customer service experience for Great Places new customers ensuring they receive the very best care and support moving into their new homes. The role will seek to increase customer satisfaction and improve the timely resolution of defect matters to meet the expectations of customers. The Customer Care Coordinator will be the crucial link between our Development team, Contractor After Care teams and customers across our sites. What you’ll be doing Providing a first class customer service experience for Great Places customers moving into new homes, so that they receive the very best care and support during their home buying and home ownership experience Assisting in the development and updating of processes and procedures to ensure excellent customer service delivery, capture more performance data and identify and support opportunities for enhancement of the journey, product and service Taking ownership of the customer experience, specifically with respect to defects and rectification of defect and ensuring that customers are prioritised Building strong relationships with the aftercare teams of our Contractors and housebuilder partners to collaborate on the resolution of defect matters and resolve any customer concerns and complaints Create a focus on and ‘tone of voice’ for the management of defects and customer aftercare. Taking ownership of the management of defect aftercare and where necessary managing defect attention through warranty providers Assisting with customer queries, complaints and compliments Work with the guidelines of NHBC/LABC Guarantee and Great Places standards What you’ll need Customer service skills and experience An interest in housing/property Negotiation skills Confidence and experience of offering challenge both internally and externally Excellent IT skills Full UK licence and access to a vehicle Willingness to attend all of our new Great Places sites, across Greater Manchester, Lancashire and South Yorkshire What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. What we give you in return for your hard work and commitment • Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places), • WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • Ways of Working¦ We offer some hybrid and flexible working, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage Stream ¦ You can access savings opportunities and early access to wages, • Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work

Nursery Manager - CherryBrook Nursery Salary – Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus* earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member’s as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth *Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. *Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children’s lives. Apply today and let our friendly recruitment team support you every step of the way. We can’t wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group

Nursery Manager - CherryBrook Nursery Salary – Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus* earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member’s as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth *Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. *Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children’s lives. Apply today and let our friendly recruitment team support you every step of the way. We can’t wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group

Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development * 2 weeks initial training * 2 weeks Grad Bay supported environment * Ongoing development through structured training and coaching Key Responsibilities * Handle and resolve customer complaints in line with regulatory requirements and internal policies * Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines * Communicate clearly with customers via phone, email, and written correspondence * Prepare reports, letters, and case documentation to a high standard * Manage multiple cases effectively, prioritising workload and deadlines * Identify potential customer retention or improvement opportunities * Maintain accurate records and produce data-driven reports * Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience * Minimum 12 months' complaint handling experience in a UK financial services regulated environment * Strong verbal and written communication skills * Excellent telephone manner with the ability to build rapport and trust * Proven ability to manage workloads and meet deadlines * Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: * Right to Work in the UK * Criminal Record Check * Credit Check * CIFAS and Sanctions Checks * Any additional role-related screening Why Join Us? * Fully remote working * Structured onboarding and support * Competitive salary * Opportunity to grow within a regulated financial services environment * Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Principal Scientific Programme Manager, Clinical Genomics Salary: £59,157.02 Location : Salford, Greater Manchester Hybrid working : 3 days in the new Salford office, 2 days from home Hours: 37.5 hours per week MFK Recruitment has recruited six people into this organisation over the past three and a half years, and all six are still there. That speaks volumes about the culture, leadership, stability and quality of the working environment. A senior genomics role with purpose, influence and stability: This is not a standard programme management role. The Principal Scientific Programme Manager will play a senior scientific role at the heart of international genomics quality assurance. You will help ensure that diagnostic laboratories across the world are producing accurate, reliable and clinically appropriate genetic test results. The organisations work supports clinical governance nationally and internationally, helping reduce the risk of patient harm and raising standards in diagnostic genomics. This is a fantastic opportunity for someone with a strong genomics background who enjoys scientific leadership, data interpretation, quality, collaboration and service improvement. Why this organisation? We have worked closely with this organisation for several years and have seen first-hand how well they support, develop and retain their people. The organisation offers a supportive culture, excellent benefits, flexible working, meaningful work and a strong sense of shared purpose. The successful Principal Scientific Programme Manager will work on a hybrid basis, spending three days per week in the new Salford office and two days working from home. The opportunity As Principal Scientific Programme Manager, you will lead and support the delivery of specialist External Quality Assessment schemes in clinical genomics. You will work closely with senior scientific leaders, operational teams, advisory groups, participant laboratories and external partners. You will have responsibility for programme delivery, scientific oversight, team leadership, quality standards and continuous improvement. The role will suit someone who wants to remain close to science while moving into a broader leadership and strategic delivery position. Key responsibilities You will be involved in: Leading a team of scientists delivering specialist EQA services Managing timelines, quality, complaints, customer satisfaction and programme performance Supporting the design and development of new EQA schemes Reviewing and interpreting complex genomic testing data Preparing and reviewing scientific reports, commentaries and guidance Supporting ISO 17043 accreditation and UKAS quality standards Advising laboratories and stakeholders on EQA performance and genomic testing issues Contributing to research, publications, audits and best practice guidance Working with national and international scientific groups Supporting staff recruitment, development, appraisal and performance management About you You are likely to come from a background in clinical genomics, molecular diagnostics, hereditary genetics, molecular pathology, EQA or a closely related laboratory medicine environment. For this Principal Scientific Programme Manager position, you will need: Strong scientific knowledge of genomics and diagnostic testing Experience interpreting complex laboratory or genomic data Experience in EQA, quality assurance, audit, accreditation or regulated laboratory practice Confidence communicating with senior scientists, clinicians, laboratories and external stakeholders Project management experience, ideally involving scientific or clinical services Strong organisational skills and excellent attention to detail The ability to lead, support and develop others A commitment to high standards, continuous improvement and scientific accuracy A relevant degree is essential. A masters, equivalent experience, professional registration, publications and/or national or international expertise in genetic testing or EQA would be beneficial. What is on offer? Salary of £59,157.02 Hybrid working: 3 days in the new Salford office, 2 days from home Excellent benefits package, including a generous NHS-matched pension scheme. 37.5-hour working week A highly stable, supportive working culture Meaningful scientific work with international reach The chance to influence quality standards in clinical genomics A role where your expertise will be genuinely valued This Principal Scientific Programme Manager role is an excellent opportunity to combine scientific expertise, leadership and international impact within a flexible, supportive and forward-thinking environment. TPBN1_UKTJ

Nursery Manager - CherryBrook Nursery Salary – Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus* earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member’s as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth *Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. *Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children’s lives. Apply today and let our friendly recruitment team support you every step of the way. We can’t wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group

Introduction At Pen, we dont just underwrite risk, we unlock possibility. Were a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, were transforming what it means to be an MGA in todays insurance landscape. Whether youre shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clientsand move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If youre looking to join a team thats rewriting the future of underwriting, wed love to hear from you. Overview We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have some experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills. How you'll make an impact Responsibilities: Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing. Stakeholder Engagement - Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements. Customer Service - Address complaints and support vulnerable customers with empathy and professionalism. Communication - Confidently handle inbound and outbound telephone calls, providing clear and concise information. Organization - Prioritize and manage your workload effectively in a fast-paced environment. Documentation - Maintain accurate records and documentation for all claims handled. System Use - Utilize Microsoft Office tools and claims handling systems efficiently. Personal Attributes Empathetic and patient, especially when dealing with vulnerable customers. Proactive and able to work independently. Strong problem-solving skills and attention to detail. Adaptable and able to manage multiple tasks simultaneously. About You Experience dealing with Property Claims. Experience with Social Housing Claims is preferable. Strong stakeholder and relationship management skills. Ability to handle complaints and support vulnerable customers. Excellent organizational skills and the ability to prioritize tasks. Confidence in handling inbound and outbound telephone calls. Ability to thrive in a fast-paced environment. Good writing skills are essential. Proficiency in Microsoft Office tools and claims handling systems #LI-ET1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits youll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, well cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. TPBN1_UKTJ

