Offres complaints à Birmingham - Page 2Créer des alertes d'emploi

Job Description Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Are you passionate about transforming the lives of young people? Join Cambian as an Intake & Assessment Registered Manager in Acocks Green and make a lasting impact to young people as part of our specialist EBD services. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. We Offer sector leading care & sector leading remuneration • Entry salary up to £60,000 per annum DOE., • Welcome Bonus - £5,000 on successful registration, • £5,000 Annual quality and commercial bonus., • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company., • Comprehensive Induction To set you up for success., • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business., • Additional Benefits: Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Children's Registered Manager our expectation is that your home will be rated as at least "Good" by Ofsted This is to open an Intake and Assessment home where you will: • Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs., • Develop a great team: Working with the recruitment teams support, bring in the right people for your home to ensure your success. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people., • Foster Consultation: Develop systems to consult young people about the care they receive., • Allocate Key Workers: Assign a Key Worker to each young person to implement their care plan., • Maintain High Standards: Establish and monitor high-quality care standards in line with the quality standards and the Home's Statement of Purpose., • Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns., • Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people., • Participate in Meetings: Attend and contribute to care planning and review meetings as appropriate., • Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. • Passionate about making the difference to the lives of young people in care., • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years., • Qualifications: Level 3 in Children's Residential Care is essential. Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post., • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements., • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership., • Communication: Confidence in effective spoken and written communication., • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour., • Driving License: Full UK required. Why Cambian? • As part of the CareTech family, To be part of the most exciting Childrens care team in the UK, to make a difference each day every day for the young people we support., • All of our colleagues – Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter., • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do., • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. xohmjla If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!

Job Type: Full time We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South Central Midlands, at our Marston Green office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Up to 39 days annual leave plus bank holidays, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Christmas company shutdown, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Previous experience working within a fast-paced similar environment, • Good understanding of Microsoft Office, Excel, Outlook, • Ability to handle complaints and difficult situations, • Patience and calmness under pressure, • Good planning and organisation skills, • Problem solving and decision-making skills, • A polite, tactful, and assertive attitude, • Excellent communications skills, • Good team working skills, • 5 GCSE’s or equivalent including Maths & English, • A Customer Service qualification, • Experience working for a residential house builder ideally within the customer facing environment, • An understanding of building regulations and legal obligations., • A good understanding of written English Grammar, • Ability to touch-type, • To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey., • Issue instructions to Sub-contractors and follow up to ensure prompt resolution., • To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period., • To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey., • To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team., • Carry out general administrative duties, ensuring our database system up to date at all times., • Ensure all Customer Service KPI’s are in line with company guidelines. Join us in making Vistry. #LI-KM1

Job Type: Full time We have an exciting opportunity for a Sales Consultant to join our team within Vistry North West Midlands, covering developments from Telford to Nuneaton. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Mileage allowance, • Up to 39 days annual leave plus bank holidays, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Christmas company shutdown, • Employee rewards portal with many more benefits…, • Experience working in a customer facing role delivering under pressure., • Experience in generating leads and sales through telephone based business development., • Proven track record of successfully completing the sales process with customers., • Proven ability to work under pressure and meet sales targets., • Excellent IT skills with demonstrable knowledge of Microsoft Office tools., • Strong negotiation and sales skills., • Excellent administration and organisational skills., • Good planning and organisational skills., • Excellent communication skills., • Patience and ability to remain calm under pressure., • A friendly, trustworthy, and professional attitude., • Comfortable using multi channel forms of communication., • Ability to handle complaints and difficult situations, • An interest in property and the housing market., • Willing to be flexible in respect of day to day duties and hours worked., • Full driving licence and access to a suitable vehicle., • Willing to travel to all sales sites within the division, including regional offices., • 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)., • A Levels in any discipline., • Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date., • Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Assist with internal or external audit as required in line with Vistry Values of ICQ., • Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands., • Conduct yourself with internal and external stakeholders as ambassadors of Vistry., • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s)., • Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome., • Awareness of local market and economic conditions., • Travel to all designated developments to undertake pre booked customer appointments., • Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home., • Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options., • Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company., • Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments., • Work with the Site teams to understand the build progress to provide customer information as required., • Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders., • Take responsibility for all company property, equipment and presentation across each site within the specified developments. Join us in making Vistry. #LI-AD1 #LI-onsite

Job Type: Full time We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South West Midlands, at our Coleshill office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Up to 39 days annual leave plus bank holidays, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Christmas company shutdown, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Previous experience working within a fast-paced similar environment, • Good understanding of Microsoft Office, Excel, Outlook, • Ability to handle complaints and difficult situations, • Patience and calmness under pressure, • Good planning and organisation skills, • Problem solving and decision-making skills, • A polite, tactful, and assertive attitude, • Excellent communications skills, • Good team working skills, • 5 GCSE’s or equivalent including Maths & English, • A Customer Service qualification, • Experience working for a residential house builder ideally within the customer facing environment, • An understanding of building regulations and legal obligations., • A good understanding of written English Grammar, • Ability to touch-type, • To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey., • Issue instructions to Sub-contractors and follow up to ensure prompt resolution., • To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period., • To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey., • To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team., • Carry out general administrative duties, ensuring our database system up to date at all times., • Ensure all Customer Service KPI’s are in line with company guidelines. Join us in making Vistry. #LI-KM1

Content below for Recruitment purposes only You’ve got opportunities in store. From wowing customers to nurturing colleagues, this is a role where you can make a difference – all while perfecting the skills you’ll need to one day have a store of your own. As one of our Assistant Store Managers, you’ll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you’ll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here. What you’ll do: · Lead, engage and develop your team of tech-whizzes and people pros · Empower that team to reach their ambitious targets · Create an environment where every customer feels at ease · Support the Store Manager with the day-to-day running of the store You’ll definitely: · Have some experience of coaching and building capability in a team · Have an ability to lead teams to strong commercial and customer results · Have some experience of managing your store in your Store Managers absence · Have experience of driving customer service in a sales and service environment · Be self-motivated and proactive You might even: · Possess an ability to set and carry out long-term plans · Have established coaching and development skills What’s in it for you? · Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme · Competitive salary · The opportunity to significantly increase your earnings, depending on your store and team performance · Competitive healthcare and BT share plans · 50% discount on an EE mobile package (30% for Friends and Family) · 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off · The chance to win once-in-a-lifetime all-expense-paid trips and prizes · BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us. At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. ~ This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

Complaints & Continuous Improvement Lead. Complaints & Continuous Improvement Lead. In this key role, youll lead continuous improvement initiatives, streamline processes, and manage end-to-end customer complaints to deliver a consistently high-quality customer experience.

