Customer service team lead jobs in Birmingham - Page 6Create job alerts

Managing in our Warehouses: Our management teams are at the heart of our warehouse operations, where we store, move, and deliver everything Argos sells in the moments that matter to our customers. They lead by example, inspiring our teams to give their best every day. Their teams are part of a national network, offering an industry leading fast-track service that delivers Argos products to customers' doors and collection points. They use technology and great teamwork to ensure we never let our customers down. What you’ll be doing • Lead a dynamic team, driving engagement and role modelling Sainsbury's values within the Argos Warehouse (LFC), prioritising exceptional customer service, • Promote a collaborative team environment with open communication, upholding company values and encouraging a positive workplace, • Manage and coach colleagues to achieve targets and maintain health and safety standards through effective performance conversations, • Work collaboratively with colleagues within the Argos Warehouse (LFC) to deliver outstanding site results and sustained KPI performance, • Experience in leading large, diverse teams in a fast-paced, unionised environment, • Proven track record in managing multi-drop and final mile delivery operations, ensuring a smooth and efficient service for customers, • An inclusive management style that embraces diversity and motivates colleagues at all levels, • We truly value our colleagues and provide market-leading benefits and training to reflect that:, • Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day, • Free food and hot drinks - provided for Colleagues in all our Warehouses, • Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave, • Pension – we’ll match between 4-7.5% of your pension contributions, • Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices, • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more

Job Description The Senior HR Generalist position is responsible for aligning business objectives with employees and management in designated business units. The position serves as a consultant to management on human resource-related issues and acts as a strategic business partner, change agent, employee champion and HR process/policy expert to support business strategy and objectives. This is an onsite position to be based in one of our facilities - Burnfoot, Letterkenny or Campsie Responsibilities • Acts as a single point of the contact for the employees and managers in the business unit, • As a strategic partner to assigned business, identify HR needs required by the business and develop executive HR strategies to support the business strategy, • Acts as thought partner and coach to business leaders to enhance employee engagement and drive a high performing culture, • Identify team development gaps and facilitate team development activities to improve collaboration and team performance, • Assess the organizational needs of the business units and work with the business leaders to change and improve the organizational structure, process, systems, rewards necessary to achieve the desired culture and business objectives, • Acts as change agent in managing organizational changes to ensure achievement of desired business results, • Acts as employee champion in promoting employee value proposition and drive employee engagement and communication to be the employer of choice, • Acts as HR policy and process expert and proactively work with COEs in workforce planning, talent acquisition, total rewards, performance management, learning and development, HRIS to ensure delivery of high impact HR services and programs, • Conducts weekly meetings with respective business units., • Consults with line management, providing HR guidance when appropriate., • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies., • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations., • Bachelor’s degree in behavioral science, human resources management or related discipline from a reputable educational institution, • Minimum of 8 to 10 years' experience resolving complex employee relations issues., • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and employment laws., • Strong attention to detail. Attentive to detail and accuracy, performs quality work, continuously looks for improvements, owns/acts on problems, and seeks opportunities to increase effectiveness and efficiency., • Clearly exchanges thoughts, ideas and messages through written, verbal and non-verbal methods that promote an understanding with the target audience. Creates accurate and punctual reports, shares information and ideas with others in a timely manner. Listens carefully and attentively., • Must have strong customer service and interpersonal communication skills and the ability to communicate effectively via phone or in person, • Experience in Organization Development assessment and change management, • Strong global & cultural Awareness., • HR Expertise in talent acquisition, total rewards, learning and development, employee relations and communication #vertivireland About The Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider. Who we are Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us. Job Description Are you passionate about shaping the future of enterprise technology design? We’re looking for a strategic and inclusive leader to join our Institutional Retirement business as Head of Solution Architecture. This is a pivotal role where you’ll define and govern how we design technology solutions across our product and platform teams, ensuring they’re secure, scalable, and aligned with our long-term strategy. We welcome applications from all backgrounds and are committed to building a diverse and inclusive team. If you’re excited by the opportunity to lead with purpose and make a real impact, we’d love to hear from you. What you'll be doing: • Defining and maintaining solution design standards, patterns and methodology, • Leading assurance for complex and business-critical technology initiatives, • Partnering with product, platform and engineering leads to embed design early, • Engaging with stakeholders to ensure designs deliver business value, • Building and leading a community of practice for solution design, • Coaching and mentoring architects in modern design techniques and tools, • Monitoring and improving design processes and introducing innovation Who we're looking for: • Demonstrating deep expertise in solution design across hybrid environments, • Holding relevant qualifications such as TOGAF or BCS Solution Development, • Communicating complex ideas clearly to technical and non-technical audiences, • Leading solution design in large-scale, regulated financial services settings, • Showing strong stakeholder engagement and influencing capabilities, • Applying agile methodologies and product operating models effectively, • Managing and developing diverse teams in line with inclusive practices, • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Healthcare Plan (permanent employees only), • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only), • There are the many discounts we offer – both for our own products and at a range of high street stores and online At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Lead a wide team of customer service representatives, across a regional area, to deliver high-quality service to global customers. Implement customer service protocols and procedures to ensure consistent service delivery. As a customer service supervisor you will manage the activities of your teams

Job Title: Customer Training Lead Department: Operations Location: Talbot Green / Yeovil / Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: Up to £45,000 At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview: As our Lead MIS/Education Technology Trainer, you'll be responsible for leading and delivering high-quality training and support to schools, educators, and administrators on our innovative education technology solutions. You'll work closely with our product development team to ensure that our solutions meet the evolving needs of schools and educators, and that our training programs are tailored to maximize the impact of our technology on teaching and learning. Key Responsibilities: • Design and deliver comprehensive training programs for schools, educators, and administrators on our MIS and education technology solutions with a key focus on increasing use of self-service / self-guided learning journeys., • Develop and maintain strong relationships with schools and educators to understand their needs, provide tailored support and training to enable improvements to TTFV and Adoption metrics., • Collaborate with our product development team to ensure that our solutions are user-friendly, intuitive, and meet the evolving needs of schools and educators., • Identify and prioritise training needs and develop strategies to address them., • Develop and maintain training materials, including guides, tutorials, and webinars., • Provide ongoing support and troubleshooting to schools and educators as needed., • Monitor and evaluate the effectiveness of training programs and make recommendations for improvement., • Stay up-to-date with industry trends and best practices in education technology and MIS, and apply this knowledge to inform training programs and solutions. What will you need to succeed? • Strong educational technology background, with experience in MIS systems and/or education technology training., • Excellent training and facilitation skills, with the ability to engage and motivate learners of all levels., • Strong communication and interpersonal skills, with the ability to build relationships with schools, educators, and administrators., • Ability to work independently and as part of a team, with a strong focus on collaboration and customer service., • Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide creative solutions., • Strong understanding of education technology trends and best practices, with the ability to apply this knowledge to inform training programs and solutions. What do you get in return? • 25 days annual leave rising to 30, • 5% pension, • State of the art offices, • Access to a range of benefits via My Benefits World, • Free eye care cover, • Life Assurance, • Cycle to Work Scheme, • EAP (Employee assistance programme), • Quarterly Tes Socials, • Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal - it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: .

About SMMT Industry Forum At SMMT Industry Forum, we partner with organisations of all sizes to deliver complex, transformational change. Our consultants work closely with clients—often embedded within leadership teams—to solve critical challenges and drive lasting impact. We pride ourselves on building long-term, trusted relationships and only delivering work that truly adds value. That’s why we’re committed to hiring exceptional people who share our passion for quality, integrity, and results. SMMT Industry Forum is looking for a Quality Management professional with extensive experience in developing and implementing manufacturing product introduction processes, with expertise in one or more of the following areas: Core Tools (APQP & PPAP, FMEA, SPC & MSA), IAFT, VDA and Internal Auditor at a Senior Engineer/Consultant/Trainer level in the automotive sector. In this role, you’ll be responsible for delivering high-quality training at our Birmingham-based training centre and providing expert consultancy services to clients across the automotive sector. If you have the expertise to work with clients in developing and implementing robust, structured new product introduction procedures — along with a deep understanding of manufacturing processes and core tools — and the ability to train and coach others to ensure a high-performance, safe launch, we’d love to hear from you. This is a fantastic opportunity to work alongside a team of dedicated professionals and experts that are truly some of the best in their field. This role will require flexibility in working hours, workload and location, as you will be required to travel to the client's location. The successful candidate will be assigned to execute Training and Consultancy Services delivery on behalf of SMMT Industry Forum. Courses to be delivered can be defined as off the shelf training courses (Public and In house), or courses that require special design based on client's needs both Face-2-Face and Virtual Consultancy services - based on the clients' needs and subject to qualification match - 2nd party audits, coaching sessions gap analysis etc. Key Responsibilities: • Providing training on client sites and at training facilities, ensuring the transfer of key skills related to APQP and the Automotive Core Tools, IATF and Internal Auditor in both face-to-face and virtual environments, • Providing coaching support or consultancy for the implementation of APQP and the Automotive Core Tools, IATF and Internal Auditor., • Supporting the continuous development of training materials and service offerings, • Playing an active role in customer relationship management and lead development, • Collaborating with other SMMT Industry Forum colleagues in multidisciplinary teams as part of large-scale improvement programs Requirements: Candidates must be able to demonstrate the following skills and competencies: • Capability and experience in delivering training and coaching teams in the automotive core tools areas of APQP, FMEA, SPC, MSA, PPAP, IATF, Internal Auditor and more, • Ability to deliver auditor training with practical real-world examples to maximize knowledge transfer and customer satisfaction, • Understanding and knowledge of the automotive process approach to auditing, • Relevant experience in the automotive sector, • Ability to lead and work with teams, building relationships at all levels within an organisation, • Excellent presentation skills, • Strong customer focus with a track record of delivering improved performance, • Commercial acumen with the ability to translate improvement objectives and results into tangible financial impact, • A strong team-playing ethos seeking to get involved in all aspects of the business, including internal development, • Excellent numeracy and literacy skills, • Industrial management experience, • Appropriate qualifications, such as Engineering, Materials Science, Manufacturing Systems, or equivalent Desirable Requirements: The following skills and competencies would be beneficial: • Previous consulting or training experience within a large organization or a consulting practice, • Working understanding of Lean Continuous improvement tools, including 5S, 7 Wastes, Visual Management, Standard Work, Line Balance, Set Up Improvement, Problem Solving, A3 thinking. Training and Development No matter your experience or background, you’ll get dedicated support when you join. With an induction and the business's support, you’ll quickly get to grips with the role and have access to help and guidance whenever you need it. So you won’t be on your own – you’ll be a part of a community dedicated to your development. Rewards and Benefits • 25 Days Annual Leave and additional days for public and privileged holidays., • Car Allowance, • Opportunities to be recognised through our employee recognition scheme, • Opportunities to hybrid working, subject to business needs, • Excellent pension scheme, • Cycle to work scheme, • Parental and adoption leave Culture and Working Environment As part of our team, you’ll discover an inclusive workplace that’s welcoming, supportive and encouraging. You’ll be part of an organisation where people want to support one another and make a difference. Aside from fostering an open culture, we’ve got a range of growing affinity groups. For example: • Ethnic Minority and gender equality networks, • Groups supporting wellbeing, mental health, neurodiversity and disability, • Women’s and Men’s Networks, • Faith/No Faith communities for staff to come together, • LGBTQ+ support networks You’ll also find a variety of social groups to help you settle in and connect with people with similar interests. Before You Apply Honesty and integrity are important if you want to work at SMMT Industry Forum. Giving misleading information and omitting or concealing information during the recruitment process is viewed very seriously. Equal Opportunities SMMT Industry Forum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other characteristic protected by law. If you need assistance during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request. We’re Disability Confident SMMT Industry Forum are proud to have achieved Committed status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people. Being Disability Confident, we aim to ensure that we offer inclusive and accessible recruitment. If you require support, reasonable adjustments are available during the application process and if you are successful in joining the organisation. Eligibility Criteria We have a legal responsibility to ensure that all our employees have the legal right to live and work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work. Regardless of an individual’s nationality, race or immigration status, you must provide evidence to us confirming your right to work. This includes British citizens and EU nationals.