Are you an experienced Technical | QA Assistant looking for a new challenge? About the RoleWe pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change. Our culture is the foundation of our business and is reflect in our Mission, Vision, and Values statements. The post-holder will be responsible for effectively contributing to the work of the technical department, ensuring that effective technical service to the site is maintained and developed. The post holder will also be responsible for monitoring the factory quality & food safety systems and for determining that quality, safety, and legality are met at each stage of the process by liaising effectively with all relevant parties in a policing capacity. The main responsibilities of the role are: Maintaining the Food Safety System policies and procedures HACCP Studies Document Control Coordination of internal audits and distributing the results and ensuring all corrective actions are completed Collecting micro samples as per schedule Traceability Investigations into complaints Daily auditing of CCPs Daily label checks Calibration Auditing of processing records GMP/Fabric audits Temperature checks Quality checksThe nature of the role requires a flexible approach to working hours. Core working hours are: Monday to Friday 07:00 to 16.00 and one Saturday in 4 (phone number removed) We would welcome applications for this Technical QA Assistant role with the following skills: Quality Assurance, Technical, Microbiology, Food Science, Food Technology, Compliance, Health & Safety, Food Safety, HACCP, Communication, IT Literate, Quality Standards, Organoleptic Techniques, Audit. Benefits Staff sales 20 days holiday plus bank holidays Birthday vouchers Employee of the month bonus Bonus Holiday Scheme Benefits Staff sales 20 days holiday plus bank holidays Free car parking Birthday voucher Requirements For this Technical QA Assistant role, it is essential you have a minimum of two years in a technical role with a minimum of one year meat industry and BRC experience

This contract role has been created to help reduce a backlog of Stage 1 housing complaints while supporting wider service improvement activity. This is a hands‑on position suited to an experienced housing complaints professional who can confidently manage cases and deliver high‑quality, complian

You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately com

You’ll be responsible for overseeing complex claims and complaints, ensuring cases are handled fairly, efficiently, and in line with FCA and DISP requirements. Managing complex client queries and escalated complaints. Ensuring all complaints are handled fairly, professionally, and in line with DIS

Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of com

Customer Services – Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Ma

The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end,ensuring they are investigated and resolved consistently, professionally, and within defined service levels.

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents re

Working pattern:Hybrid (initially more office-based for training, then 23 days in office)Purpose:Manage complaints and information requests (FOI/EIR), ensuring compliance with legislation, delivering high-quality responses, and supporting ser

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

Interim SEND Complaints & Tribunals Officer. We are seeking an experienced SEND Complaints & Tribunals Officer to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes.

Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs. Support the Complaints Manager in the complaints process, ensuring that policy changes and efficient processes are impleme

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Previous experience handling

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

Arch Insurance (UK) Limited in Manchester is seeking a skilled complaints manager to ensure compliance and handle customer complaints effectively. Ideal candidates will have complaints handling experience within the insurance industry and ideally a relevant degree.

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

We are looking for several Complaints & Resolution Officers to join our team on full-time, 12-month fixed term contracts. You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will bring your complaints and resolution ex

Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs. Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with th

At least 12 months’ experience handling complaints within a UK-regulated financial services setting. Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters.

A local authority in Greater London seeks an experienced Complaints and Enquiries Officer to manage and resolve complaints related to homelessness services.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs. Analyse complaints, providing insights in product, team, and service performance and performance against market peers Ensu

Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to

Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance. To manage and respond to complaints, information requests, and member enquiries within Children’s Services, ensuring full compliance with relevant legislati

Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs. Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with th

The role involves promoting compliance, investigating complaints, and analyzing performance data to ensure customer satisfaction. Ideal candidates will have knowledge of FCA and Lloyd’s complaint procedures and complaints handling experience in the insurance industry. Complaints Associate in Manch

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

Eden Brown are seeking a highly efficient Complaints Assistant working for a well known local Housing provider in Manchester. Calling customers formally acknowledging complaints and the process. Managing complaints with empathy and professionalism; ensuring compliance and creating resolution letters

Arch in Manchester is looking for an experienced compliance and complaints handling professional to ensure regulatory adherence and enhance customer outcomes. You'll work closely with the Complaints Manager to improve processes and support the embedding of complaint management policies across the bu

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.