Head of customer service jobs in Birmingham - Page 4Create job alerts

Head of Customer Services ⭐ Core Purpose of the Role * Lead the council’s customer service strategy, ensuring residents receive a high‑quality, consistent experience across all channels. Essential Requirements * Significant experience working within a UK local

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Proven senior leadership experience at Head of Service level or above. Head of Service Street Scene and Leisure. This high profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Borough’s communities.

The incoming Head of Service will have the opportunity to re-shape and improve a newly created department, and deliver a tangible step-change in service performance. Headquartered in the West Midlands, the group has a network of businesses up and down the country, serving a broad variety of industri

This role is responsible for the planning, execution and control of these critical functions, ensuring a high-quality, compliant and customer-centric service. Strong customer-centric mindset, with a track record of improving customer journeys and operational performance. Provide end-to-end leadershi

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

A leading travel industry company in the United Kingdom is looking for a strategic leader to develop and manage service transformations. You will work with B2A partners, optimizing processes for efficiency while ensuring high-quality service.

We are seeking an experienced and dynamic Interim Head of Service - Street Scene & Leisure to provide strategic leadership and operational management across Waste Management and Clean & Green services. Work collaboratively with colleagues across Environment, Highways, Counter Fraud and other service

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE Manage

A leading automotive group in the East Midlands seeks a Head of Business to drive exceptional customer experiences and achieve financial targets. The company offers generous benefits, including 33 days of annual leave and ongoing training opportunities. Candidates should have proven experience in a

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. This remote role involves managing two teams, overseeing technical customer outcomes, and ensuring effective delivery and enablement. The ideal candidate wil

A prominent restaurant chain is seeking a Head of Customer Value located in Greater London. The ideal candidate will have 8-10 years of experience in customer value management and a strong analytical mindset. This hybrid role offers competitive benefits including a company bonus and annual team trip

Head of Customer Operations – UKI. Define, lead, and execute the regional strategy for technical customer operations across the UK & Ireland, ensuring alignment with global customer operations vision, playbooks, and KPIs. Research shows that while men apply to jobs when they meet an average of 60%

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. You work to ensure continuous performance improvement and quality of service within your area. Civil Service pension, with an average employer contribution of 28.

Strong leadership abilities with experience in coaching and developing customer service teams. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion,

Head of Customer Success (Operations & Enablement). Experience with service-day / consulting / professional services models. We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade config

A security systems integrator is seeking a Head of Operations in the UK. This role involves managing installation and service operations, ensuring project deadlines and budgets are met, and maintaining quality standards. Ideal candidates will have over 7 years of experience in IP Technology and stro

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. Empower mutual customer and SAP success across the customer adoption lifecycle.

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. In your role as Head of Service at HC-

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

A public sector rail organization is seeking a Head Of IT Service Management in London. The position offers a salary of up to £89,600 with benefits including 25 days of annual leave and a DC pension scheme. This role involves leading the IT service function and ensuring high-quality IT services tha

A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. This role offers the opportunity to make a significant impact on children's lives through innovative technology services. You will be responsible for overseeing service delivery

Liquid Personnel are currently recruiting for a Head of Service to lead the Children and Young People with Disabilities (CYPD) service in Barking & Dagenham. As Head of Service, you will lead a multi-disciplinary service including Early Help and Social Care teams, a CYPD Family Hub, Short Breaks, Po

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

Interim Head of Service Optimisation. You'll shape the future of service delivery, improve operational performance across critical functions, and embed a culture of continuous improvement with real visibility at senior level. High levels of integrity, discretion and professionalism.

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitmen

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer‑success platforms. You will ensure that our clients receive unparalleled support and

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. Thats why we offer a hybrid working model, where you’ll spend

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Maintain strict oversight of Consumer Duty, AML, and CASS obligations, ensuring timely reporting, remediation, and escalation of risks. Embed customer focus

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). St

A public service organization in the United Kingdom is seeking a Head of Area Operations. This position offers flexible working arrangements and other benefits like a competitive salary, a Civil Service pension, and a generous annual leave policy. This role involves managing personnel and finances w

We're seeking an exceptional Head of Service Delivery, Assurance and Support to define and execute our service strategy, ensuring best in class service and support for our growing customer base. Manage service P&L, partner with Sales and Customer Success on service offerings, and represent operation

A major firefighting organization in Greater London is seeking a Head of HR Operations and Systems. This full-time position offers a competitive salary and various employee benefits including hybrid working and access to a gym.

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. Civil Service pension, with an average employer contribution of 28. At the Crown Prosecution Service, we are responsible for delivering justice through the

As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year in Industry) projects. The Head of Service is the first point of contact for both external and internal users of

A leading recruitment agency is seeking an Interim Head of Service Optimisation to enhance regulatory services in a hybrid role based in London. This fixed-term contract offers a competitive salary range of £80,000 - £85,000 per annum, along with extensive opportunities for professional growth and