Job Type: Full time We have an exciting for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. You will be required to visit your sites from time to time, and customers in rare occasions if desired or needed. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Previous experience working within a fast-paced similar environment, • Good understanding of Microsoft Office, Excel, Outlook, • Ability to handle complaints and difficult situations, • Patience and calmness under pressure, • Good planning and organisation skills, • Problem solving and decision-making skills, • A polite, tactful, and assertive attitude, • Thrives in high-pressure environments, demonstrating resilience and adaptability while effectively managing competing priorities, • Excellent communications skills, • Good team working skills, • 5 GCSE’s or equivalent including Maths & English, • A Customer Service qualification, • Experience working for a residential house builder ideally within the customer facing environment, • An understanding of building regulations and legal obligations., • A good understanding of written English Grammar, • Ability to touch-type, • To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey., • Issue instructions to Sub-contractors and follow up to ensure prompt resolution., • To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period., • To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey., • To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team., • Carry out general administrative duties, ensuring our database system up to date at all times., • Ensure all Customer Service KPI’s are in line with company guidelines. Join us in making Vistry. #LI-TP1

Company description: Water Utility Company based in Yorkshire region of England. Job description: Senior Leakage Inspector If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: • We offer a competitive salary, depending on experience £36,031 - £39,767 plus night allowance - You'll be required to work a minimum of 3 nights in a 4-week period., • A Company van., • Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)., • Attractive pension scheme (up to 12% company contribution)., • Development opportunities in line with the Senior Leakage Inspector progression plan., • 25 days annual leave plus bank holidays plus an extra 2 wellness days!, • Life assurance cover of 4 times pensionable salary., • A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover., • Retail savings scheme., • Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Must live within a commutable distance of Sheffield South due to travel times. Work type:37 hours per week. Important Note: You'll be required to work a minimum of 3 nights in a 4-week period. We have an exciting opportunity for a Senior Leakage Inspector to join the Demand Reduction team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do! Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Demand Reduction are a key part of how we plan to meet the changing expectations of customers and regulators. The Senior Leakage Inspector will provide advanced technical leakage support to the Area Leakage Team, taking responsibility for managing and resolving complex leakage issues using specialist techniques such as step testing, PZTs, integrity testing and meter accuracy validation. The role includes mentoring and training team members in support of their development plans, while also acting as operational support to the Area Team Leader and serving as a key point of contact in their absence, with responsibility for leading PEX and performance hubs when required. The postholder must communicate effectively at all levels of the organisation and with key stakeholders, and will also be expected to support health and safety activities, including site visits and vehicle audits. Where you fit in! As our Senior Leakage Inspector you will; • Provide an advanced level of leakage investigation support to the Area Leakage Team, including self-generating workload by identifying problem DMAs through the effective use of corporate systems., • Specialise in complex leakage activities such as DMA optimisation, step testing, zone integrity testing, pressure logging, correlating logger deployment and interpretation, and leak detection in problem DMAs., • Lead meter exchange and maintenance activities across DMA, commercial and domestic meters, including logger and pulse unit installation and upkeep., • Develop and maintain strong working relationships with service partners and key stakeholders across the business to drive efficient leakage reduction and minimise leak life., • Support the Area Team Leader by deputising when required, assisting with performance activities, procurement of tools, equipment, PPE and clothing, and leading where appropriate., • Take ownership of customer related issues and complaints, liaising with key contacts and service partners to see issues through to resolution., • Ensure full compliance with health and safety requirements, including POWRA processes, personal safety device usage, vehicle inspections, H&S site visits, vehicle audits, and the creation and approval of WAND risk assessments., • Act as a senior member of the leakage team by mentoring, training and upskilling colleagues, promoting cross team working with Field teams to enhance overall network knowledge. What skills & qualifications you will need: • Passionate about delivering excellent customer service, with a strong commitment to meeting challenging performance targets safely and efficiently., • Extensive knowledge of the water network, leakage techniques and technologies, with advanced capability in using and fault diagnosing leakage equipment., • Proven ability to use initiative to identify, resolve and overcome operational issues, demonstrating Yorkshire Water values and behaviours at all times., • Strong interpersonal and communication skills, with experience engaging effectively with key stakeholders at all levels and working collaboratively within teams., • Competent IT user with experience in Netbase, SAP, Advantex and Microsoft Office, alongside a willingness to learn and embrace new systems and technologies., • Ideally qualified to NVQ Level 3 in Leakage, with an NRASWA Supervisor qualification and a strong understanding of repair techniques and pressure management., • Strong IT capability, with working knowledge of leakage related systems including Netbase (water balance, campaigns, flow, pressure and reporting)., • Sound technical understanding of water hydraulics, alongside awareness of advancing technologies and innovations within the leakage industry., • Good knowledge of legislative requirements, including the Water Act and Competition Act, to ensure compliance in operational decision making. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in advanced technical leakage support and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Closing date 12th May 2026 Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. xrnqpay No agencies please.

Department: Academic/Bath Spa University partnership (BSU) Location: Birmingham, On-Site) Salary: £51,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of levels as part of our Lecturer in Counselling programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. ROLE and RESPONSIBILITIES: • Design, plan and deliver teaching sessions as required by the faculty., • Design assessments and assess student work, ensuring that all learning outcomes are met., • Provide timely and constructive feedback to students., • Provide academic support and guidance to students., • Develop, update, and continuously improve course materials., • Keep up to date with best practice in learning and teaching and ensure that your teaching reflects best practice and embeds technologies that enhance the learning experience., • Contribute to the design, development, delivery, review and enhancement of programmes of study within the faculty and across GBS., • Attend meetings as required by the role, • Develop productive working relationships with colleagues within and external to GBS., • Participate in internal and external events, such as programme reviews, open days, outreach activities, and partner visits., • Undertake a reflective programme of staff development which includes teaching observations, directed study, workshop participation and experiential learning., • Support and engage in the creation, application and/or dissemination of new knowledge in your field of study and/or in higher education practice., • Engage with the GBS performance management programme, meeting a range of clearly defined objectives for student attendance, continuation, completion, progression and satisfaction., • Act as a Module Leader or undertake other administrative/management duties, commensurate with the level of the appointment, and as determined by the Dean or Deputy Dean., • A Master’s degree (MSc or equivalent Level 7 qualification) in Counselling, Psychotherapy, Psychology, or an aligned field., • Membership of an appropriate professional body with a complaints procedure to which you are subject., • Familiarity with, and agreement to work within, the current BACP Ethical Framework for the Counselling Professions., • Experience of teaching in UK higher education., • A passion for education as a transformative activity., • Experience of, and a passion for, working in widening access environments., • Excellent IT skills and competence with the Microsoft Office suite, including PowerPoint and Excel, • Excellent communication skills., • Experience of supervising student work and providing support and feedback., • Experience of supporting learners both face-to-face and remotely., • Demonstrable professional conduct in all interactions with staff and students., • Attention to detail and accurate reporting., • Ability to maintain thorough and organised student records., • Ability to work under pressure, plan and prioritise own workload to meet tight deadlines., • Ability to work with minimum supervision., • Current BACP counsellor/psychotherapist accreditation or be registered with an appropriate professional body to an equivalent level, • In current, supervised practice as a counsellor, • A Doctoral level qualification in counselling and/ or a demonstrable track record in research or other scholarly activity of relevance to counselling and/or demonstrable success at an equivalent level professionally., • Teaching qualification: PGCHE, MA in HE Practice or FHEA etc, • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus

Relationship Development Assistant. Assisting Business Development Managers with application escalations and B2B complaints when required. We pride ourselves on our development opportunities and always look to promote from within wherever possible.

Produce annual transport and capex budgets. Train, coach, and review performance of store transport staff. Resolve transport issues, risks, and complaints, escalating where necessary.

