Complaints jobs in Glasgow - Page 2Create job alerts

Escape Recruitment is recruiting for an Administrator to join our client, a successful manufacturing company based in Blairgowrie. Due to the location of our clients site, candidates must be able to drive. This is a great opportunity for someone with previous administration or compliance experience who enjoys working in a hands-on environment and supporting quality and operational processes. Key Responsibilities Ensure checks and processes are completed in line with company procedures and work instructions Carry out document and database audits Support accurate data recording Maintain accurate records Support with customer queries and complaints Assist with documentation and general administrative dutiesWhat We're Looking For Previous experience within an administrative environment Strong organisational and communication skills Confident using computer systems and maintaining accurate records Ability to prioritise workload and manage time effectively A proactive and detail-focused approach

Personal Assistant to Managing Director Location: Glasgow Contract Type: Permanent, Full Time Salary: Competitive Are you an experienced Personal Assistant looking for a role where you can truly make a difference at senior leadership level? This is an exciting opportunity for a Personal Assistant to support a Managing Director within a well-established and highly respected construction business. You will play a key role in ensuring the smooth running of the office, supporting senior stakeholders, and maintaining high standards of organisation and communication across the business. This position is ideal for someone who thrives in a fast-paced environment, enjoys variety, and takes pride in delivering exceptional administrative support. The Role: As Personal Assistant to the Managing Director, you will provide confidential and professional support, while also assisting the wider regional management team where required. You will be central to ensuring that administrative functions run efficiently and that communication across departments is seamless. Key Responsibilities: Providing high-level PA support to ensure the effective running of office administration. Managing diaries and coordinating schedules to maintain efficient communication. Handling correspondence promptly and professionally. Preparing letters, reports, and board documentation accurately and on time. Organising business travel and accommodation in line with company requirements. Preparing itineraries and taking accurate minutes, ensuring key actions are recorded and followed up. Supporting the management of customer complaints to maintain brand reputation and service standards. Assisting senior stakeholders including finance and HR functions where required. Managing general office administration, including stationery orders and office organisation. Supporting health and safety compliance and maintaining relevant documentation. Organising internal and external events. What Were Looking For: Essential Previous experience in a Personal Assistant or similar role and industry. Strong organisational skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. High level of attention to detail and accuracy. Ability to work independently and handle confidential information professionally. Desirable Advanced knowledge of Microsoft Office including Excel, Outlook, and PowerPoint. Familiarity with COINS and Power BI would be advantageous. Whats on Offer: A competitive salary package. The opportunity to work closely with senior leadership. A varied and fast-paced role with real responsibility. A supportive and professional working environment. Opportunities for career development and progression. If you are a proactive and highly organised individual looking to take the next step in your career, we would like to hear from you. Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website. TPBN1_UKTJ

Location : Glasgow Franchise : Jaguar Land Rover As a Business Manager at Jaguar Land Rover Glasgow, you will be a dynamic and forward thinking professional as you build ongoing relationships with our customers and your team. If you are a self-motivated leader, who can offer excellent customer service, then we can offer you an exciting opportunity to join our successful team in Edinburgh. As a Jaguar Land Rover Business Manager you will receive: ? Company vehicle. ? 30 days holiday per year. ? Full manufacturer product training and accreditation. ? Support that will allow you to fulfil your potential whilst building a career for life with a reputable company. ? Vehicle, parts and servicing discount. The right person will be required: ? To facilitate the sale of finance and insurance products for customers. ? To ensure the highest level of customer satisfaction is achieved. ? Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement). ? Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)). ? Monitors overall department performance. ? Achieve Parks business plan objectives. ? Ensure that TCF objectives & process are carried out thoroughly. ? Maintain and develop good relationships with customers by meeting and exceeding their expectations. ? Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Parks Motor Group. ? Collect relevant Management Information (MI). ? Ensures that all Parks Motor Group policies and objectives are followed. ? Continually observing for instances of financial crime (Money Laundering & Fraud). ? Ensure that all relevant training is carried out. ? Report to General Manager & Group Business Manager & Group Sales Director. ? In return for your best efforts and commitment, we will reward you with an industry-leading remuneration package and a real opportunity to develop your career into the next step and beyond. As a Park's Motor Group employee you will receive: For you: ? Access to the Company Pension Scheme ? Colleague Introductory Scheme ? Industry leading discounts on purchases on new and used cars ? Death in service benefit For you and your family: ? Discounted Servicing ? Subsidised car purchase scheme ? Employee Assistance Programme ? 24/7 remote GP ? Medical second opinions ? Unlimited mental health support ? Physiotherapy help and advice ? Savings and discounts on shopping ? Financial and legal support ? Wellbeing assistance TPBN1_UKTJ