Title: Global Lead Service Coordinator Reports to: General Manager Position: Permanent / Full time / Onsite Base: Manchester Office About the Company: Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better. In this role, you are responsible for leading and managing field service operations across multiple countries and customer sites. Oversees global scheduling, resource allocation, and communication among Field Service Engineers, clients, and internal teams. Supervises a team of service coordinators to ensure efficient, high-quality service delivery aligned with company standards and international client expectations. Key Accountabilities: Team Leadership & Service Coordination • Lead the daily operations of a globally distributed service coordination team, ensuring efficient planning and scheduling of field service engineers across multiple regions and time zones., • Supervise the preparation and issuance of risk assessments, method statements, and work orders in compliance with international standards and regional regulations., • Ensure global team adherence to safety protocols, regulatory requirements, and quality standards across all service locations. Client Communication & Issue Resolution • Act as the primary point of contact for international clients, confirming access arrangements, job scopes, and service timelines across global sites., • Manage escalated service issues across regions, ensuring consistent, timely resolution and maintaining high levels of client satisfaction worldwide. Logistics & Resource Management • Coordinate international procurement and logistics for spare parts and service materials, ensuring timely delivery across borders and adherence to import/export regulations., • Oversee the review and global distribution of service documentation, including job sheets, reports, and remedial action plans. Financial Oversight • Oversee global invoicing processes and ensure timely submission of claims to international clients, aligning with local billing practices and contractual terms., • Monitor global service costs and project budgets, maintaining financial control and supporting profitability across regions. Data & Systems Management • Maintain accurate, up-to-date records across global service management platforms (e.g. ERP, CRM, field service software), ensuring data consistency and visibility across regions. What We’re Looking For To thrive in this role, you should bring: Education and Experience • Minimum of 5 GCSEs (or equivalent) including Maths and English at grade C/4 or above., • Project coordination or service delivery certifications (e.g., PRINCE2, ITIL) are advantageous., • Substantial work experience in a service coordination, project coordination, or engineering support role., • Proven experience working in a team lead or supervisory position, preferably in a technical service or engineering environment., • Experience in managing field operations, customer communication, and cross-department collaboration. Technical Skills • Proficiency in MS Office and service scheduling/ERP systems., • Analytical mindset with the ability to monitor budgets, schedules, and team performance., • High attention to detail and commitment to process improvement. Soft Skills • Strong leadership and people management skills., • Excellent organisational and multitasking abilities., • Effective communication and interpersonal skills., • Proactive, solution-focused, and accountable., • Able to remain calm under pressure and manage multiple priorities., • Collaborative team player with a customer-first approach., • Commitment to safety, quality, and continuous improvement. Why Armstrong Fluid Technology? By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today. Please note we do not offer sponsorships

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com ! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa’s customer service teams support customers across a range of products. We’re looking for a Senior Real-Time Analyst to optimise performance across our in-house and outsourced contact centres. You’ll sit at the centre of live operations, monitoring performance, responding to changes in demand, and feeding insight into planning and decision-making. A Day In The Life • Real-time monitoring, • Own the live performance view across multiple channels and sites., • Respond to spikes in demand or incidents by reallocating resource and adjusting priorities., • Identify emerging trends and propose operational changes., • Coach and support in-house and outsourced Real-Time Analysts., • Ensure real-time performance is reflected in forecasts and staffing plans, working closely with Planning and Scheduling., • Planning, • Work with managers and heads of department to prioritise workloads and support service and business targets., • Highlight upcoming risks and coordinate contingency plans., • Act as a subject matter expert across customer-facing areas to support stable day-to-day operations., • Communication & reporting, • Act as the real-time link between operational teams and leadership., • Lead the real-time response to high-impact incidents., • Produce daily and weekly performance, risk and opportunity reports., • Projects, • Lead and support projects that improve tools, reporting, and efficiency across WFM and operations., • Significant experience in real-time operations, including managing and/or mentoring others., • Strong technical skills, confident in Excel; experience with VBA, SQL or similar tools is an advantage., • Able to analyse complex situations, solve problems and propose scalable solutions., • Comfortable challenging current ways of working and suggesting improvements., • Highly organised, able to manage multiple priorities and adapt to change., • Strong stakeholder management and communication skills.

A leading global law firm known for its high-quality work and client service is seeking a Vendor Risk Management Senior Analyst to join its operations team. The firm is committed to recruiting and developing top talent, fostering a culture built on respect, innovation, and collaboration. About the Role The Vendor Risk Management Senior Analyst will play a key role within the global procurement function, taking ownership of assessing, monitoring, and mitigating risks associated with third-party suppliers. You will lead detailed due-diligence activities for both new and existing vendors, evaluate risk profiles, identify vulnerabilities, and categorise suppliers according to risk level. This role is based in Manchester, with the potential for a flexible hybrid working arrangement. There is an opportunity to help develop the department and help to migrate all new and existing vendors through a central function. Key Responsibilities • Oversee vendor performance and compliance with contractual and regulatory requirements, producing clear reports and dashboards to brief senior stakeholders., • Support the development and implementation of risk mitigation plans, working closely with internal teams and external partners to maintain strong risk management practices., • Analyse vendor performance data to assess quality, cost efficiency, and compliance, providing strategic recommendations for enhancements and cost-saving initiatives., • Coordinate and lead vendor audits to ensure adherence to organisational policies and industry standards, documenting outcomes and managing follow-up actions., • Contribute to the ongoing refinement of vendor risk management policies, ensuring alignment with industry best practices and evolving regulatory expectations. About You We’d love to hear from you if you: • Have strong analytical capabilities and experience with data analysis tools., • Thrive in a team-focused environment with a strong customer-service mindset., • Communicate confidently, both in writing and verbally, especially when presenting to senior leadership. Requirements • Bachelor’s degree or equivalent., • Professional certification or further training in a relevant field (preferred)., • Experience in vendor risk management, compliance, or a related function., • Background in a professional services environment or large corporate organisation is advantageous. Benefits & Additional Information Successful candidates will join a supportive and collaborative environment with excellent career development opportunities. The firm offers a competitive compensation package, including performance-based bonuses and a comprehensive benefits programme, which may include: • Health insurance, income protection, and life assurance, • Pension scheme, • Wellness initiatives, • Employee discounts, • And more The organisation also provides a variety of global affinity and networking groups that offer a platform for community, shared experiences, and professional support. This employer is committed to equal opportunities and prohibits discrimination of any kind.

Lead Business Analyst £52413.00 - £56730.00 Full Time (Hybrid) Do you have proven experience as a Lead Business Analyst and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you! About WMPF WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management. We are recruiting for Lead Business Analyst to join our continually growing Finance, Resourcing and Transformation Service area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram. What the day will look like responsibilities include: • Lead, mentor, and manage a team of Business Analysts, including recent graduates., • Assess and allocate tasks and projects to the team based on skills, capacity, and project requirements., • Lead complex business analysis activities across multiple projects and cross-functional areas., • Work collaboratively with stakeholders to define business requirements, objectives, and scope., • Act as a key liaison between business stakeholders, technical teams, and project managers, ensuring clear and effective communication throughout the project lifecycle., • Facilitate workshops, meetings, and presentations, utilising strong communication skills to gather requirements, resolve conflicts, and communicate project progress to diverse audiences. About you You will be an experienced Business Analyst with proven leadership skills, able to mentor and develop a team while delivering high-quality analysis across complex projects. With a solid understanding of business analysis methodologies such as Agile and SDLC, you will be confident in engaging with stakeholders at all levels and translating business needs into clear, actionable solutions. Highly organised and detail-focused, you will bring strong communication, problem-solving, and influencing skills, ensuring successful outcomes that support the Fund’s objectives. Why choose the West Midlands Pension Fund? You will also receive a generous holiday entitlement (starting with 26 days a year plus bank holidays). We usually work two days a week in the office and three from home. We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available. Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation. Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact. We are delighted to have been accredited PASA, Investors in People, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme. As a new employee of our Finance, Resourcing & Transformation team, you will receive a robust interactive 8-week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role. For more information, please email or to apply for this post please visit the following website:-

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do • UK & Ireland's premier AWS, Microsoft & Oracle partner, • 3300+ strong, €350/£300m revenue business, • 10+ years as a Great Place to Work in Ireland & UK, • Best Workplace for Women in the UK & Ireland by GPTW, • Have extensive proven experience applying established change management methodologies such as ADKAR, PROSCI, Kotter's 8-Step Process, or Lean Change Management, • Can assess organisational readiness for change, identify risks and barriers, and design tailored change strategies, • Are highly skilled at stakeholder mapping and engagement—identifying change champions, resistors, and influencers across all levels of an organisation, • Can design and deliver sophisticated change communications, training plans, and adoption strategies, • Understand how to measure change success through adoption metrics, behaviour change indicators, and cultural assessment, • Have significant experience creating change impact assessments and transition plans, • Have a strong track record of leading complex change programmes from initiation through to embedding, • Are skilled at rapidly assessing and mapping organisations—understanding structures, cultures, processes, and ways of working, • Can facilitate discovery sessions to uncover pain points, blockers, and opportunities for transformation, • Can facilitate high-level collaborative workshops that bring together diverse stakeholders to define transformation goals, • Are skilled at translating strategic ambitions into actionable change initiatives, • Can design and implement change interventions—from capability building and process redesign to cultural change initiatives, • Know when to adapt change approaches based on feedback and emerging insights, • Can identify change and transformation opportunities within existing client relationships, • Are confident presenting to senior stakeholders and C-suite executives about the value of change management, • Can translate client challenges into compelling propositions and statements of work, • Have experience contributing to bids, proposals, and pre-sales activities, • Can articulate the business case for change management investment, • Are skilled at positioning change work alongside technical delivery, • Can review change plans, strategies, and deliverables to ensure quality and rigour, • Are able to spot risks and issues in change delivery and provide constructive guidance, • Can support consultants when they encounter blockers or challenges, • Know when to escalate concerns and how to do so constructively, • Can provide coaching and mentoring to less experienced practitioners, • Are comfortable having difficult conversations about delivery quality or approach, • Have experience building communities of practice, including facilitating sessions and creating engagement, • Can develop knowledge assets such as frameworks, templates, playbooks, and case studies, • Are skilled at capturing and codifying lessons learned from client work, • Can design and deliver internal training and capability-building sessions, • Have experience establishing practice standards, ways of working, and quality criteria, • Can build relationships across the wider V1 community to integrate change expertise, • Have extensive experience supporting organisations to adopt new ways of working such as agile delivery, product management, or DevOps practices, • Understand the organisational implications of digital transformation deeply, • Have worked on AI implementation programmes—including governance, policy adoption, capability building, and ethical considerations, • Can assess how new products or services impact organisational structures, roles, and ways of working, • Have deep knowledge of organisational resilience and adaptive organisational models, • Think strategically about interconnections and system-wide impacts, • Can work seamlessly with service designers, product managers, technologists, and other disciplines, • Can visualise complex systems and change journeys through multiple formats, • Understand how organisational change connects to service delivery, technology implementation, and user experience, • Have exceptional communication skills across all levels—from front-line staff to board members, • Can build compelling cases for change using evidence, storytelling, and data, • Are highly skilled at influencing without authority and building coalitions for change, • Can create change narratives that inspire and motivate, • Lead by example, demonstrating the behaviours and mindsets you want to see in others, • Build psychological safety and create environments where people feel safe to challenge and contribute, • Are committed to growing others and creating opportunities for development, • Can balance commercial awareness with doing the right thing for clients and team, • Have worked on large-scale digital transformation programmes, • Have experience in pre-sales, business development, or opportunity shaping, • Have line management, mentoring, or practice leadership experience, • Have experience working to the GOV.UK Service Standard or within the public sector, • Have experience with AI governance and implementation, • Have built or scaled a consulting practice or community of practice, • Have experience with agile coaching or organisational design, • Lead complex change and transformation programmes with our clients, • Work across the full change lifecycle from assessment through to embedding, • Facilitate high-level workshops and strategic planning sessions, • Coach client leaders through transformation, • Identify change and transformation opportunities within existing accounts, • Contribute to proposals, bids, and statements of work, • Present to prospective clients alongside account teams, • Develop compelling propositions that combine change with service and product delivery, • Review change deliverables and approaches from consultants, • Provide coaching and support when consultants encounter challenges, • Conduct quality reviews of change plans and strategies, • Escalate risks and issues appropriately, • Establish and facilitate the change and transformation community of practice, • Develop frameworks, templates, playbooks, and other knowledge assets, • Capture case studies and lessons learned from client work, • Design and deliver internal capability-building sessions, • Build relationships across V1 to integrate change expertise, • Implementing agile ways of working: Leading change management for a government department transitioning from waterfall to agile product management, including designing governance changes and building internal capability, • AI adoption and governance: Shaping and delivering the change strategy for AI tool roll-out in schools, including stakeholder engagement at ministerial level and developing adoption frameworks, • DevOps transformation: Supporting multiple public sector organisations to adopt DevOps practices, whilst building reusable change assets for similar transformations, • Digital service implementation: Providing delivery assurance on organisational change associated with new digital services, ensuring quality of stakeholder engagement and adoption planning, • Organisational resilience: Leading a programme to help local authorities build adaptive ways of working, including applying progressive organisational models

Divisional Managing Director - Repairs or Voids Location: Northern Home Counties / East Midlands Border (with regional and national travel) Salary: £200,000-£220,000 base + performance bonus Total Package Potential: £300,000 (including performance bonus, car allowance, healthcare, and executive benefits) About the Business This is a rare opportunity to join a fast-growing, privately owned property services company delivering responsive repairs, maintenance, and refurbishment services across the UK. The business has built an exceptional reputation through a clear, results-focused formula: operational excellence, accountability, and pace. It has evolved from its regional roots into a nationally recognised player, trusted by major social housing providers, local authorities, and large-scale student accommodation operators. The company continues to expand nationally while retaining the family values, transparency, and "can-do" attitude that underpin its success. This is not a corporate environment - it is a high-performance, entrepreneurial business that values action, ownership, and delivery. Decisions are made quickly. Leaders are expected to be visible, engaged, and operationally involved. It's a culture built on credibility through results, where respect is earned through delivery, not title. The Opportunity The Divisional Managing Director - Repairs or Voids will take full operational and commercial leadership of one of the company's largest business areas. Reporting to the Managing Director, you will oversee multiple regions, contracts, and customer portfolios, ensuring service excellence, profitability, and performance consistency across the division. You will lead and develop a team of Business Unit Directors, Contract Managers, and operational delivery leaders, mentoring and coaching them to strengthen capability and ensure succession as the business extends its national reach. This is a high-visibility operational leadership role, not a detached strategic post. You will be regularly in the field, with teams and clients, diagnosing performance issues early, resolving service challenges, and reinforcing delivery standards. You will personally drive service improvement, customer satisfaction, and workforce engagement while maintaining commercial control. You will act as the operational heartbeat of the business - setting the tone for pace, standards, and accountability, and ensuring that our client's reputation for reliability and responsiveness continues to set it apart from competitors. Ideal Candidate You are an operational leader first and foremost - commercially astute, decisive, and hands-on. You have come up through the ranks, led front-line delivery, and now oversee large service operations where quality, customer outcomes, and financial performance are measured daily. You lead through credibility and presence, not position. You take ownership, build trust, and are at your best where the pressure is high and results are visible. You'll bring a track record of running multi-million-pound business units or divisions, leading large, distributed operational teams, and delivering measurable improvement in customer satisfaction, service reliability, and profitability. Relevant Backgrounds You will come from a service-based, operationally intensive industry where success depends on visible leadership, measurable delivery, and client trust. Potential source sectors include: • Facilities Management (FM): Managing reactive and planned maintenance, field teams, and SLA-driven contracts., • Property Maintenance, Engineering, or Construction Services: Multi-trade or M&E repairs and refurbishment across housing, commercial, or student accommodation portfolios., • Utilities or Infrastructure Services: Large-scale, regulated field operations with high compliance and customer-impact sensitivity., • Outsourced Service Providers (with tangible delivery operations): Multi-contract businesses where service quality and responsiveness directly drive retention and growth., • Third-Party Contract Logistics / Supply Chain Operations: Multi-site, time-critical delivery environments with full P&L and people accountability., • Multi-Site Manufacturing, Production, or Automotive Services (with technical or trades workforces): Operational leadership across multiple plants or service centres, focused on performance, productivity, and quality., • Aviation MRO or Complex Multi-Site Technical Services: Maintenance and repair environments requiring pace, precision, and compliance. Each of these environments demands what our client values most: pace, accountability, operational ownership, and high-trust leadership that drives people and performance. The Person • Proven ability to lead large, front-line teams and manage multi-million-pound P&Ls., • Hands-on, visible, and engaged - a leader who earns credibility on the ground., • Skilled in troubleshooting and operational problem-solving; proactive in addressing performance and client issues., • Strong communicator and relationship-builder with clients, partners, and internal teams., • Experienced in mentoring and developing senior managers and operational leaders., • Commercially disciplined - able to balance service quality with efficiency and cost control., • Resilient, pragmatic, and unflustered under pressure. Selection Process & Expectations This appointment is business-critical and will involve an intensive, multi-stage selection process. Candidates should expect to demonstrate tangible, evidence-based achievements at each stage. We are seeking proven winners - operational leaders who can clearly show how they have delivered measurable improvements in: • Service and operational performance, • Business growth and margin improvement, • People development and succession planning, • Customer satisfaction and retention What's on Offer • Base Salary: £200,000 - £220,000, • Performance Bonus: Based on divisional profit, KPI delivery, and customer satisfaction, • Total Package Potential: £300,000 (including performance bonus, car allowance, healthcare, and executive benefits), • Environment: Entrepreneurial, dynamic, and commercially driven - a culture that rewards delivery, pace, and ownership. Why This Role This is a defining opportunity for a hands-on, operationally minded leader to take charge of a major division within one of the UK's most dynamic and fast-growing property services businesses. For the right candidate, it offers autonomy, challenge, and the chance to build people, performance, and culture as the company continues its nationwide expansion. If you are a proven operational leader who delivers results through visibility, pace, and accountability - and can evidence those achievements at every stage - this is the role that will define your next decade.

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Role Overview Kainos’ AI Business Solutions Practice helps customers transform their organisations using Microsoft Dynamics 365, Power Platform and emerging AI capabilities including Copilot and Copilot Studio. As the practice continues to expand, we are strengthening our leadership team by appointing a Head of Technology. This role is the senior technical leader for the practice. You will set and evolve the technical direction for Dynamics 365, Power Platform and Copilot, provide architectural leadership across pre-sales and delivery, and help shape how we design modern, secure and scalable solutions using Microsoft technologies. You will work closely with the Practice Director and other practice leaders to ensure our technical vision, engineering standards and offerings continue to meet customer expectations and align with Microsoft’s roadmap. You will also lead how the practice adopts AI-first design principles across Dynamics, Power Platform and Copilot Studio, ensuring our solution approaches keep pace with the rapid evolution of Microsoft's AI ecosystem and reflect responsible, scalable engineering practice. A key part of the role is developing technical capability. You will lead our community of architects and engineers, provide technical mentorship, and shape the technical skills and practices that underpin our future growth. You will also act as a trusted adviser to senior customers and partners, helping them make confident technology decisions and adopt Business Applications and AI capabilities effectively. This role is suited to someone with deep expertise in Dynamics and Power Platform, a strong architectural foundation and a passion for developing people, capability and technical excellence at scale. Key responsibilities of the AI Business Solutions Head of Technology are: Technology Strategy & Direction • Set the technical direction for the Business Applications Practice, ensuring our approach reflects customer needs and stays aligned with Microsoft’s roadmap, • Define and maintain architectural standards, reference models, integration patterns and security guidelines across Dynamics 365, Power Platform and Azure services, • Provide clear guidance on how emerging Microsoft capabilities, including Copilot, Copilot Studio, Fabric and data/AI services, should be evaluated and adopted, • Shape and evolve reusable patterns and delivery approaches that improve consistency, quality and scalability across our portfolio, • Provide technical mentorship to architects and engineers, supporting growth in solution design, architecture and engineering excellence, • Lead capability uplift across Dynamics, Power Platform, integration and AI-aligned skills, ensuring the practice remains current with certification and best practice, • Foster an inclusive, collaborative technical community that promotes knowledge sharing and continuous learning, • Support hiring for senior technical roles by defining required technical competencies and participating in technical assessments where needed, • Act as a senior technical adviser to customers, guiding architectural decisions, transformation roadmaps and complex solution design, • Build trusted relationships with senior stakeholders across commercial, public sector and healthcare clients, • Engage with Microsoft on product roadmap discussions, engineering guidance and joint customer activity, • Support evaluation and onboarding of strategic partners and ISVs where they enhance our solution capabilities, • Provide senior architectural oversight to key bids, ensuring proposals are feasible, secure and aligned to our technical standards, • Provide oversight on major or strategically important bids, ensuring the proposed solution aligns with technical standards and is both feasible and scalable, • Offer delivery assurance and oversight on high-impact programmes or technical escalations, • Ensure projects follow engineering best practice, architectural governance and agreed technical standards, • Support delivery teams in resolving complex technical challenges and promote a proactive problem-solving culture, • Identify opportunities to develop reusable components, patterns, accelerators or tools that increase delivery efficiency and support repeatability, • Contribute to the creation and refinement of service offerings across Dynamics, Power Platform and AI-enabled capabilities, • Lead structured evaluation of new Microsoft technologies, assessing where they can be responsibly applied within customer solutions, • Collaborate with wider Kainos teams to align on tooling, methods and responsible engineering practices, • Promote continuous improvement across engineering approaches, solution design and delivery methods, • Significant experience operating in a senior technical or architectural leadership role within the Microsoft Business Applications ecosystem, • Deep expertise in Dynamics 365 Customer Engagement and strong familiarity with other D365 modules or ERP workloads, • Proven experience shaping enterprise-scale solutions and guiding technology choices through design, roadmap and delivery phases, • Strong architectural grounding and practical experience leading complex programmes or multi-team implementations, • Demonstrated ability to influence senior stakeholders, communicate clearly with C-level audiences and guide strategic technology decisions, • Experience developing, coaching and mentoring technical talent, with a track record of building high-performing technical teams, • Evidence of working in a consulting or professional services environment within the UK or EMEA, ideally involving multi-sector exposure, • Strong commercial awareness and the ability to balance technical integrity with business outcomes, • Experience working directly with Microsoft field, engineering or partner teams, including engagement on roadmap, co-sell or joint customer activity, • Familiarity with Azure Data, Fabric, AI/ML or Copilot/Copilot Studio capabilities and how they extend Business Applications solutions, • Experience developing reusable assets, accelerators, frameworks or solution patterns, • Contributions to knowledge sharing, meetups, technical communities, blogs or events, • Exposure to multiple sectors such as financial services, public sector, healthcare or manufacturing, • Be an experienced Principal Architect or senior hands-on technology leader ready to step into a broader practice-wide remit, • Have a balanced mix of technical depth, architectural rigour, people leadership and customer-facing confidence, • Be comfortable taking ownership of standards, coaching others and shaping capability while staying grounded in real-world delivery

Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role... • Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers, • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users, • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users, • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite, • Ideal for an individual who wants to expand their career with a fast-growing software company, • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS, • Experience in managing a Book of Business along with KPIs, • A track record in managing risk, forecasting, and identifying growth opportunities, • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services, • Successfully onboarding new clients and building key relationships in the first critical months and beyond, • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance, • Light video editing using the Synthesia platform, • Retention and growth of our enterprise clients, • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities, • Put the Customer First, • Own it & Go Direct, • Be Fast & Experimental, • A competitive salary + stock options in our fast-growing Series D start-up., • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay, • 25 days of annual leave + public holidays in the country where you are based., • Cycle to work scheme (London)., • Regular socials., • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK), • A generous referral scheme., • Pension contribution/salary sacrifice., • Work from home set up., • A huge opportunity for career growth as you’ll help shape a market-defining product.

PURPOSE OF THE ROLE You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINE As part of the Support Team, you will report to a Support Team Lead. JOB FUNCTION • Ensure all support tickets are effectively managed with minimum disruption to the client., • Support issues are responded to and resolved/plan established within agreed timescales., • Provide regular feedback to customers regarding the progress of support ticket status., • Test own allocated developments/fixes before delivering to customers., • Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’., • Build great relationships and become a Trusted Advisor to your owned customers., • Work as part of a the wider Managed Services team., • Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines., • Dynamics AX or D365 Finance & Operations configuration experience., • One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage, • Manufacturing/Production knowledge, • Retail/Commerce, • Finance /Projects, • Supply Chain Management, • Service Management, • Asset Management, • Professional Services, • Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services., • Excellent communication and customer interaction skills., • Ability to work under pressure and meet agreed targets., • Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements., • Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects.