A leading housing organization is seeking a Customer Experience Assistant to support its Customer Experience Team.This remote role involves managing complaints, coordinating enquiries, and improving customer service efficiency.The ideal candidate will possess strong communication and organizational

Welcomes guests as soon as they arrive with care and attention, with a personalised approach.Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.Promotes the company’s ALL loyalty programme.Assists with resolving any guest feedback, handling it

To provide advice and ensure compliance on all aspects of private rented housing including the Housing Act 2004, HMO licensing, disrepair complaints, illegal eviction/harassment, Minimum Energy Efficiency Standards, Electrical Safety Standards and any subsequent legislation. Housing Standards Compli

This role is working with the teams at Moor Green and The Brain Injury Specialist Clinic based at Moseley Hall Hospital. To deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner and escalation to appropriate staff. Undertake photocopying or

Looking for an experienced Full/Part time Practice/Assistant Manager to join our family GP practice. A Practice/Assistant Manager who oversees the non-clinical and business aspects of a practice, such as financial management, NHS Pensions, management of surgery supplies, managing complaints, submiss

Complete and record checks on cleaning machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service. Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities

Previous experience effectively dealing with customer communications and complaints in a customer‑service environment. Senior Customer Liaison Assistant – West Midlands head office, Coleshill, Birmingham. Maintain reasonable timescales for customers regarding remediation works, keeping them info

Touch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports & reports in response to complaints. Arranging for patients to be seen for theatre/day case admissions when required and directed by the Me

Foster Care Associates (The FCA) Senior/Supervising Social Worker Salary: Up to £40,081.10 per annum - dependent upon experience Benefits: Company car or £2,000 car allowance 30 days' annual leave, rising to 35 days with length of service plus Bank Holidays Life assurance Company pension On-site free parking Employee discount scheme Medical cash plan Office Location: Hybrid - supporting our Foster Parents across Birmingham, Dudley, Walsall, Wolverhampton and surrounding areas, with an expectation to travel to the regional head office in Bromsgrove on occasions. Ofsted Rating: Outstanding - February 2024 This is an exciting chance to join FCA Midlands and make a real impact. We're looking for a highly motivated and enthusiastic Senior/Supervising Social Worker to join our inspiring, friendly team and help drive the growth and development of our fostering services across the Midlands. With a Bromsgrove-based office and a flexible hybrid working model, you'll enjoy the freedom to balance office collaboration with working from home. About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care. Support and monitor the continued suitability and competence of foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people. Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures. Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards. Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined. Ensure each child and foster parent is fully compliant in respect of all key documentation. Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care. Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community. Participate in an out-of-hours support service on a rota basis. Undertake occasional initial home visits and Form F Assessments. You Must Have A Social Work qualification. Professional registration with Social Work England or equivalent. Proven ability to produce a high standard of report writing. A comprehensive working knowledge of relevant legislation and child safeguarding procedures. The willingness and ability to travel extensively (including occasional nights away). Confidence with transporting children and young people in sometimes stressful/difficult situations. A full driving licence. Interested in joining us? For an inspiring and friendly conversation about this exciting role, get in touch with Rachel Lowe, Fostering Service Manager, on 07483 140 323. Ready to make a difference? Apply today, and we'll be in touch with you shortly! No agencies, please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by Jobcentre Plus. The successful applicant will be subject to an enhanced DBS check. TPBN1_UKTJ

Company Overview A large and well-established local authority based in Birmingham, committed to protecting public health and maintaining high food safety standards across the city. The team works closely with local businesses to ensure compliance and promote best practice. Role Overview We are currently seeking an experienced Food Safety Officer to support the Environmental Health team on a full-time basis. This role will focus on delivering statutory food safety functions, inspections, and enforcement activities across a varied commercial portfolio. The position requires an on-site presence three days per week, with flexibility for remote working on remaining days. Key Responsibilities Carry out food hygiene inspections across a range of food premises in line with the Food Law Code of Practice Investigate food complaints, infectious disease notifications, and food-related incidents Provide advice and guidance to food business operators to ensure compliance Undertake enforcement actions where necessary, including improvement notices and formal action Maintain accurate records and reports using internal systems Support wider Environmental Health and Trading Standards initiatives as required Requirements Qualifications / Skills & Experience Proven experience working as a Food Safety Officer within a local authority Strong knowledge of food safety legislation and enforcement procedures Ability to work independently and manage a varied caseload Excellent communication and stakeholder engagement skills Essential Environmental Health qualification or equivalent EHRB registration (or working towards) Competency to undertake food hygiene inspections (including Category A–C where applicable) Desirable Experience working in a metropolitan or high-volume authority REHIS / CIEH membership Experience with infectious disease investigations Additional Information Rate: £35–£40 per hour (depending on experience) Hours: Full-time Working Pattern: 3 days per week office-based in Birmingham Contract Length: Ongoing / initial 3–6 months with potential extension

In a Nutshell We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South Central Midlands, at our Marston Green office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Previous experience working within a fast-paced similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Patience and calmness under pressure Good planning and organisation skills Problem solving and decision-making skills A polite, tactful, and assertive attitude Excellent communications skills Good team working skills A commitment to work as required to meet the needs of the business Desirable 5 GCSE's or equivalent including Maths & English A Customer Service qualification Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations. A good understanding of written English Grammar Ability to touch-type More about the Customer Service Coordinator role To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA's to ensure a positive customer journey. Issue instructions to Sub-contractors and follow up to ensure prompt resolution. To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey. To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team. Carry out general administrative duties, ensuring our database system up to date at all times. Ensure all Customer Service KPI's are in line with company guidelines. Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1 TPBN1_UKTJ

A disrepair surveyor in social housing inspects properties to identify defects, hazards, and maintenance issues, often in response to tenant complaints or legal claims. They assess the extent of disrepair, recommend remedial works, estimate costs, and provide reports to ensure homes meet safety and regulatory standards. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect occupied properties to investigate reported defects and disrepair issues Part 35, Section 11&12, Expert Witness Reporting Diagnose causes of problems such as damp, mould, leaks, or structural faults Assess risks to tenant health and safety, including hazards under housing standards Prepare detailed reports for internal teams or legal cases Specify remedial works needed to resolve disrepair issues Estimate costs and prioritise works based on severity and urgency Instruct and oversee contractors carrying out repairs Monitor progress and quality of works through site visits and follow-up inspections Liaise with tenants, legal teams, and housing officers throughout the process Ensure compliance with housing legislation, policies, and regulatory requirements Profile A good disrepair surveyor is thorough and analytical, with the ability to accurately diagnose building defects and understand their root causes rather than just the symptoms. They apply strong technical knowledge and attention to detail to produce clear reports, realistic specifications, and cost-effective solutions that comply with housing standards and legal requirements. They also communicate professionally with tenants, contractors, and legal teams, handling sensitive situations with care while managing cases efficiently. Their focus on quality, compliance, and timely resolution helps reduce risk, improve living conditions, and prevent recurring issues. Ideally RICS or equivelant! Job Offer Competitive Rate of Pay Immediate Start Long term, secure contract

Complaints Handler - Remote Banking & Financial Services Salary: From £30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Compliance Officer – Wealth Management West Midlands | Hybrid Working Full-time, permanent role (37.5 hours per week) Hybrid working with flexible arrangements Salary: £45,000 – £50,000 per annum (dependent on experience and qualifications) We have an exciting opportunity for a suitably qualified and experienced Compliance Officer to join a growing firm of Independent Financial Advisors based in the West Midlands. Currently celebrating 10 years in business, the firm has grown organically and now supports a team of 7 IFAs, with ambitious plans for further growth over the coming years. This includes opening additional sites, recruiting more IFAs, and adopting AI-driven solutions to automate back-office processes. Maintaining robust compliance frameworks during this period of change is a key priority. Key Responsibilities Maintain up-to-date knowledge of regulatory requirements and advise senior management on changes Compliance monitoring and reporting File checking and client file reviews FCA reporting Maintaining the FCA Directory Adviser training and competency oversight FIT assessments Policy review and updates Mandatory training and CPD monitoring Ensuring adequate insurance cover, including PII and Cyber Security Complaints handling, resolution, and reporting Undertaking due diligence The Right Person This role is ideal for an individual progressing toward a Compliance Manager position who has the experience, ambition, and drive to join the management team and play a key role in the firm’s continued growth as UK financial services evolve. The successful candidate will be: Self-motivated and highly organised Detail-oriented with strong accuracy Confident, decisive, and influential Results-focused Able to multitask and meet deadlines Strong in interpersonal skills and emotional intelligence A professional and effective communicator Essential Requirements Minimum 2 years’ experience in an IFA Compliance Officer role Level 4 Diploma in Regulated Financial Planning (CII or LIBF), or working towards completion Strong working knowledge of FCA regulations relating to IFA firms Proficiency in Microsoft Office Working knowledge of research and provider systems Professional written and verbal communication skills Package & Benefits Full-time, permanent role (37.5 hours per week) Hybrid working with flexible arrangements Salary: £45,000 – £50,000 per annum (dependent on experience and qualifications) Comprehensive employee benefits package following probation, including: Company pension Flexitime Health & wellbeing programme Private medical insurance Home working

Role: Group Practice Manager Salary: £55-65K Location: Coventry Flexibility for 4 days per week or full-time We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager. Job Summary The Group Practice Manager will take overall responsibility for the operational leadership and management of their multiple practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required. You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business. Key Responsibilities Operational Leadership & Practice Oversight Lead the day-to-day operations across 4 branch surgery sites in Coventry, ensuring smooth, efficient, and high-quality service delivery. Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration. Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations. Strategic Planning & Performance Management Support the development and reporting against clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement. Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce. Facilitate and lead formal meetings, training sessions, and updates—occasionally off-site and outside standard hours—to support staff development and service excellence. Team Development & Workforce Planning Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs. Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making. Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth. Quality Assurance & Compliance Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact. Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team. Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols. Culture & Engagement Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development. Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management. Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place. Service Excellence & Patient Experience Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines. Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction. Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon. Collaboration & Stakeholder Engagement Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience. Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives. Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model. Finance & Business Continuity Responsible for budget management and financial oversight, including petty cash coordination with the Finance Team. Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance. Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of the Practices. Additional Duties Undertake additional responsibilities as requested by the Chief of Operations, supporting the evolving needs of the organisation. Essential Must have wider operational NHS service experience Must have Group Practice Management experience Must be enthusiastic, a great communicator, and have strong values Benefits Excellent NHS Pension NHS Fleet Car Solutions 27 days holiday Enhanced maternity/paternity package Blue Light Discount Card Employee Assistance Programme If you wish to be considered for this role or would like an initial conversation, please contact Joanne Harris on (phone number removed) or by email (url removed)

We are recruiting a Sales administrator to work for family feel company based in Halesowen, if you are starting your career and want somewhere to progress this is the company for you! Main duties of the position: To work with the existing team to answer incoming calls to the Sales Office Proactive calls out to existing customers, discussing stock. Progress Sales orders, answering stock enquiries, delivery queries and issue resolution Ensuring sufficient stock available at the stock locations to fulfil orders and meet customers' expectations.. Ensure Customer Complaints and issues are investigated and resolved satisfactorily Support the Regional Sales Consultants in the planning and management of Key Accounts Deliver excellent customer service to external and internal customers, and meet customer requirements Dealing with incoming customer queries via phone and email Customer Service and relationship building The ideal candidate will have the following skills: Strong sales, customer service and relationship building skills. Ability to work in a fast-paced and sometimes challenging environment and a determination to succeed. Excellent interpersonal and communication skills An ability to develop and maintain relationships with customers and colleagues alike. A flexible approach to work with the ability to work without direct supervision. Great attention to details and a can-do attitude. In return this really is a lovely place to work, the people, the environment, the current staff have worked there for many years and this is an opportunity for someone to grow in that role and develop their career

Lead Quality Engineer Salary: Dependent on experience Location: Aston, Birmingham Contract: Permanent Role Summary The Lead Quality Engineer will be responsible for driving quality assurance activities across manufacturing and engineering operations, ensuring robust processes and effective resolution of customer and internal quality issues. The Lead Quality Engineer will act as a key interface between stakeholders, supporting continuous improvement and maintaining high product standards. Role & Responsibilities Communicate with customers, service teams, and internal stakeholders regarding quality claims and notifications Coordinate and manage internal and external customer claims within the plant Ensure serial production quality assurance activities including process release, approvals, engineering changes, and product audits Lead quality management teams, including MRB-IDC and tollgate activities as a Lead Quality Engineer Participate in or lead problem-solving activities relating to customer complaints and internal quality issues Support manufacturing in resolving internal technical failures and quality concerns Participate in Q-Table meetings and perform process confirmation activities Act as product quality representative within project teams including new product introduction and operational changes Conduct process audits and follow up on corrective actions Requirements of the Role Degree in Mechanical, Metallurgical & Materials Engineering or relevant discipline Experience in engineering, quality assurance, and manufacturing processes as a Lead Quality Engineer Knowledge of quality management systems, tools, and methodologies such as 8D, Ishikawa, and 5 Whys Strong leadership and team management capabilities Structured, methodical approach with strong collaboration and communication skills Solid technical understanding of manufacturing and engineering principles Apply Now If you are an experienced Lead Quality Engineer looking to take the next step in your career, apply now

Major Recruitment Oldbury are delighted to be recruiting for our Smethwick based client who are seeking an experience Sales Office Manager to motivate and mentor their bust sales team. Location is between the Smethwick and Handsworth area. Hours of work are Monday to Thursday 8am to 5pm and a 12pm finish on Fridays. Duties and tasks will include: o Manage day-to-day operations of the sales office o Maintain office systems, supplies, and procedures o Ensure a professional and organised working environment o Assist the sales team with administrative tasks and coordination o Prepare sales reports, presentations, and documentation o Monitor sales performance data and track KPIs o Act as a point of contact for customer enquiries o Provide customer quotations o Handle orders, complaints, and follow-ups professionally o Maintain strong relationships with clients o Will have responsibility for meeting and exceeding Sales Budget. o Supervise administrative staff o Coordinate schedules, meetings, and communications o Support onboarding and training of new team members Candidates welcome to apply for the role will have the following: • Proven experience in office management or sales administration * Strong organisational and multitasking abilities * Excellent communication and interpersonal skills * Proficiency in Microsoft Office (Excel, Word, Outlook) * Experience with CRM systems preferred * Ability to work under pressure and meet deadlines, • A qualification in Sales or Business Administration is preferred * Previous experience in a sales environment * Leadership or supervisory experience INDLS

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) £35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between £70m-£100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholdersDesirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme)Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

Job Description: Compliance Manager – Prepared Fresh Produce Location: West Midlands (Site-Based) Salary: DOE Contract: Full-time, Permanent. Reporting to Senior Technical Manager Overview We are seeking an experienced and proactive Compliance Manager to join a newly commissioned prepared fresh-produce site in the West Midlands. This is a pivotal role within a fast-paced, high-care environment supplying major UK retailers. You will be responsible for ensuring the site operates to the highest standards of food safety, legality, and quality, embedding robust compliance systems from day one and supporting the technical agenda as the site scales. This is an excellent opportunity for someone who thrives in a hands-on, operational setting and enjoys building strong foundations for long-term technical excellence. Key Responsibilities Food Safety & Compliance · Maintain and continuously improve the site’s Food Safety & Quality Management System (FSQMS). · Ensure full compliance with BRCGS, retailer Codes of Practice, UK/EU legislation, and internal standards. · Lead the preparation and execution of third-party, regulatory, and customer audits. · Oversee HACCP, TACCP/VACCP, allergen management, and traceability systems. · Ensure all documentation, procedures, and records are accurate, up to date, and audit-ready. Operational Support & Governance · Work closely with production, hygiene, engineering, and technical teams to ensure compliance is embedded across all site activities. · Conduct internal audits, GMP inspections, and compliance checks, driving corrective and preventative actions. · Support commissioning activities by ensuring new processes, equipment, and flows meet food safety requirements. · Monitor and report on key compliance KPIs, identifying trends and improvement opportunities. Customer & Supplier Interface · Support customer technical visits, audits, and queries, providing accurate and timely information. · Work with suppliers and raw-material teams to ensure incoming goods meet specification and compliance standards. · Assist in managing customer complaints, root-cause investigations, and corrective action plans. Training & Culture · Deliver food safety, hygiene, and compliance training across the site. · Promote a strong food safety culture, ensuring all colleagues understand their responsibilities. · Coach and support operational teams to drive consistent standards and behaviours. Skills & Experience Required Essential · Experience in a compliance, QA, or technical role within fresh produce, chilled foods, or high-care FMCG. · Strong working knowledge of BRCGS, HACCP, and UK/EU food safety legislation. · Proven experience in audit preparation and management. · Excellent attention to detail with strong organisational and documentation skills. · Confident communicator able to influence across all levels of the business. · Comfortable working in a fast-paced, hands-on environment. Desirable · Experience supporting a new site, line commissioning, or major process changes. · Exposure to major UK retailer standards (Tesco, M&S, Sainsbury’s, Morrisons, Aldi, Lidl, Asda). · Food Science or related qualification (Level 3/4 HACCP desirable). Personal Attributes · Proactive, structured, and calm under pressure. · Strong problem-solver with a practical, solutions-focused mindset. · Passionate about food safety and continuous improvement. · Able to build strong relationships across technical, operations, and customer teams

EXPERIENCED WASTE MANAGEMENT & RECYCLING INTERNAL ACCOUNT MANAGER / SALES COORDINATOR TO DELIVER OUTSTANDING CUSTOMER SERVICE AND BOOST SALES TITLE: Internal Account Manager / Customer Service Executive - Waste & Recycling LOCATION: Oldbury area SALARY: Up to £30,000 DOE PREVIOUS ROLES IN WASTE MANAGEMENT & RECYCLING MAY HAVE BEEN: Customer Service Advisor, Telesales executive, Internal Account Manager, Sales Coordinator, Customer Service Executive, Internal Sales Advisor YOU WILL HAVE WORKED IN: Waste Management, Paper Recycling, Clinical Waste, Plastic Recycling, Industrial Services, Washroom Services, Hygiene Services, Hazardous Waste, Food Waste, Metal Recycling, Waste Brokerage, Skip Hire, Aggregates Recycling, Construction & Demolition Waste, Green Waste ROLE: Internal Account Manager / Customer Service Executive - Waste & Recycling You deliver high‑quality customer care, managing enquiries across multiple channels and supporting the Sales and IC teams with accurate quotations. You handle waste‑input bookings, transport coordination, and all required documentation, while overseeing invoicing, resolving queries, and managing complaints. You will onboard new customers, support key accounts with reporting and scheduling, and liaise with drivers and internal teams to ensure smooth operational, technical, and regulatory integration. EXPERIENCE: Internal Account Manager / Customer Service Executive - Waste & Recycling You will have PREVIOUS ROLES IN WASTE MANAGEMENT & RECYCLING MAY HAVE BEEN: Customer Service Advisor, Telesales executive, Internal Account Manager, Sales Coordinator, Customer Service Executive, Internal Sales Advisor YOU WILL HAVE WORKED IN: Waste Management, Paper Recycling, Clinical Waste, Plastic Recycling, Industrial Services, Washroom Services, Hygiene Services, Hazardous Waste, Food Waste, Metal Recycling, Waste Brokerage, Skip Hire, Aggregates Recycling, Construction & Demolition Waste, Green Waste

Job Title: TransportFirst Line Manager Location: Runcorn Remuneration: £34,000.00per annum Shifts: Tuesday to Friday(10:00 - 20:00) and Saturday (09:00 - 19:00) Requirements: Demonstrable experience in a similar role, strong people management capabilities, ability to lead from the front Ignition Driver Recruitment are looking for a reliable, experienced TransportFirst Line Manager tojoin our team and play a vital role in keeping the supply chain moving. Our client is looking for someone with a demonstrable experience in a similar role, who can lead from the front and remain resilient under pressure. The working hours will require some flexibility simply due to the different demands of the business. Transport First Line Manager - What You'll Do Lead the transport operation during your shift, ensuring safety, service, cost and people KPIs are consistently achieved while upholding transport compliance and legal standards Conduct key people management activities including 11s, absence reviews, performance management discussions and supporting HR investigations Oversee Health & Safety and transport audits, drive corrective actions, and ensure the operation remains fully compliant Manage customer escalations and complaints arising from a high volume of weekly deliveries, carrying out investigations and implementing service improvements Use multiple computer systems daily, producing accurate reports and resource plans using spreadsheets and operational data Plan next-day transport resources, ensuring effective driver and vehicle allocation, and lead team briefs to align colleagues with operational priorities Support accident management processes, maintain high standards of transport compliance, and communicate clearly with senior leaders and the client This is a really varied role, and it requires someone who can think on their feet, and problem solve quickly. About you - what you need: Demonstrable experience within a similar role, experience supervising a team and an operational understanding of a fast-paced transport environment, includinga deep understanding of transport legislation, compliance requirements and best practice Strong HR and people management capability, including experience with absence, performance, conduct and investigations Confident in managing customer escalations and service issues, with a professional and solutions-focused approach Ability to lead from the front, take ownership and remain resilient under pressure Strong planning, organisational and problem-solving skills, with the ability to juggle competing priorities You must be a UK resident to be considered for this opportunity. We are unable to assist with VISA applications and cannot assist with relocation. If you are a strong leader, and you are able to implement and manage change, as well as planning and using resources in a cost effective manner, this role would suit. Click to apply today. TPBN1_UKTJ

Customer Service Administrator Up to £28,000 depending on experience Permanent | Monday to Friday | 38.5 hours We are recruiting on behalf of a well-established and growing organisation looking to strengthen their team with a confident and organised Customer Service Administrator. This is a varied and fast-paced role supporting customers, partner businesses and regional teams across the UK. It’s ideal for someone who enjoys relationship-building, coordination and delivering excellent service within a busy commercial environment. What’s on offer: Structured training programme with ongoing development Opportunity for hybrid working once training is completed Generous holiday allowance Generous pension scheme Friendly and supportive team environmentThe role: Managing incoming enquiries via phone and email Processing customer orders and supporting delivery coordination Resolving queries and complaints professionally Supporting regional teams with account updates and communication Maintaining accurate CRM records and tracking activity Assisting with onboarding new customers Supporting internal projects and service improvements where requiredWhat we’re looking for: Previous customer service or administrative support experience Strong communication and relationship-building skills Confident and professional telephone manner Excellent organisation and attention to detail Comfortable managing multiple priorities in a busy environment Strong IT skills including Microsoft Office (particularly Excel)

Client Resolution Officer - Field Based (B65 0JU) £29,000 + Company Car | Monday-Friday 8:30-5:00 (flexibility required) Looking for a role where you're out in the field, meeting people, and making a real difference every day? We're looking for a confident and customer-focused Client Resolution Officer to join our team. This is a field-based role where you'll be visiting customers face-to-face, resolving issues, and building strong relationships that protect and grow the business. What you'll be doing: Visiting customers on-site to resolve queries and complaints efficiently Using strong face-to-face customer service skills to negotiate positive outcomes Managing your own diary and planning visits across your area Making confident, on-the-spot decisions to resolve issues Maintaining accurate records using internal systems/CRM Working closely with internal teams to achieve the best results Handling sensitive situations professionally and with empathy What we're looking for: 2+ years' experience in customer service, complaints handling, or negotiation Strong face-to-face customer service experience (essential) Excellent communication and problem-solving skills Ability to work independently and manage a busy, field-based workload Good knowledge of Birmingham and surrounding areas Full UK driving licence Why join us? Company car provided Varied, field-based role - no two days the same Opportunity to make a real impact through customer interaction Supportive team environment with autonomy in your roleBrook Street NMR is acting as an Employment Agency in relation to this vacancy

Complaints & Continuous Improvement Lead Location: National | Division: Tarmac We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline processes, and manage end‑to‑end customer complaints to deliver a consistently high‑quality customer experience. What You’ll Do Lead complaint investigations, root cause analysis and preventative actions. Identify and deliver efficiency improvements across multiple product lines. Support automation and customer portal development with the CSM. Collaborate with stakeholders to align processes and systems. Produce reporting, manage complex spreadsheets and support price increases. Meet KPIs, promote the Customer Portal and ensure SLA‑aligned service levels. Contribute to Health & Safety responsibilities as required. What You’ll Bring Customer service experience, including complaints handling and continuous improvement. Strong communication, organisation and problem‑solving skills. Ability to work independently, prioritise effectively and build strong relationships. Confident use of IT systems and data/Excel skills.Why Tarmac We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including: Bonus scheme Enhanced holiday entitlement Contributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause Training and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long! #Tarmac #TarmacCareers Tarmac Trading Limited

Job Title Operations Supervisor Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Cradley Heath or Gloucester Our Company Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. The Role To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot. The Operations Supervisors Responsibilities will be: * Support the Depot Manager in the efficient running of the depot and traffic management operations * Assist with daily and forward planning to ensure sites are installed and maintained to required standards * Deputise for the Depot Manager during periods of absence * Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs * Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices * Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained * Handle customer queries and complaints professionally, ensuring prompt resolution * Monitor operational efficiency, including labour, equipment use and overall depot performance * Ensure accurate completion of company paperwork, digital records and performance reporting * Participate in the out-of-hours rota to maintain 24/7 operational coverage * Promote a professional working environment and uphold company values in all public and customer interactions * Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses * Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development The Operations Supervisor: * Strong leadership * Excellent communication * Organisational ability * Proactive mindset * Calm under pressure * Problem-solving skills * Professionalism * Reliability * Adaptability Technical Skills & Experience * Minimum 1 year experience in a Supervisory role within traffic management * Experience in all aspects of 12D traffic management Qualifications & Training * CSCS Card * Lantra 12D M1, M2, M3, M5 & M6 * Full UK driving licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application for this Operations Supervisor role, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

About Us: At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you. Job Purpose: To provide exemplary standards of customer service by handling customer enquiries in a professional and courteous manner. This is a full time, temporary role starting as soon as possible until approx. July 2026, with a possibility of extension. Duties & Responsibilities: Providing outstanding service to customers through all of your interactions. Communicating with customers accurately and efficiently via telephone, email, post and social media. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. Respond to all customer queries and complaints using the organisations policies and procedures. Take ownership for enquiries and complaints from first point of contact to resolution. Advising on technical queries or issues. Escalate more in-depth/technical queries to the appropriate personal and follow up (e.g., Quality/Marketing) Complete relevant administration to document customer enquiries and complaints. Support other team members to manage fluctuating call volumes throughout the department. What are we looking for? Must have an excellent telephone manner (professional, polite, friendly, approachable) Previous experience of customer contact via telephone is essential. Must have experience of working with a varied range of products / services. Good basic standard of education including English and Maths qualifications. Competent user of Microsoft Office (word, excel, outlook) Must have experience of working as part of a team. Excellent standard of written communication (letters, email) Must be comfortable speaking to customers over the telephone, including giving instructions, providing technical information and taking details of complaints. Extremely high standards of courtesy. Ability to learn technical product information to assist in handling customer queries. Must be self-disciplined to work to tight deadlines and within set procedures. Must be able to operate calmly when managing a heavy workload (e.g. high call volumes) Must be available to work flexible hours to manage fluctuating, seasonal customer demand. Ability to analyse data and input to investigations into product complaints would be an advantage. What do we offer? Life assurance (x4 annual salary) Health Cash Plan (Bronze cover) Employee Assistance Programme Staff shop (discounted) Free onsite parking with EV Chargers Hozelock is proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to providing an inclusive recruitment process. If you require any reasonable adjustments, please let us know

Competitive Salary & Discretionary Performance Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why… Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today? Due to continued success and future business growth, we have an exciting opportunity for a Senior Customer Liaison Assistant to join our team based at our West Midlands head office in Coleshill, Birmingham. The Role Do you have experience of complaint handling within a customer service environment? Are you organised, customer focused and possess excellent administration skills? Are you keen to develop people leader skills with a view to progressing your career in the future? If the answer is yes, then look no further, your next career could be with us! Joining our team as a Senior Customer Liaison Assistant, you will be responsible for daily liaison with our customers over the phone and via email, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect. Key duties and requirements You will also be responsible for but not limited to; * Monitoring and ensuring all calls and emails received into the department are allocated and managed appropriately, logging issues onto the relevant system as required. * Taking ownership of queries and resolving issues, acting as the first stage escalation point within the team. * Deputising for the Head of Customer Service, taking an active role in providing leadership to the wider administration team. * Liaising between site management teams, Customer Service Technicians, and external Sub-contractors, to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with company SLA's and the NHQC. * Maintaining reasonable timescales for customers in relation to remediation works, ensuring customers are kept informed throughout. * Providing administrative support to the wider Customer Service team. * Raising PO's, invoices and processing payments. * Preparing, collating, and providing reports for the Head of Customer Service as required. * Monitoring the escalated complaints portal, ensuring adherence to the NHQC and Avant internal processes. * Daily monitoring of outstanding works for all developments, assessing and addressing any issues, ensuring they are resolved in line with company SLA's and the NHQC. Who are we looking for? To be successful as our Senior Customer Liaison Assistant, you will hold previous experience of effectively dealing with customer communications and complaints, delivering first class service to our customers throughout the process. Our ideal candidate will also possess strong administration skills including knowledge and application of Microsoft Office (Word and Excel), whilst possessing a 'can do' attitude and approach to trouble shooting. You will also need to be highly organised and possess the following; * Experience of working within a complaint's environment previously with a key focus on customer experience. * The ability to work well under pressure and in a fast paced environment. * A basic understanding of Housebuilding or related industry experience. * Flexible and adaptable to changing requirements. * Excellent communication skills, both written and verbal. * Ability to work under own initiative and manage time effectively. * Numerical and Literacy skills What will you get in return? * Competitive salary * Discretionary bonus * Buy, sell and accrual holiday scheme * Private Health care * Company Pension * Life Assurance * Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success! Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date

Job Title: Collections Training & Development Officer Salary: £28,000 - £30,000 plus excellent benefits Hours: 37.5 hours per week Location: Solihull Working as a Collections Training & Development Officer within HR you will support the Manager and Team Leader in delivering high quality training for new and existing employees across various departments, within a well-established financial services business with Platinum Investors in People accreditation. Y ou would be part of a values driven, award winning business passionate about creating a flexible and inclusive environment. This company is renowned for employee retention and the benefits package that all employees receive is extensive.It includes g enerous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover. Duties: Facilitating engaging training sessions Delivering one-to-one feedback through roleplays and live call assessments Handle live collection calls under trainee observation whilst providing a demonstrable model of best-practice call handling. Ensure colleagues understand financial products, manage customer interactions professionally, and consistently meet quality and compliance standards. Identify learning needs to support colleague development. Promote compliance with FCA regulations. Track learner development, and escalate progress to Team Leader Serve as a trusted support resource for new starters throughout their onboarding journey. Develop training materials, create maintain and update engaging training content and lessons plans. Key Skills Required: Experience in Collections, ideally within Mortgages or Motor Finance Strong call-handling skills with the ability to manage customer queries and complaints effectively. Awareness of FCA Conduct Rules Ability to identify skill gaps and recommend development interventions. Experience in training delivery, coaching and/or training design. Excellent written and verbal communication skills, including confident group presentation abilities. Contact: For more information or to apply please send your CV or contact Morgan Parkes Recruitment. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time. TPBN1_UKTJ

Sales Co-Ordinator Location: West Bromwich £28,000 – £30,000 DOE Monday to Friday, 07:00–16:00 About the Role An opportunity has arisen for a Sales Co-Ordinator to join a busy commercial team. This role supports the full customer journey, from quotation through to invoicing, ensuring a smooth and compliant service throughout. You will work closely with sales, technical, operations, and transport teams to coordinate customer requirements and maintain high levels of service delivery. Key Responsibilities • Manage customer enquiries via phone, email, and website, • Support preparation and coordination of customer quotations, • Arrange waste bookings and ensure correct documentation is completed, • Liaise with technical teams to confirm pre-acceptance requirements, • Raise accurate and timely customer invoices, • Resolve invoice queries and process credit notes where required, • Manage customer complaints and service issues, • Support onboarding of new customers and account setup, • Assist with key account reporting and scheduling, • Liaise with transport teams and drivers regarding job requirements, • Work collaboratively across sales, operations, and technical departments Requirements • Previous experience in hazardous waste or regulated waste environment (essential), • Strong organisational and multitasking skills, • Excellent communication skills (written and verbal), • High attention to detail and accuracy, • Proactive and solution-focused approach, • Ability to work across multiple internal teams What’s on Offer • £28,000 – £30,000 DOE, • Monday–Friday working pattern, • Stable, office-based role, • Training and development opportunities, • Exposure to commercial, technical, and operational functions Apply now to be considered for this opportunity in West Bromwich

Excellent Opportunity Available Location: Sutton Coldfield ⏰Type: Full-time QA & QC Supervisor About the Role We're looking for an experienced and motivated QA & QC Supervisor to join our team. This is a varied and rewarding role combining Quality Assurance, Quality Control and Wholesale Distribution (WQP) responsibilities. Working closely with our senior management, you'll play a key role in maintaining and improving our quality systems while helping to ensure the safety and compliance of our products. If you enjoy responsibility, collaboration and making a real impact on product and quality , we'd love to hear from you. ✅ What You'll Be Doing Quality Assurance & Quality Control Maintain and continuously improve the company's Quality Management System Write, review and manage SOPs Ensure GMP compliance across stock control, labelling, storage and distribution Oversee document control including Batch Production Records (BPRs) Work closely with production and warehouse teams to meet quality standards Support supplier quality requirements with purchasing staff Manage CAPAs, change controls and internal quality documentation Analyse quality data and report performance trendsAudits & Compliance Plan and conduct internal and third-party audits Support the annual audit programme alongside senior management Ensure all relevant GMP areas are audited annually Handle product complaints, questions and safety concerns Complete and submit reports and maintain databases What We're Looking For Experience in QA/QC within a regulated environment Strong knowledge of GMP and quality systems Experience with audits and document control Excellent organisational and communication skills Confident using Microsoft Excel and MS Office applications Proactive, detail-focused and able to work independently Why Join Us? A varied and influential role with genuine responsibility Opportunity to work closely with quality, regulatory and senior leadership teams Supportive working environment within a growing veterinary company If you are interested in the above role then please apply or for further questions please contact Adecco Sutton Coldfield on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Factory FSQA Manager Department: Technical Location: West Bromwich covering Leicester as well Salary:£52,000 We are currently seeking an experienced Factory FSQA Manager to take ownership of food safety, quality, and compliance within our manufacturing operation. This is a key leadership role responsible for ensuring robust quality management systems are in place, driving continuous improvement, and maintaining the highest standards across all technical processes. The Role As Factory FSQA Manager, you will: • Oversee all aspects of on-site quality assurance, from raw material intake through to finished product dispatch., • Lead and manage the quality team, allocating resources and guiding technical initiatives., • Ensure the Quality Management System is fully implemented and maintained in line with BRC standards., • Maintain strict document control across all policies, procedures, and factory documentation., • Drive continuous improvement across product specifications, master data, and operational procedures., • Lead HACCP verification and validation, ensuring effective CCP monitoring and team competency., • Promote a right-first-time culture through auditing and performance monitoring., • Conduct risk assessments and approve operational and product-related concessions., • Manage environmental monitoring programmes and hygiene validation schedules., • Plan and oversee internal audits, ensuring timely close-out of non-conformances., • Work closely with production and engineering teams to uphold food safety and quality standards., • Support internal and external audits, traceability exercises, and product recalls where required., • Analyse site performance data to identify trends and implement corrective actions., • Ensure effective handling of customer complaints and non-conformance investigations., • Manage relationships with external service providers (e.g. pest control, calibration, waste)., • Oversee equipment calibration and ensure records are accurate and up to date., • Control the quality budget, including purchase order approvals and tracking., • Partner with HR to ensure training and development needs are met across the team., • Support new equipment commissioning, hygiene inspections, and production trials., • Lead allergen management and promote a strong food safety culture across site., • Manage team administration including holidays and attendance systems., • Act as a key point of contact for food safety concerns, escalating where necessary. About You We are looking for someone who brings: • At least 5 years’ experience in a quality or technical role within food manufacturing., • Strong knowledge of quality systems, food safety standards, and compliance requirements., • Proven leadership and team management capability., • Excellent problem-solving and decision-making skills., • A proactive approach with a focus on continuous improvement., • Strong communication skills and the ability to influence across departments. Why Join Us This is an opportunity to play a pivotal role in shaping quality and food safety standards within a dynamic manufacturing environment, with real scope to drive improvements and make a measurable impact

