Head of customer service jobs in Birmingham - Page 3Create job alerts

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or

Stratford (Head Office) with travel across Central London, Midlands & Kent\nSalary: £75,000 – £80,000 per annum (salary review at 12 months)\nHours: 40 hours per week\n\nAbout the Role\n\nWe are seeking an experienced and inspirational Head of Service to lead our Supported Accommodation

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal pr

Head of Service Delivery or Head of Service Management. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Co

United KingdomThe Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the Crown Prosecution Service At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. You w

We are recognised as the 'go to' convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. Heart of England Cooperative Society are looking for Customer Service Assistants to

United KingdomThe Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the Crown Prosecution Service At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. About

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or

This role is responsible for the planning, execution and control of these critical functions, ensuring a high-quality, compliant and customer-centric service. Strong customer-centric mindset, with a track record of improving customer journeys and operational performance. Provide end-to-end leadershi

Head of Service Street Scene and Leisure. Proven senior leadership experience at Head of Service level or above. This high profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Borough’s communities.

The incoming Head of Service will have the opportunity to re-shape and improve a newly created department, and deliver a tangible step-change in service performance. Headquartered in the West Midlands, the group has a network of businesses up and down the country, serving a broad variety of industri

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

As Head of Service that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. In your role as Head of Service at HC-One, you’ll value one thing above all. We are committed to providing the quickest possible turnaround from the point of making you a job offe

A leading AI infrastructure start-up in the UK is seeking a Head of Service Delivery to establish and execute a service strategy for interconnected HPC sites. With a focus on customer satisfaction and regulatory compliance, the position requires over 10 years of experience in service delivery and de

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year in Industry) projects. The Head of Service is the first point of contact for both external and internal users of

A leading recruitment agency is seeking an Interim Head of Service Optimisation to enhance regulatory services in a hybrid role based in London. This fixed-term contract offers a competitive salary range of £80,000 - £85,000 per annum, along with extensive opportunities for professional growth and

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

A major firefighting organization in Greater London is seeking a Head of HR Operations and Systems. This full-time position offers a competitive salary and various employee benefits including hybrid working and access to a gym.

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the Crown Prosecution Service: At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As a head of area opera

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

Job Title : Deputy Head of Service. Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. This is a pivotal role, responsible for driving operational excellence, cham

We're seeking an exceptional Head of Service Delivery, Assurance and Support to define and execute our service strategy, ensuring best in class service and support for our growing customer base. Manage service P&L, partner with Sales and Customer Success on service offerings, and represent operation

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. Would you like the opportunity to lead a complex a

We are seeking an experienced and dynamic Interim Head of Service - Street Scene & Leisure to provide strategic leadership and operational management across Waste Management and Clean & Green services. Manage and develop service income streams, including HWRC, commercial waste collections, bulky was

A professional regulatory body is seeking an Interim Head of Service Optimisation to lead a new function aimed at enhancing operational efficiency and performance across regulatory services. The ideal candidate has senior-level experience in service optimisation, strong stakeholder management skills

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

A public service organisation in the UK seeks a Head of SPS College to lead staff development in a complex environment.

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. Lead and inspire a tea

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. You will work closely with various teams to ensure exceptional service delivery while driving engagement and improvement across customer journeys. The role r

A leading background screening company in the United Kingdom seeks a Head Of Product.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. If you feel that you meet the above criteria and

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Enjoy significant autonomy and influence, shaping the direction of a critical business area. B2B SaaS Customer Success, Account Management, or similar roles.

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits. In this senior leadership role, you will lead a talented team while ensuring e

We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. A service-oriented culture and empathy with the needs of

You will report to the VP of Customer Marketing and lead a dedicated team of five individuals in shaping the content, cadence, and frequency of communications to drive revenue growth, deepen product adoption, and strengthen long‑term customer loyalty. We’re looking for a Senior Manager of Custom

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead