Operating Unit Director
5 days ago
Dudley
\n Operating Unit Director – DudleyMitie Technical Services About the role\n Mitie is seeking an exceptional Operating Unit Director to lead a major healthcare portfolio centred on one of our most significant NHS healthcare contracts in Dudley, alongside a small number of associated healthcare accounts. \n This is a high-profile senior leadership position with full accountability for operational performance, commercial outcomes, strategic growth and people leadership across a complex healthcare estate. The services delivered through this portfolio play a vital role in supporting safe, reliable and compassionate environments for patients, clinicians and healthcare colleagues. \n Reporting into the Healthcare leadership team, you will lead a significant healthcare portfolio with responsibility for strategy, P&L performance, service excellence, governance, compliance and culture. Having benefited from a successful transformation programme in recent years, the focus is now on sustaining performance, strengthening partnerships, delivering operational excellence and driving future growth. What you'll be responsible for\n \n • Develop and deliver a multi-year healthcare strategy aligned to Mitie's vision and Technical Services ambitions.\n, • Identify and secure growth opportunities across NHS and healthcare clients, including contract expansion and new business opportunities.\n, • Build, develop and lead a high-performing leadership team with robust succession and talent development plans.\n, • Champion innovation, digital solutions and standardised operating models to improve service quality, resilience and patient outcomes.\n, • Represent Mitie at senior healthcare forums and maintain strong relationships with key public-sector stakeholders.\n \n \n, • Ensure safe, compliant and consistently high-quality service delivery across all healthcare contracts.\n, • Maintain oversight of statutory, clinical, safeguarding and healthcare-specific compliance requirements.\n, • Embed best practice and consistent operating models to drive service reliability and reduce operational risk.\n, • Lead continuous improvement initiatives across quality, safety, sustainability and patient experience.\n, • Drive service recovery and improvement programmes where required.\n \n \n, • Lead, inspire and develop a diverse, inclusive and high-performing leadership team.\n, • Foster a culture of collaboration, accountability and patient-centred decision making.\n, • Coach and develop future leaders, creating strong succession pipelines across the business.\n, • Demonstrate visible, values-led leadership and role model Mitie's behaviours at every level.\n \n \n, • Act as executive sponsor for strategic healthcare clients.\n, • Build trusted relationships with NHS executives, Trust leadership teams and wider healthcare system partners.\n, • Ensure facilities management services directly support patient safety, clinical effectiveness and staff experience.\n, • Drive customer satisfaction, contract retention and long-term partnership growth.\n \n \n, • Hold full P&L accountability, delivering revenue, margin and cash performance targets.\n, • Oversee commercial governance, pipeline management, bid activity and risk management.\n, • Ensure compliance with Mitie's delegation of authority and governance frameworks.\n, • Balance strong commercial outcomes with value for money and patient-focused service delivery.\n What we're looking for\n \n, • Significant senior leadership experience within public-sector healthcare environments, including NHS Trusts, Integrated Care Boards (ICBs), healthcare PFI environments or large healthcare FM operations.\n, • Proven track record of leading safe, compliant and patient-centred services at scale.\n, • Strong commercial acumen with experience managing significant P&L responsibility.\n, • Experience leading large, complex and highly regulated operational contracts.\n, • Ability to simplify complexity, standardise operations and deliver sustainable continuous improvement.\n, • Exceptional stakeholder management skills, with credibility at executive and board level.\n, • Strong people leadership capability with a history of building successful, high-performing teams.\n, • A collaborative and values-driven leadership style.\n, • Resilience, energy and the ability to operate effectively within complex, fast-paced environments.\n, • High levels of integrity, accountability and personal credibility.\n \n #J-18808-Ljbffr