My client in the West Midlands are seeking an experienced Interim Environmental Protection Officer to support the Environmental Health team with domestic complaints work. Key Responsibilities • Manage a caseload of domestic environmental health complaints, including statutory nuisance investigations relating to noise, smoke, odour, and other residential issues., • Conduct site visits, investigations, and evidence gathering in line with relevant legislation and council procedures., • Prepare clear, robust written correspondence, case notes, and formal notices where required., • Liaise professionally with residents, landlords, housing providers, and internal departments., • Provide timely case progression and resolutions, ensuring good customer service throughout. Key Requirements • Previous experience working as an Environmental Protection / Environmental Health Officer within a local authority setting., • Strong working knowledge of statutory nuisance legislation and domestic complaint handling., • Ability to manage cases autonomously and work to deadlines., • Excellent communication and report‑writing skills., • Competent IT skills and experience using environmental health case management systems (desirable)

Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks. Job Role: Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours. Duties: • Handle inbound customer contacts via calls * Provide accurate information, resolve service queries, and guide customers through digital tools and processes * Manage customer complaints with empathy, ownership, and professionalism * Maintain and update customer account records in line with procedures and actions taken * Identify service improvement opportunities and provide feedback to enhance the customer experience * Advocate and educate customers on digital tools and services * Adhere to regulatory waste requirements Requirements: Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to grasp new technology Resilient and adaptable with a positive attitude Experienced in waste service roll outs with technical understanding or willing to learn. Rate of pay is due to be discussed on an interview depending on experience. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Technical & Quality Manager (Steel Foundry) Wednesbury Up to £60,000 The Opportunity We are working with a well-established, multi-division UK casting group that specialises in steel, iron, and alloy castings for a wide range of industrial sectors. Due to continued investment and growth, the business is looking to appoint a Technical & Quality Manager to take ownership of all technical, metallurgical, and quality functions within its steel foundry operation. This is a hands-on, influential role, ideal for someone with strong experience in steel casting and foundry processes, who is looking to make a real impact in a dynamic manufacturing environment. The Role As Technical & Quality Manager, you will lead all aspects of technical support, metallurgy, process control, and quality assurance across the foundry. You will work closely with production, customers, and suppliers to ensure castings are manufactured to specification, while driving continuous improvement in quality, yield, and overall performance. This position combines shop floor involvement with technical leadership, making it ideal for someone who enjoys a varied and practical role. Key Responsibilities • Provide technical and metallurgical support across all foundry operations, including melting, moulding, pouring, fettling, and inspection, • Review and interpret customer specifications, drawings, and standards, • Advise on steel metallurgy, material selection, melting practices, and heat treatment, • Support and improve casting methoding, including feeding, gating, yield optimisation, and defect reduction, • Lead new product introduction from enquiry through to production release, • Investigate casting defects, scrap, and process variation, implementing effective corrective actions, • Manage all aspects of the quality function, including non-conformances, customer complaints, and returns, • Maintain traceability, technical documentation, and compliance systems, • Monitor and improve KPIs such as scrap rates, rework, yield, and right-first-time performance, • Support customer and supplier engagement, including audits and technical discussions Requirements Essential • Proven experience in a technical, metallurgical, or quality role within a steel foundry, • Strong understanding of steel metallurgy, steel casting processes, and casting defects, • Experience in non-conformance management and continuous improvement, • Ability to interpret engineering drawings and customer specifications, • Experience working within a quality management system, • Hands-on, practical approach with the ability to work closely with shop floor teams Desirable • Degree, HNC or HND in Metallurgy, Materials, Mechanical Engineering or similar, • Experience with ISO 9001 or similar quality standards, • Knowledge of NDT, destructive testing, and certification requirements, • Experience supporting customer audits and technical reviews

Employee Relations Analyst Reference: (phone number removed) Umbrella Rate: £27.30/hr (Inside IR35) Are you ready to take your career to the next level in a role that combines strategic impact with meaningful employee engagement? This is your chance to join a forward-thinking company as an Employee Relations Analyst, where you will play a key role in fostering a positive and inclusive workplace environment. With a focus on employee satisfaction, motivation, and communication, this position offers you the opportunity to make a significant difference while working on innovative projects in a dynamic setting. What You Will Do: • Implement initiatives designed to boost employee morale, motivation, and satisfaction while reducing turnover, such as engagement surveys, diversity programmes, and onboarding strategies. • Coach managers and employees through the performance management process, ensuring alignment with organisational goals. • Conduct training sessions to enhance managerial skills in employee relations and people management. • Address employee relations matters, including investigating complaints, mediating disputes, and ensuring compliance with diversity and equal employment opportunity standards. • Deliver clear and effective HR communications on topics like employment terms, codes of conduct, and workforce updates. • Manage projects and processes independently, solving complex challenges and mentoring junior team members. What You Will Bring: • Proven experience in employee relations or a similar HR-focused role. • Strong communication and coaching skills to engage effectively with managers and employees. • A proactive approach to problem-solving, with the ability to handle complex issues. • Knowledge of diversity, inclusion, and equal employment opportunity programmes. • A results-driven mindset with the ability to work independently and manage multiple priorities. In this role, you will contribute to a workplace culture that values innovation, collaboration, and inclusivity. The company is committed to creating an environment where employees feel valued and supported, driving both individual and organisational success. As an Employee Relations Analyst, you will be at the heart of these efforts, shaping the company’s approach to employee engagement and satisfaction. Location: This exciting opportunity is based in Castle Bromwich, offering a dynamic and inspiring work environment. Interested? Don’t miss out on this chance to make a real impact as an Employee Relations Analyst. Apply today and take the next step in your career journey! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

In a Nutshell… We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South Central Midlands, at our Marston Green office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Previous experience working within a fast-paced similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Patience and calmness under pressure Good planning and organisation skills Problem solving and decision-making skills A polite, tactful, and assertive attitude Excellent communications skills Good team working skills A commitment to work as required to meet the needs of the businessDesirable… 5 GCSE's or equivalent including Maths & English A Customer Service qualification Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations. A good understanding of written English Grammar Ability to touch-typeMore about the Customer Service Coordinator role… To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA's to ensure a positive customer journey. Issue instructions to Sub-contractors and follow up to ensure prompt resolution. To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey. To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team. Carry out general administrative duties, ensuring our database system up to date at all times. Ensure all Customer Service KPI's are in line with company guidelines. Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1