Principal Podiatrist Glasgow £50,000 - £60,000 Tuesday to Saturday An exciting opportunity has arisen for an experienced and highly skilled Podiatrist to step into a key leadership role within a busy, award-winning specialist foot care clinic in the heart of Glasgow. This is a pivotal position for a clinician who is passionate about delivering exceptional patient outcomes while also supporting and guiding a talented podiatry team. Working Tuesday to Saturday, this role offers the chance to work in a high-profile private clinical environment with a strong reputation for excellence. You will take on responsibility for the day-to-day clinical leadership of the podiatry function, working closely with senior management to uphold the very highest standards of care and service. The Role As Principal Podiatrist, you will be the most senior clinician within the clinic providing expert clinical care alongside supervisory and leadership support to the wider podiatry team. Key responsibilities include: Delivering a full range of advanced podiatry treatments including biomechanics, cryotherapy, laser nail treatments, low-level laser therapy, taping, nail surgery, foot acupuncture, and foot manipulation and mobilisation. Acting as the first point of escalation for clinical queries, complex treatments, and patient issues in the absence of senior management. Providing mentorship, day-to-day guidance, and clinical advice to junior podiatrists and foot health practitioners. Leading on the implementation of new procedures and protocols related to health, safety, hygiene, and clinical standards. Effectively managing escalated patient complaints in line with clinic procedures. Overseeing clinic operations including staffing levels, stock ordering, stock control, and liaison with external partners such as laboratories and referral networks. Delivering and participating in training sessions, identifying development needs, and supporting continuous professional development across the team. Maintaining deep product knowledge and sharing this with staff and patients to ensure consistent advice and client experience. Acting as a brand ambassador, representing the clinic at events and with external bodies as required. About You To be considered for this role, you will need to demonstrate the following: HCPC registration with a podiatry degree, membership of the College of Podiatry, or SMAE registration. Proven experience working as a Senior Podiatrist, confidently delivering advanced treatments including laser therapy, acupuncture, and biomechanics. 3 years experience in private clinical practice, with a strong emphasis on exceptional customer service and the patient journey. Experience coordinating a clinical team and managing administrative aspects of a podiatry clinic. Strong interpersonal and communication skills, with the ability to build effective working relationships at all levels. Desirable Experience Experience preparing and coordinating staff training and supporting the rollout of new clinical procedures and policies. Familiarity with clinic management software. Previous experience managing or formally leading a podiatry team. What's on Offer Salary of £50,000 - £60,000 depending on experience. Tuesday to Saturday. Central Glasgow location A dynamic and supportive working environment within a highly regarded specialist clinic. The opportunity to take on genuine clinical leadership and play a key role in shaping the team. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch. TPBN1_UKTJ

JMG Group is a private equity-backed insurance business headquartered in Leeds, with a strong and growing presence across the UK. As a Top 30 broker, we continue to expand rapidly through strategic acquisitions and currently place over £350m in Gross Written Premium each year. Our reputation in the market is built on delivering exceptional service to our customers, supported by the strength of our people, systems, and processes. The opportunity Due to continued growth, we have a brand-new opportunity for a Group Regulatory Administrator, who will support the Compliance Team with a multitude of administrative tasks to ensure that the business is compliant with relevant regulations and legislations to enable JMG Group to offer the highest quality of advice and service to our clients. Key areas of responsibility include: Compliance Administration & Support Monitoring the Compliance mailbox and Compliance system, logging queries and requests, responding where appropriate and escalating matters in line with agreed procedures. Assisting with the coordination and tracking of information requests, ensuring responses are collated, recorded and submitted within required timeframes. Maintaining accurate and up‑to‑date compliance records, logs and trackers, including audit trails and supporting documentation. Ensuring the Compliance Platform is kept current, with actions, evidence and statuses updated on a timely basis. Supporting Newly Integrated Businesses Providing administrative and coordination support to newly acquired or recently integrated businesses as they transition into the Group’s compliance and regulatory framework. Assisting with the collection, collation and organisation of key compliance documentation from newly integrated businesses, including policies, procedures, agreements and records. Supporting the onboarding of new businesses onto Group compliance platforms and systems, ensuring records are accurately set up and maintained. Assisting with the scheduling, tracking and administration of required regulatory training, policy attestations and CPD for colleagues within newly integrated businesses. Supporting the Compliance team with post‑integration follow‑up actions, including tracking outstanding items and maintaining clear audit trails. Acting as a point of administrative support and coordination, helping newly integrated teams understand what information is required and by when, and escalating queries where necessary. Monitoring, Reporting & MI Support Supporting the administration and tracking of Compliance Monitoring actions, including updating trackers and following up outstanding actions with business owners. Assisting with the delivery and administration of the firm’s in‑house file quality / quality assurance programme, including document collation and recording outcomes. Recording and producing routine ‘business as usual’ compliance MI using agreed templates. Supporting the preparation of quarterly compliance reporting to the Chief Risk Officer and for Committee papers, including collation of supporting information. Complaints & Incident Support Providing administrative support for Complaints and Errors & Omissions reviews, including document gathering, record‑keeping and maintaining investigation files. Assisting with basic trend analysis and clearly recording findings for review by senior compliance colleagues. Ensuring complaint and incident records are complete, accurate and appropriately retained. Policies, Training & CPD Administration Supporting the administration and review cycle of regulatory and internal policies, including version control, review dates and evidence of sign‑off. Maintaining policy and attestation registers and supporting staff communications where required. Assisting with the administration and tracking of regulatory CPD and training via DevZone. Producing quarterly CPD and training completion reports and liaising with business stakeholders regarding progress and reminders. Supporting the logistics and administration of Regulatory and Technical training sessions across the Group. Risk & Due Diligence Support Supporting introducer and third‑party due diligence, including document checks, record‑keeping and ensuring agreements are appropriately stored. Assisting with monitoring compliance with regulatory requirements, including anti‑financial crime controls, data protection and consumer protection, in line with defined procedures. Process & Documentation Identify administrative inefficiencies and opportunities to standardise or streamline tasks. Supporting improvements in document control & record‑keeping What we’re looking for: You will ideally have a background in insurance or financial services administration, with a clear interest in developing your career within compliance and regulatory support. This role operates within a fast‑paced, highly regulated environment, so you will be comfortable managing multiple tasks at once, responding to competing priorities and working to tight and often fixed regulatory deadlines. You will be organised, detail‑focused and able to maintain accuracy while working under time pressure. You will be articulate and confident, with strong organisational, IT and communication skills, and capable of working proactively to support the wider Compliance team. An ability to follow defined processes, maintain clear audit trails and escalate issues appropriately is essential. Due to the nature of the training involved, this role will be office‑based for at least the first 6–12 months. Once fully trained and established in the role, hybrid working may be considered. What we offer: Competitive salary commensurate with level of experience Company Pension scheme Generous holiday entitlement, including birthday day off Bupa Healthcare Cash Plan Life Assurance Enhanced Maternity/ Paternity leave Referral Program Paid Volunteering days REF-(Apply online only)

