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In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

Responsibilities include coordinating the complaints process, drafting responses, and collaborating with teams for resolution. Required skills include excellent communication, strong organizational abilities, and significant experience in complaints handling. A healthcare provider in the UK is seeki

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

Complaints Review Officer, Tower Hamlets. Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets.

To take things to the next level, we're seeking a sharp and driven Complaints and Fraud Investigator who is passionate about delivering the best service to customers and protecting our business. We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets. The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation.

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line with regulatory requirements and internal policies. Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

Maintain accurate complaints and enquiry data and contribute to reporting and service improvement. Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints.

To take things to the next level, we're seeking a sharp and driven Complaints and Fraud Investigator who is passionate about delivering the best service to customers and protecting our business. We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting

A leading financial services firm in the UK is seeking a Senior Root Cause Manager to lead the First Line Root Cause Analysis efforts, initially focusing on Complaints.

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. Youll have extensive complaint

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are res

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.