The role As an SMB Account Manager for the French Market, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns, what steps they can take to offer the best delivery experience possible to customers or how they can take advantage of our latest technology and perks, you will help restaurants to get the very best out of our platform. This will be an office-based position during your 3 month probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre and you will report to your Account Management Team Lead. The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly. Start date is Early Feb 2026 What You Will Do • Manage a portfolio of accounts through desk-based account management model, • Support growth of partners through email, phone, online presentations and video calls, • Maintain long-term relationships with our partner base, ensuring the best service is provided to so our partners can be successful on our platform, • Liaise between your restaurants and our teams to ensure delivery of our solutions according to our partner's needs, • Manage accounts to initiate and maintain favourable relationship with partners, coupled with driving positive outcomes for Deliveroo, • Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention and order volume growth, • Track record in an account management role; strong relationship building skills to produce positive results, • You're able to understand a problem and get to the crux of an issue quickly, using data and without over-complicating, • You are enthusiastic, with the ability to remove barriers through creativity, • You have an excellent phone manner, and experience providing telephone support to customers, • You're enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed

London, UK This advert will close: 28/11/2025 AXA XL is an Equal Opportunity Employer. AXA XL recognizes AI digital, data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should be high quality, and actionable - enabling AXA XL’s executive leadership team to maximize benefits and facilitate sustained advantage. Our Innovation, Data & Analytics function (IDA) is focused on driving innovation through optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market. This role is for an AI Governance Senior Analyst to centrally execute, maintain, and advise business units on the AI Governance Framework. This function is part of CIDAO, IDA Data Controls function. What you’ll be doing • AI Governance Framework Implementation: Demonstrate expertise in developing, executing, and maintaining AI governance standards, providing strategic advice to business units on compliance and best practices., • Stakeholder Engagement & Facilitation: Exhibit effective facilitation skills by establishing governance forums, leading stakeholder meetings, documenting outcomes, and tracking action items to ensure timely resolution., • Reporting & Communication: Effectively communicate scope and scale of AI governance initiatives through comprehensive reporting aligned with organisational support structures., • Risk Management & Assessment: Lead AI risk assessments, develop AI procedures, and maintain an up-to-date AI inventory to identify and mitigate potential AI-related risks., • Framework Maintenance & Support: Ensure ongoing compliance and alignment of AI governance frameworks with AI solution development processes, supporting continuous improvement., • Cross-Functional Collaboration: Collaborate with diverse teams including Product Owners, Data Scientists, Security, Legal, Procurement, and Risk Management to coordinate AI governance efforts., • Policy & Regulatory Compliance: Support the evolution of AI policies by integrating new governance controls driven by regulatory changes or internal standards., • Data & Reporting Analytics: Maintain accurate AI inventories and generate reports to track AI governance KPIs and metrics, supporting data-driven decision-making., • AI Risk & Control Advisory: Provide guidance on AI risk tiering, risk definitions, and the application and testing of AI controls to ensure effective risk mitigation., • Artefacts & Documentation Management: Maintain comprehensive governance artefacts and AI inventories, ensuring documentation supports audit readiness and compliance., • Stakeholder Partnership & Compliance: Partner with teams across Technology, Risk, Data Protection, and Security to ensure AI products meet compliance, resilience, and audit standards., • Performance Metrics & Strategic Support: Contribute to the development of AI KPIs/KRIs that align with and support AXA XL strategic objectives., • Customer-Centric Approach: Promote a customer-first mindset by balancing process improvements with stakeholder needs and organisational goals., • Customer Centricity, • Promoting a customer-first mindset by balancing process improvements with stakeholder needs and organisational goals., • Partnering with teams across Technology, Risk, Data Protection, and Security to ensure AI products meet compliance, resilience, and audit standards., • Strategic Solutioning, • Developing and maintaining AI governance frameworks to support AI solution development., • Supporting the evolution of AI policies by integrating new governance controls driven by regulatory or internal standards., • Resilience, • Leading AI risk assessments and developing procedures to identify and mitigate AI-related risks., • Ensuring ongoing compliance and alignment of AI frameworks with organizational standards, promoting resilience in AI operations., • Growth Mindset, • Supporting the ongoing evolution of AI governance, policies, and controls in response to external regulatory changes and internal requirements., • Contributing to the development of AI KPIs/KRIs to support strategic growth and continuous improvement., • Influencing, • Facilitating stakeholder meetings, presenting risks, and negotiating to ensure alignment and appropriate prioritization., • Advising on AI controls, risk tiering, and governance approaches to influence decision-making and resource allocation., • Performance Excellence, • Maintaining comprehensive governance artefacts, AI inventories, and reports to ensure audit readiness and continuous improvement in governance processes., • Business & Insurance Acumen, • Understanding the implications of AI governance within the broader business and insurance context., • Supporting compliance with internal and external regulations affecting AI solutions., • Project Planning, • Establishing governance forums, managing stakeholder meetings, tracking actions, and ensuring the timely resolution of governance activities., • Coordinating across various teams to ensure AI governance initiatives are delivered effectively., • Stakeholder Management, • Building established relationships with Product Owners, Data Scientists, Legal, Procurement, Risk, and other stakeholders to facilitate collaboration., • Data Governance & Controls: Proven expertise in data governance frameworks, controls, and practices to ensure data quality, privacy, and compliance., • Agile Methodologies: Practical knowledge of Agile frameworks and practices to facilitate flexible and efficient project delivery., • Data Privacy Regulations (GDPR): Deep understanding of GDPR and other relevant data privacy laws, including how they impact AI governance and data handling., • Cloud Technologies & AI Capabilities: Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their AI/ML offerings, understanding how these support AI development and deployment., • Risk Mitigation & Tracking: Ability to develop and monitor risk mitigation plans, report on progress, and ensure risks are managed effectively., • Understanding of AI Development & Adoption: Passionate about AI lifecycle, including development, deployment, ethical considerations, and responsible AI practices., • Process Optimisation in Tech: Experience in leveraging technology to improve operational processes, ensuring efficient and effective delivery of business value., • Knowledge of Commercial Lines Insurance: Understanding of insurance products, especially within commercial lines, to contextualise AI applications., • 3 Lines of Defence Governance: Familiarity with risk management and control frameworks, ensuring effective governance and accountability., • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe., • Robust support for Flexible Working Arrangements, • Enhanced family-friendly leave benefits, • Named to the Diversity Best Practices Index, • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans., • Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions., • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming - where you can bring your ideas, be yourself, and feel right at home. Remaining first-choice for savvy homeware shoppers also involves making use of advanced technology. We have embraced serverless, event-driven architecture and orchestrated containerised applications, with our monolithic front-end currently being replaced by micro front ends. You’ll be working with a talented and collaborative group of engineers and architects who care about quality and reliability. You can read more about our technology on the Dunelm Engineering blog: . Site Reliability Engineering Our SRE team is a high-trust, high-impact group of engineers who bring software engineering principles to operational reliability. We are hands-on developers and systems thinkers who build scalable, observable, and resilient platforms. We work closely with other Engineering, Data, Platform and Operations teams to help them build reliable, observable, and cost-effective systems. We lead incident response, improve deployment safety, and guide teams toward sustainable service ownership. We process large volumes of telemetry data every day and are constantly evolving our approach to cost-efficient observability, adaptive sampling, and meaningful tracing. Observability is not a bolt-on - it is a first-class concern that shapes how we build and support systems across the business. Role Summary We are looking for a Senior Site Reliability Engineer to join the team and play a key role in scaling OpenTelemetry, driving service health, deep observability, and high availability across our entire technology infrastructure. You will have strong software engineering skills (ideally in TypeScript and Rust) and a deep understanding of modern observability practices. You will be confident working across infrastructure and application layers, and you will lead by example in everything from SLOs and SLIs to post-incident reviews. What You Will Be Doing: • Observability and OpenTelemetry: Own and evolve our observability strategy across services. Lead how we collect, process, sample, and surface trace and metrics data using OpenTelemetry. Focus on high-signal telemetry that enables fast diagnosis, cost efficiency, and meaningful visibility across the stack., • SLOs,SLIs, and Service Ownership: Help teams define and adopt meaningful SLIs and SLOs. Guide product teams in using observability data to make reliability measurable., • Incident Response and Reliability Engineering: Lead on-call investigations when issues arise. Drive blameless post-incident reviews and help to recommend mitigating actions that stem any losses, but also permanent technical fixes that prevent recurrence., • Infrastructure and Automation: Use Pulumi, Terraform, CDK etc. to model effective infrastructure in AWS and other PaaS and SaaS providers. Improve CI/CD pipelines and support safe deployment patterns, such as ‘canary’ and ‘blue green’., • Engineering and Development: Build automation and reliability tooling using well-structured, testable code. Contribute to shared libraries, observability components and internal platforms., • Mentoring and Team Growth: Support and coach other engineers. Lead technical discussions and share knowledge through pairing, planning, and documentation., • Continuous Learning and Innovation: Stay ahead of emerging practices in observability, resilience, and platform engineering. Lead team proof-of-concepts and introduce new patterns or tools that improve our platform., • Strategic Development: Contribute to prioritisation of the SRE roadmap. Help shape observability tooling, telemetry patterns, and platform-wide approaches to service ownership and reliability., • Aligning to Business Goals: Use observability insights to support product and platform goals. Ensure SRE priorities align with Dunelm’s wider objectives for quality, performance, and customer experience. Behaviours and Values At Dunelm, our shared values of Act Like Owners, Keep Listening & Learning, Long-Term Thinking, and Stronger Together serve as the foundation for our success. These values guide us continuously; improving our practices and ensure we dedicate our time to what truly matters. As a Site Reliability Engineer, you will exemplify these key behaviours: • Support and build trust with teammates, always assuming positive intent, • Communicate clearly and share knowledge to build shared understanding, • Stay curious, ask why, and always look to improve how things work, • Embrace change, adapt quickly, and take on a variety of challenges, • Drive innovation by looking for better ways forward and pushing for progress Skills and Expertise Essential skills • Solid experience with TypeScript or similar strongly typed programming language(s)., • Proven ability to write idiomatic, pragmatic, and testable code, with strong, appropriate, automated testing., • Knowledge and understanding of OpenTelemetry tools, specification, APIs etc., • Excellent understanding of SRE principles, including embracing risk, service level objectives, eliminating toil, monitoring distributed systems, automation and release engineering, • AWS expertise, including Lambda, ECS/Fargate, EC2, EventBridge, SQS, S3, DynamoDB and general networking principles, • System administration knowledge – able to comfortably use a command line to navigate and troubleshoot a server or container running a Linux OS, • Knowledge and experience configuring and using telemetry back-ends, such as Datadog and the Grafana stack., • Experience with infrastructure-as-code tools, such as Pulumi and Terraform, • Familiar with Kubernetes and how to deploy and monitor workloads running in k8s, • Skilled in CI/CD pipelines (GitLab or similar) and build/test/deploy automation, • Proven ability to lead incident response and post-incident review processes, • Strong problem-solving mindset and attention to detail Desirable skills • Some experience in Rust or similar compiled language e.g. Go, • Experience instrumenting and running OpenTelemetry in production at scale. Knowledge of distributed tracing and trace sampling, • Experience reducing observability or cloud costs through architectural changes, • Exposure to Google Cloud Platform (GCP), • Experience with Kubernetes observability, metrics exporters, or service mesh, • Familiarity with challenges in the retail sector is a bonus but not expected.

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? As our SHEQ Advisor you'll be a key member of our team working on multiple contracts located out of Dartford. You'll work with our operational teams to ensure the safe, compliant, and efficient delivery of works across the Thames Water Retail contracts. Your role will be integral to our commitment to maintaining high safety, health, environmental, and quality standards while fostering a proactive safety culture. You'll be predominantly field-based, with 75% of the time spent on-site providing direct assistance to operations. The remaining 25% will involve administrative tasks. You'll be preparing reports, reviewing documentation, and coordinating with the team. These tasks can be performed at an office or, with prior approval, remotely. You'll lead regular inspections of work sites to ensure activities are executed with robust and sufficient safe systems of work. You'll prepare and submit detailed site inspection reports promptly. Review and approve risk assessments and method statements (RAMS). Ensure compliance with minimum safety and operational standards established by M Group Water. You'll offer hands-on guidance and advice to site operatives and supervisors on best practices and safety improvements. You'll conduct thorough investigations of incidents and accidents to identify root causes, contributing factors, and opportunities for improvement. Compile comprehensive reports with actionable recommendations to prevent recurrence. Report incidents in line with M Group Water and client protocols, ensuring adherence to all statutory requirements. You'll need to compile and submit monthly Key Performance Indicator (KPI) reports within agreed deadlines, analyse trends and highlight areas for attention. You'll assist the SHEQ Manager in maintaining accurate records and ensuring compliance with organizational and client requirements. You'll be responsible for delivering project inductions for new team members, emphasizing safety procedures and company policies. Assist operational teams in all SHEQ communications. You'll need to lead on accident prevention initiatives and monitor adherence to M Group Water management systems and client service management standards. Facilitate random and post-incident drug and alcohol testing, ensuring compliance with regulatory and client requirements. Collaborate with the Health and Safety Executive (HSE) and participate in external audits and inspections as required. You'll foster a culture of proactive safety reporting and continuous improvement by encouraging the reporting of near misses. Act as a visible safety advocate, engaging with site teams to reinforce the importance of health, safety, environmental, and quality standards. Proactively monitor the assurance of quality compliance to ensure that any competency requirements are identified. What You’ll Bring • Do you have a NEBOSH General or Construction Certificate?, • Do you hold valid certifications, such as Construction Skills Certification Scheme (CSCS) Card, EUSR SHEA Gas/Power, and/or EUSR Water Hygiene?, • Have you gained comprehensive understanding of UK health and safety legislation, best practices, and environmental regulations?, • Do you have knowledge of the water industry, including temporary works, street works, and underground utility services?, • Are you familiar with occupational health risk environments, such as utility service avoidance?, • Can you deliver engaging and effective training sessions, toolbox talks, and safety briefings?, • Matched pension scheme, • Online GP service, 24 hours a day, 365 days a year, • Employee assistance programme, • My Rewards portal, access to 1000’s of retail discounts, • Life assurance, • Cycle to work, salary finance and give as you earn schemes, • Company car and fuel card with a range of EV and hybrid vehicles to choose from, • My Car Choice our salary sacrifice EV/ Hybrid car scheme, • Private health care for you, • Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!, • Discretionary bonus scheme, • 25 days annual leave plus bank holidays, • Recommend a friend - get rewarded for introducing people to us!, • We’re responsible and go further for our people, clients, communities and the planet, • We’re open and seek new and better ways of exceeding expectations, • We’re together and as one team; the whole is greater than the sum of the parts #MGroupW

We’re On the Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just the beginning of our story. We send around two million holidaymakers on their dream breaks every year. And we're still growing. Powered by our deep-rooted entrepreneurial spirit, proprietary tech, curiosity and our incredible people, we’re accelerating - delivering best in class technology, the ultimate holiday app, and experiences that keep our customers coming back for more. Ready to build the future of travel with us? About The Role As part of the newly formed Customer Experience team, the Customer Interactions Platform Manager will play a pivotal role in accelerating the digital customer and colleague experience at On the Beach. You will own, optimise, and evolve the Customer Interactions Platform (Zendesk), driving operational efficiency through automation and scalability whilst enhancing customer journeys across all contact channels to increase customer confidence, satisfaction, and support booking conversion. What You’ll Be Doing Day To Day Platform Strategy & Leadership • Own and evolve the Customer Interactions Platform (Zendesk) used across all customer-facing teams, developing and maintaining a strategic platform roadmap aligned with business objectives, • Drive operational efficiency through automation and scalability, continuously identifying opportunities to streamline workflows and reduce manual effort, • Map and maintain customer journeys across all contact channels (chat, WhatsApp, email, bots, ticketing) to identify opportunities for enhancing both customer and colleague experience, • Lead the Customer Solutions team (Solutions Lead and Solutions Advisers) who are responsible for platform configuration and optimisation, • Champion a collaborative and innovative environment, supporting continuous learning and setting clear goals and performance expectations whilst coaching and developing your team, • Work closely with key stakeholders across multiple teams and levels, including technically minded individuals, Customer Journey Leads, and senior leadership, • Effectively plan and prioritise the workload and roadmap for platform improvements and initiatives, • Lead projects and channel launches end-to-end from idea to execution, managing change effectively to ensure smooth adoption, • Monitor and improve platform performance metrics including contact rates, resolution times, and self‑service adoption, • Enhance colleague experience by streamlining workflows and reducing manual effort through platform improvements, • Excellent communicator and change manager, expert in managing multiple stakeholder relationships at all levels with ability to influence and translate technical concepts for diverse audiences, • Strong focus on customer with passion for creating seamless, confidence-building experiences that drive satisfaction and booking conversion, • Data literate with strong analytical and problem-solving skills, able to use platform analytics to drive decisions, measure impact, and build compelling business cases that demonstrate ROI, • Confident leading projects and launches end-to-end from idea to execution in fast-paced, dynamic environments, • 25 days holiday plus your birthday off, • Generous discount on holidays, plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you're away on your On the Beach package holiday, • Access to Learnerbly learning platform, plus workshops, courses and professional qualifications, • Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support, • Employee Assistance Programme and free access to counselling, • Simplyhealth Optimise Health Plan, • Company Sick Pay scheme, • Regular wellbeing events, • Gym discount, • Share Incentive Plan (SIP), • Death in Service cover, • Onsite subsidised coffee shop, • The Sandbox (our very own bar), • Food and drink discounts across a number of venues in Manchester City Centre, • Regular social events

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are looking for a Senior Product Manager to lead the evolution of Teya Gateway, our core payment processing platform. This role is pivotal in shaping the future of payment acceptance, ensuring reliability, scalability, and innovation across multiple markets. What You’ll Do • Define Product Vision & Strategy: Develop and execute a clear product vision for Teya Gateway aligned with company objectives and market trends., • Own the Roadmap: Lead the planning and delivery of key initiatives, ensuring timely execution and measurable impact., • Drive Innovation: Identify opportunities to enhance payment processing capabilities, improve performance, and introduce new features., • Collaborate Cross-Functionally: Work closely with Engineering, Compliance, Risk, and Operations teams to deliver secure and compliant solutions., • Customer-Centric Approach: Gather insights from merchants, partners, and internal stakeholders to prioritize features and improve user experience., • Data-Driven Decisions: Use analytics and experimentation to optimize transaction success rates, latency, and overall platform performance., • Stakeholder Management: Communicate effectively with senior leadership and external partners to align on strategic goals., • Experience: 5+ years in product management, ideally in payments, fintech, or SaaS., • Technical Acumen: Strong understanding of payment gateways, APIs, and transaction flows., • Leadership: Proven ability to lead complex projects and influence cross-functional teams., • Analytical Skills: Comfortable with data analysis and performance metrics., • Communication: Excellent verbal and written skills for stakeholder engagement., • 25 days of Annual Leave + Bank Holidays, • Growth opportunities within the business, • Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps, • Extended and improved maternity and paternity leave choices, • Private Medical and Life Insurance

Company Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. Job Description The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale. What You’ll Do Customer Experience Store Presentation and Sales Floor Communication Asset Protection and Shrink Policies and Procedures Training and Development Qualifications What it Takes Adaptability / Flexibility Applied Learning Attention to Detail Multi-Tasking Work Ethic Additional Information What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU FOLLOW US ON INSTAGRAM @LIFEATANF Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. Abercrombie & Fitch Co. is an Equal Opportunity employer

Job reference: 002140 Salary: £50,000 per annum Closing date: 24/12/2025 Location: Hybrid: London, Surrey or Midlands Employment type: Fixed Term Hours Per Week: 35 Do you thrive in a fast-paced environment where your projects directly improve the customer experience? Join us as our new Customer Services Projects Manager and play a pivotal role in shaping high-impact initiatives, driving service excellence, and supporting meaningful engagement with our residents. You’ll lead on major programmes such as Your Details Matter, TSM compliance, and inspection readiness, turning insight into real improvements. Alongside this, you’ll manage a small but dynamic team and support the development of our annual communications plan; all while ensuring we meet regulatory expectations and deliver against our Resident Strategy. This isn’t your typical project management role, it’s an opportunity to make things genuinely better for our customers, influence key decisions, and help shape the future of our Customer Services Directorate. This is a fixed term contract running for 6 months. What’s in it for you…. In addition to the salary, we offer a number of benefits, including: • High street discount schemes, • Health cash plans, • 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more, • Flexible bank holidays – take them when it suits you, • Car leasing scheme, • Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role. What you’ll be doing…… • Manage and deliver strategic projects, including Your Details Matter, TSM compliance, and inspection readiness activities., • Drive procurement, policy development, risk management, and other improvement projects., • Translate inspection and mock inspection outcomes into clear, actionable improvement plans., • Line-manage a Project Officer and Content Curators, setting objectives and supporting performance., • Oversee delivery of the Directorate’s communications plan, ensuring strong resident engagement., • Prepare, quality-assure, and present Customer Services Leadership Team reports for EMT, Board, and wider committees., • Act as a key liaison with internal teams, residents, contractors, and external partners., • Ensure regulatory alignment, identify risks early, and implement effective mitigation strategies. What we’re looking for: We’re looking for someone who brings a mix of strategic thinking, strong organisation, and the confidence to drive projects forward. Ideally, you’ll have: • Experience managing projects in a housing or regulated environment., • A solid understanding of housing policy, compliance frameworks, and customer service operations., • The ability to analyse data and produce clear, insightful reports — Power BI experience is especially helpful., • Skilled in reporting/analytics., • Strong people leadership skills, able to guide a small team and collaborate effectively with senior stakeholders., • Excellent communication skills and confidence presenting to senior managers and committees., • The ability to work under pressure, juggle deadlines, and stay on top of multiple priorities., • Good Excel skills and familiarity with CRM systems, workflows, and housing management systems such as NEC or Northgate., • CIH Level 4 or above (or working towards a housing qualification). If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you. AGENCIES: We know where you are if we need your support so please do not contact us.

Job Description Our Social Infrastructure team are responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the development, implementation and management of customer service standards and delivery of community events which support the Company and regional business plans. Specific Responsibilities • Ensure that United Infrastructures HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times., • Ensure that the United Way of working is complied with and adopted into your daily disciplines., • Monitor the induction of Resident Liaison Officer employees in the United Way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines., • Ensure that the resident liaison team are all consistently using the business work management system and that this standard practice is adhered to at all times. Be recognised as a system Super User., • Demonstrate respect, sensitivity and discretion in a public facing role., • Continuously look and seek improvements and innovation to ensure we are continuously perceived as the market leaders and the contractor of choice., • Lead the planning, preparation and implementation of the resident liaison strategy in conjunction with the Operations Manager., • Work collaboratively with Project Administration teams, to co-ordinate efficient and effective communications at all times., • Establish and maintain key strategic relationships with both internal and external stakeholders and ensure that the liaison responsibilities are being fully delivered for each project., • Support the Contracts Managers to drive CSR activity in line with client aims and objectives, identifying, organising and co-ordinating the delivery of local level CSR events, recording and publicising key added value activity. Attend CSR activity events with clients and site teams., • Produce regular KPIs for customer care for review by clients and Company management team., • Ensure minimum standards are set, achieved, maintained and communicated on all customer care related activities as required., • Support the business in the preparation of responses for PQQ and tender quality submissions, attending tender interviews or presentations where necessary., • Attend regional management and site meetings and attend Client core group meetings as required., • Assist in the organisation of reality checks for potential new clients / customers when visiting site. Ensure residents have been appropriately selected and resident liaison team are available to assist, • Oversee the effective management of conflict, ensuring problems, disputes and complaints are fully investigated and resolved within specified time scales and outcomes are appropriately communicated to affected stakeholders., • Manage all of the people responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives., • Manage all employee related matters, liaising with People Services as necessary., • Responsible for ensuring strong working relationships are maintained with the operational and Commercial teams on each contract., • Contribute fully to the development and implementation of Company policies and procedures., • Marketing the business with existing and new clients to assist the business development team., • Appropriate CSCS card, • Proficient in Microsoft office packages, • Strong written and verbal communication skills, • Excellent presentation skills, • Full Driving Licence, • Project management experience, • Proven ability to manage conflict resolution, • Line management experience

We’re Hiring: Continuous Improvement Manager (Housing Support Services) Department: Housing Support Services Salary: £47,754 - £50,265 Location: Leyland / Agile Hours: 36.25 hours per week Contract: Permanent Join Our Legacy of Change and Community At Progress Housing Group, we’re more than just homes – we’re a community. With 900+ passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive. We’re looking for a skilled and forward-thinking Continuous Improvement Manager to join our Housing Support Services team. This is a fantastic opportunity to drive innovation and shape the future of our housing operations. If you’re passionate about driving service excellence, improving processes, and making a real impact for customers and colleagues, we’d love to hear from you. About the role As Continuous Improvement Manager, you’ll play a pivotal role in shaping and enhancing the customer journey across all areas of our housing operations. You’ll lead a focused team, including a Continuous Improvement Project Lead, Training & Quality Officer, and Continuous Improvement Coordinator, working closely with colleagues across all housing management functions. Your focus will be on making processes more transparent, efficient, and customer-friendly, delivering quick wins and long-term improvements. You’ll facilitate service improvement requests, analysis trends in performance highlighting best practice, and ensure our policies, processes, and work instructions are clear, compliant, and easy to follow. This is an agile role based in Leyland, with office attendance required according to business needs. Initially, you’ll be expected to spend time in the office to embed yourself within the team and organisation. What We Are Looking For To be successful in this role, you should have: Essential: • Proven experience in project management and/or housing management, with a track record of improving services and achieving financial results., • Strong analytical and critical thinking skills; able to work with complex ideas and drive innovation., • Excellent communication and influencing skills, with the ability to engage colleagues at all levels., • Full UK driving licence and access to your own vehicle for business purposes. Desirable: • Understanding of social housing regulation, legislation, and sector challenges., • Experience with housing management systems (e.g., QLX), • Ability to deliver training and embed new ways of working. Why Progress? At Progress Housing Group, we believe in supporting our people so they can do their best work and enjoy a fulfilling career. Here’s what you can expect when you join us: • Competitive pay: Transparent salary up to £50,265, benchmarked against leading employers in the sector., • Agile and flexible working: Hybrid arrangements with office attendance based on business needs, supporting work-life balance., • Positive, inclusive culture: We value diversity and inclusion, and foster a supportive environment where everyone can thrive., • Career development: Access to professional development budgets, qualifications, paid subscriptions, coaching, mentoring, and regular career check-ins., • Attractive perks: Generous annual leave (with options to buy or sell days and a day off for your birthday), enhanced pension scheme, private healthcare, employee assistance programme, and wellbeing support., • Recognition and sustainability: Employee recognition platforms and opportunities to contribute to sustainability and social impact initiatives. How to Apply Click Apply Now, upload your CV, and complete our application form. Be sure to include a supporting statement that highlights why you’re a great fit for this role. Closing date: 12 noon on Thursday 11th December 2025 Interview date: 18th December 2025 We welcome applications from everyone, es

Company Overview Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Senior IT Engineer, you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts. Responsibilities: You are required to provide reactive and pro-active technical support services and incident management for the following types of work: • Monitoring and maintaining systems and networks, • Installation and configuration of systems, • Diagnosing faults on both hardware and software, • Solving technical and application issues by phone, email or in person, • Walking clients through troubleshooting steps, • Re-fitting and/or replacing of client hardware, • Supporting updates and/or roll-outs for client applications (training of users as needed), • Working to SLA’s, • Prioritising and managing multiple open tickets, • Establishing good working relationships with clients You will also; • Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team, • Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others, • At times, be required to work out of the Office, at Client sites or our Core site. This will require travel possible overnight stays and has potential for working out of office hours, • Check for work-related emails, messages and calls from colleagues or clients out of regular office hours (evenings and weekends), especially following any significant project or support activity, to ensure client requirements are met and colleagues are supported In addition you will have the following higher-level responsibilities: • Testing and evaluating any new tech/applications/processes, • Training of new employees, • Being an escalation point for your 2nd and 3rd Line colleagues, • Problem ticket management conduct root cause analysis, • Project Work, • Ticket queue management, prioritising and allocating work as necessary, • Maintenance of technical documentation, • Keeping yourself informed of all on-going projects and multi user impacting issues Requirements: • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language), • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service, • Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices, • Proven experience in an IT Support Role and Team, • Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times., • Ability to maintain regular, punctual attendance, • Must be able to talk, listen and be clear and concise in all telephone and written communications, • Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner, • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Discount platform Pension contribution – 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Ride2Work scheme

HEAD OF PRODUCT – NORTH AMERICA CROYDON, SURREY – OFFICE BASED OR HYBRID (MIN 2 DAYS IN OFFICE) FANTASTIC BASIC AND GREAT BENEFITS AND BONUS Do you? Do you have fantastic experience creating fantastic itineraries with North America at the core of your product experience? Are you equally comfortable shaping product strategy and owning commercial performance, from pricing and yield through to margin and customer satisfaction? Do you enjoy leading and developing high-performing product teams while building strong supplier partnerships and differentiated, customer-loved itineraries? Are you commercially sharp, data-driven, and confident making decisions that balance innovation, quality, and profitability? And most importantly, do you want to play a pivotal role in evolving a flagship long-haul portfolio within a purpose-led travel business that genuinely cares about the experiences it creates and the people behind them? If this sounds like you, this Head of Product role could be an outstanding next step in your travel leadership career. Our Customer: Our customer is a well-established, highly respected escorted touring specialist with a loyal customer base and ambitious growth plans across long-haul travel. Known for creating memorable, wish-list holidays, they are passionate about enriching lives through travel and continuously evolving their product to meet changing customer expectations. This role sits within the senior Product leadership team and plays a key role in shaping the future of their long-haul offering across North America, the Indian Subcontinent, and the Middle East. In return, they offer a senior, high-impact role within a values-led business where product quality, collaboration, and long-term thinking genuinely matter. Job Description: • In this role you will take full ownership of the strategy, development, performance, and lifecycle management of a key long-haul escorted touring portfolio, ensuring strong commercial results and exceptional customer experiences., • Define and deliver a market-leading product strategy using data, insight, and customer feedback, • Lead the development of innovative new tours, itineraries, and partnerships aligned to brand positioning, • Identify emerging trends, customer needs, and competitor activity to shape future product direction, • Own commercial performance, driving profitability, yield, and sales across your portfolio, • Work closely with Yield to set pricing strategies, forecast demand, and manage capacity, • Monitor and optimise KPIs including margins, load factors, and customer satisfaction, • Build and maintain strong relationships with suppliers, DMCs, and partners, • Negotiate contracts to improve margin while maintaining quality and service standards, • Collaborate closely with Commercial, Marketing, Operations, Contact Centre, and Customer teams, • Brief internal teams on USPs, messaging, and product knowledge to support campaigns and sales, • Lead, inspire, and develop a small team of Product Managers and Executives, • Promote a culture of accountability, innovation, learning, and continuous improvement Experience Required: • Extensive proven experience in travel product management, • Strong North America product experience is essential, • Background in escorted touring is highly desirable, • Demonstrable commercial acumen with a history of delivering profitable growth, • Experience in product development, pricing, and supplier negotiations, • Strong leadership and people management skills, • Strategic thinker with the ability to manage detail, • Excellent understanding of worldwide travel trends and competitive dynamics, • Experience of direct contracting and working with international DMCs, • Understanding of UK leisure travel consumers, particularly the over-50s market, • Knowledge of ATOL, ABTA, and relevant travel regulations, • Analytical, solutions-focused, and data-driven, • Self-motivated, self-aware, and committed to continuous development Benefits and Perks: • Competitive senior-level salary, • Hybrid working (minimum 2 days per week in the office), • High-impact leadership role within a growing travel business, • Opportunity to shape a flagship long-haul product portfolio, • Supportive, values-led culture with long-term career progression Click here to apply for this Head of Product job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency specialising in leisure travel and luxury hospitality roles, and known for sourcing hard-to-find talent. IMPORTANT If this role ticks your boxes and you’ve got the relevant experience, then click and apply. If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now: Due to the massive number of applications we receive, we’re usually only able to reply to candidates whose experience meets our customer’s requirements. We’re very grateful you’ve taken the time to apply and will retain your CV for other suitable roles. Please visit for our full privacy policy, which explains how we store and access your personal data and confirms our promise to never share your details with an employer without your prior consent.

Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans. Regional Business Development Manager - South Central Ideal candidate location: SN, RG postcodes, M4 corridor The Role In this role you will take ownership of the delivery of our installer strategy in your Region and develop new installers onto the Registered Installer Network in your area to ensure that its quality, regional coverage and fitness for purpose as both a sales entity in its own right and a key provision for our self-build prospects looking for a complete supply and installation solution from Nu-Heat is at the right level. Taking ownership of the sourcing, support and development requirements of new installers in your Region, you will support their journey from Lead to Customer, through their first year of trading with Nu-Heat and potential transition onto the Nu-Heat Registered Installer Network. You will support new installers with training on specification of Nu-Heat’s product range and identify the potential of these installers, working with the National Installer Manager and National Renewables Manager where you have qualified the customer and or project potential exists. You are expected to independently maintain a working knowledge of Nu-Heat products and those of competitors, and should have a broad understanding of the legislation affecting the renewable/UFH market through independent study or by requesting training where appropriate. You need to have a high level of focus and motivation within the sales arena while maintaining an exceptional level of customer service. Key Responsibilities: Qualification and conversion of new prospective trade installers • Co-ordinate with the internal sales team to identify, qualify and target potential installer prospects., • Record all appropriate project detail in our CRM system., • Understand the Nu-Heat website and resources at your disposal to best satisfy customer information requests., • Liaise with Sales Support in the despatch of all follow-up material., • Provide a first-class service to enquiries generated through marketing activity and selected cold-call prospects to ensure all potential prospects are familiar with the Nu-Heat product offer., • Utilise Nu-Heat product knowledge to ensure that you are specifying the most suitable system(s) for the customers’ projects and train installers in your region to be able to specify Nu-Heat’s product range., • Support installers through their first system purchase for the next 12 months to improve retention and repeat purchase conversion rates over the period., • Support the Trade Business Development Managers in the effective identification and support of new installers purchasing with Nu-Heat through their first year, supporting progression on to our Registered Installer Network wherever appropriate., • Promote Nu-Heat’s training offering to installers in your region as a means of upskilling them and aiding their transition onto the Registered Installer Network., • Provide key input to the development of Nu-Heat’s installer strategy utilising feedback from this customer group in your Region to inform future strategic initiatives., • Build effective relationships with your regional Field Service Engineer(s) to ensure support for our installer customers. Working in the field • Have a good understanding of your territory, • Plan your journeys to maximise your number of quality contacts per day and thus the return on investment, • Be cost conscious with your expenses, adhering to company policy, • Maintain an agreed level of contact with your team including attending team meetings as appropriate, • Actively improve customer satisfaction by answering incoming calls within 3 rings, • Actively participate in company meetings where required and strive to meet the deadlines on any actions set in them., • Feedback any ideas you have on how to improve internal efficiency or our range of products and services to better meet the needs of your customers and increase sales., • Share information gained from customer feedback with the wider trade sales team and other relevant departments around the business to ensure that potential trade customers’ service expectations are being met both pre and post-sale., • Field sales management experience., • Well-developed interpersonal, networking and negotiating skills., • Able to manage and prioritise workload., • H&V industry knowledge., • Under-floor heating and renewables experience is desirable., • Independent self-starter., • Excellent levels of customer service., • Valid UK driving license. The Benefits • 23 days holiday, • Pension contribution matched up to 8%, • Life Assurance 3x base salary, • Genuit sharesave scheme

About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for? Life at THG Beauty We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. Why be a Head of Ecommerce at THG Beauty? The Head of Ecommerce is a pivotal leadership position responsible for spearheading all aspects of ecommerce operations and strategy across the UK and EU markets. This role is charged with developing and executing a robust ecommerce strategy, optimizing trade planning, overseeing budget planning and delivery, driving innovation, and leading high-performing teams. Reporting directly to the Ecommerce & Subscriptions Director, the Head of Ecommerce will ensure regional alignment with the broader international vision while delivering commercial growth, market innovation, and outstanding customer experience. The role requires a strong leader who can balance strategic thinking with operational excellence, fostering team development and cross-functional collaboration. As a Head of Ecommerce, you’ll: Ecommerce Strategy & Trade Planning • Develop and execute UK & EU ecommerce strategies aligned with global objectives., • Lead trade planning, including pricing, promotions, and merchandising based on regional trends., • Own UK & EU ecommerce P&L, ensuring sales, margin, and profitability targets., • Lead budgeting, forecasting, and financial planning, presenting updates to senior leadership., • Drive innovation through new technologies and digital enhancements to improve site performance., • Partner with tech teams to implement platform improvements and AI-driven personalization., • Inspire and develop UK & EU ecommerce teams, fostering collaboration and high performance., • Adapt strategies to local market needs, ensuring compliance with UK/EU regulations., • Proven track record in delivering ecommerce sales, margin, and profitability targets across UK & EU markets., • Strategic thinker with experience developing and executing multi-region ecommerce and digital trading strategies aligned with global objectives., • Commercially astute, confident managing P&L, driving cost optimization, and presenting data-driven performance updates to senior leadership., • Expert in trade planning and digital merchandising, leveraging pricing, promotions, and UX enhancements to improve conversion rates and AOV., • Strong analytical skills, able to interpret KPIs and customer data to inform decisions and optimize performance., • Innovative and tech-savvy, experienced in implementing platform enhancements, personalization tools, and new technologies to improve site speed, search functionality, and customer experience., • Leadership excellence, with a history of building and inspiring high-performing teams, fostering collaboration, and driving a customer-centric culture., • Regional expertise, understanding UK/EU ecommerce nuances including localization, compliance, payment methods, and logistics., • Adaptable and growth-focused, capable of accelerating regional expansion through tailored strategies and innovative solutions., • Access bespoke development programmes that have been designed and developed by our in-house L&D team., • 25 days annual leave plus bank holidays., • Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!, • Enhanced maternity and paternity pay, depending on length of service., • Up to 10 days compassionate leave., • Buy back up to 3 days each year., • Access face-to-face and virtual appointments with our in-house GP., • Access our in-house CBT therapist., • Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa., • State-of-the-art on-site gym., • Save up to 12% on the cost of personal tech through our salary sacrifice scheme., • Subsidised bus pass from Manchester City Centre to our ICON office., • Up to 50% staff discount on THG brands., • On-site staff shop., • Access to on-site barber., • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.