Conveyancing Paralegal (Lender Services / Repossessions) Work from either Glasgow or Newcastle offices (office-based with 1 day a week from home) Competitive salary + excellent benefits You will be fully trained on England & Wales Coneyancing Law if you do not have that skill. Our client, a highly regarded and fast-growing law firm with a strong UK-wide presence, is looking to appoint a Conveyancing Paralegal to join their specialist Lender Services team. With established offices in both Newcastle and Glasgow, the firm operates a centralised model delivering high-volume, high-quality legal services to lender clients across England & Wales. This is a fantastic opportunity to join a structured, process-driven environment where quality, efficiency, and client service are at the heart of everything they do. The Opportunity You’ll play a key role in handling the conveyancing aspects of repossession sales on behalf of lender clients, working within a high-performing team that prides itself on consistency and service delivery. The position offers exposure to a niche and in-demand area of conveyancing, along with clear progression opportunities. Key Responsibilities Managing repossession sale files from instruction through to completion under England & Wales conveyancing processes Preparing and issuing contract packs and supporting documentation Progressing matters in line with strict client Service Level Agreements and court timelines Acting as a key point of contact for clients, asset managers, and third parties, providing clear and timely updates Handling inbound and outbound communications professionally, ensuring excellent client care at all times Liaising with agents, solicitors, and other stakeholders to ensure smooth progression of transactions Maintaining accurate records on case management systems and ensuring data integrity Processing incoming post and updating files accordingly Identifying and escalating issues where appropriate, ensuring timely resolution Logging and managing complaints in line with internal procedures and regulatory requirements Ensuring full compliance with internal policies, regulatory standards, and client-specific requirements Contributing positively to team performance and supporting colleagues where needed About You Previous experience within residential conveyancing or a volume/property-related legal environment Exposure to lender work, repossessions, or a regulated/financial services environment would be highly beneficial Strong understanding of working within SLAs and process-driven environments Excellent communication skills, both written and verbal High level of accuracy and attention to detail Confident using case management systems and Microsoft Office Ability to manage your own workload effectively and take ownership of tasks through to completion A proactive, solutions-focused mindset with the ability to make sound judgements Requirements GCSEs (or equivalent) in Maths and English (minimum Grade C/4 or above) Why Join? This is a brilliant opportunity to join a forward-thinking firm that combines scale with a supportive team culture. You’ll benefit from structured training, ongoing development, and the chance to build expertise within a specialist area of conveyancing under England & Wales law. Whether you're looking to deepen your experience in property law or step into a more client-focused, process-driven role, this position offers the platform to grow and progress your legal career. Interested? Apply today to find out more about this exciting opportunity

HR Team Manager Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Team Manager/ Team Leader to oversee one of their HR advisory teams within their Glasgow operation. This is a senior leadership opportunity for a commercially astute people manager who can drive performance, inspire teams, and deliver exceptional client service. You will take ownership of the team - leading people, performance, and process to exceed KPIs and enhance client satisfaction. The HR Consultancy Team Leader will also be responsible for: Lead, coach and develop a team of HR Advisors Drive quality, performance and service KPIs Act as an escalation point for complex employment matters and service issues Conduct performance reviews, quality assessments and formal meetings where required Oversee daily operational performance and report into senior leadership Support recruitment, training and retention initiatives Contribute to strategic projects and continuous improvement Drive growth and retention across the Scottish client base About You Proven experience leading high-performing teams in a fast-paced environment Strong commercial awareness and operational mindset Excellent employment law and HR knowledge Confident handling escalations, complaints and complex people matters Resilient, solutions-focused and able to work under pressure Strong organisational and stakeholder management skills This is an excellent opportunity for a driven leader looking to make a significant impact within a growing, performance-focused environment. 51082BGR2 INDSCO The Portfolio Group are acting on behalf of our client in recruiting for this position

A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. An experienced complaints or quality assurance specialist seeking full ownership and autonomy.

You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure a

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

Operations Manager – BFSI (Complaints‑Led Operations). Oversee complaints performance against. Extensive experience managing formal complaints processes.

Candidates should have at least 12 months of complaints handling experience in an FCA-regulated setting, possessing strong communication and organizational skills. Greenbean is looking for a Complaints Handler in the Banking & Financial Services sector, offering a fully remote working environment. W

We’re seeking a Commercial Complaints Handler to join us on a permanent basis, responsible for delivering fair customer outcomes as well as effective case management of complaints in line with regulatory and organisational requirements. Ensure regulatory SLAs are met for FOS cases, complex cases a

Responsibilities include handling customer complaints with empathy, investigating issues thoroughly, and providing exceptional service through various communication channels.

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and

The role sits within the Compliance Team and supports the administration and handling of complaints relating to motor finance agreements. You will play a key role in managing complaints received from customers, Claims Management Companies (CMCs), and solicitors. Full training and ongoing support wil

To elevate unresolved issues and complaints with the relevant areas of the business to ensure a resolution for your customer within regulated timescales. To ensure all Thames Water policies and procedures relating to customer complaints are followed, but also to think outside of these where necessar

A leading financial services organization in Glasgow is seeking a detail-oriented Complaints & Compliance Administrator to join their Compliance function. This role involves managing complaints related to motor finance agreements, ensuring regulatory compliance, and supporting a collaborative team e

As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company using AI to h

This hands-on role involves managing Defined Benefit pension complaints, ensuring fair outcomes, and improving customer service.

You have experience dealing with complaints from customers, specifically in travel insurance claims or complaints. You’ll be handling complaints for travel insurance products. You’ll be managing a caseload of customer complaints and will need to work with multiple departments, suppliers, and cus

Ability to handle difficult complaints professionally and with resilience. Customer Service Advisor (Complaints). Handle consecutive phone calls and manage complaints effectively.

A leading insurance firm seeks a Complaints Specialist in Glasgow to manage travel insurance complaints.

A prominent healthcare institution in the UK is seeking a Complaints Officer to manage complex complaints and enhance patient experience.

You have experience dealing with complaints from customers, specifically in travel insurance claims or complaints. Complaints Specialist - Travel. You’ll be handling complaints for travel insurance products.

This fixed-term contract role entails leadership of the Complaints team, overseeing statutory complaints procedures, and fostering collaboration with various departments. Ideal candidates will have a solid background in local government complaints management and excellent communication skills. Royal

The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. Manage complex complaints end to end to deliver timely and fair resolutions. Advise and support managers to strengthen complaints handling across the hospital.

Thames Water is seeking a Complaints Case Manager to oversee customer complaint resolutions in a hybrid setup.

CCA Recruitment Group is seeking a Complaints Handler for a remote position in the United Kingdom.

A leading insurance provider is seeking a Complaint Handler to assist customers by addressing complaints related to travel insurance products. The candidate will manage a caseload of complaints, ensuring fair resolutions by collaborating with various departments.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

A leading insurance provider is seeking a Complaints Specialist to handle customer complaints specifically related to travel insurance. Responsibilities include investigating complaints, managing a caseload, and ensuring fair solutions are provided.

Contract Type: Part Time, Term Time, Permanent .Location: Strathblane Primary School (Mobile Work).An exciting opportunity has arisen at Stirling Council for a Charge-hand Cleaner at Strathblane Primary School, Blanefield.The post will involve providing a supervisory and cleaning service on an 18.

Permanent, Full Time - £48,284 - £49,683.The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance.Established

To provide or assist with the provision of a full and comprehensive janitorial service within the relevant location and to undertake the cleaning of designated areas within the premises and ensure that they are maintained in a clean and hygienic condition.Duties include to ensure the security of the

The Greenlaw Medical Practice in Paisley is a longstanding teaching and training GP practice.We are looking for a friendly, enthusiastic and reliable Administration/Reception staff to join our team.Experience in general practice would be an advantage however it is not essential as training and suppo

Undertake normally as part of a team, the cleaning of a designated area within school/ council premises to ensure that they are kept in a clean and hygienic condition.If you apply for this post, please ensure your email provider accepts emails from as a safe sende

Please note that salary will be pro-rated for part-time and term-time hours.We have an excellent opportunity for a number of cleaning positions available across East Dunbartonshire within our Education and Corporate estate.There are a variety of full time and part time positions, including morning a

Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Award – 2024.ASSIST – FM Contribution to Cl

Please note that salary will be pro-rated for part-time and term-time hours.We have an excellent opportunity for a number of cleaning positions available across East Dunbartonshire within our Education and Corporate estate.There are a variety of full time and part time positions, including morning a

ACTUAL CLOSING DATE: Applications must be received by Wednesday 20 May 2026 at 11:55pm.Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.If you require to submit additional information to support

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.We are looking for an enthusiastic and reliable individual to join our team and help ensure our school environment remains clean, safe, and welcoming for pupils, staff, and visitors.As a Cleaner, you will play an important role in maintaining high standards

Child Development Team Leader (52 weeks).About the Role: In this role you will support with the day-to-day management of the nursery and support the effective delivery of the service.You will contribute to supporting the curriculum in the setting and develop programmes to ensure the needs of the ser

Undertake normally as part of a team, the cleaning of a designated area within school/ council premises to ensure that they are kept in a clean and hygienic condition.If you apply for this post, please ensure your email provider accepts emails from.Myjobscotland as a safe sender.If you are unsure ho