The role focuses on crafting and executing marketing and sales strategies while ensuring marketing tools and processes align with industry best practices and driving the creation of innovative content and ideas. Client Details My client is a growing B2B technology business with offices in Berkshire. Description As the Marketing Manager you will have the following responsibilities: • Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights., • Monitor market trends, competitor activity, and channel performance to optimise strategy and execution., • Plan and oversee company presence at industry events and shows., • Lead, mentor, and resource the marketing team while ensuring strong collaboration with sales and product., • Oversee all marketing campaigns and creative assets across digital, social, and traditional channels, ensuring KPI and ROI performance., • Own the company website, content strategy, reporting, and analytics., • Build relationships with key customers, partners, and industry influencers, gathering market and satisfaction insights to inform strategy. Profile A successful Marketing Manager should have: • Proven experience in a similar marketing role - with a clear track record of delivering measurable results, • Strong understanding of digital marketing tools, including CRM systems (SF, Hubspot etc), • Exceptional communication skills, both written and verbal, • Excellent organisation skills Job Offer The successful Marketing Manager will receive: • £50,000 - £60,000 per annum DOE, • 22 days holiday, rising each year of service to 25 days

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We are seeking a Partner Management Expert, who will be responsible for revenue generation through permanently assigned Seller partners, achieving desired revenue and profitability objectives for both partner and SAP Concur. Act as a strategic thought leader and orchestrator of the Seller partner relationship end-to-end, including key engagement activities with all stakeholders. One face proxy to actively managed partners across the entire partner lifecycle, with the goal of growing the partner’s SAP’s business and investment into their SAP practice across the SAP solution portfolio. Core tasks may include: • Ensuring exceptional partner experience through all partner engagements with SAP, • Conducting a disciplined joint business planning process to expand the partner’s business with SAP, including a multi-year mid-term focused development plan including regular business reviews to drive accountability, • Assisting partner in building transformational plans to differentiate themselves in the market and maximize creating customer lifetime value, • Evangelizing SAP Concur opportunities (i.e. upsell to existing clients for partner with new Concur product) in financial terms including potential revenue, required partner investment, break-even, and return on investment to gain partner adoption, mainly focusing on extending the partner's sweet spot, • Coordinating joint marketing and business development efforts with partner, including effective partner-led demand generation tactics., • Focusing on partner readiness; supporting partner with becoming a self-sufficient, autonomous cloud solution Seller, • Identifying areas of improvement on observed competency gaps of managed partner(s) and proactively developing cloud-ready partner capabilities including presales, sales and post sales, with the right-fit partner delivery capacity. Acting as enablement & bringing in experts when required., • Leveraging the ecosystem to provide thought leadership into the market to showcase the SAP Concur difference and grow SAP Concurs competitive advantage, • Manages Partner and salespeople, defines deliverables and provides definitive advice and interpretation of situations., • Ensures business critical results, this role will be responsible for minimum 10% closed won revenue of SMB EMEA (target TBD), • Ensures that pipeline goals and milestones are met and joins monthly pipeline meetings with internal stakeholders., • Manages escalation appropriately, both pre and post-sale, • Tracks single partner results, i.e. is each partner delivering?, • Identify new key partners and onboard., • Builds strategic partnerships with key decision makers in customer & partner organisation, it is imperative to have relationship with Concur and SAP employees, particularly SAP PBM’s., • May include team lead or supervisory responsibilities, • Provides monthly status and updates of implementation of sell deals on email to all sales stakeholders., • Act as enablement and SDR ‘teacher’ for BDR’s in partner team and Concur team., • Work on deals with salespeople so support to close., • Sound professional experience, ie min 5 years software sales with track-record of closing indirect partner deals, • Deep knowledge & experience in organisation management skills, • SAP or Concur functional skill, • Represents the company externally on specific subject matters, • Finds common ground for functional cooperation, • Communicates clear functional requirements and targets, • Effectively settles different functional perspectives, • Communicates messages related to area of expertise in a timely manner and with constructive feedback to colleagues & managers

Description Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally. Note: You must have the right to work in the country of employment by the start date. INTERNSHIP LOCATION: PLEASE NOTE THIS ROLE IS AVAILABLE ACROSS MULTIPLE FIELD BASED UK LOCATIONS, FINAL PLACEMENT WILL BE DETERMINED BASED ON BOTH YOUR PREFERRED OPTION PLUS ROLE AVAILABILITY Key job responsibilities Skills As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include: • Completing high-priority projects to the highest standard, demonstrating your ability to deliver results, • Analyzing data to identify operational challenges and opportunities for improvement, • Proposing and testing solutions, collaborating with the team to implement the most effective ones, • Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates., • Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates., • Ability to navigate the workspace and move between different areas is essential for this position., • Displaying flexibility to work various schedules and shift patterns as required., • Currently in your penultimate year and working towards a university degree in Supply Chain, Business/Management, Engineering or another related field., • Eligible to complete a full-time internship of 3-6 months., • Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions., • Excellent communication and teamwork skills, able to collaborate effectively with others.

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. 🕒 Working Hours: 40 hours per week, rota-based 📅 Operating Hours • Booking essential maintenance efficiently and accurately via Outbound calls, • Promote and sell service plans to retain customers, • Identify upsell opportunities during booking, • Maintain a friendly, engaging, and helpful tone across all channels, • Meet or exceed performance expectations across outbound activity, • Maintain high-quality notes, recall checks, and accurate data entry, • Act as an extension of the dealership team – both sales and aftersales, • Use Lookers systems and CRM platforms efficiently, • Keep up to date with brand, product, and system training, • Build supportive relationships with colleagues and dealership teams, • Take ownership of problems and follow them through to resolution, • Complete all mandatory Lookers and manufacturer training, • Stay updated on changes in product offerings, FCA guidelines, and legislation, • Competitive salaries with structured pay scales and progression as you grow within the business, • Generous annual leave that increases with your length of service, • Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave, • Eyecare vouchers to help cover vision care needs, • Smart Health – 24/7 access to GP services to support your mental and physical wellbeing, • Dental insurance for everyday dental care and unexpected treatments, • MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app, • Free will writing services to help plan for the future, • Discounted gym memberships to support an active lifestyle, • Travel insurance to help you explore with confidence, • Access to home and technology vouchers

Branch Manager - TF Solutions - North West Based Location (Liverpool/Manchester) Who We Are As part of the Travis Perkins Group, we’re the go-to experts for air conditioning, refrigeration, and heat pumps. We provide top-quality products and expert advice to ensure spaces stay cool and comfortable. With 15 branches across the UK, we collaborate closely with BSS to meet our customers' needs and provide cutting-edge solutions, from the latest tech to reducing carbon footprints. We’re committed to delivering excellence every step of the way. What You’ll Be Doing As Branch Manager, you’ll be the driving force behind a high-performing, sales-focused team. Your role will ensure smooth day-to-day operations while fostering a strong, motivated team. You'll build lasting relationships with customers, maintain the branch’s top standards, and tackle challenges around stock, performance, or policies head-on. With your leadership, you’ll create a supportive, results-driven culture, setting clear goals and celebrating achievements together. Your mission is simple: drive success, develop your team, and ensure the branch consistently delivers exceptional service. What’s In It For You? By joining us, you’ll be at the forefront of the cooling industry, working with cutting-edge technology and making a real impact. As part of the Travis Perkins Group, you'll receive the support you need for career development and growth, all while contributing to sustainable solutions. With a Monday-to-Friday schedule, you'll enjoy an excellent work-life balance: • Monday to Thursday: 7:00 AM – 5:00 PM, • Attractive annual salary, • Performance-based bonus to reward your hard work, • Car allowance (£3,600), • Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth, • Generous contributory pension scheme, • Exclusive colleague discounts across Group businesses, including 20% off at Toolstation, • Wellbeing support to keep you feeling your best, • Building Relationships: Develop strong, profitable connections with customers and suppliers, while motivating your team to deliver exceptional service., • Branch Operations: Oversee everything from layout to safety, storage, and product accessibility, ensuring the branch is always well-organized and operational., • Sales & Financials: Manage sales, margins, and overheads, ensuring targets are exceeded and financial performance is strong., • Safety Culture: Lead by example to promote a healthy, safe, and positive workplace for both customers and colleagues., • Experienced: Skilled in managing a store or branch of similar size, with strong leadership, operational management, sales, customer service, and commercial acumen., • Inspirational Leader: A passionate leader who delegates effectively, empowers your team, and promotes a "one team" mentality.

Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Join us, and as this year’s Higherin Best Student Employer and a Times Top 100 Graduate Employer, we’ll offer you the freedom to explore your potential. Ready to make your move? Why join the One Year Management Placement Programme? As an Intern, you’ll play a vital role in the success of Enterprise Mobility and receive a comprehensive introduction to our Graduate Management Training Programme. You'll gain valuable, real world business experience that can set you apart when you enter the job market. From day one, we’ll invest in you. Based in one of our retail branches you’ll take on real responsibilities and gain hands-on experience across customer service, sales, marketing, finance, operations, and more - all within a supportive environment. We work hard and reward hard work You’ll be tackling the same challenges as those on our Graduate Management Training Programme, so it’s only fair you enjoy the same benefits. This is a paid position, with opportunities for promotion, performance bonuses, incentives, and employee referral rewards. Award-winning training and development Whether you’re building on existing skills or developing new ones, your growth is our priority. Through classroom learning, on-the-job training, and mentorship, you’ll have the tools and support to take the that first step in your career – and the one after that. Our doors are open As an Intern, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. Responsibilities You’ll have the chance to apply what you already know, while building a powerful set of hard and soft skills that you might not have expected. You’ll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications • We accept applications for our Management Placement and Internship Programme from all undergraduate university students regardless of university attended and subjects being studied. Our assessment is based on how you perform against our competencies and will judge you on that alone., • You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don’t drive due to a disability., • Please let us know about any accommodations you may need to participate in our recruitment process.

Site Name: UK - Surrey, UK - Dorset, UK - East Sussex, UK - Hampshire, UK - Somerset, UK - Sussex, UK - West Sussex, UK - West Sussex - Worthing, UK - Wiltshire Posted Date: Dec 16 2025 Please note: As we approach the holiday season, our recruitment team and hiring managers will have limited availability between now and early January. We encourage you to apply and will review all applications, however response times will be longer than usual, and interviews will be scheduled after the New Year. We appreciate your understanding and look forward to connecting soon! We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme. Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK Key Account Manager - Haematology Field Based - Wessex, Surrey and Sussex This is a territory role, meaning the successful candidate will be working within the above territory but with some expectations of national travel and attendance to head office as required. We are actively looking for an exceptional Key Account Manager who is a results-focused professional with strong business acumen to drive the commercial success in the Haematology team at GSK by ensuring patient access to medicines through integration into local/regional services with uptake enablers in place that increase its opportunity to be prescribed. The focus of this role is to develop, execute and measure account plans to drive uptake of GSK medicines and improve patient outcomes in haematology. The successful individual will need to build trust and relationships with all relevant stakeholders across the territory to deliver on the account plan objectives. This includes collaborative, innovative development with customers to build mutually beneficial plans. You will lead engagements with top-tier Key Opinion Leaders and build networks with additional third parties such as professional societies that are relevant to the target markets. You will partner with marketing, medical and market access groups, as well as teams in business insights and intelligence, training, and compliance. Haematology is an extremely important and high-profile area for GSK, making this role similarly high-profile in its successes. It’s a dynamic, fast paced therapy area offering real variety of experience, challenge, and knowledge, and is also highly competitive. Our Haematology products have a transformational impact on patients and their loved ones, so this is a fantastic role for anyone passionate about transforming the lives of patients. Key Responsibilities: • Drive uptake of GSK medicines to improve patient outcomes in Key Hospital accounts and manage both the expert centre and referral hospitals., • Build trust and relationships with all the relevant stakeholders across multiple care settings to develop areas of mutual interest., • Understand the impact of individual customers and their interdependencies and utilise this knowledge to drive appropriate actions that are business focused to deliver on the account plan., • Demonstrate measurable progress against account plans, in line with GSK policy, using clearly defined KPIs e.g. proposals on investment decisions, budget management across projects, delivery against project milestones., • Clearly communicate data to customers, articulating the benefits for patients, and system/NHS benefits where appropriate, to move them along the customer journey., • Confidently draw on medical, MSL and Health Outcomes colleagues, to support queries and other customer needs, coordinating their activity to deliver on account plans., • Working alongside the External Expert (EE) Manager, develop and mobilize External Expert endorsement and positive opinion to build advocacy amongst other EEs across multiple accounts., • Map the service pathway to identify barriers & pinch points to initiating and maintaining treatment., • University level degree or equivalent experience., • ABPI certification., • Expertise and demonstrated skills in account management., • NHS knowledge and understanding of cancer service provision, specialised commissioning key policies and cancer drug funding mechanisms, • Proven ability to work across boundaries with highly specialised external experts and internal stakeholders., • Prior experience working in Haematology., • Project Management skills, including the ability to implement, monitor and review projects., • Interpersonal, communication and influencing skills – both internal and external.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. IT Supervisor So what does an IT Supervisor do? Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. You will drive for compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology). As you tackle your new tasks for the day, you know that it will lead to one thing: that you will coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases. As an IT Supervisor, you will: • You will develop and manage effective working relationships with other departments, groups and personnel. You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team., • You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management., • You will conduct periodic performance reviews of IT Support Specialists., • You will oversee desktop support operations and ensure excellent customer service to all internal or external customers., • You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology., • You will provide analysis on desktop related issues, determines problems, implements solutions, resolves or forwards work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrator)., • You will coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases., • You will provide assistance to other teams within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator) to improve services, processes, roll out new applications, increase and promote security. Requirements: • Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course., • You must have minimum of 5 years IT support experience in Supervisory capacity and 7+ years of IT Support experience, • MCDST Certification is required, • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair., • Knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support., • Skilled technical writer able to document problems and solutions for customers and other technical support personnel., • Strong time and project management skills., • Excellent oral and written communication skills. Fluency in the English language., • Adaptive to changing work schedules and working hours., • Excellent problem determination technique., • Excellent customer orientation., • Well-organized and good follow through on commitments to customers., • Strong problem-solving, decision-making, and analytical skills. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL .

About Synergi: Synergi is an award-winning UK technology partner, empowering organisations to thrive with technology. Recently Synergi had joined Brightsolid (a DC Thomson brand). Our practice areas Sentri, Agiliti and Unifi deliver unrivalled product and customer experience. We’re perfectly positioned as an expert partner for businesses who want positive change. About the Role: This is an excellent opportunity to be a key team player in a very successful business providing first-class technology services to customers in a wide range of sectors. With the opportunity to learn and develop in a fast-paced organisation and help continually develop the services. The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team. Joining our team of experienced consultants, you will take a proactive approach in the delivery of projects, whilst also assisting in the delivery of proactive and reactive support. You will provide high-quality networking, server and cloud platform support and be responsible for the planning and delivery of projects, including Cloud and Hybrid migrations. We offer a hybrid approach to working although occasional travel to customers sites and providing some 24/7 on call cover may be necessary. Responsibilities: • A varied role that combines the delivery of project migrations with proactive and reactive support, • Planning and delivery of projects including Cloud and Hybrid migration projects within the Microsoft 365 and Azure space, • Show analytical approach to problem solving, responding to incidents and returning services to an operational state, • Lead critical incident resolution including full system outages, • Provide high-quality networking, server and cloud platform support, • Demonstrate the ability to troubleshoot and understand complex environments, • Provide clear advice and guidance via pre-sales to clients for improving their environments, • Be seen as a trusted advisor and be able to communicate to every level within an organisation, • Communicate with 3rd-party providers including hardware, service and application vendors to resolve complex multi-party issues, • Ensure workload is managed to deliver the service within clearly defined project time scales/SLAs, • Ensure accuracy and completion of data entry based on projects, incidents and problems, • Some 24/7 on call cover maybe required Skills Required: • Possess a well-rounded skillset including implementation and remote support, • Must have a proven track record of providing project implementations for at least 3 years prior, • Strong written and excellent verbal communication skills, • Ability to migrate and support Windows Server Operating Systems and associated services (e.g., Active Directory, Group Policies and Files Services), • Strong knowledge and practical skills within security best practices across cloud and traditional platforms, • In-depth understanding of the Microsoft 365 platform and security services, • Strong hands-on knowledge of Azure Landing Zones, VMs, Firewall, Backup, vNETs and associated configuration/support, • Knowledge of and ability to monitor and troubleshoot cloud backup technologies, • Good understanding of networking technologies with the ability to troubleshoot end to end through VLAN, LAN, WAN, DNS, DHCP, VPN and hosted services, • Good understanding of commercial aspects of project delivery, • Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology, • Experience of Windows 365, Azure Virtual Desktop and virtualised applications or similar, • Experience implementing virtual firewall appliances (e.g., Sophos or Meraki), • Basic SQL skills including backup, maintenance schedules and high-level troubleshooting Education/Training: • MS-102 - Microsoft 365 Certified: Administrator Expert, • AZ-104 - Microsoft Certified: Azure Administrator Associate, • Other industry recognised accreditations are beneficial (e.g., Microsoft, AWS, Cisco, CompTia), • Degree or equivalent experience in a technology-related area, • Be able to show clear evidence of continual learning in your career to date Package & Benefits: • Competitive salary + car allowance, • Pension, • Private healthcare, • Enhanced holiday allowance plus your birthday off, • Flexible working hours and location, • One day per month immersive CPD allocationStaff referral scheme (earn £500 for successful placements), • Charity Days to support causes important to you, • Free on-site parking, • Free fresh fruit - get your 5 a day on us, • Regular social and fundraising events At Synergi, we’re building value and results driven technology for our customers - we’re building a workplace where every voice matters and every perspective drives progress. In an industry that's constantly evolving, we understand the power of collaboration across cultures, experiences, and ways of thinking. That’s why we invest in inclusive hiring practices, continuous education, and open conversations. Tech should be for everyone. And so should the opportunity to shape it. This is a full-time, permanent position, working 37.5 hours per week. The role is a hybrid, Synergi Office in Gateshead, United Kingdom. We are an equal-opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics. For further information, please visit dcthomson.co.uk/vacancies Closing date for applications: Wednesday, 31st December 2025 at 16:00hrs Due to the festive period, the review of applications will take place in January 2026, and we anticipate that shortlisted candidates will be contacted by mid-January. Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.

All the details As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It’s a frontline leadership position in one of the most competitive retailers in UK. You’ll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation. • Lead and coach a team to deliver consistently under pressure. You’ll set the pace, build capability, and hold the line on standards., • From sales and standards to availability and team performance, you’ll make things happen and take accountability when things don’t go to plan, • Work across departments to deliver a seamless customer experience. You’ll need to collaborate fast, fix problems early, leading with pace and purpose., • Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability, • Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers, • Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region, • Ensure colleagues understand and are motivated to deliver their part, • Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand, • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s, • Supports the delivery and embedding of the business transformation plan and change initiatives for their area, • Delivers great standards and service by setting clear expectations with store colleagues, • Create the right culture, role modelling new digital ways of working and leadership behaviours, • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well, • Deliver brilliant basics through the team, • Seeks customer feedback and takes action to deliver improvement, • Uses data and insight to improve customer instore experience, improve the operation and drive performance, • Support the delivery of Plan A, • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success, • Recruit for the team, ensuring new starters have a brilliant onboarding experience, • Deliver all line management activities in line with company process and policy, • Build an active working partnership with BIG, provide feedback and support the development of BIG reps, • Deliver operational excellence to maximise product availability, minimise stock and cash loss, • Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly, • Maintain a safe and legal store environment, • Ability to lead a team to deliver excellent customer service and KPI’s across the store, • Create the right culture, role modelling new digital ways of working and leadership behaviours, • Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems, • Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit, • Good working knowledge of VM principles, • Good level of digital capability and an understanding and use of all systems, • Good knowledge of the legal requirements across their area of accountability and the store, • Knowledge of our people policies and managing performance within a team, • The ability to have difficult conversations with effective resolutions with colleagues, • Good communicator and listener who will inspire, share their knowledge and best practices with others, • Ability to plan and review across the week and the month, • Ability to deliver under pressure demonstrating resilience, • Ability to build and maintain relationships with key stakeholders across the store and region, • Successfully embeds change for lasting commercial impact and results, • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting, • Takes ownership and accountability for the success of their team, • Spends time coaching colleagues to accelerate performance and personal growth, • Recognises high performance and supports poor performers to improve, • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are, • Uses customer feedback and market trends to guide teams work, • Helps teams understand information and business messages by actively seeking out opinions and asking questions, • Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues, • Customers, • Colleagues, • Store Leadership, • Regional Leadership

EQUANS are looking for a Contract Supervisor working on behalf of our Media City contract in Salford Quays. This role would be a permanent full-time role working 40 hours per week. On offer is a competitive salary and benefits package. Who are we? EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company. EQUANS are looking for a Contract Supervisor working on behalf of our Media City contract in Salford Quays. This role would be a permanent full-time role working 40 hours per week. On offer is a competitive salary and benefits package. General Overview: The primary purpose of the role is to supervise and manage a team of static engineers, making sure that all PPM and Reactive Works are completed in a safe and timely manner and in accordance with the contracted output specifications and Equans processes and procedures. The position is to ensure that all required Building Engineering services as per the Engineering Building strategy is carried out. The position will require you to provide engineering support in emergency situations to ensure business and operational continuity. Primary regard must be given to Health, Safety, and Environmental and Quality considerations. Impact: Delivery of all specialist engineering services activities obligations under the Contract. Plan, deliver and review all aspects relating to the provision of specialist engineering services carried out by internal engineering staff and subcontractors. Implement operational policies and procedures in line with our contractual obligations. Liaise with all Equans Engineers to ensure effective service delivery. Support the Contract Manager in the response to customer complaints in line with the Company's Complaint Procedures. Ensure that all specialist equipment [stores are held on site. Manage day to day running of the day and/or shift team. Act as the first point of contact for all site HR issues. Complexity: To effectively manage a team of engineers carrying out all aspects of maintenance in accordance with KPls/SLAs in a safe working manner. As a Site Supervisor, provide timely support to maintain the highest standard of statutory compliance. Ensure compliance with all legislative requirements in accordance with the Equans Environmental Health & Safety policy, quality, sustainability and energy efficiency related standards, including Legionella Management. Assist in producing all required documentation to ensure that any incidents are recorded and escalated as per the requirements of the contract, not limited to but including risk management, operational continuity, and operational equipment status reports. Act as a Appointed Person / Responsible Person for Technical Disciplines, as required. Manage the engineer's data and job details in accordance with client and Equans requirements to ensure that the Computer Aided Facilities Management System (CAFM) is maintained to a current and accurate status to ensure the highest level of operational resilience and completion of works. Assist the Contract Manager in the first instance in the supervision of sub-contractors and specialist providers where required and liaise with all other parts of the Project Teams to support project activity. Build strong professional relationships with other groups within Engineering Services and the wider Equans Group to ensure a common approach is adopted in support of operational delivery and work in collaboration with Equans nominated management. Drive effective maintenance policies including adequate and rationalised spares, time management concepts and techniques and the analysis of complex information, drawing logical conclusions and the develop of sound recommendations. Participate in the 24/7 maintenance cover (including on call rota) of the Building Engineering Services during normal and emergency activities, assisting in the preparation of emergency and contingency plans. Participate in emergency plans and provide written reports as required. Proactively manage preventative maintenance and corrective works whilst maintaining the highest level of customer focus. Identify and manage a Critical Spares strategy. Carry out sub-contractor audits and awareness. Manage and co-ordinate all statutory maintenance activities. Account growth i.e. improvement of self-delivery and projects. Supporting specific area team members as required. Support and develop the Company Values and develop, motivate and lead the Team to work in partnership with other service teams to promote positive customer relations. QUALITY/PERFORMANCE Ensure KPls are achieved and reported on. Ensure all necessary paperwork associated with KPI Reporting is completed. Carry out joint / independent monitoring of service requirements. Monitor performance and productivity of staff including supply chain contractors. INFORMATION/REPORTING Report as and when directed to the Contract Manager in relation to labour, suggesting efficiencies to ensure budget targets are achieved. Provide reports as directed by the Contract Manager. Prepare reports and audit on specialist sub-contractors. SHEQ/TECHNICAL COMPLIANCE Act as the focal point and responsible for site H&S management ensuring all RAMS are received and followed correctly. Ensure all Technical Appointments are in date for all disciplines. Comply with requests for information from SHEQ manager. Ensure you work to company health and safety policy. Ensue PPE is safe to use. Report accident and near misses in a timely manner. Ensure test equipment is within calibration. CLIENT/CUSTOMER Develop trusting relationships with all key stakeholders, responding in a timely manner to verbal and written requests. Act as the first point of customer escalation on the contract. What can we offer you? On offer is a competitive salary and benefits package, which includes; • 24 days annual leave increasing to 25 after 1 years' service (+ public holidays), • Life Cover equivalent to 1.5 times annual salary, • Employee discount shopping schemes on major brands and retailers, • Gym membership discounts, • Cycle to work scheme, • Holiday purchase scheme, • 2 corporate social responsibility days per year, • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes, • Attractive Employee Referral Rewards Scheme, • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network, • 24/7 Employee Assistance Program and access to mental wellbeing app Who are we? EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company. ENGENG What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. Impact: Delivery of all specialist engineering services activities obligations under the Contract. Plan, deliver and review all aspects relating to the provision of specialist engineering services carried out by internal engineering staff and subcontractors. Implement operational policies and procedures in line with our contractual obligations. Liaise with all Equans Engineers to ensure effective service delivery. Support the Contract Manager in the response to customer complaints in line with the Company's Complaint Procedures. Ensure that all specialist equipment [stores are held on site. Manage day to day running of the day and/or shift team. Act as the first point of contact for all site HR issues.

Assistant Manager – Central London Boutique - Luxury Footwear & Accessories Team size: 11 A leading footwear and accessories brand is looking for an experienced Assistant Manager for its high-profile Central London boutique. This is a key role supporting the Store Manager in driving commercial performance while delivering a truly elevated, luxury-level service experience. About the role As Assistant Manager, you will be a hands-on leader on the shopfloor, ensuring every client receives warm, personalised service and expert styling advice. You will help manage and develop a team of 11, driving KPIs, overseeing day-to-day operations and maintaining a high standard of visual merchandising and stock care. Key responsibilities • Lead by example on the shopfloor, delivering luxury-level service and personalised styling for every client., • Support the Store Manager with daily operations, including rotas, opening/closing, cash handling and reporting., • Coach, motivate and develop a team of 11 to achieve sales, conversion, ATV and UPT targets., • Drive clienteling and CRM practices, encouraging the team to build and maintain a loyal client base., • Ensure visual merchandising and store presentation are always in line with brand guidelines., • Monitor stock levels, support deliveries and replenishment, and help minimise stock loss., • Handle escalated customer issues with discretion and a solutions-focused approach., • Support recruitment, onboarding and training of new team members. What we’re looking for • Experience as an Assistant Manager / Supervisor in premium or luxury retail, ideally footwear, fashion or accessories., • A proven track record of delivering exceptional customer service and building repeat clients., • Strong people leadership skills: coaching, feedback and leading by example., • Confident working to KPIs and comfortable in a fast-paced, high-traffic environment., • Excellent communication skills and a genuine passion for styling, product and brand.